Staff was great with questions and a special request for a softer pillow!
Breakfast was good, the standards for a free breakfast, but was kept clean and well stocked!
Property was a bit run down in our room, but was clean, and the bed was great!
The Shuttle was well worth it, saving the parking cost at Universal, and just be extremely handy. Although the shuttle only runs once in the morning and once at 5:30 pm, it still worked for us.