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Reviews of Aurea Fátima Hotel Congress & Spa

4 out of 5
Aurea Fátima Hotel Congress & Spa
Av. D. José Alves Correia da Silva 2495, Ourem, Santarem

Reviews

9.8

Exceptional

Rating 10 - Excellent. 178 out of 201 reviews" "
Rating 8 - Good. 20 out of 201 reviews" "
Rating 6 - Okay. 3 out of 201 reviews" "
Rating 4 - Poor. 0 out of 201 reviews" "
Rating 2 - Terrible. 0 out of 201 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

roland

Liked: Staff & service, amenities, property conditions & facilities
Anyone staying in Fátima should stay here. The location is wonderful. The room was clean, spacious, and very comfortable. The gift store in the lobby has excellent selection of Fátima merchandise. Everyone there was so nice.
Stayed 1 night in Sep 2023

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Enzo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff and accommodations
Stayed 1 night in Jun 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property. Clean and comfortable rooms with a very courteous staff. The front desk crew is very helpful and provided detail information on the Sanctuary and it’s vicinity
Stayed 1 night in Jun 2023

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
This is a €70 room and worth that. However, I booked in advance, not knowing it was a busy weekend and paid €120 and €160 a night! Way overpriced! At those prices, I expected much more. The breakfast is great.
Stayed 2 nights in May 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa and next to the bus station
Very glad we stayed here. We were taking a bus out early the next morning. So I booked this hotel for our last night in Fatima. I'm really glad I did. The staff was excellent and we really enjoyed our private hour in the Spa.
Stayed 1 night in May 2023

10/10 Excellent

Araceli

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It was mostly good and clean but room had a weird musty smell like wet cloth that didn’t air or something specially the bathroom
Stayed 3 nights in Mar 2023
Response from Front Office Agent on 4 May,2023
Thank You for sharing your experience. Hope to welcome you again soon.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing and super helpful!! The room was beautiful and the breakfast buffet was outstanding!! And, it was extremely clean!! Love this place.
Stayed 1 night in Jan 2023
Response from Front Office Agent on 8 Feb,2023
Thank You for sharing your experience. Hope to welcome you again soon.

8/10 Good

Khris

Travelled with family
Liked: Cleanliness, staff & service, amenities
Front desk staff are friendly and great with communication. The hotel private parking was free and located underground. It was very easy to drive to as well as. The breakfast was good. What I loved about most: the hotel offers a free Fatima tour with a guide. (Other hotels we stayed did not).
Stayed 1 night in Nov 2022
Response from Front Office Agent on 8 Feb,2023
Thank You for sharing your experience. Hope to welcome you again soon.

10/10 Excellent

Pierre

Stayed 1 night in Nov 2022

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

10/10 Excellent

Thomas

Stayed 1 night in Oct 2022

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Marvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a rest!
This was such a comfortable room to take a break after walking to Fatima from Lisbon. It's close to everything, lots of restaurant options, the room is clean and very comfortable, great bed, small balcony, nice bathroom. Loved it!
Stayed 1 night in Aug 2022
Response from Front Office Agent on 8 Feb,2023
Thank You for sharing your experience. Hope to welcome you again soon.

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place and service.
Stayed 2 nights in Sep 2022
Response from Front Office Agent on 8 Feb,2023
Thank You for sharing your experience. Hope to welcome you again soon.

10/10 Excellent

Don L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent property. Great staff Good food Clean I will be staying in the same hotel when I visit Fatima
Stayed 6 nights in Aug 2022

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised by how modern and beautiful it was.
Stayed 1 night in Aug 2022
Response from Front Office Agent on 8 Feb,2023
Thank You for sharing your experience. Hope to welcome you again soon.

10/10 Excellent

Walid

Stayed 7 nights in Jul 2022

10/10 Excellent

Ana

Stayed 1 night in Jul 2022

10/10 Excellent

Wilbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very spacious.
Stayed 1 night in Jun 2022
Response from Front Office Agent on 27 Jul,2022
Thank You for sharing your experience. Hope to welcome you again soon.

