Our recent stay at the DoubleTree Suites by Hilton Orlando was overall a positive experience. Situated in a prime location, the hotel offers convenient access to Orlando's major attractions while providing a comfortable retreat for guests.
Upon arrival, we were greeted with the warm hospitality that Hilton is known for, and the check-in process was smooth and efficient. Our suite was spacious and well-appointed, providing ample room for relaxation after a long day of exploring the city.
However, it's worth noting that the cleanliness of the rooms left something to be desired. There were some areas that appeared to have been overlooked during the cleaning process. Nevertheless, we brought this to the attention of the management, and they responded promptly to address the issue. We were impressed by their professionalism and dedication to ensuring guest satisfaction.
In addition to addressing the cleanliness issue, the management went above and beyond by waiving our parking and resort fees as a gesture of goodwill. This gesture further demonstrated their commitment to providing exceptional service and making our stay as enjoyable as possible.
Despite the minor setback with the cleanliness of the rooms, our overall experience at the DoubleTree Suites by Hilton Orlando was positive. The convenient location, comfortable accommodations, and excellent customer service make this hotel a solid choice for travelers visiting the Orlando area. We would certainly consider staying here