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Reviews of Sonder at The Point

4 out of 5
Sonder at The Point
7389 Universal Boulevard, Orlando, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 262 out of 482 reviews" "
Rating 8 - Good. 113 out of 482 reviews" "
Rating 6 - Okay. 46 out of 482 reviews" "
Rating 4 - Poor. 26 out of 482 reviews" "
Rating 2 - Terrible. 35 out of 482 reviews" "

8.6/10

Cleanliness

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Tamica

Liked: Cleanliness, property conditions & facilities
This was my first time booking with Sonder and i can safely say I will book again in the future. The check in process was easy and very smooth. The room is exaclty as pictured online. The hallways smell very warm and clean. There were no noise issues and the facilities were well kept. The one thing I wish was available was a place for laundry. Outside of that, i thoroughly loved staying at Sonder at the Pointe Orlando.
Stayed 6 nights in Apr 2024

10/10 Excellent

ergibe

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I stayed with my kids and it was awsome!
Stayed 7 nights in Apr 2024

8/10 Good

Yanira

Liked: Property conditions & facilities
We had a good time
Stayed 2 nights in Apr 2024

4/10 Poor

shelley Dyan Dyan

Disliked: Cleanliness
Stayed 10 nights in Apr 2024
Response from Sonder on 25 Apr,2024
Hi Shelley, your feedback is appreciated. We're sorry to see your stay fall short of expectations and apologize for any issues you dealt with. We'd love to hear more about what we could've done better. Please feel free to reach out to us at any time.

10/10 Excellent

Amelia

Business traveller
Liked: Amenities
Everything was good and clean, except the carpet on the room
Stayed 7 nights in Apr 2024

10/10 Excellent

Delores

Travelled with partner
Liked: Cleanliness, amenities
Everything was amazing easy check in. Front desk staff available and friendly.
Stayed 2 nights in Apr 2024

8/10 Good

Jazmin

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
El servicio al huésped es excelente!!
Stayed 7 nights in Mar 2024

10/10 Excellent

Wigberto

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sonder on 9 Apr,2024
Hi, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

8/10 Good

Kierra

Travelled with partner
Liked: Property conditions & facilities
Room smelled like mildew due to no ventilation in the rooms. A/c was running daily and the smell persisted.
Stayed 4 nights in Mar 2024

8/10 Good

Kennetta

Travelled with family
Liked: Cleanliness
I didn't like i couldn't get breakfast because i didn't have a voucher. When do you need a voucher to have breakfast? I thought as long as you rent a room, breakfast is free.

2/10 Terrible

Christopher

Morning I attempted to check in however even with the customer service representative, no luck. The representative stated that I would receive a refund.
Stayed 4 nights in Mar 2024
Response from Sonder on 7 Apr,2024
Hi Christopher, we're sorry the check-in process took longer than expected. All of the required steps are there for your safety as well as our own. If you have any questions, our support team is available 24/7 to assist with any issues. We hope to host you again and show you a better experience.

4/10 Poor

Claudia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Noisy refrigerator and hallway, very poor insulation for room
Stayed 3 nights in Mar 2024
Response from Sonder on 13 Mar,2024
Thank you for staying with us, Claudia! We appreciate your feedback regarding insulation. We'll relay your thoughts to our team. A white noise machine and earplugs are available upon request to help mitigate any noise. We hope to host you again and show you a better experience.

6/10 Okay

Emily

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Thermostat was not working. Food was awful. There were plumbing issues the whole stay.
Stayed 3 nights in Feb 2024
Response from Sonder on 16 Feb,2024
Thank you for staying with us, Emily. We're sorry to hear about the issues in your space with the plumbing and the thermostat. We will relay your feedback to our team and work to improve. In the future, feel free to reach out during your stay, and we'd be happy to assist. We hope to host you again and show you a better experience.

10/10 Excellent

Remi

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at The Point. Staff were friendly, and they were clear upon arrival that if we needed anything or had any questions or concerns, to contact Sonder via the app. We did need extra amenities during our stay, so we contacted the property through the app and got what we needed. The property was quiet and clean, as was our suite. We were walking distance to a lot of great little shops and restaurants. We would definitely stay at The Point again.
Stayed 6 nights in Jan 2024

10/10 Excellent

Jason

Travelled with family
Liked: Room comfort
Great place to stay
The rooms were awesome and had a great amount of space. The one downside was there were a few questionable hairs by the shampoo.
Stayed 2 nights in Jan 2024

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Sonder on 30 Jan,2024
Hi Scott, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

