Couples treatment room(s)

Reviews of Pineapple Court Hotel

2.5 out of 5
Pineapple Court Hotel
Pineapple Place, Ocho Rios, Saint Ann

Reviews

7.8

Good

Rating 10 - Excellent. 53 out of 149 reviews" "
Rating 8 - Good. 46 out of 149 reviews" "
Rating 6 - Okay. 31 out of 149 reviews" "
Rating 4 - Poor. 10 out of 149 reviews" "
Rating 2 - Terrible. 9 out of 149 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Courtney

The hot water takes along time to comes out the faucet
Stayed 4 nights in Mar 2024
Response from TraceyD on 5 Mar,2024
Thanks for the feedback. Not sure about the hot water issue, we will look into that issue

6/10 Okay

MARTIN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No elevator
Stayed 2 nights in Feb 2024
Response from TraceyD on 8 Feb,2024
Thank you for the feedback. Yes wish wish we could have one installed too. Hopefully eventually

10/10 Excellent

melva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good did not regret one bit of it i love it there
Stayed 12 nights in Jan 2024
Response from TraceyD on 31 Jan,2024
We are so happy you enjoyed your stay. Thank you for staying with us and thanks for the review. Hope to see you next time

10/10 Excellent

Joel A, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are comfortable and poperly maintained. Hotel staff are very friendly and accomodating. Only major issue was plumbing. Sink was noisy at times and also terrible water pressure from shower. There are two restaurants and a mini-mart well within walking distance. Overall, a good stay!
Stayed 8 nights in Jan 2024
Response from TraceyD on 27 Jan,2024
Thank you so much for this wonderful review We are very happy that you were comfortable. We apologize for the low water pressure. We have done some major work to address that situation and more. Hopefully you will get a chance to experience the upgrades in the future

8/10 Good

Duke

Liked: Cleanliness, staff & service
Stayed 12 nights in Dec 2023
Response from TraceyD on 26 Jan,2024
Thanks for the review and the support!!

10/10 Excellent

Cynthia

Stayed 4 nights in Jan 2024
Response from TraceyD on 24 Jan,2024
Thank you so much for the ratings and for the support. We’re happy you enjoyed yourself.

10/10 Excellent

Tricia-gaye

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 2 nights in Dec 2023
Response from TraceyD on 31 Jan,2024
Thank you for choosing Pineapple Court and thank you so much for the feedback. We’re glad you had a good stay. Looking forward to hosting you again in the future

2/10 Terrible

Dam Massamba

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s stated that the check in time is from 3 pm to midnight 12 AM. I came to the hotel at 9 pm and the office was closed. It was raining. After few hours I decided to book another hotel close to the airport, in Montego Bay. Since I had two bookings I chose to go to the one closer to the airport knowing the my vacations were compromised.
Stayed 4 nights in Dec 2023
Response from TraceyD on 1 Jan,2024
We are sorry you had to leave to get closer to the airport. But please note that, as we state on our webpage, eventhough our Front desk closes at 8:00PM, the security in quite prepared and capable of checking in guest after 8:00

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay
Great short stay. Nice new restaurant and bar.
Stayed 3 nights in Dec 2023
Response from TraceyD on 6 Dec,2023
Thank you so much for the review. We really appreciate it and your support. Wishing you all the very best. And looking forward to seeing you next time

6/10 Okay

Desmond

Liked: Staff & service
The entire staff were very professional and helpful, their breakfast was great, the place needed some upgrades
Stayed 13 nights in Oct 2023
Response from TraceyD on 26 Nov,2023
Thank you for the review. We're delighted to hear that you were happy with our staff and enjoyed our breakfast offerings. We also appreciate your constructive feedback regarding the need for upgrades. We continuously strive to enhance our facilities and services, and your input is invaluable in helping us identify areas for improvement. Rest assured, your comments will be shared with the management team for consideration in future plans.

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from TraceyD on 28 Oct,2023
Thank you for the ratings. We’re happy you had a good time. Thanks also for the support. Looking forward for to your next visit

8/10 Good

Tanaya

Liked: Cleanliness
Response from TraceyD on 14 Oct,2023
Thanks for the review. We’re glad you were happy with your stay

4/10 Poor

Jason

Disliked: Amenities, property conditions & facilities
You get what you pay for. This hotel is not a "hidden gem". This hotel or "bed & breakfast" is AVERAGE AT BEST. I stayed at this hotel from 8/11/2023 - 8/14/2023. The room looked outdated. Fixtures in the bathroom looked worn and rusted. There weren't any ice machines or vending machines at this place. The "restaurant" lacked staffing after breakfast was served. I ate the ackee and saltfish. It made my stomach ache for hours. There were two receptionists at the front desk. One was friendly and the other one... was not. The friendlier receptionist could not help me secure a taxi or tell me when/where I could exchange money. Housekeeping did a good job cleaning my room. The gentleman that worked there (as a security guard?) was friendly and attentive. If you stay here, do yourself a favor and understand that this is NOT a 5 star or even a 4 star hotel. I advise you don't make the same mistake I made by being influenced by the positive (suspicious?) reviews for this hotel. This hotel is closer to a 2.5 star rating, in my opinion.
Stayed 3 nights in Aug 2023
Response from TraceyD on 16 Sept,2023
I am very sorry about your experience and to read this review. Your feedback has been received and we will address accordingly