10/10 Excellent

Celso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

jital

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place almost next door to the central bus station. Very close to the sanctuary. Lovely little spa and restaurant inside and great staff. The only thing I can think about as an improvement point is for water fountains to be added in the spa and reception.
Stayed 4 nights in Jun 2022
Response from Front Office Agent on 27 Jul,2022
Thank You for sharing your experience. Hope to welcome you again soon.

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely and not far from everything. Not impressed by the food and you have to book the spa so it's luck of the draw. But a lovely clean hotel with great helpful staff and no parking issues. Would be happy to go back all things considered
Stayed 2 nights in Apr 2022
Response from Front Office Agent on 17 May,2022
Dear Mr Paul, Thank You for sharing your experience. Hope to welcome you again soon.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great staff
great staff very helpful- Rooms a little dated but great time
Stayed 1 night in Nov 2021
Response from Front Office Agent on 13 Dec,2021
Dear Mr Robert, Thank You for sharing your experience. Hope to welcome you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to Fatima sanctuary, restaurants, Burger King, grocery across the street. Extremely clean and comfortable. Staff very accommodating. Very comfortable bed. Brand of bath products was fantastic!
Stayed 2 nights in Apr 2021
Response from Aurea Fátima Hotel Congress & Spa on 19 Apr,2021
Dear Customer, Thank You for sharing your experience. Hope to welcome you again soon.

10/10 Excellent

KSA, Spain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean rooms and friendly staff. Good location and close to the the Sanctuary of Fátima.
Stayed 1 night in Nov 2019
Response from Front Office Agent on 18 Feb,2020
Thank You for sharing your experience. Hope to welcome you again soon

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Room is clean and staffs are friendly too. The location is just beside the Bus station.
Stayed 2 nights in Feb 2020
Response from Front Office Agent on 14 Feb,2020
Thank You for sharing your experience. Hope to welcome you again soon.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
The hotel is brand new and the rooms are very cozy. The staff is amazing! Were very polite and always available to help.
Stayed 1 night in Jan 2020
Response from Front Office Agent on 4 Feb,2020
Thank You for sharing your experience. Hope to welcome you again soon.

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019
Response from Front Office Agent on 6 Jan,2020
Estimado hóspede. Obrigada pela sua avaliação. Esperamos voltar a recebê-lo em breve!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, professional staff, the room very clean with the right size. Breakfast buffet plenty of options and excellent service (Antonio was professional and extremely helpfully)
Stayed 2 nights in Nov 2019
Response from Front Office Agent on 28 Nov,2019
Thank You for sharing your experience. Hope to welcome you again soon.

10/10 Excellent

Sabina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Front Office Agent on 28 Nov,2019
Thank You for sharing your experience. Hope to welcome you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent A+ Hotel
Excellent hotel. Great customer service by Anna and António at breakfast place; check in employees were welcoming -Pedro. Room was very classy👍!
Stayed 1 night in Oct 2019
Response from Front Office Agent on 19 Oct,2019
Thank you for sharing your experience. Hope to welcome you again.

10/10 Excellent

BRIAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Front Office Agent on 19 Oct,2019
Thank you for sharing your experience. Hope to welcome you again.

10/10 Excellent

TonyAloysius., Mississauga .

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It's an excellent location. Steps away from the bus terminal. Its beside the police station ,very safe and a convenient store and grocery store just across the street. Vary quite and nice place
Stayed 6 nights in Oct 2019
Response from Front Office Agent on 19 Oct,2019
Thank you for sharing your experience. Hope to welcome you again.

10/10 Excellent

Kimberly, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel was great! location was about a 7-10 min walk to the sanctuary which is not too bad. The room was very nice with a little balcony. the staff throughout the hotel were super nice. The check in and check out process was a breeze. I arrived to Fatima by bus and this hotel was right next to the bus stop which was the best thing especially for me who had two luggage and by my self. Even though its next to the best stop, its super quiet at night. The hotel gives discounts for their restaurants and spa. Both nights I had dinner at the restaurant in the hotel and it was super good. Breakfast was also great! One of my favorite hotels during my 6 week trip to Italy and Portugal. Planning to come back with a group
Stayed 2 nights in Oct 2019
Response from Front Office Agent on 19 Oct,2019
Thank you for sharing your experience. Hope to see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, friendly staff and helpful. Highly recommended.
Stayed 2 nights in Sep 2019
Response from Front Office on 30 Sept,2019
Thank you for sharing your experience. Hope to see you soon.