6/10 Okay

Karl

Stayed 3 nights in Jan 2024
Response from Sonder on 29 Jan,2024
Hi Karl, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

2/10 Terrible

Frederico

Disliked: Cleanliness, room comfort
Disaster
A disaster from the first minute we stepped into the room . The room did not correspond to the specs we booked. I am disputing the charge and will sue Sonder. I got another room at The Pointe for my whole 12 nights stay and took pictures and waisred countless hours on the phone with Hotels.com and Expedia to no avail.
Stayed 12 nights in Jan 2024
Response from Sonder on 26 Jan,2024
Hi Frederico, we're sorry you were unsatisfied. While we do our best to accurately display all aspects of the space on our listing, we apologize if anything was unclear. We hope to host you again and show you a better experience.

10/10 Excellent

Kent

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Eugene, Nipomo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2024

2/10 Terrible

Ricky

Save your time and money
Want to charge extra for house keeping $60 plus per day No regular tv only streaming I was not impressed!!
Stayed 7 nights in Jan 2024
Response from Sonder on 12 Jan,2024
Hi Ricky, your feedback is important to us. While we do our best to include everything we offer on our listing, we apologize if anything was unclear. We hope to host you again and show you a better experience.

6/10 Okay

Seyed Mahmood

Travelled with family
Liked: Cleanliness, amenities
Good stay overall, but: (1) Hot water had issues, when taking a shower, all of a sudden the water wouod turn burning hot and would go back to luke warn (2) one of the safes did not work (3) the TVs had a very poor over-the-air reception and you wouldn't be able to use the streaming apps like Netflix on them even with your own account (4) one of the showers was so hard to turn off that either you had to wrestle with the faucet or it would keep leaking water the whole time.
Stayed 5 nights in Dec 2023
Response from Sonder on 12 Jan,2024
Hi Seyed, we're very sorry about the issues in your space. In the future, feel free to reach out to our 24/7 support team for assistance with any issues. We hope to host you again and show you a better experience.

8/10 Good

Prabhjot Singh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was perfect with kitchen & dining utensils. I didn’t like the smell of the corridor carpet recently washed with dryers on. The internet for TV was not working due to some nearby construction mistake. The hotel lobby was very small
Stayed 2 nights in Dec 2023

2/10 Terrible

gopal

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, carpet is not clean, informed the Sonder and they agreed that it is not clean however this is what the best we get for cheap price
Stayed 8 nights in Dec 2023
Response from Sonder on 12 Jan,2024
We're sorry for the cleanliness issues in your space. Cleanliness is one of our top priorities, and we apologize for dropping the ball here. We will review our cleaning procedures with our team and work to improve. We hope to host you again and show you a better experience.

6/10 Okay

Whitney

Disliked: Property conditions & facilities
Sonder in Orlando was wonderful for the location. Walkable to universal studios or a five minute drive. Construction all around the hotel - but not necessarily sonders fault Room was stocked with tea and coffee but the sheets felt like you were sleeping in newspaper. A lot of property deteriorating and/or outdated. They also shut our hot water off on the day of check out for maintenance. We were notified via email the night before. But to shut off water 9am to 6? Not great
Stayed 2 nights in Jan 2024
Response from Sonder on 12 Jan,2024
Thank you for staying with us, Whitney. We're sorry to hear about the issues in your space. We will relay your feedback to our team and work to improve. We hope to host you again and show you a better experience.

4/10 Poor

James

Travelled with family
Disliked: Room comfort
Wrong room
We didn’t get the room we booked
Stayed 4 nights in Dec 2023
Response from Sonder on 5 Jan,2024
Hi James, your feedback is appreciated. We're sorry to hear your stay fell short of expectations. While all of our spaces share the same design aesthetic and style throughout the building, the layout and view may vary in each room. We do our best to disclose this on our listing and apologize for any inconvenience. If you decide to give us another try, please reach out before you book. We hope to host you again.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, room comfort
No vending machine/no drinks to purchase
The place was great, clean and comfy. A vending machine or complimentary water would have made it much better. After a long day of traveling we arrived with nothing to drink and nothing available to but at the point. I couldn’t even take my medications. This should be communicated for future guests.
Stayed 2 nights in Dec 2023

2/10 Terrible

Mark

Disliked: Cleanliness, property conditions & facilities
The feont desk cleark was great woodie he helped us sonders is horrible will never stay there again
Stayed 7 nights in Dec 2023
Response from Sonder on 8 Jan,2024
Hi Mark, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

