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Axkan Arte Palenque

3.0 star property
Hotel in Palenque with 24-hour front desk and outdoor pool

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Photo gallery for Axkan Arte Palenque

Exterior
In-room safe, individually decorated, individually furnished, desk
Property grounds
Property grounds
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Room service
  • Parking included
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 1 King Bed

In-room safe, individually decorated, individually furnished, desk

Standard Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
LCD TV
Private bathroom
Free bottled water
Coffee/tea maker
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

In-room safe, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
LCD TV
Private bathroom
Free bottled water
Coffee/tea maker
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds
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About the area

Map
Carretera a Palenque KM 1.5, Palenque, CHIS, 29960

What's nearby

  • Aluxes Eco Park - 10 min walk - 0.9 km
  • Palenque National Park - 3 min drive - 2.5 km
  • El Panchán - 4 min drive - 3.3 km
  • Museo de Sitio Palenque - 6 min drive - 5.1 km
  • Palenque Archaeological Zone - 8 min drive - 6.2 km

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 12 min drive

Restaurants

  • ‪Restaurante Maya Cañada - ‬3 min drive
  • ‪Don Mucho - ‬3 min drive
  • ‪La Selva - ‬3 min drive
  • ‪Monte Verde Trattoria Pizzeria Italiana - ‬14 min walk
  • ‪Starbucks - ‬3 min drive

About this property

Axkan Arte Palenque

Property highlights
Take advantage of a terrace, a garden and dry cleaning/laundry services at Axkan Arte Palenque. Treat yourself to a massage or other spa services. The on-site restaurant offers breakfast, lunch and dinner. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a bar.
Additional perks include:
  • An outdoor pool and a children's pool, with sunloungers
  • Free self-parking
  • A local area shuttle, tour/ticket information and a front desk safe
  • Luggage storage, concierge services and a 24-hour front desk
Room features
All rooms are individually furnished, and boast comforts such as air conditioning, as well as perks such as safes and free bottled water.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 30-inch LCD TVs with cable channels
  • Balconies or patios, coffee/tea makers and daily housekeeping

Languages

English, Spanish

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • Massage

Accessibility

  • No lift

More

  • 2 floors
  • Built in 2015
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 30-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 10 AM to 9:30 PM
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Axkan Arte Palenque Hotel
Axkan Arte Palenque
Axkan Arte
Axkan Arte Palenque Hotel
Axkan Arte Palenque Palenque
Axkan Arte Palenque Hotel Palenque

Frequently asked questions

Does Axkan Arte Palenque have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 10 AM to 9:30 PM.

Is Axkan Arte Palenque pet-friendly?

No, pets are not allowed at this property.

How much is parking at Axkan Arte Palenque?

Self-parking is free at this property.

What time is check-in at Axkan Arte Palenque?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Axkan Arte Palenque?

Checkout is at noon.

Where is Axkan Arte Palenque located?

Situated in Palenque, this hotel is within 3 miles (5 km) of Palenque National Park, El Panchán and Museo Del Textil. Museo de Sitio Palenque and Palenque Archaeological Zone are also within 3 miles (5 km).

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Axkan Arte Palenque Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 81 out of 247 reviews
Rating 8 - Good. 92 out of 247 reviews
Rating 6 - Okay. 50 out of 247 reviews
Rating 4 - Poor. 16 out of 247 reviews
Rating 2 - Terrible. 8 out of 247 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The property show in the way to the ruins but is far from the road. The road is grave one and rain make sludge and unsafe. From desk is really friendly and nice.
Stayed 1 night in Nov 2024

6/10 Okay

Eloise

Liked: Cleanliness, staff & service

Nice but could be improved

Friendly and helpful reception, cute rooms with nice gardens. The pool needed improving though, like the addition of some sun bathing, deck chairs not just plastic garden chairs plus plants need abit more looking after in that area. As well as the pond topping up with some more water.
Stayed 2 nights in Nov 2022

