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Reviews of Novotel Ottawa City Centre

4 out of 5
Novotel Ottawa City Centre
33 Nicholas St, Ottawa, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 796 out of 1509 reviews" "
Rating 8 - Good. 433 out of 1509 reviews" "
Rating 6 - Okay. 151 out of 1509 reviews" "
Rating 4 - Poor. 79 out of 1509 reviews" "
Rating 2 - Terrible. 50 out of 1509 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an excellent hotel overall, and not overpriced!
Stayed 2 nights in Apr 2024

6/10 Okay

Jacob

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Parking was closed so I spent $60 on parking in 24 hours. Super average hotel with a slightly cramped feel. Cut some corners to save cost and you can feel it.
Stayed 1 night in Apr 2024

10/10 Excellent

Martha, Lansdowne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met my needs
Stayed 1 night in Apr 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Apr 2024

10/10 Excellent

Xiaonan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Apr 2024

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Markus, Hidalgo

Disliked: Cleanliness, staff & service, property conditions & facilities
No parking at the hotel and you need to park across in the shopping mall. I would be afraid at night crossing to the hotel. Staff in the evening was really strange. The female receptionist looked at me as i came from Mars but didn’t help me.
Stayed 1 night in Apr 2024

8/10 Good

Lena Mary

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Imad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Chimene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff very helpful and professional.
Stayed 3 nights in Apr 2024

10/10 Excellent

Nolan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located close to downtown amenities. Clean room and friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean,safe with alot of options for dinning aparkingand shopping.
Stayed 1 night in Apr 2024

10/10 Excellent

JAKE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a night on the town.
Stayed 1 night in Apr 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. The room was quiet, and an easy walk to the market!
Stayed 1 night in Apr 2024

8/10 Good

Haneshwaree

Liked: Cleanliness
Stayed 1 night in Apr 2024

4/10 Poor

Hanan

Disliked: Cleanliness, staff & service, property conditions & facilities
TV’s have no screen mirroring capabilities and sofa and chair had stains.
Stayed 3 nights in Apr 2024

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Alexei

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing as usual. Parking was under renovation but parked across the street at Rideau Centre.
Stayed 1 night in Apr 2024
Response from Front Office Team on 20 Apr,2024
Dear Alexei, Thanks for sharing your feedback with us. We are so happy to hear that we could meet your expectations and you enjoyed your stay. looking forward to welcoming you back on your next visit to Ottawa. Bests, Front Desk Team

10/10 Excellent

Hayden

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Novotel in downtown Ottawa. The location was convenient close to restaurants and shopping. The parking situation was a little tricky. The garage below the hotel was under renovation, making it inaccessible. We had to park I under the Rideau centre and there wasn’t direct access to the hotel. You needed to walk through the mall or run up and down the ramp. The Albion Rooms in the hotel was nice offering small aperitifs and drinks.
Stayed 1 night in Apr 2024
Response from Sona Abbasi on 20 Apr,2024
Dear Hayden, I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.Bests, Sona AbbasiFront Office Manager

10/10 Excellent

Melissa, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Flora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. The room was very quiet, which for us is a must. Breakfast was the best I’ve had in a long, long time in a hotel.
Stayed 1 night in Apr 2024
Response from Sona Abbasi on 20 Apr,2024
Dear Flora, We very much appreciate you taking the time for leaving a positive review for our hotel. I am glad to hear that your stay met your expectations. As our guests are truly precious and important to us, we try to do our best to make their stay with us more pleasant. Once again, we thank you for the review and we would look forward to welcoming you to our hotel. Bests, Sona AbbasiFront Office Manager

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel lobby and hotel room is spacious and new.
Stayed 2 nights in Apr 2024
Response from Front Office Team on 20 Apr,2024
Dear Joshua, We look forward to welcoming you back next time your travel plans include The Novotel Ottawa!