6/10 Okay

Nuoyao

Stayed 4 nights in Dec 2023

2/10 Terrible

stephanie

Stayed 4 nights in Dec 2023

6/10 Okay

Iris

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The water was off when I arrived and the next day the water was turned off for the entire day which delayed my plans.
Stayed 5 nights in Dec 2023

2/10 Terrible

Brian

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We recently stayed at this property and had an extremely unpleasant experience. The plumbing burst twice, flooding our hallway on both occasions, leaving us without water for two days. This inconvenience made using the bathroom and shower impossible. Additionally, the televisions were non-functional upon arrival, requiring us to have someone fix them. The balcony, a key feature, was unusable as it was being painted during our stay. Our frustration escalated due to poor communication from Sonder, with no clear timeline provided regarding the plumbing issues. This lack of transparency added to the overall dissatisfaction. Unfortunately, these multiple issues have left us with no desire to stay at this property again.
Stayed 3 nights in Dec 2023
Response from Sonder on 8 Jan,2024
Hi Brian, thank you for staying with us. We're sorry to hear about the issues in your space. We will relay your feedback to our team and work to improve. We hope to host you again and show you a better experience.

4/10 Poor

Radu

Stayed 6 nights in Dec 2023
Response from Sonder on 26 Dec,2023
Hi Radu, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

Marcio

Stayed 15 nights in Dec 2023

2/10 Terrible

Julie Marie

Stayed 4 nights in Dec 2023

8/10 Good

Brandon

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This property is awesome. I just love the feeling when I'm staying here that's why I came back. The rooms are very comfy so u never want to get out of bed. The peaceful atmosphere just pulls you in.
Stayed 5 nights in Dec 2023

8/10 Good

Evelyn

Liked: Cleanliness, amenities, property conditions & facilities
Would’ve given it five stars but I feel the couch needs to be either deep cleaned or changed out. The carpeting needs to be deep cleaned. Also, it had a wad of bubble gum on it Is stained, but not terribly. Other than that… it was a five star resort. The bedroom was comfortable. There was a shower and a Jacuzzi bathtub. Kitchen was well stocked and in good order dishwasher full size refrigerator that was a balcony and the view was lovely. Easy parking on site.
Stayed 17 nights in Nov 2023

8/10 Good

Guy

Stayed 2 nights in Dec 2023

10/10 Excellent

Tonya, St Petersburg

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Renay

Liked: Property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Sonder on 13 Dec,2023
Hi Renay, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Excellent

kerry

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great apartment, great views from the 12th floor. Excellent location, very reasonably priced. Cannot fault it!
Stayed 4 nights in Dec 2023

8/10 Good

Theodora

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Gurinder

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a great experience staying here! There is a pool, hot tub, and gym available for us. Very clean and friendly environment.
Stayed 4 nights in Nov 2023

6/10 Okay

Tosha

Liked: Cleanliness
Disliked: Property conditions & facilities
Honestly, it’s a great property. We’ve stayed there many times. This time we had no air conditioning and there was no one available to fix it. They did offer a new room but it was after midnight and we had to be up for an interview at 5.
Stayed 3 nights in Nov 2023
Response from Sonder on 13 Dec,2023
Hi Tosha, your feedback is important, and we feel terrible about the air conditioning. Given the late-night timing, our maintenance tech was not available until the following day. We hope you still aced your interview and will allow us to show you a better stay in the future.

10/10 Excellent

Smyrna Y

Liked: Cleanliness, room comfort
Stayed 6 nights in Nov 2023

10/10 Excellent

Daniel

Stayed 4 nights in Oct 2023

6/10 Okay

Michael, Bear

Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Sonder on 24 Nov,2023
Hi Michael, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Good

felicia

Travelled with partner
Liked: Cleanliness, amenities
Its not bad. The communication was great. We had issues with the thermostat unfortunately was not resolved. We also wish there were more towels. Other than that everything was smooth.
Stayed 4 nights in Nov 2023

2/10 Terrible

Theresa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
To start off, the hotel gave me a room that was not supposed to be mine. When we entered, right away we noticed a broken fridge with a dirty towel in it. I messaged the person that was assigned to help us (yes they communicated through texting only) and he said it would be fixed. Then they told me it was fixed when it clearly wasn't. The second night, we came back at 2am and we were locked out of our room. They kept telling us we were supposed to be in another room and refused to let us in to get our stuff. My work laptop and wallet were in there, and he asked if I could just get my stuff the next day. We ended up having to call the police, and then they finally gave us a new access code. They acted like nothing happened after that and refused to give me a refund. Never met anyone so unhelpful nor have I stayed at a place that made me feel so unsafe and uncomfortable. Would give 0 stars if I could.
Stayed 4 nights in Nov 2023