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Rating 10 - Excellent. 112 out of 267 reviews" "
10 - Excellent
112
Rating 8 - Good. 120 out of 267 reviews" "
8 - Good
120
Rating 6 - Okay. 23 out of 267 reviews" "
6 - Okay
23
Rating 4 - Poor. 7 out of 267 reviews" "
4 - Poor
7
Rating 2 - Terrible. 5 out of 267 reviews" "
2 - Terrible
5
9.0/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
8.4/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Excellent
Michal, Prague
10 Nov,2023
Liked: Cleanliness, staff & service
Good business hotel in city center
Michal
Stayed 1 night in Nov 2023
Response from Imperial Hotel Ostrava on 13 Nov,2023
Dear Michal,thank you for spending the time to share with us your experience with the services of the Imperial Hotel Ostrava. I am really happy you enjoyed your stay and I look forward to welcome you back soon.With best regardsMichael SeifertCluster General Manager
6/10 Okay
jarek
27 Oct,2023
Liked: Staff & service
Disliked: Room comfort
jarek
Stayed 1 night in Oct 2023
Response from Imperial Hotel Ostrava on 6 Nov,2023
Vážený Jarku,děkuji za Váš čas, který jste věnoval ohodnocení pobytu v Hotelu Imperial. Věřím, že jste u nás strávil příjemné chvíle a těším se na Vaši příští návštěvu.S pozdravemMichael SeifertCluster General Manager
8/10 Good
WENTA
19 Sept,2023
WENTA
Stayed 1 night in Sep 2023
Response from Imperial Hotel Ostrava on 12 Oct,2023
Dear Wenta,thank you for spending the time to share with us your experience with the services of the Imperial Hotel Ostrava. I do believe you enjoyed your stay with us and I look forward to welcome you back soon.With best regardsMichael SeifertCluster General Manager
Response from Imperial Hotel Ostrava on 18 May,2023
Vážená Petro,děkuji za Váš čas, který jste věnovala ohodnocení pobytu v Hotelu Imperial. Velice mě těší, že bylo vše v pořádku a těším se na Vaši příští návštěvu.S pozdravemMichael SeifertCluster General Manager
Response from Imperial Hotel Ostrava on 18 May,2023
Vážený Jozefe,děkuji za Váš čas, který jste věnoval ohodnocení pobytu v Hotelu Imperial. Velice mě těší, že bylo vše v pořádku a těším se na Vaši příští návštěvu.S pozdravemMichael SeifertCluster General Manager
Response from Imperial Hotel Ostrava on 31 Oct,2022
Vážený Petře,děkuji, že jste si našel chvilku a podělil se s námi o Vaše zkušenosti z pobytu v Hotelu Imperial. Velice mě těší, že bylo vše v pořádku a že jste si návštěvu u nás užil. Věřím, že se nejednalo o poslední návštěvu a těším se na příště.S pozdravemMichael SeifertCluster General Manager
Response from Imperial Hotel Ostrava on 20 Oct,2022
Dear Milan,thank you for taking the time to share with us your experience with the services of the Imperial Hotel Ostrava. I am really sorry we did not fully meet your expectation. I believe that you still enjoyed your stay with us and I look forward to your future visit.With best regardsMichael SeifertCluster General Manager
Response from Imperial Hotel Ostrava on 27 Sept,2022
Dear Mr. Mahdis,thank you for choosing Imperial Hotel for your stay in Ostrava and thank you also for taking the time to share with us your feedback. I am really sorry we did not meet your expectation. Since we don't know any details, we don't know what went wrong. I would like to assure you that we will do our best to make your next visit perfect.With best regardsMichael SeifertCluster General Manager
Response from Imperial Hotel Ostrava on 14 Jun,2022
Dear Zdena,
thank you for spending the time to share with us your experience with the services of the Imperial Hotel Ostrava. It is always nice to read so positive review as yours. I am really happy you enjoyed your stay and I am looking forward to your next visit.
With best regards
Michael Seifert
Cluster General Manager
It was business trip. The staying is really good and the breakfast is also nice.
huichoun
Stayed 1 night in Jan 2022
Response from Imperial Hotel Ostrava on 9 Feb,2022
Dear Huichoun,
thank you for choosing Imperial Hotel Ostrava and thank you also for spending your time to share with us your comments. I am really happy you enjoyed your stay and I am looking forward to welcome you back soon.
