"The hotel upgraded my room, which was a nice surprise, and it included a refrigerator. Unfortunately, there was no microwave, which would have made the stay much more convenient. The refrigerator also never seemed to get very cold.
One thing I did appreciate was the speed of the elevators—they were quick and efficient throughout my stay.
The staff experience was very inconsistent. Employees were either exceptionally friendly and helpful or surprisingly rude; there didn't seem to be much middle ground.
I was also disappointed with the amenities. Of the four hot tubs on the property, only two were operational during my stay. This was frustrating, especially considering the size of the resort and the number of guests using the facilities.
My biggest complaint is the parking cost. At $75 per night, the fee is extremely expensive and difficult to justify. While the conference organizers arranged a discounted rate for attendees, the parking was still costly.
Overall, I would not choose to stay at this hotel on my own. The primary reason for my stay was that the conference I attended was being held there. While there were a few positives, the high parking fees, inconsistent service, and maintenance issues would prevent me from returning."
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