2 outdoor pools, a heated pool, pool cabanas (surcharge), pool umbrellas

Reviews of Universal's Cabana Bay Beach Resort

3.5 out of 5
Universal's Cabana Bay Beach Resort
6550 Adventure Way, Orlando, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 2881 out of 4960 reviews" "
Rating 8 - Good. 1132 out of 4960 reviews" "
Rating 6 - Okay. 510 out of 4960 reviews" "
Rating 4 - Poor. 221 out of 4960 reviews" "
Rating 2 - Terrible. 216 out of 4960 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brooke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little resort with tons of things to do within it!
Stayed 5 nights in Apr 2024

10/10 Excellent

Migdalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love all the retro memorabilia!!! I was able to sit in the dining area and reminisce with my daughter watching all the old commercials that I grew up watching. It was fantastic!
Stayed 3 nights in Apr 2024

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and pool and walking distance to volcano bay everyone nice
Stayed 2 nights in Apr 2024

10/10 Excellent

Julio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing
Stayed 4 nights in Apr 2024

10/10 Excellent

Lidia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind
Stayed 6 nights in Apr 2024

10/10 Excellent

Johanna, longueuil

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice property to go with kids.
Stayed 3 nights in Apr 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

6/10 Okay

Abdiel

It’s outdated
Stayed 1 night in Mar 2024

10/10 Excellent

Christin Jasmine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend highly
Stayed 4 nights in Apr 2024

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Suramy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Apr 2024

8/10 Good

Jessica

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Pros: We took our two little ones here for our first family vacation primarily because it’s attached to Volcano Bay. Just a short 2-5 min walk next door. A perk of staying here is your room key allows an hour early entry into the water park. The pool area was nice and they have a lazy river. If you buy floats to use, at the end of your visit you can return them for brand new ones in the package to take home instead of deflating yours. Cons: The Bayliner Diner is misleading, it’s more of a cafeteria with theme park menu options. If you purchase a reusable souvenir cup, it’s only good at the hotel and not at the theme parks even though they’re all Universal. The hotel it’s self isn’t bad but you can definitely tell it’s older and not just made to look retro. The caulking in our sink area was peeling up, our closet door was broken off the track and we had stains on our sheets and pillows. We had to call room service 3 times to correctly receive the new pillow cases and extra comforter we requested. For the price we paid per night, I would have expected a little better quality toiletries provided instead of the dollar tree V05. If you’re looking for an affordable stay close to things, this isn’t a bad option. Again, for being Universal, I expected a little more.
Stayed 2 nights in Apr 2024

10/10 Excellent

Teffonie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything about Cabana Bay! We stay annually and will not consider anything else. The rooms are spotless, the dining options plentiful, the pool areas welcoming, and the overall ambience inviting and excellent. Parking is a breeze and we look forward to our stay each year.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kristle

Stayed 7 nights in Apr 2024

8/10 Good

Siria

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

8/10 Good

WENDY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a lot of amenities, different options for kids and adults
Stayed 4 nights in Apr 2024

10/10 Excellent

Paul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and if you like a retro vibe, this place nailed it. Will definitely visit again.
Stayed 4 nights in Apr 2024

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family oriented, clean and comfortable environment
Stayed 5 nights in Apr 2024

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything about the property was great. Easy to get around, rooms were comfortable, clean and quiet, and eating was convenient. Shuttle service was very nice to have.
Stayed 6 nights in Apr 2024

10/10 Excellent

Gabriela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My nieces loved it here!! The pool are specially.
Stayed 4 nights in Apr 2024
Response from CBBR Management on 29 Apr,2024
Thank you for your review and for choosing Cabana Bay. We're delighted to hear that your nieces loved their stay with us! It's always wonderful to know that our younger guests have a fantastic time. Our pool areas are indeed special, and we're thrilled that they made such a positive impression. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, very friendly staff
Stayed 7 nights in Apr 2024
Response from CBBR Management on 29 Apr,2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you enjoyed your stay at our property and found our staff to be friendly! We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn't like was not enough food choices.
Stayed 7 nights in Apr 2024
Response from CBBR Management on 29 Apr,2024
Thank you for your review and for choosing Cabana Bay. We appreciate your input regarding the food choices available during your stay. We'll certainly take your comment into consideration as we continue to enhance our offerings. We appreciate your feedback and we hope we will have the opportunity to welcome you back and make your next experience a pleasant one. Warm Regards, Universal’s Cabana Bay Beach Resort Management

