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Reviews of Museum Hotel Oxford

4 out of 5
Museum Hotel Oxford
107a St. Aldates, Oxford, England

Reviews

7.6

Good

Rating 10 - Excellent. 35 out of 99 reviews" "
Rating 8 - Good. 32 out of 99 reviews" "
Rating 6 - Okay. 11 out of 99 reviews" "
Rating 4 - Poor. 12 out of 99 reviews" "
Rating 2 - Terrible. 9 out of 99 reviews" "

8.8/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Bhavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, clean, no fuss hotel room.
Great solo stay - was pretty much self service - you get texted your building, room access code, and also the wifi details - theres no reception or staff visible as such (at least, in the front part of the building where I was staying), but it's clean and comfortable enough. There were stairs and a spiral staircase to access my particular hotel room, so check if you have accessibility requirements.
Stayed 2 nights in Dec 2023

2/10 Terrible

Alexander

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smells like sewage
The whole hotel including the bedrooms smells like sewage. They clearly have a plumbing problem as I could hear the pipes bubbling and emitting a stench throughout the night. Impossible to sleep in. Avoid!
Stayed 1 night in Nov 2023

8/10 Good

MATTHEW, Godalming

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Once we had our access code evrything ticked the box! Would likely use again next time we visit Oxford
Stayed 1 night in Oct 2023

2/10 Terrible

Joseph

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

John

Stayed 2 nights in Sep 2023

10/10 Excellent

STEVEN

Liked: Cleanliness, staff & service
Convenient location.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jakob

Travelled with partner
Our stay at Museum Hotel Oxford was amazing thanks to its staff and location. Khadija was of great help, she assisted us promptly when we had questions about the hotel and she was able to recommend locations nearby to explore and have food. The location was in short walking distance to many main attractions.
Stayed 1 night in Jun 2023

8/10 Good

Harald

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A Great Stay
The Museum Hotel was a wonderful discovery. Great linens, great complimentary amenities and food in the lounge, nice to have a full-size kitchen.
Stayed 1 night in May 2023

10/10 Excellent

Peter

Stayed 4 nights in Apr 2023

2/10 Terrible

ADRIANE

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Scam! They advertise this as a hotel but it's a Airbnb at best. The entrance for our bedroom was shared with a 24h betting shop full of dodgy people. The stairs to access the room are so narrow that if you have any suitcase it will be a real struggle to squeeze in. The room is tiny, no shelves or even a stool to put your clothes, only 2 clothes hangers (one broken), the window is facing a pub's roof with their exhaust fan facing the window (noisy and smelly all the time). The toiletries are NOT the ones advertised in their photos (they're cheap and nasty), not to mention we arrived to find a used hand soap, multiple half used toilet rolls in a drawer and an empty toilet roll on the floor in the bathroom. During our days in there, we had no service whatsoever. No one came to do the bed, refill toiletries, nothing. On our last day, despite the "do not disturb" sign we decide to use, they knocked on our door until we opened it. The breakfast they charge £10 for is a bunch of nasty food inside plastic bags. Nothing is fresh or even a bit nice. At the price they charge for the room, this place should be ashamed of themselves. I feel totally scammed, especially because I know they won't care about bad reviews.

6/10 Okay

CHRIS

Stayed 1 night in Feb 2023

6/10 Okay

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location but let down by a few points
We were in Oxford for a night out at The Ivy, so the location was fantastic. We had to use a car park which was a few minutes away but we knew that in advance. Just factor in an extra £35. The hotel has no lobby or reception and we didn’t see any staff at all. Instead you let yourself in via a keypad on the door which is down a side access road. This leads up to a series of rooms which also have keypad entry. The room itself is fine. The wooden beams give it some character but the headboard and furniture didn’t really match and looked quite tacky. The bathroom was nice and it felt clean. What let it down was the carpet on one side of the bed felt damp. Also the room got hot during the night and the air conditioning unit didn’t work, even though it had power. I was looking forward to a good nights sleep being away from the kids but unfortunately this didn’t happen. There is a breakfast room which was well stocked.
Stayed 1 night in Nov 2022

6/10 Okay

Joseph

Stayed 1 night in Oct 2022

6/10 Okay

Miriam

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Christian

Stayed 2 nights in Sep 2022

8/10 Good

David

Liked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2022

2/10 Terrible

Nick

Disliked: Staff & service
Dreadful
Stayed 1 night in Sep 2022

6/10 Okay

MATTHEW

Business traveller
Uh . . . Unique
Unique. The hotel was not well marked, but there was a small brass plaque at a bookstore informing me that the entrance was down a nearby alley. Then the door in the alley was not well marked but the emailed passcode allowed me entry to a dark poorly lit dingy entrance. To your immediate left is a closet filled with cleaning supplies and directly in front of you are a flight of creaky stairs with worn carpeting. Mounting the stairs I found my room and entered a separate passcode to enter. No lobby, no reception, no other human. Just a door in an alley and passcodes. The room was nicely appointed and every bit a converted old building. The bathroom was nice but there was no hot water. And of course in the morning the coffee machine was broken. I departed at my checkout time, 11 AM without seeing any hotel representative or another guest. But the bed was comfortable, the room was quiet and the blackout blinds allowed me to sleep soundly.
Stayed 1 night in Sep 2022

