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Room was good, clean and nice, as was hotel. Breakfast a bit meagre. Reception was severely understaffed, lots of waiting. Our door stopped working, it took 3/4 of an hour to get the only staff-person up to open it for us with a key.
The isolation between the rooms are terrible. I couldn't sleep for consecutive two days until my the other tenant turned the tv off after 3 am. The doors between the suites should not be there, or they should be sounds proofing.
Khaled
Stayed 3 nights in May 2024
Response from Nykol Ch., Auditor on 10 May,2024
Dear guest,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thank-you for staying with us ! We appreciate it and hope to see you in the near future.
Bad scent as soon as you enter the room. The furniture is so old. Needs a major Reno. The door is hard to lock with a traditional key. Overall icky feeling. It’s a dump.
Grace
Stayed 1 night in Apr 2024
Response from Nykol Ch., AUditor on 3 May,2024
Thank-you for your comments.... I do not know what to say??? Your feedback is important to us, and we thank you for staying with us!
Pleasantly surprised, property surpassed my expectations.
Thanks
Courtney
Stayed 2 nights in Apr 2024
Response from Nykol Ch., Auditor on 3 May,2024
Thank you for staying with us! We appreciate your beautiful comments in regards of the property. We hope to see you in the near future when in Gatineau Quebec!Kind regards,
The rooms are huge, quite well appointed. The thai restaurant round the corner was outstanding.
Allan
Stayed 1 night in Apr 2024
Response from Nykol Ch., Auditor on 13 Apr,2024
Thank you for staying with us!
10/10 Excellent
Rolly
8 Apr,2024
Rolly
Stayed 2 nights in Apr 2024
Response from Nykol Ch.,Auditor on 3 May,2024
Thank you for staying with us!
6/10 Okay
Joanne
Travelled with partner
31 Mar,2024
Liked: Amenities
The nearby Bar was very loud at night. One night until 3:00am
Joanne
Stayed 5 nights in Mar 2024
Response from Nykol Ch., Auditor on 4 Apr,2024
We apreciate your feedback. thanks,
2/10 Terrible
Yuan Ji
Travelled with family
17 Mar,2024
Disliked: Property conditions & facilities
There’s no hot water in the shower ! The reception is rube and refuses to communicate!
Yuan Ji
Stayed 1 night in Mar 2024
Response from Nykol Ch. Auditor on 18 Mar,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests We hope for an opportunity to properly host you in the future. Sincerely,
Everything is good. AC is not good. I feel a little bite cold.
tuo
Stayed 1 night in Feb 2024
Response from Nykol on 20 Feb,2024
Thank you for staying with us!
6/10 Okay
Yuri
18 Feb,2024
Yuri
Stayed 3 nights in Feb 2024
Response from Nykol on 20 Feb,2024
Thank you for staying with us!
8/10 Good
Jean
16 Feb,2024
Jean
Stayed 2 nights in Feb 2024
Response from Nykol on 20 Feb,2024
Thank you for staying with us!
10/10 Excellent
Andy
9 Feb,2024
Andy
Stayed 2 nights in Feb 2024
Response from Nykol on 21 Mar,2024
Thank-you for staying with us!
8/10 Good
Raphael
Travelled with group
9 Feb,2024
Disliked: Cleanliness
Ok coat benefit.
For the price it was ok. The bathroom was not super clean as well the room. The bed was too soft but the major problem is that the hotel is beside a bar/club. There was a lot of music until late in the night.
Raphael
Stayed 1 night in Feb 2024
Response from Nykol Ch., Auditor on 12 Feb,2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,
8/10 Good
Hamid
9 Feb,2024
Hamid
Stayed 1 night in Feb 2024
Response from nykol on 21 Mar,2024
Merci de passer votre séjour chez nous! Thank-you for staying with us!
Very good studio suits ,all inclusive with kitchen appliances. Unfortunately the mattress was too soft,not convenient for the body. They need to change the pillows and mattress in the hotel.
they don't have 24/7 reception as is mentioned in the ad. The reception is located in another place (it's not fun when is cold and tired, that you need to go somewhere), and there are no instructions. I found that out when I arrived. Rather than that the place is comfy and clean.
Karen
Stayed 1 night in Dec 2023
Response from Nykol Ch., Auditor on 12 Jan,2024
Thank you for staying with us!
10/10 Excellent
Aurélien
Travelled with family
2 Jan,2024
Liked: Cleanliness, room comfort
Le studio était bien grand, propre et correctement équipé.
Personnel d'accueil super sympathique
Aurélien
Stayed 1 night in Dec 2023
Response from Nykol Ch., Vérificatrice on 12 Jan,2024
Merci d'avoir choisi Les Studios et Suites Duvernay!
Hotel was clean and comfortable. A few issues: the blinds in our room didn’t fully close and so all the morning light would come in, wifi is very slow, no smart tv and the whole check in reception situation is not convenient. There is no reception at this location, you need to go to another hotel down the street to collect your key and return it there after the stay. But overall a decent place
Malika
Response from Nykol Ch., AUditor on 22 Dec,2023
Thank you for your review! We are very please for having you as our guest, thank-you for choosing to stay with us. W e hope to see you in the near future!Kind regards,
6/10 Okay
Verified traveller
Business traveller, Travelled with group
21 Dec,2023
Liked: Cleanliness, room comfort
Decent room, poor hospitality.
The room was clean and comfortable. The receptionist was rude and unhelpful. The back door from the parking was difficult to open using the key so we went to ask about it and he rudely said that no other guests had problems getting in and that we should keep trying. We ended up using the main door instead.
Verified traveller
Stayed 2 nights in Dec 2023
Response from Nykol Ch., Auditor on 22 Dec,2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,