8/10 Good

Erin

Travelled with family and small children
The rooms are basic 3 star quality you can find anywhere. Upon arrival, there were snack wrappers and spilled liquid on the carpet that were not cleaned for our arrival. 2 out of 7 days the housekeepers forgot to service the room and their work was inconsistent with having to contact the front desk for paper products and wash cloths. The toilet also made a noise every five minutes or so. I contacted the front desk and they said they’d send someone to look at it but not sure they ever did. The amenities are good. The food areas were of good quaility and the pools nice. The walking trail to volcano Bay was convenient. I would stay there again for the amenities and it the housekeeping staff improved, it would be an ideal place to stay.
Stayed 8 nights in Apr 2024
Response from CBBR Management on 29 Apr,2024
Thank you for your review and for choosing Cabana Bay. We sincerely apologize for the issues you encountered during your visit. Rest assured, we take your comments seriously and will address each concern with our housekeeping and maintenance teams to ensure these issues are promptly rectified. We're glad to hear that you enjoyed our amenities, food options, and convenient location to Volcano Bay. We appreciate your feedback and we hope we will have the opportunity to welcome you back and make your next experience a pleasant one. Warm Regards, Universal’s Cabana Bay Beach Resort Management

6/10 Okay

Andrea Caroline

Travelled with family
Disliked: Property conditions & facilities
Convenient location- great free shuttles - reception staff very friendly - have been coming here past few years can really do with updating/refreshing showing it's age
Stayed 10 nights in Apr 2024
Response from CBBR Management on 29 Apr,2024
Thank you for your review and for choosing to return to Cabana Bay. We're delighted to hear that you appreciate our convenient location and friendly reception staff, as well as our complimentary shuttle service. our comments regarding updating and refreshing are duly noted, and we're continuously working to improve our facilities to enhance the guest experience. We appreciate your feedback and we hope we will have the opportunity to welcome you back and make your next experience a pleasant one. Warm Regards, Universal’s Cabana Bay Beach Resort Management

6/10 Okay

Kristal

Travelled with family
Liked: Cleanliness, staff & service, amenities
It’s nice for kids
Stayed 4 nights in Apr 2024
Response from CBBR Management on 29 Apr,2024
Thank you for your review and for choosing Cabana Bay. We're delighted to hear that you found our establishment to be enjoyable for kids! We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

6/10 Okay

Koon Yung

Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Ze Wei

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good nice people
Stayed 5 nights in Apr 2024
Response from CBBR Management on 29 Apr,2024
Thank you for your review and for choosing Cabana Bay. We're glad to hear that you found our staff to be good and nice! We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Natalee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambiance was great. People were very helpful and friendly
Stayed 6 nights in Apr 2024
Response from CBBR Management on 29 Apr,2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you enjoyed the ambiance of our establishment and found our staff to be helpful and friendly! We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Gennadiy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from CBBR Management on 29 Apr,2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Yanira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They will come and clean the room without asking. The room was convenient didn’t have to walk much to the buses
Stayed 5 nights in Apr 2024
Response from CBBR Management on 29 Apr,2024
Thank you for your review and for choosing Cabana Bay. We're pleased to hear that you found our room convenient and appreciated the proximity to our transportation services. We apologize if our housekeeping service seemed intrusive; your feedback will help us ensure our guests' comfort while maintaining our high standards of cleanliness. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Katrin Yadegar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a good experience.
Stayed 7 nights in Apr 2024
Response from CBBR Management on 29 Apr,2024
Thank you for your review and for choosing Cabana Bay. It's wonderful to hear that you had a good experience overall during your stay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from CBBR Management on 29 Apr,2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Amanda Jo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Great first time. Some things could get updated.
Stayed 3 nights in Apr 2024
Response from CBBR Management on 29 Apr,2024
Thank you for your review and for choosing Cabana Bay. We're glad to hear that you had a great first experience with us. We truly value your input, and we'll certainly take your suggestions for updates into consideration as we continuously strive to improve our offerings. We appreciate your feedback and we hope we will have the opportunity to welcome you back and make your next experience a pleasant one. Warm Regards, Universal’s Cabana Bay Beach Resort Management

10/10 Excellent

Eric Roger

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd stay here and loved it even more
Stayed 6 nights in Apr 2024
Response from CBBR Management on 29 Apr,2024
Thank you for your review and for choosing to return to Cabana Bay. We're absolutely thrilled to hear that your second visit was even more enjoyable than the first. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time
Stayed 4 nights in Feb 2024
Response from CBBR Management on 29 Apr,2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you had a great time during your stay with us. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

8/10 Good

Emerie

Travelled with family
Liked: Cleanliness
Family oriented. Far to walk from one building to the next, but worth it.
Stayed 9 nights in Apr 2024
Response from CBBR Management on 29 Apr,2024
Thank you for your review and for choosing Cabana Bay. We're delighted to hear that you found our resort family-oriented and worth the journey between buildings. We understand that convenience is key, and we'll certainly take your comment about the distance into consideration as we strive to enhance our guests' experiences. We appreciate your feedback and we hope we will have the opportunity to welcome you back and make your next experience a pleasant one. Warm Regards, Universal’s Cabana Bay Beach Resort Management