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Great stay. Perfect location to get to the local attractions. Beautifully decorated in keeping with the history of the building.
Stayed 2 nights in Aug 2022

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect spot of a nights stay! With wonderful AC for the summer.
Stayed 1 night in Aug 2022

4/10 Poor

Helen

Disliked: Property conditions & facilities, room comfort
Very noisy
The hotel is situated in an ally. It's very noisy. Had little to no sleep whatsoever. Air conditioning unit leaking water and room smelt very damp.
Stayed 1 night in Jul 2022
Response from Allylee on 27 Jul,2022
Hi Helen, Thank you for taking time to share your experience with us. If you had informed us earlier about the leakage, we would have changed the room for you. We are working on the problem now. Unfortunately due to us being in the centre of Oxford, the noise is something that is not in our control.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here has been a great experience. It was very easy to find and in a prime location! The rooms are clean and the air con was a bonus. We especially liked the laminated cards that told the history of the building as well as interesting features about it. The one note I do have is that Expedia lists that door and rooms codes will be sent out 72 hours in advance. When it was the day of and I hadn’t heard anything I started to worry. I sent a message to the staff through Expedia and heard back within a couple of hours that that information was sent when it was okay for us to enter the property, which ended up being just a tad in the early side, a plus of us. We heard other guests going to and from their rooms, but other wise a very quiet stay. Well pleased, would definitely come back again.
Stayed 1 night in Jul 2022
Response from Museum Hotel Oxford on 2 Jul,2022
Hi Laura, Thank you very much for your positive feedback. We are very glad to hear that you had a great experience. We are looking forward to welcoming you back again in the near future. Please do enquire about our upgrade as a sign of appreciation next time when you book your stay with us. Kind regards

2/10 Terrible

Nicholas, London

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should not be marketed as a hotel as the level of service and amenities is non existent. The carpets are worn and dirty, the “lounges” make the average branch of Costa coffee look like the Savoy, the wifi in our room didn’t work (they told us to log on to the wifi that belonged to the room next door) the cable TV kept cutting out every five minutes, there are no staff (just one caretaker with fairly limited English) and the entrance is a key pad that gives out onto a grotty alley where there was a gang of lads sitting drinking beer. My wife felt distinctly unsafe there. And yet we were charged £260 for a one night stay in something that felt less high end than a Days Inn, despite the claims that everything is of the highest quality. I would rate this as the poorest hotel I have stayed in over a lifetime of frequent travel. It is a disgrace and I feel cheated to have paid so much for something so poor. I suggest you consider seriously whether you wish to continue listing such a poor property on the Expedia website
Stayed 1 night in Jun 2022

8/10 Good

Gerard

Business traveller
Liked: Cleanliness, staff & service, amenities
Compact, comfortable room. Excellent staff and support. Ensure you get your key entry code - otherwise it is a problem. Great location.
Stayed 3 nights in Jun 2022
Response from Museum Hotel Oxford on 23 Jun,2022
Thank you Gerard, for your positive feedback. We look forward to welcoming you back again in the near future. Regards

8/10 Good

Jenna

Stayed 1 night in May 2022

6/10 Okay

Josh

Stayed 1 night in Feb 2022

10/10 Excellent

Mouseface, London

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and beautiful place. Great location and perfect communication!
Stayed 2 nights in Sep 2020

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless
Faultless!
Stayed 1 night in Sep 2020
Response from The Museum Hotel Oxford on 28 Sept,2020
Chris, Thank you so much for your amazing score and review! You were also a, 'faultless' guest! Please come back to visit again soon!

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quality comfortable stay
Easy to find and access, superb quality interior and very comfortable. Might be nice to provide earplugs against the 2am drunken fun that was going on outside my window but it is a student city so much to be expected l. Very much liked the Academics Lounge, fill up the cake stand on my next visit?
Stayed 1 night in Sep 2020
Response from The Museum Hotel Oxford on 23 Sept,2020
Dear Ben, Thank you for the wonderful review. It is much appreciated. We do provide ear plugs. They are usually kept in the bedside drawers. Apologies if you weren't provided any. I shall speak to housekeeping! Thank you for understanding that we are centrally located, therefore we do have weekend noise, unfortunately. We are working on improving this. There will definitely be something in the cake stand next time! Due to Covid, we have had to put a halt on our treats. Apologies for this. Thank you for your honesty. We look forward to seeing you again in the future!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from The Museum Hotel Oxford on 27 Sept,2020
Thank you for your review! It is much appreciated. We look forward to welcoming you again!

