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"The hotel advertised wi-fi but they don’t provide it UNLESS you are willing to spend your time in the hotel lobby, which is where you can get it. And who wants to do that? "

"We arrived 00:15. Front desk was still staffed (apparently 24/7). Street parking was the main isdue with the hotel apprarently being near full and it being late."

"Perfect holiday. Very be"

" The location is beautiful and peaceful — exactly what we wanted — but the service is not at 4-star level. Staff are kind but clearly overstretched. We were charged €8/day for parking with no alternative, which should really be included. Breakfast starts only at 8AM with no early option, and no water or coffee machine in the rooms. The spa was advertised but was unavailable during our stay, with no prior notice. The pool bar opened only after 1PM. The biggest surprise was the coffee: machine coffee was poor, and my first cappuccino tasted of salty water (likely tap water). Though the waiter apologised and fixed it the next day, this is unacceptable in an Italian 4-star resort. Staff also had loud arguments near guests. Room cleaning was basic: towels were changed but sheets weren’t, and floors weren’t properly cleaned. The food menu is very limited and expensive. Worst of all, during checkout they tried to charge us more than double (including parking again and items we didn’t order). Only after I asked to check the bill was it corrected. Beautiful setting, but the service, transparency, and quality need major improvement"

"Amazing hotel, very good breakfast"

"Hotel was clean and well organized, hard mattresses though and no WiFi in rooms. Also no Cleaning supplies for the kitchen in the suites. "

"No one was at hotel to check us in. We contacted cheaptickets, spoke to 3 different people. Unable to check in . Had to stsy at differt hotel. Despite this situation, cheaptickets refused to help us find a new hotel. They told us we must wait 72 hours. We asked what about tonight? They said sorry, your on your own. Will not use cheaptickets again. You lost a 20 year customer"

"The hotel was a ghost town. Also ac was broken and the staff was incredibly rude about it "

"This was a quiet very authentic area. So beautifully decorated, clean and close to everything. Great breakfast in the morning."