10/10 Excellent

Genevieve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and thoughtful staff. Make good recommendations as to excursions to Santarem and Nazaré
Stayed 2 nights in Sep 2019
Response from Front Oficce on 30 Sept,2019
Thank you for sharing your experience. Hope to see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Front Office on 30 Sept,2019
Obrigado pela sua avaliação, ela muito importante para nós. Esperamos voltar a recebê-los.

10/10 Excellent

Cathy, Oakville, Ontario Canada

Travelled with partner
Liked: Cleanliness, staff & service
Walking distance to shrine at Fatima. Shops and restaurants close by.
Stayed 1 night in Sep 2019
Response from Front Office on 30 Sept,2019
Thank you for sharing your experience. Hope to welcome you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Front Office on 30 Sept,2019
Thank you for sharing your experience. Hope to welcome you again.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location ; friendly staff very helpful ; clean
Stayed 2 nights in Aug 2019
Response from Front Office Agent on 15 Aug,2019
Dear guest. Thank you for your review. We are delighted to know that you enjoyed your experience with us. We hope to see you again in your next visit to Fátima!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great freindly staff. We had a three bed room. It was very spacious and clean.
Stayed 2 nights in Jul 2019
Response from Front Office Agent on 29 Jul,2019
Dear guest. Thank you for your review. We are delighted to know that you enjoyed your experience with us. We hope to see you again in your next visit to Fátima!

10/10 Excellent

yossi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Front Office Agent on 19 Jul,2019
Thank you very much for your review. Client´s feedback is very important for us. Hope to receive you again in future. Best Regard

10/10 Excellent

samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Front Office Agent on 9 Jul,2019
Thanks for staying with us. We appreciate your feedback! Hope to see you soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay, great location to visit the Sanctuary of Fatima. It is within walking distance.
Stayed 1 night in Jun 2019
Response from Aurea Fatima Hotel Congress & Spa on 1 Jul,2019
Thanks for staying with us. We appreciate your feedback! Hope to see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel - only a few metres away from the bus station. Just five minutes from the shrine and other pilgrimage / tourist sites. The hotel contains a small spa containing a sauna, steam room and jacuzzi, which can be used for €12.50 per hour. A great way to spend the odd evening hour!
Stayed 2 nights in May 2019
Response from Front Office Agent on 23 Jun,2019
Dear guest. Thank you for highlight our great location and Spa services. We work hard to exceed the expectations of our guests and to make them feel at home. It is always a great reward to know we achieved that. It was a pleasure to have you as our guest and we hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went extra mile to accommodate allergy restrictions at buffet dinner and breakfast.
Stayed 1 night in May 2019
Response from Aurea Fátima Hotel Congress & Spa on 31 May,2019
Dear valued guest, Thank you for your review. We work hard to meet the needs of our guests. It is always a great reward to know we achieved that. It was a pleasure to have you as our guest!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
an awesome place, very friendly front desk staff, and waiter (Antonio) made us feel at home, he's an asset to your organization.
Stayed 3 nights in May 2019
Response from Aurea Fátima Hotel Congress & Spa on 31 May,2019
Dear valued guest, Thank you for taking the time to write such a lovely comment about your stay with us. We work hard to exceed the expectations of our guests and to make them feel at home. It is always a great reward to know we achieved that. It was a pleasure to have you as our guest and we hope to see you again soon!

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Aurea Fátima Hotel Congress & Spa on 31 May,2019
Dear valued guest, Thank you for your great review. We are delighted to know that you enjoyed your experience with us. We hope to see you again in your next visit to Fátima!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
I am very happy with the Services. The room is beautiful, close to everything.
Stayed 1 night in Apr 2019
Response from Aurea Fátima Hotel Congress & Spa on 31 May,2019
Dear valued guest, Thank you for your great review. We are delighted to know that you enjoyed your experience with us. We hope to see you again in your next visit to Fátima!