With best regards
Michael Seifert
Cluster General Manager
Check in took ages due to Covid regulations and only one member of staff working on reception even though others were nearby doing nothing. The bed was comfortable but the room was basic and small given the price and how poor and cheap Ostrava is
Edward
Stayed 1 night in Aug 2021
Response from Imperial Hotel Ostrava on 16 Sept,2021
Dear Edward,
thank you for choosing Imperial Hotel for your stay in Ostrava and thank you also for the time you spent to share with us your feedback. I am really sorry we did not fully meet your expectation. Please accept my personal apology for delay during the check-in procedure. I am sure my colleagues did their best to make your stay as comfortable as possible. I am looking forward to welcome you back soon and I am sure everything will be perfect.
With best regards
Michael Seifert
Cluster General Manage
Response from Imperial Hotel Ostrava on 16 Sept,2021
Dear Kevin,
I am really happy you chose Imperial Hotel for you stay during your visit of Ostrava and thank you for the time you spent to share with us your feedback. It is nice to read that you enjoyed your stay with us and I am looking forward to your future visit.
With best regards
Michael Seifert
Cluster General manager
Awesome staff, quick check in, a very nice hotel in the center of the city.
tomas
Stayed 1 night in Aug 2021
Response from Imperial Hotel Ostrava on 2 Sept,2021
Dear Tomas,
thank you for choosing Imperial Hotel for your stay in Ostrava and thank you also for the time you spent to share with us your positive comments. I am really happy you had a nice time with us and I am looking forward to welcome you back soon.
With best regards
Michael Seifert
Cluster General Manager
I really enjoyed second stay at the Imperial in the centre of Ostrava. The staff were great and the room was large and clean, I really liked the kettle and fridge in the room. I will definitely stay here again. Breakfast was excellent, anti-virus measured were comprehensive.
The only criticism was that I couldn't get the air-con to work in room 421 but I didn't report is as I didn't really need it and I forgot to report it at checkout.
This hotel is located between the two theatres Jiřiho Myrona and Antonína Dvořáka which is really convenient. It is also has tram and excellent shopping centre within a very short walk.
David
Stayed 2 nights in Oct 2020
Response from Imperial Hotel Ostrava on 12 Oct,2020
Dear David,
thank you for spending the time to share with us your experience with the services of the Imperial Hotel. I highly appreciate your recommendation and I will share your nice feedback with all my team. I am really happy you enjoyed your stay with us and I am looking forward to your future visit.
With best regards
Michael Seifert
Cluster General manager
8/10 Good
Petr
Business traveller
21 Aug,2020
Liked: Cleanliness, room comfort
Good hotel but standard rooms are small.
Small rooms, good breakfast and located next a modern shopping center. Decent resturant options around the corner of the building. Was disappointed that the ladies in the resturant wouldnt allow me in 5 minutes early at 05:55 to quickly eat breakfast. Breakfast starts at 6. Was under time pressure to leave the hotel early asap. restaurant staff could be more accommodating for such situations as breakfast is paid for. Hotel receptionists were very helpful.
Petr
Stayed 1 night in Aug 2020
Response from Imperial Hotel Ostrava on 24 Aug,2020
Dear Petr,
thank you for taking the time to share with us your experience with the services of the Imperial Hotel. Please accept my personal apology for the approach of the restaurant staff. Of course there is possibility to have a breakfast a little bit earlier as soon as the buffet tables are ready. I do believe you enjoyed your stay with us and I am looking forward to your future visit.
With best regards
Michael Seifert
Cluster General Manager
I was very happy about the Reception Desk and specifically enchanted by the restaurant service who met my request for organising a small supper after the theatre performance, which ended late. It was important for us, because my daughter was the actress. The staff did their best and the waiters were more than helpful. Thank you very much indeed!
Barbara
Stayed 2 nights in Mar 2020
Response from Imperial Hotel Ostrava on 10 Mar,2020
Dear Barbara,
thank you for choosing Imperial Hotel during your trip to Ostrava and thank you also for your wonderful feedback. It is always nice to read so positive review as yours that I will for sure share with all Imperial team. I am really happy we fully met your expectation and I am looking forward to your next visit.