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Perfect
Stayed 2 nights in Jul 2023
Response from TraceyD on 5 Aug,2023
Thank you for your review and your support. We’re glad you had a good time

4/10 Poor

Nichola

Disliked: Cleanliness, property conditions & facilities
The only thing that was good at this property was the breakfast and the air condition in the room.
Stayed 1 night in Jul 2023
Response from TraceyD on 15 Aug,2023
Thank you for taking the time to provide your feedback. We apologize for any inconvenience you experienced during your stay. However we are glad to hear that you enjoyed our breakfast and the amenities in the room. We hope to have the opportunity to welcome you back and provide a more enjoyable experience.Best regards,Pineapple Court Hotel

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect
Stayed 1 night in Jul 2023
Response from TraceyD on 13 Jul,2023
Thank you so much for the perfect ratings. We are happy you were comfortable with your stay. Thanks again for the support

6/10 Okay

Jason

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We liked that they cleaned the room daily. We didn't like the intermittent hot water, the light in the room was not much, there were too many noisy guests hanging by the pool. Breakfast is served a bit too late.
Stayed 5 nights in Jun 2023
Response from TraceyD on 27 Jun,2023
Thank you for the feedback. Your concerns will be appropriately forwarded to the relevant departments. The security has been reminded to address noisy guests

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Short 3 night stay. Everything perfect
Stayed 3 nights in Jun 2023
Response from TraceyD on 27 Jun,2023
Excellent, Thank you so much for the feedback and for the great support

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023
Response from TraceyD on 27 Jun,2023
Thank you for the ratings. We are happy you were comfortable

8/10 Good

Annette Marie, Paso Robles

Liked: Cleanliness, property conditions & facilities
Chef was amazing!
Stayed 3 nights in May 2023
Response from TraceyD on 27 Jun,2023
That's great to hear! Thank you. We will share with him

8/10 Good

Garfield

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2023
Response from TraceyD on 23 Mar,2023
Thanks for the ratings and thanks for staying with us

8/10 Good

Monica

Liked: Cleanliness, staff & service, room comfort
Great stay
My stay was very good evryone was frienly The room was so comfettsble the food abd the presentation was amazing my only fault was the shower it is very small....grat place i already recomend my friends
Stayed 3 nights in Feb 2023
Response from TraceyD on 2 Mar,2023
Thank you so much for choosing Pineapple Court Hotel, for recommending us and for this great review. We are very happy you enjoyed your stay

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service
Breakfast was great. Microwave and fridge was welcomed. There were no spreads on the beds, was necessary.
Stayed 1 night in Feb 2023
Response from TraceyD on 23 Mar,2023
Thanks for the feedback. I'm so sorry about the beds, we have blankets available at the front desk

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Available parking. Was adequate for our one-night stay.
Stayed 1 night in Jan 2023
Response from TraceyD on 13 Feb,2023
Hello, Just seeing this. I apologize. Thanks much for taking to time to share your thoughts.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Awesome 😎 location for couples
The stay was lovely , the room was excellent.. quiet and comfy... Just didn't like the face that the access toghe pool was closed so you'd have to walk all the way at the front of the property to access the pool ... That was a no for me to
Stayed 1 night in Jan 2023
Response from TraceyD on 1 Feb,2023
I am so happy you enjoyed your stay, however I am confused regarding your challenge with the pool access. After looking into your concern, I understand that there was a wedding that aparently got out of contorl. I'm so sorry about this. We will ensure that events like these are better controlled

10/10 Excellent

Jan Michael

Stayed 3 nights in Jan 2023
Response from TraceyD on 23 Mar,2023
Thank you for staying with us. We are happy you enjoyed your stay

8/10 Good

Rachael

Travelled with family
Liked: Cleanliness, staff & service
The property is secluded and quiet. There was nothing spectacular in and around the area.
Stayed 9 nights in Jan 2023
Response from TraceyD on 24 Jan,2023
Thank you for the rating and the feedback.I'm sorry you were not happy with the surroundings with the Mahogany beach and the dining options. I am happy though that you were comfortable with the hotel

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Response from TraceyD on 19 Jan,2023
Thank you so much for this review. We're happy you chose Pineapple Court and that you had a great time.

