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Reviews of Super 8 by Wyndham Chattanooga Ooltewah

2 out of 5
Super 8 by Wyndham Chattanooga Ooltewah
8934 Lee Highway, I-75 Exit 11, Ooltewah, TN

Reviews

7.0

Good

Rating 10 - Excellent. 123 out of 550 reviews" "
Rating 8 - Good. 196 out of 550 reviews" "
Rating 6 - Okay. 112 out of 550 reviews" "
Rating 4 - Poor. 62 out of 550 reviews" "
Rating 2 - Terrible. 57 out of 550 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Sharon F.

Liked: Staff & service
Disliked: Property conditions & facilities
It was easy in and out. Safe and dining choices.
Stayed 1 night in Apr 2024

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay for the price
Stayed 16 nights in Mar 2024

8/10 Good

Terry

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When you sat on the toilet it almost fell over because it wasn’t attached securely to the floor. The shower curtain rail was falling off the wall. It was very dark and dungy looking inside the room. The room needs brighter colors and more light. The carpets needed to be cleaned also. My wife checked the unit for bed bugs throughly and didn’t find any, that was good. The location was very good because of all the restaurants in the area. Just not a clean feeling room.
Stayed 1 night in Apr 2024

6/10 Okay

Marnie

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Able to have my dog but rooms and bedding are not updated and bedspreads had cigarette holes in them. Sheets were not in good condition. Room key worked every time. That is a bonus these days. Check in was super easy but would have preferred to not have cars parked in front of our room.
Stayed 1 night in Apr 2024

6/10 Okay

Tory

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Ok
Stayed 6 nights in Mar 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

JOSEPH

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was really disappointed with the Continental breakfast, coffee, juice and a hostess danish! That was it!
Stayed 1 night in Mar 2024

6/10 Okay

dale

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Text book 2 1/2 Stars. Needs painting and carpet. Bed was clean, bathroom was newer.
Stayed 1 night in Mar 2024

6/10 Okay

Nancy

Stayed 1 night in Feb 2024
Response from kaushal on 29 Feb,2024
thank you for your feedback.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2024
Response from kaushal on 7 Feb,2024
Thank you very much for your positive feedback be appreciate it.

6/10 Okay

Morgan

Liked: Staff & service
Bathroom area was shabby. No tea available.
Stayed 1 night in Jan 2024
Response from kaushal on 6 Feb,2024
thank you very much for your feedback.

4/10 Poor

Jeff

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from kaushal on 6 Feb,2024
We apologies that your stay with us wasn't at your convenience.

8/10 Good

Ron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from kaushal on 6 Feb,2024
thank you very much for staying with us we appreciate your feedback.

6/10 Okay

Dennis

Travelled with family
Room was clean but shows age
Stayed 1 night in Dec 2023
Response from kaushal on 6 Feb,2024
thank you very much for staying with us.

8/10 Good

Aigars

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from kaushal on 6 Feb,2024
thank you very much for staying with us we appreciate your feedback.

8/10 Good

Marlon, Covington

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from kaushal on 6 Feb,2024
thank you very much for staying with us we appreciate your feedback.

4/10 Poor

Robert, CADILLAC

Travelled with family
A very poorly maintained room. Their “breakfast” option was a joke! Coffee and danish. I’ve stayed at many Super8s. This one is the worst. GFI receptacle by the loose from the wall, and the ground wire is not connect. So you can get majorly shock with GFI protection. The shower curtain rod twists down so the curtain does stay closed. If I stay here again I’ll wanna see the room first.
Stayed 2 nights in Dec 2023
Response from kaushal on 6 Feb,2024
Hello sir, we deeply apologies for all the inconvenience you had to face during your stay with us, we hope to improve all the subjected issue.

