Hotels near Ottawa County Visitor's Bureau

"Our room door would not lock and although maintenance had repaired it once, it broke again. We requested a new room and the front desk girl ( I would not call her a young lady) was very rude. When I insisted on a new room for security reasons she offered no apologies for the broken door or the inconvenience of moving rooms. Her attitude left me feeling like I was bothering her, she rolled her eyes at me more than once. There were 3 children swimming in the pool unattended both Saturday night and Sunday morning. They were unsupervised walking dripping wet through the breakfast area making the floor slippery. They also used the workout equipment soaking wet (getting out of the pool and immediately getting on the workout machines) which we felt was a safety hazard. The front desk again did nothing. We will not be staying here again. "

"We have stayed were multiple times throughout the years any usually it's good enough. I laidback on-the bed and it felt wet so i got up just to see that my clothes were ruined by bleach. My wife went to the office and they changed out our bedding. They refused to own their mistake and won’t do anything to make it right. They won’t replace the clothes or at the least just reimburse the cost of the room for a night. The front desk won’t speak with me and management won’t help. Please avoid the issues that we encountered and stay somewhere else. I wasn’t asking for anything extra just for what they ruined. "

"I was there just for the night. Pool was cold unfortunately. Everything else was great."

"Great location. The room was clean and breakfast was great!"

"Room was nice and clean, staff was very sweet."

"Brand new hotel, staff is great and there are bald eagles flying around everywhere! Lots of other water birds as well. Nice outdoor space, but it was too cold. "

"Was great"

"Filthy room and common area. Inaccurate room descriptions on website. (Paid for a lake view, but the none of the windows faced the lake)"

"The staff are wounderful "