6/10 Okay

Delano

Business traveller
Liked: Cleanliness, staff & service
The Pineapple court hotel experience was ok the overall property and staff are excellent the only thing they need to do is renovate their bathrooms and make it modern. Loved my stay though.
Response from TraceyD on 18 Jan,2023
Thanks for the feedback. Yes, we will look at renovating the bathrooms

8/10 Good

Dionne

Travelled with group
Liked: Cleanliness, staff & service, room comfort
The hotel 🏨 and service was good
Stayed 1 night in Jan 2023
Response from TraceyD on 7 Jan,2023
Thank you for the rating and the feedback. We are happy you were comfortable with your stay

2/10 Terrible

Michele

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is was no working water pressure ams no hot water. Told staff they had no solution.
Stayed 1 night in Dec 2022
Response from TraceyD on 31 Dec,2022
We are really sorry about your experience. Not sure about the water pressure but the hot water was addressed but switching from our solar system to the electrical (due to the consistent weather condition). Maybe you did not notice the solution since you were there for only one night. Again we apologize for the inconvenience and will implement more proactive actions in the future

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from TraceyD on 3 Dec,2022
Thank you so much for the great rating. We are happy you enjoyed your stay

2/10 Terrible

Suejenn

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HORRIBLE customer service!
Stayed 1 night in Nov 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Tracey on 28 Aug,2022
Thanks for the great ratings. We glad you enjoyed you stay

2/10 Terrible

brandon

Disliked: Amenities, property conditions & facilities
There was barely faucets water in my bathroom
Stayed 3 nights in Aug 2022
Response from Tracey on 24 Aug,2022
I’m so sorry to hear about your water issues. We got some water saving devices that seem to restrict the flow. This is being addressed

10/10 Excellent

Yonique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property exceeded my expectations for a small bed and breakfast in ocho rios. The room was clean and well prepared with all the necessary amenities. The breakfast was well prepared and very good. I stayed for 1 night and it was a great experience. Good spot if you are just looking for somehwere to stay while you go adventure seeking in the parish.
Stayed 1 night in Aug 2022
Response from TraceyD on 18 Aug,2022
We are so happy that you enjoyed your night. Thanks for the great review and for choosing Pineapple Court

10/10 Excellent

Jeffroy

Liked: Staff & service, property conditions & facilities
The hotel was hard to find because it was located on a lonely back street. Signs wer,nt legible for one to see
Stayed 3 nights in Jul 2022
Response from TraceyD on 15 Jul,2022
Thank you so much for the ratings. I'm so sorry to hear that you had issues finding us. We have just posted a new sign with reflective lights just last month. Also just for the future, we are on Google maps.

10/10 Excellent

Kereen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from TraceyD on 2 Jul,2022
Thanks for the great review. We are happy that you were comfortable

8/10 Good

Sonya

Liked: Staff & service
I especially liked the history displayed in the restaurant. Restaurant do need some renovatin and offer Amrrican breakfast. Staff was nice and helpful. Hotel is not located close to town
Stayed 1 night in May 2022
Response from TraceyD on 13 Jun,2022
Glad you enjoyed your stay and the feedback. Renovations have started.

6/10 Okay

Garfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities
As others have said, it is in a junky side of town but not unsafe. You can get to everything quickly. The breakfast is a $10 value $20 for two people. Take that of the cover change and you have a great value. The property is good for a one night two most stay.
Stayed 1 night in May 2022
Response from TraceyD on 13 Jun,2022
Thank you for your feedback. But I'm not understanding you recommendation. Are you saying to take off breakfast?

10/10 Excellent

Toya, Jersey City

Travelled with group
Liked: Staff & service, property conditions & facilities
The staff was very helpful. The pool need cleaning but overall I love this place been staying here for about three years now.
Stayed 3 nights in May 2022
Response from TraceyD on 9 May,2022
Thank you for the review. We will double check on the pool. Thank you so much for your continued support.

10/10 Excellent

Kamelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was warm, friendly and inviting. Amazing complimentary breakfast by a great chef. Grounds were well kept and pool a great little touch.
Stayed 2 nights in Mar 2022
Response from TraceyD on 28 Mar,2022
Thanks for the great review. We're happy you enjoyed your stay

6/10 Okay

Omarris, Murfreesboro

Liked: Cleanliness
Disliked: Staff & service
When one person is rude it can make everything uncomfortable and that's what happened with breakfast one morning! Just because I don't speak the language don't think I don't understand
Stayed 5 nights in Mar 2022
Response from TraceyD on 24 Mar,2022
I'm so sorry about this. This definitely does not represent how we try to operate. Thank you for brining this to our attention. It will be addressed

8/10 Good

Hugh

Stayed 2 nights in Mar 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2022

10/10 Excellent

Junior, Hackensack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

8/10 Good

Junior, Hackensack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2022

10/10 Excellent

Dylan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from TraceyD on 1 Feb,2022
Great, We're so happy you had a good time. Thanks for the feedback and the support

10/10 Excellent

Tracyann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2022