2/10 Terrible

Hilde

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is dirty and smells bad.
Stayed 1 night in Nov 2023
Response from kaushal on 28 Nov,2023
Hello, we are sadden to here that your stay wasn't up to your standard. If you could've come to the office we could've give you a other room to make your stay more enjoyable. Thank you

2/10 Terrible

ken

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not very well maintained, needs a lot of work, the room ridiculously smelled of smoke, could use a better cleaning, no cups or coffee in the room. Really wish I would have stayed somewhere else and wouldn't recommend to anyone.
Stayed 2 nights in Nov 2023
Response from kaushal on 28 Nov,2023
hello sir, thank you for staying with us, we do apologies for the inconvenience you have faced during your stay at the Super 8; you booked for a smoking room that's why the room smells like smoked. Thank you

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Awful staff rude
Stayed 7 nights in Nov 2023
Response from kaushal on 22 Nov,2023
Hello sir, thank your review, staff was rude because for 2 weeks you stayed the room was a disgusting place. The housekeeper saw the condition of the room you were keeping it and thats why we had to take actions. Thank you for staying with us.

8/10 Good

Kinh

Stayed 1 night in Nov 2023

4/10 Poor

Allen

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from kaushal on 22 Nov,2023
thank you for staying with us, we are deeply sadden that you stay wasn't up to your expectation. We hope to see you again but with a better experience.

6/10 Okay

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Too late
The front office was great but the room had many things not working. The remote and water would not drain from tub
Stayed 2 nights in Nov 2023
Response from kaushal on 6 Nov,2023
Hello Katherine, we apologies that your stay wasn't up to your mark. You review is very important as it us improve in our guest satisfaction. We hope to see you in the futures but this time with a better side of us.

8/10 Good

Daryl

Liked: Cleanliness, room comfort
Slept well, comfortable bed, slight mildew smell.
Stayed 1 night in Oct 2023
Response from kaushal on 6 Nov,2023
hello Daryl, thank you very much for the positive review.

4/10 Poor

Carolynn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Only good thing... it's next to a Waffle House
Stayed 1 night in Oct 2023
Response from kaushal on 24 Oct,2023
Hello Carolynn, thank you for your feedback, we are deeply sadden that your stay wasn't up your marks.

2/10 Terrible

Landon

Travelled with family
Disliked: Cleanliness, staff & service
Do not recommend
I was gonna pay cash when i checked in and before i could get there they called and said either i pay with a card or the was going to give my room away. I get up and start packing up to leave to find my truck has been keyed very bad. We will never stay at this location again
Stayed 1 night in Oct 2023
Response from kaushal on 9 Oct,2023
Hello Landon, i apologies for the consequences you have faced during your stay. However, we were going to be sold out the day of your check in that is why my employee called you ahead. I do agree there is a better way to ask, i will do my best to train them again on that specific field.

6/10 Okay

Mari

Liked: Staff & service
Disliked: Cleanliness
Quick stop to rest on drive.
Stayed 1 night in Oct 2023
Response from kaushal on 9 Oct,2023
Thank you very much for your feedback.

10/10 Excellent

Bessie

Liked: Staff & service, property conditions & facilities
Cust Serv. rep that evening at desk was great. Bed looked like someone laid in it. Bath rag middle of bed.
Stayed 1 night in Oct 2023
Response from kaushal on 9 Oct,2023
Thank you very much for the positive review, we appreciate your stay.

10/10 Excellent

Cecil L.

Liked: Cleanliness, staff & service, property conditions & facilities
Would be great to have tea bags as a beverage option. We were told they do not have any!
Stayed 2 nights in Sep 2023
Response from kaushal on 22 Sept,2023
thank you Cecil for the wonderful review.

6/10 Okay

Shane

Stayed 1 night in Sep 2023
Response from kaushal on 22 Sept,2023
thank you for staying with us.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
A
Stayed 1 night in Aug 2023
Response from kaushal on 9 Sept,2023
thank you very much for staying with us.

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from kaushal on 9 Sept,2023
We really appreciate the positive review, we hope to see you soon.

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from kaushal on 9 Sept,2023
Hello Stefan, we are glad that you enjoy your stay, we hope to see you soon in the future.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was stress free, plenty of room for my dog and the front desk staff was exceptional.
Stayed 1 night in Sep 2023
Response from kaushal on 9 Sept,2023
Hi josh, we are extremely happy that you and your dog enjoy the stay a the Super 8. Thank you for staying with us.

2/10 Terrible

Josh

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from kaushal on 22 Sept,2023
Hello Josh, we are deeply sadden that your stay wasn't up to your standard, we apologies for the experience you have faced during your stay at the Super8.