10/10 Excellent

Frida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from CBBR Management on 29 Apr,2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Stephen Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from CBBR Management on 29 Apr,2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Azizah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Cabana Bay! Shuttle, rooms, pool, everything was wonderful. Def recommend and would stay again.
Stayed 5 nights in Feb 2024
Response from CBBR Management on 25 Apr,2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you had a great time during your stay at Cabana Bay. It's wonderful to know that our shuttle service, rooms, pool, and everything else exceeded your expectations. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Morgan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed the stay
Stayed 7 nights in Apr 2024
Response from CBBR Management on 25 Apr,2024
Thank you for your review and for choosing Cabana Bay. We're delighted to hear that you thoroughly enjoyed your stay with us. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

8/10 Good

Lori

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from CBBR Management on 26 Apr,2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Momen

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The room itself wasn't super cleaned but I believe it has lots of facilities and options that makes the kids enjoyed their stay.
Stayed 7 nights in Apr 2024
Response from CBBR Management on 25 Apr,2024
Thank you for your review and for choosing Cabana Bay. We're glad to hear that your children enjoyed their stay and that our facilities and options contributed to their experience. However, we apologize for any inconvenience caused by the cleanliness of your room. Please rest assured that will address this with our housekeeping team to ensure that future guests do not encounter similar issues. We appreciate your feedback and we hope we will have the opportunity to welcome you back and make your next experience a pleasant one. Warm Regards, Universal’s Cabana Bay Beach Resort Management

10/10 Excellent

Brandi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, close to theme parks where you can walk to them, shuttle buses so you wouldn’t have to walk, friendly staff. The Bayliner Diner had really good food. Gift shop for souvenirs & goodies. A little expensive but same prices as the theme park gift shops. Overall a wonderful experience.
Stayed 7 nights in Apr 2024
Response from CBBR Management on 25 Apr,2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you enjoyed your stay with us and found our location convenient for accessing the nearby theme parks. It's great to know that our shuttle service and friendly staff contributed to making your stay even more enjoyable. We're delighted that you also appreciated the culinary offerings at our Bayliner Diner and found our gift shop convenient for souvenirs and goodies. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to Volcano bay, having its own resort guest entrance walkway. Having the option to do universal parks early, is nice option. Staff was friendly. There was a situation with people slipping and falling near pool area. But I observed management, brainstorming & trying to resolve the problem. Not sure if it solved the problem. But I saw they at last tried to, during my stay. Beautiful resort, retro themed. Automatic check out, didn’t need to return key cards. Cafe style dining, different options to choose from. Or easy shuttle bus option to city walk, to get other food options. I drove, parking had a fee. But was still easy to leave resort & do other things in your vehicle too. I’d highly recommend, & much enjoyed!
Stayed 4 nights in Apr 2024
Response from CBBR Management on 24 Apr,2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you enjoyed the convenience of being able to walk to Volcano Bay and take advantage of the early park access option. It's great to know that you found our staff to be friendly and observed our management actively addressing concerns around the pool area. We always strive to ensure the safety and comfort of our guests, and your observations are greatly appreciated. We're delighted that you enjoyed the retro-themed ambiance of our resort and the various dining options available. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

8/10 Good

ELIZABETH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Volcano Bay, easy access to all Universal properties by Shuttle to and from Cabana Bay. Family Suite worked well for a family of 5.
Stayed 4 nights in Apr 2024
Response from CBBR Management on 24 Apr,2024
Thank you for your review and for choosing Cabana Bay. We're delighted to hear that our convenient location near Volcano Bay and our shuttle service made it easy for you to explore all that Universal properties have to offer. It's wonderful to know that our Family Suite accommodation was a comfortable fit for your family of five. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was amazing!
Stayed 5 nights in Apr 2024
Response from CBBR Management on 25 Apr,2024
Thank you for your review and for choosing Cabana Bay. We are thrilled to hear that you had an amazing experience with our customer service team. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

6/10 Okay

Evens

Travelled with family
The bed's blue sheet isn't really that nice.Refrigerator was bad
Stayed 3 nights in Apr 2024
Response from CBBR Management on 23 Apr,2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback regarding the bedsheet and refrigerator. We apologize for any inconvenience caused by these issues during your stay. Rest assured, we will address these matters with our team to ensure improvements are made. We appreciate your feedback and hope we will have the opportunity to welcome you back and make your next experience a pleasant one. Sincerely, Universal’s Cabana Bay Beach Resort Management

8/10 Good

Maryse

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024
Response from CBBR Management on 23 Apr,2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area around everything
Stayed 5 nights in Apr 2024
Response from CBBR Management on 23 Apr,2024
Thank you for your review and for choosing Cabana Bay. We're pleased to hear you enjoyed our convenient location! We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.