"This is not a plush hotel and there were a few mistakes on arrival, which I put down to one of the receptionists. His manner was quite abrupt and condescending when I questioned the €150 dollar retainer incase I "trashed" the room or smoked inside. I used a debit card and the money appeared to come out of my account straight away, so I felt panicked. What I didnt know was that if you use a credit card, the money shows as a temporary charge, which the hotel simply reverses when you leave.
What I didn't like was his tone and he rudely asked me if I had ever stayed in a hotel before. In hindsight I should have replied yes, and that I was used to meeting warm, welcoming receptionists. But I didnt. I just wanted to sleep.
After giving me my key, I found it wouldn't open the door. On a positive note, I met a charming lady who opened the door from inside HER room. Back into the lift for a chat with my favourite receptionist.
Now for the good. My upgraded room had TWO crisp, clean sheeted Queen beds, a lovely big bathroom and pretty much everything I needed. It was VERY clean and the bed was VERY comfortable. The shower was great too with a nice water pressure and temperature control.
I had emailed ahead to ask for a room with a nice view if possible. I didn't get a reply to that question and there is no Manhattan View on any floor but the top. I would still stay again for the cleanliness, comfy beds, and handiness of the train/subway into NY city."
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