2/10 Terrible
julieta
13 Feb,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have loved for this stay to would have been different, instead, it was terrible and it almost ruined my vacation. The check in was nice, I felt welcomed, until I was told that my room had a shared bathroom, which was not clear or even on the property’s description, I decided to accept it, the charge for my reservation was already made.
While I was setting up in my room, I noticed that the door lock had been tempered with and was broken, I reported it to the staff and was , told that it had been reported by the prior tenant, they gave me the room anyway!! This didn’t make me feel safe but was told that the manager would be informed. When I came back from a tour was told that the lock was still broken plus there will not be running water from 8pm -1am., with a shared bathroom? Really?!
tried resolving the issue and get a refund from the hotel or a transfer to a different room and was unsuccessful. At this point the staff was not willing to assist or resolve and no manager there, i didn’t feel safe staying in this room with a tempered lock and will have to find another place to stay in a foreign country.
I made the decision for my safety to leave the room and return the keys, the clerks refused to provide me proof and I had to call the police to witness the activity. They did. I am now at 8:10pm trying to find another room away from my country of origin and fear for my safety.
I demand a refund and sanctions to the hotel as they put me or guests in danger.
julieta
Stayed 2 nights in Feb 2024