With best regards
Michael Seifert
Cluster General Manager
The hot and cold buffet breakfast was very good. The room was a reasonable size with a view of the pedestrianised precinct. We had a good meal in the restaurant. The English speaking staff were very helpful. I would definitely stay here again.
Verified traveller
Stayed 3 nights in Oct 2019
Response from Imperial Hotel Ostrava on 21 Nov,2019
Dear Guest,
thank you for the time you spent to share with us your detail review of the stay at Imperial Hotel. I am really happy we fully met your expectation and that our breakfast made your day. I am looking forward to your future visit.
With best regards
Michael Seifert
General manager
10/10 Excellent
Malek
Business traveller, Travelled with family, Travelled with group
Response from Imperial Hotel Ostrava on 21 Nov,2019
Dear Mr. Malek,
thank you for the time you spent to share with us your experience with the services of the Imperial Hotel. I am really happy you enjoyed your stay with us and I am looking forward to welcome you back soon.
With best regards
Michael Seifert
General manager
Petr at check in. Polite, professional and friendly. What a pleasent check in experience. (Liked the tie, good style)
Housekeeping staff very nice as well.
We enjoyed the hotel.
Verified traveller
Stayed 1 night in Sep 2019
Response from Imperial Hotel Ostrava on 11 Sept,2019
Dear Guest,
thank you for sharing with us your positive experience with the services of the Imperial Hotel. I will personally forward your words of appreciation to my colleague Petr. I am really happy you enjoyed your stay with us and looking forward to welcome you back soon.
With best regards
Michael Seifert
General manager
Nice place, great location but the Staff have no customer service. And she mentioned a few times about booking on Expedia. I guess they don’t like that. Would not stay again.
Verified traveller
Stayed 1 night in Apr 2019
Response from Imperial Hotel Ostrava on 22 May,2019
Dear Guest,
thank you for the time you spent to share with us your experience with the services of the Imperial Hotel. I am really sorry that we did not fully meet your expectation. I will share your comments with my colleagues and make necessary steps to avoid such shortcomings in the future. Please accept my personal apology for any imperfection and I will be waiting for another chance from you.
Yours sincerely
Michael Seifert
General manager
Couldn't turn the heating off in my room when I arrived, but this was quickly fixed and I was comfortable with the temperature for the rest of my stay.
I'd have preferred a firmer mattress.
Reception staff were great. Breakfast staff a bit grumpy.
Good location for bars and restaurants.
My first time in Ostrava - OMG it's a dump!!
If I ever have the misfortune to go back, I would stay at this hotel again.
Verified traveller
Stayed 6 nights in Mar 2019
Response from Imperial Hotel Ostrava on 9 Apr,2019
Dear Guest,
thank you for the time you spent to share with us your experience with the services of the Imperial Hotel. I am really happy you enjoyed your stay with us and I am looking forward to your future visit.
With best regards
Michael Seifert
General manager
A basic hotel and best in town. Sadly, the rooms only have single beds moved to make a double. Food is very mediocre and service very Czech. Town has nothing to do and not their fault. Industrial, Boring and no life. Only come to Ostrava if you
Have work
SC
Stayed 1 night in Mar 2019
Response from Imperial Hotel Ostrava on 11 Mar,2019
Dear Guest,
thank you for the time you spent to share with us your experience with the services of the Imperial Hotel. I am really sorry that Ostrava did not impress you although it is a city that has a lot to offer. I do believe you enjoyed the services of the hotel and I am looking forward to welcome you back soon.
With best regards
Michael Seifert
General manager
Central location , little more variety in menu and more parking outside
A/M
Stayed 3 nights in Jan 2019
Response from Imperial Hotel Ostrava on 19 Feb,2019
Dear Guest,
thank you for the time you spent to share with us your experience with the services of the Imperial Hotel Ostrava. I do believe you enjoyed your stay with us and I am looking forward to your next visit.
With best regards
Michael Seifert
General manager
Breakfast was very good. Wide variety and delicious.
Tatsuya
Stayed 1 night in Dec 2018
Response from Imperial Hotel Ostrava on 18 Dec,2018
Dear Tatsuya,
thank you for the time you spent to share with us your experience with the services of the Imperial Hotel. It is nice to read that you were satisfied with your stay and I am looking forward to welcome you back soon.