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central quirky hotel with a difference
We had no issues entering the hotel and found it clean and tidy. We were attracted by the quirky idea of the hotel and its beautiful period features, which didn’t disappoint. To note - the staircase was a little tight getting up and down but it was an ok fit with our smaller bags. We were impressed by the facilities. The bed was large and comfortable and the bathroom was modern. The lounge was great and we enjoyed having a chance of a coffee with great views before heading out. The location is ideal and very central. It was a bit noisy at night but not too bad bearing in mind the location. Would definitely visit again.
Stayed 2 nights in Aug 2020
Response from The Museum Hotel Oxford on 1 Sept,2020
Dear Laura, We are delighted that you enjoyed your stay with us! Thank you so much, for the wonderful review. We hope to see you again in the future! Many thanks The museum Hotel Oxford

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay, the room was clean and the bathroom was lovely. Check-in was easy and there was hand sanitiser available at the entrance. The bed was comfortable and the air conditioning was great. A speaker was available in the room and the TV had HDMI ports.
Stayed 4 nights in Jul 2020
Response from The Museum Hotel Oxford on 26 Jul,2020
Thank you for your wonderful review! We are delighted that you enjoyed your stay with us and hope to see you again, in the near future. Your custom is valued. Many thanks The Museum Hotel Oxford

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and comfortable
Had a lovely stay here. It was very clean and the bed was comfortable. The lounge was also well stocked. We did have issues with the wifi however, and couldn't connect to it during out stay.
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
First - this is not a hotel it is an Airbnb - no one is in staff, there is no front desk - room was expensive for the size and amenities. Our first room smelled due to a bar below and you have to enter through a alley drive way. They did graciously move us to another room. Our second room was better but you had to enter the entrance though a shaped doorway with a shady business with people smoking and drinking all night long right in front of the door into the rooms. Not the most comforting.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lounge with nice selection of beverages and snacks. No front desk; but available via text/phone/email.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The entrance was shared with a betting shop. There are no staff on site. The breakfast was very poor for this price . Trying to get in with some unsavoury characters watching was not pleasant. This info was only communicated at the last minute when it was too late to change our booking as they would not offer any kind of cancellation.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
WELL IT WAS IN THE BRILLIANT PLACE IN THE TOWN CENTRE AND ALL GOOD NICE A ND CLEAN BUT OH MY OH MY GOD THE NOISE WAS UNBELIVEBLE AND DID NOT STOP TILL 5 AM SO WE HAD NO SLEP AT ALL. WOULDNT STAY THERE AGAIN AND PEOPLE SHOULD KNOW HOW NOISEYE IT IS REALISTICLEY. IT REALLY RUINED MY WEEKEND YOU CAN ONLY IMPROVE THIS PLACE BY MOVING THE JOTEL DIFFERENT LOCATION, SORRY
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Small room but ok . Great location to Oxford . Room clean and we had a pleasant sleep on the bed and lovely pillows
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Very comfortable Very clean Would definitely stay her again
Stayed 1 night in Nov 2019

4/10 Poor

MJ

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very difficult to get to - if you miss it, its a half hour loop to get back -Oxford on a sat eve is a nightmare Had to ask for info on parking. They need to emphasise it. Hotels charging this amount should have a proper reception took me 20 mins to find the entrance. Room had no window - an attic in a roof space - not what I expect for this price.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I was very disappointed with my stay here. I knew to expect the keypad entry etc and this worked very well and not a problem for us. However, I was very disappointed with 3 main things: 1. I booked a specific room as having a window was important. We were given a much smaller looking room with only a skylight. When I responded to the Expedia prompt I received the explanation that the room we had chosen was noisy and so they moved us to a quiet one do we weren’t disturbed. I think it would be better to add info about rooms (eg if they tend to be noisy or don’t have a window) to booking site and let people make that decision for themselves 2. Room was clean but there was a terrible smell (drains?) which really marred our stay 3. There was no food in the lounge when we arrived.
Stayed 1 night in Sep 2019

4/10 Poor

Hannah

Business traveller
Disliked: Cleanliness, staff & service
Stayed 3 nights in Sep 2019

8/10 Good

Joseph

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the center of Oxford, close to all the colleges.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
THIS IS NOT A HOTEL. STAY AWAY.
It is an AirBnB like. There is no staff on site. There is no reception, but also no room service, no coffee machine in the rooms, a tiny common area, not true breakfast area, etc... This should not be advertised as a hotel. It would not even get a single star from any of the accreditation group in the UK. For this money, you can get much better somewhere else.
Stayed 1 night in Jun 2019
Response from Museum Hotel on 20 Jun,2019
Dear Guest, Thank you for your feedback. We are sorry you did not enjoy your stay. Please note we do not advertise front desk at the hotel. Moreover, breakfast is not included in the price. It is complimentary service from the hotel. Coffee machines are available in the lounge area. Kind regards, Museum Hotel Team