"This hotel was not really our style of hotel, but was clean and comfortable. When we tried to get out of the last two days of the itinerary, hotels.com was not very helpful, told me I had to deal with the hotel itself, even though we booked using the website. I did go to the front desk and was told that I had to deal with hotels.com. When I showed them my conversation with hotel.com, they made a real effort to solve the issue we had. In the end, Nancy from the front desk moved us to a suite where we were able to visit with family members. That was our disappointment, too busy and loud in the lobby due to the appetizers and drinks program each evening. "
