Old Man Ridge

Clean, comfortable, and friendly staff.

Good price and location. Close to downtown area with restaurants. Didn’t swim but pool and hot tub looked nice. Bed was extremely hard. No softness at all. Probably the worst bed I have slept in at a hotel in years. Bring extra blankets or a topper if you stay here.

Some hotel stays are just a place to sleep. This one felt more like a home base with a team that actually cared how our weekend played out. We stayed at the Residence Inn in Pullman while visiting our daughter at WSU, and this was easily our favorite stay so far. We’ve tried a few spots in town over the years, but this is the first one where we walked away saying, “Yep… this is our place going forward.” Ana set the tone right from the start. From check-in to check-out, she made sure we were taken care of without it ever feeling forced or scripted. It felt like she genuinely wanted our stay to be smooth, and that kind of consistency matters more than anything else when you’re traveling with a full crew. Then Arianna stepped in and absolutely earned MVP honors. The battery in our automated blind gave out, and instead of the usual “we’ll take care of it tomorrow,” she stayed on it until she found a solution that worked that night. No passing it off, no shrugging it away. Just problem solved. That kind of effort doesn’t go unnoticed. The hotel itself checked all the boxes too. The pool was clutch for keeping the kids entertained when we weren’t walking campus or playing tour guide. Breakfast was warm, solid, and actually had some variety day to day so it didn’t feel like déjà vu every morning. All in, this place just got it right. Great people, comfortable stay, and a level of care that made the whole trip easier. We’ll be back every visit without hesitation.