6/10 Okay

Kang

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Alvaro

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was excellent
Stayed 1 night in Apr 2024
Response from Sona Abbasi on 20 Apr,2024
Dear Alvaro, Thank you so much for your positive comments about our hotel. I am happy to hear that our staff made your stay pleasant. I would look forward to having you as our guest! Bests, Sona AbbasiFront Office Manager

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Stan

Disliked: Cleanliness, property conditions & facilities
the area was surrounded by street people who suffer from mental illness. our thoughts and prayers go out to these individuals, one individual overdosed and was completely unconsciousness. Not a pleasant experience to check in, followed by the hotel being dirty, stained carpets in elevators, hallways, my adult children felt unsafe. we checked out early, only to have the hotel to charge for the full stay.. it was very disappointing experience only blocks away from Parliament Hill Canada's capital.,
Stayed 3 nights in Apr 2024

6/10 Okay

Murielle

Liked: Cleanliness
Stayed 2 nights in Apr 2024

4/10 Poor

Renee

Disliked: Cleanliness, staff & service, property conditions & facilities
Parking lot closed
Stayed 2 nights in Apr 2024

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to ottawa university
Stayed 2 nights in Apr 2024

10/10 Excellent

Mo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good，will recommend to friend
Stayed 2 nights in Apr 2024
Response from Front Office Team on 15 Apr,2024
Dear Mo, We appreciate your taking time and leave a comment and we are happy that you enjoyed your stay with us :)Looking forward to welcoming you back on your next visit. Bests, Front Desk Team

10/10 Excellent

Kathleen

Travelled with family and small children
Amazing
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very clean.
Stayed 2 nights in Apr 2024

6/10 Okay

Indira

Liked: Staff & service
Room smelled cigarette
Stayed 2 nights in Apr 2024

10/10 Excellent

Syed

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Lois

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Very welcoming and would definitely come back. Rooms are great and like the convenience of a nice sitting area to have drinks and great food.
Stayed 1 night in Apr 2024

8/10 Good

Sandra

Liked: Cleanliness, staff & service
Effecient and accomdating services
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Siavash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only critique i would have is about the lay out of my bathroom, it wasn't as practicle as I would expect. But its not that big of a deal. I would not hesitate to go back to this hotel. Staff & cleanliness is great, quiet, convenient, restaurant was good, etc.
Stayed 1 night in Apr 2024
Response from Sona Abbasi on 12 Apr,2024
Dear Richard, I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.Bests, Sona AbbasiFront Office Manager

8/10 Good

Tamuno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is great and I will return again. The breakfast was great and the hotel was clean.
Stayed 2 nights in Apr 2024
Response from Front Office Team on 12 Apr,2024
Dear Tamuno, Thank you for taking the time to review Novotel Ottawa City Centre. We are glad you were able to enjoy all our hotel has to offer.Bests, Front Desk Team

10/10 Excellent

Sharifa

Liked: Amenities
Everything is going well so far.
Stayed 1 night in Apr 2024
Response from Front Office Team on 10 Apr,2024
Dear Sharifa, We are really glad to hear that you enjoyed your stay with us and we hope to see you again on your next visit to Ottawa. Bests, Front Desk Team

10/10 Excellent

Martine

Stayed 1 night in Apr 2024

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good APART from Parking which is VERY expensive
Stayed 2 nights in Apr 2024
Response from Front Office Team on 10 Apr,2024
Dear Ronald, Thank you so much for sharing your comment with us. We do not own a parking, there is a public parking that belongs to Indigo and is below us and we had a deal with them, however, they are closed for their repairs temporarily and meanwhile, guests can park at CF center parking and pay them directly. since we do not own any parking, we do not have control over their fees and operations. We hope you enjoyed the rest of your stay as you mentioned and see you again at your next visit to Ottawa.Bests, Front Desk Team

10/10 Excellent

Marsalis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Francisco

Stayed 2 nights in Apr 2024

10/10 Excellent

patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance of literally everything and very nice rooms
Stayed 1 night in Apr 2024
Response from Front Office Team on 9 Apr,2024
Dear Patrick, I appreciate your positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.bests, Front Desk Team