8/10 Good

William

Liked: Cleanliness, staff & service, amenities
This property is a great value. The pool is great. The location is great. We were there when it was very, very hot, so I can understand why the staff were a little disinterested in working. The rooms are really nice with the balcony. Unfortunately because the property is not as well cared for as it may have once been, there are several openings where the cockroaches sneak in. That was I’m only complaint.
Stayed 2 nights in May 2024

4/10 Poor

Peter

Disliked: Staff & service, amenities
Waiter was texting and would not acknowledge us until after his long text Coffee carafe in the room hadn’t been cleaned or resupplied from th previous guests
Stayed 3 nights in Mar 2023

6/10 Okay

Irma Blanca

Liked: Cleanliness, property conditions & facilities

Bien

Llegue muy cansada y hay que subir escaleras, después de todo el día caminar y subir y bajar escaleras. Fue lo que no me gusto. Su comida es buena., no cuentan con teléfono y aunque informe fueran por maletas a x hora no fue así, tuve que cargarlas
Stayed 1 night in Mar 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Las instalaciones son muy buenas así como el servicio del personal
Stayed 1 night in Mar 2025

10/10 Excellent

Mariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alrededores todo verde, el personal muy buen servicio, siempre alegres, limpieza buena
Stayed 4 nights in Feb 2025

8/10 Good

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Ernesto

Liked: Cleanliness, staff & service

Quisiera regresar.

Me gusto el ambiente natural estar rodeado de la naturaleza y el concepto del hotel.
Stayed 2 nights in Sep 2024

6/10 Okay

Adriana

El hotel cómodo para lo que es descansar
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveller

Agradable

Lugar tranquilo,agradable en dónde puedes pasar unos días en familia aunque tiene muchas áreas para mejorar y mantenimiento. La habitación se siente el olor a humedad . El personal es amable. El costo del buffet es accesible aunque no es muy extenso el menú pero por el costo me parece justo y delicioso. Cómo sugerencia en el jardin de la alberca deberían de fumigar porque si hay muchas hormigas en el pasto y darle mantenimiento alas áreas verdes. En general el hotel me pareció agradable para la estadía.
Stayed 1 night in Aug 2024

8/10 Good

Verónica Haydée

Liked: Cleanliness, staff & service, amenities
Esta bonito para entrar tiene que ser a fuerza en auto x que so. Como dos kilómetros en terreno baldio y pues no recomendable salir caminando
Stayed 3 nights in Aug 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service
La naturaleza lo hace único y tranquilo
Stayed 2 nights in Jun 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Martín Sebastián

Stayed 2 nights in Apr 2024

10/10 Excellent

Röss

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar
Stayed 1 night in Jul 2024

4/10 Poor

Quentin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La entrada hacia el hotel es muy reducida, el estacionamiento pequeño
Stayed 2 nights in Jun 2024

4/10 Poor

María Silveria

Liked: Staff & service
Disliked: Amenities
llegando al hotel y se fue la luz toda la noche, no hubo la oportunidad para descansar, debido a que veníamos viajando,
Stayed 1 night in Jun 2024

10/10 Excellent

Heiner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito lugar
Stayed 1 night in Jun 2024

8/10 Good

Olga Noemi

Liked: Cleanliness, staff & service, property conditions & facilities

Agradable

Buena atención y muy tranquilo el lugar pero falta mejor servicio a la habitación
Stayed 2 nights in May 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar exelente si el plan es una estancia corta para relajarse y escapar de la oficina la comida es rica y bien servida. Muy bien cuidada las instalaciones y el sonido de las aves al despertar es maravilloso
Stayed 2 nights in May 2024

10/10 Excellent

Candelario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta tranquila, muy Ecologicos, muchas areas verdes y muy buena atencion.
Stayed 1 night in May 2024

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente experiencia, un lugar muy cómodo al aire libre
Stayed 1 night in May 2024

6/10 Okay

Margarita

Liked: Cleanliness, staff & service, amenities
Las habitaciones son muy viejas, el clima tiraba agua, una de las cortinas estaba desgarrada, el agua de los baños tenía un olor a óxido. El personal muy amable y buena ubicación, es lo rescatable.
Stayed 1 night in Apr 2024