10/10 Excellent

Mart

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property managers were great because Expedia never sent them my reservation information from last week's booking and lied to me saying they had been on the phone with them holding for 20 minutes on Saturday while the property manager had been there for 6 hours and told me he had received all incoming calls and none were from Expedia. He honored the Expedia rate anyway. Hotel was great. I have been using Expedia for over 20 years for flights, but I will NEVER use them again for hotel bookings. Beyond horrible.
Stayed 1 night in Aug 2023
Response from kaushal on 31 Aug,2023
Hello, thank you very much for staying with us, we really appreciate your review.

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2023
Response from kaushal on 31 Aug,2023
Hello, thank you very much for staying with us, we really appreciate your review.

4/10 Poor

Jennifer

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very nice. The room itself was dirty and smelled wet/moldy. i was very disappointed. I have pictures if needed.
Stayed 1 night in Aug 2023
Response from kaushal on 31 Aug,2023
hello ma'am, we are extremely sorry about the issue you have faced during your stay. We will work on it as a team and we hope to see you soon.

10/10 Excellent

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was cooled down and clean when we arrived
Stayed 1 night in Aug 2023
Response from kaushal on 31 Aug,2023
We really appreciate your stay, thank you very much.

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service
Good experience. Clean room. Will go back.
Stayed 1 night in Jul 2023
Response from kaushal on 31 Aug,2023
Thank you very much for staying at the Super 8. We hope to see you on your next trip.

6/10 Okay

Mark

Stayed 1 night in Jul 2023
Response from kaushal on 31 Aug,2023
thank you.

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Maybe over priced for what it is. There were condition problems. It’s just a place to sleep and shower
Stayed 1 night in Jul 2023
Response from kaushal on 31 Aug,2023
Hello Harold, thank you for choosing Super 8, we appreciate your review. Your feedback will help us improve ourself so thank you again for staying with us.

6/10 Okay

Sunday

Stayed 1 night in Jul 2023
Response from kaushal on 31 Aug,2023
thank you.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Service
The room I booked was a double non-smoking but I was given a smoking room. When I explained that the room was not what I was given I was told that they could not provide a different room or switch me to another hotel within the same branch. The comment that upset me most was that I was told that the room they were giving me was the one that smelled the least.
Stayed 1 night in Jun 2023
Response from kaushal on 31 Aug,2023
Hello, we are extremely sorry for your stay here at the Super 8, your feedback will help us to improve in all those aspect mention, we will try to fix every possible note and we hope to see you in the future.

2/10 Terrible

Hannah

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
If we hadn’t just driven 14 hours straight and arrived at 11pm, we would have driven around to find anywhere else. The moment we stepped in the room we were met with a pungent, odor. Something between stale smoke and a retirement home. You could tell the entire room hasn’t had a proper cleaning in MONTHS. Dirt and dust caked im every corner & on every surface and ledge. The air conditioner was actually disgusting. Hair that wasn’t ours in the sink, shower and on the floor. Homeless people and addicts hanging around the parking lot made it feel unsafe the moment we pulled up. I can’t for the life of me understand how this motel had 7 stars but they couldn’t pay me to park in their parking lot, never mind stay in a room again. Go literally anywhere else.
Stayed 1 night in Jun 2023
Response from kaushal on 31 Aug,2023
Hello Hannah, we apologies for your experience with us.

10/10 Excellent

Jessica

Stayed 1 night in Jun 2023

6/10 Okay

James

Travelled with family
Liked: Staff & service
Waffle House is on this property. There were homeless and addicts hanging around all the time. Tub wasn’t draining properly and the shower curtain rod was broke so the curtain would slide open all the time.
Stayed 4 nights in Jun 2023

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Patton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was stopping in Chattanooga on a road trip from Philadelphia, PA to Houston TX and needed a basic place to stay for one night. Given the length of my drive, I arrived late and left early, so I needed something that was quick to get into and out of and could rely on being there no matter how late I arrived. This Super 8 met all my needs.
Stayed 1 night in Jun 2023

2/10 Terrible

Ronald

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
horrible
it had roaches on the walls and spiders in the beds
Stayed 2 nights in Jun 2023