Find Otley Spa Hotels from S$118

"Very happy with all of the staff at this hotel the service was excellent especially mae on reception"

"The Crown Hotel in Harrogate is very tired. Worn carpets. Worn and scratched furniture. Creaking floors with every step (literally). Duct tape on the carpets in the Bronte room. Stains on carpets in my room. The furniture in the "executive" suite was worn and scratch ed - honestly in need of replacement. The staff are great! Friendly, welcoming and doing the best they can in a hotel that needs updating. Almost every stair carpet is worn away at the nose of the tread. The paint on the wall in our room was bubbled and peeling in places. This hotel needs a several million GBP renovation. "

"Great staff Sandra got us an upgrade to a garden view room. We had a small issue with curtains but Jess at reception also was amazing and sorted the issue."

"Lovely hotel - modern and clean with helpful staff."

"Hotel was lovely very grand inside The only problem was the room Was so hot we wasn’t able to turn the heating down so we had to have a fan on all night "

"Grand Hotel , well maintained, and clean , great location "

"Great central location poor parking hotel needs up dating staff really helpful "

"Lovely, helpful staff. "

"Watch out for hidden charges at check-in. £50 taken from my bank immediately on top of the room charge. If I wanted to purchase anything extra, I would have paid at the time of purchasing. Now having to wait for a refund. This was not transparent enough in the T&Cs even within the confirmation email. Lifts old and creaky despite £3m upgrade, shower tiles grubby, mini bar only stocked water and wasn’t clear if this was complimentary, broken usb port by the bedside and heating system didn’t work as only blowing out cold air (no extra blankets in the room). Not enough towels for two women to dry their hair and body without using the hand towel too. £5 service charge for room service unless you were sensible and read all the in-room gubbins and saw the discount code - just don’t charge it in the first place! Prices were also out of date on the room service menu in the room. Didn’t think much of the cheese and biscuits either as two of the cheeses lacked flavour and we got a few apple slices rather than the whole apple sliced for £13! I know this is a 4* hotel but it’s the little things that matter and these could be improved. Breakfast served until 10am but by 9:30, the hot buffet was lacking and had to be refilled multiple times: eggs congealed and some items luke warm. "