With best regards
Michael Seifert
General manager
A very nice hotel - friendly and efficient staff, very convenient central location, clean, comfortable, quiet room, comfortable bed, bath, good WiFi, nice breakfast - ticks all the boxes for me
Simon
Stayed 2 nights in Oct 2018
Response from Imperial Hotel Ostrava on 26 Oct,2018
Dear Simon,
thank you for the time you spent to share with us your positive feedback. I am really happy you enjoyed your stay at Imperial Hotel and I am looking forward to welcome you back soon.
With best regards
Michael Seifert
General manager
Response from Imperial Hotel Ostrava on 14 Aug,2018
Dear Tomas,
thank you for the time you spent to share with us your positive feedback. I am really happy you enjoyed your stay at Imperial Hotel and I am looking forward to welcome you back soon.
With best regards
Michael Seifert
General manager
Response from Imperial Hotel Ostrava on 14 Aug,2018
Dear Tomas,
thank you for the time you spent to share with us your positive feedback. I am really happy you enjoyed your stay at Imperial Hotel and I am looking forward to welcome you back soon.
With best regards
Michael Seifert
General manager
Fabulous stay at the Imperial Ostrava. Room was good size, with excellent shower and very comfortable bed. TV good. Air con useful for warm nights. Took advantage of the Relax Centre, especially the sauna and swimming pool. Breakfasts were very good, with lots of choice and variety. Loved the scrambled eggs and good to have plenty of fruit and different breads, especially the loaf for self-slicing.
Hotel is well located in the city centre, close to public transport and most of what Ostrava has to offer.
I thoroughly recommend a stay at the Imperial.
Ian
Stayed 4 nights in Jun 2018
Response from Imperial Hotel Ostrava on 21 Jun,2018
Dear Ian,
thank you for choosing Imperial Hotel for your stay in Ostrava and thank you also for the the time you spent to write your feedback. It is always nice to read so positive review as yours that I will for sure share with all Imperial team. I am looking forward to your next visit.
With best regards
Michael Seifert
General manager
Nice hotel, very friendly staff and good facilities.
Danny
Stayed 2 nights in May 2018
Response from Imperial Hotel Ostrava on 28 May,2018
Dear Danny,
thank you for the time you spent to share with us your experience with the services of the Imperial Hotel. I am really happy you enjoyed your stay and I am looking forward to your future visit.
With best regards
Michael Seifert
General manager
Very elegant modern hotel with old world service and charm.
Pamela
Stayed 2 nights in May 2018
Response from Imperial Hotel Ostrava on 15 May,2018
Dear Pamela,
thank you for the time you spent to share with us your experience with the services of the Imperial Hotel. I am really happy you enjoyed your stay and I am looking forward to welcome you back soon.
With best regards
Michael Seifert
General manager
Great Experience,
Arrived late after ling day. Front desk Experience was short and Excellent. Dinner in Hotel was Delicious.
I recommend to all.
wassim
Stayed 1 night in Apr 2018
Response from Imperial Hotel Ostrava on 30 Apr,2018
Dear Guest,
thank you for time you spent to share with us your experience with the services of the Imperial Hotel. I am really happy we fully met your expectations and I am looking forward to your future visit.
With best regards
Michael Seifert
General manager
Stayed here many times . RESTAURANT IS VÉRY GOOD and rooms are O K very convenient for transport and shops bars & Restaurants all within walking distance of Hotel.
Michael
Stayed 1 night in Jan 2018
Response from Imperial Hotel on 25 Jan,2018
Dear Michael,
thank you for the time you spent to share with us your experience with the services of the Imperial Hotel. I really appreciate your trust. I believe we will keep our standards so we can welcome you in the future again.
With best regards
Michael Seifert
General manager
Good location in the centre of town, rich breakfast, very good for business stay
Verified traveller
Stayed 1 night in Oct 2017
Response from Imperial Hotel Ostrava on 12 Oct,2017
Dear Guest,
thank you for choosing Imperial Hotel for your stay in Ostrava and thank you also for the time you spent to share with us your experience with its services. I am really happy you enjoyed your stay and I am looking forward to your future visit.
With best regards
Michael Seifert
General manager