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Hotel Ciudad Real Palenque

3.5 star property
Family-friendly hotel with full-service spa and bars/lounges

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Photo gallery for Hotel Ciudad Real Palenque

Outdoor pool
2 bars/lounges, sports bar, rooftop bar
Lobby
Lobby
Lunch, dinner served; Mexican cuisine, pool views
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Parking included
  • Air conditioning
  • Laundry

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Suite

Living area

Deluxe Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
Separate bedroom
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 2 Double Beds

View all photos for Junior Double Room

1 bedroom, premium bedding, in-room safe, desk

Junior Double Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Separate bedroom
Premium bedding
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

1 bedroom, premium bedding, in-room safe, desk

Superior Double Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Separate bedroom
Premium bedding
  • 32 sq m
  • Sleeps 3
  • 2 Double Beds
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About the area

Map
Carretera a Pakal-Na Km. 1.5, Col. La Mielera, Palenque, CHIS, 29960

What's nearby

  • El PanchĂĄn - 15 min walk - 1.3 km
  • Aluxes Eco Park - 5 min drive - 4.4 km
  • Palenque National Park - 7 min drive - 6.1 km
  • Museo de Sitio Palenque - 10 min drive - 8.7 km
  • Palenque Archaeological Zone - 12 min drive - 9.8 km

Getting around

  • Villahermosa, Tabasco (VSA-Carlos Rovirosa Perez Intl.) - 107 min drive

Restaurants

  • â€ȘCafe Jade - ‬15 min walk
  • â€ȘRestaurante Maya Cañada - ‬14 min walk
  • â€ȘMr. Taco - ‬16 min walk
  • â€ȘChivo's Mar & Tierra - ‬15 min walk
  • â€ȘLa Selva - ‬14 min walk

About this property

Hotel Ciudad Real Palenque

Family-friendly hotel near Misol-Ha Waterfalls
Located close to Palenque Archaeological Zone, Hotel Ciudad Real Palenque provides a swim-up bar, a poolside bar and a terrace. Treat yourself to a deep-tissue massage at the on-site spa. The on-site Mexican cuisine restaurant, Las Palmas, offers lunch, dinner and a poolside location. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as a garden and a playground.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with a waterslide and a swim-up bar
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), a gift shop and a ballroom
  • Meeting rooms, smoke-free property and coworking spaces
Room features
All 72 rooms have comforts, such as premium bedding and laptop-compatible safes, as well as perks, such as laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • 42-inch flat-screen TVs with streaming services and cable channels
  • Wardrobes/cupboards, balconies and free infant beds

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to noon for a fee: MXN 100 to 220 for adults and MXN 100 to 220 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • BambĂș
  • La Terraza
  • Las Palmas

Things to do

  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Playground
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Dining table
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 3 meeting rooms
  • 3,100 square feet of conference space
  • Business centre
  • Coworking space

Outdoors

  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Terrace

Full-service spa

  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Cobblestone flooring in public areas
  • Gravel flooring in public areas
  • Handrails in stairways (109 centimetre high)
  • No lift
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 1994
  • Communal living room
  • Mosquito nets
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • Streaming services

Food and drink

  • Dining table
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 1 PM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 100 to 220 for adults and MXN 100 to 220 for children
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Ciudad Real Hotel
Ciudad Real Palenque
Hotel Ciudad Real Palenque
Hotel Ciudad Real
Ciudad Real Palenque Palenque
Hotel Ciudad Real Palenque Hotel
Hotel Ciudad Real Palenque Palenque
Hotel Ciudad Real Palenque Hotel Palenque

Frequently asked questions

Does Hotel Ciudad Real Palenque have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9:00 AM to 9:00 PM.

Is Hotel Ciudad Real Palenque pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Ciudad Real Palenque?

Self-parking is free at this property.

What time is check-in at Hotel Ciudad Real Palenque?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hotel Ciudad Real Palenque?

Checkout is at 1 PM. Late checkout is available for a fee.

Where is Hotel Ciudad Real Palenque located?

Set in Palenque, this family-friendly hotel is 5.1 mi (8.2 km) from Palenque Archaeological Zone and 5.1 mi (8.2 km) from Misol-Ha Waterfalls. Cascadas de Roberto Barrios is 19 mi (30.5 km) away.

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Hotel Ciudad Real Palenque Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 297 out of 538 reviews
Rating 8 - Good. 175 out of 538 reviews
Rating 6 - Okay. 50 out of 538 reviews
Rating 4 - Poor. 12 out of 538 reviews
Rating 2 - Terrible. 4 out of 538 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and food amazing
Stayed 1 night in Feb 2025

10/10 Excellent

Edin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Jan 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 4 nights in Mar 2025

8/10 Good

maria luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty garden areas, safe and quiet even when is close to main avenue. Beautiful dining area, but food is not good. Amazing Staff and easy parking.
Stayed 2 nights in Apr 2025

10/10 Excellent

José Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, easy access, clean, very enjoyable and highly recommended!..
Stayed 2 nights in Aug 2024

10/10 Excellent

Juan M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, close ( drive) to town an Zona ArqueolĂłgica
Stayed 1 night in Sep 2024

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service
Nice hotel, clean and quite, super accessible, I would definitely recommend
Stayed 4 nights in Jul 2023

10/10 Excellent

Jesus Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Dec 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a nice pool
Stayed 2 nights in Oct 2023

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Adequate, but a very poor value. Neglected rooms, pool. No food service—bread offered instead of buffet we paid for. Unfriendly staff. Rooms are adequate for a one night stay. Hotel is close to grocery store.
Stayed 1 night in Mar 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 4 nights in Nov 2023

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really good is like getting to an island, when you get out of the property everything is normal in a small town, and when you return to the hotel you don't feel the Town
Stayed 2 nights in Feb 2024

4/10 Poor

george

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
At around 10pm I went to the receptionist and asked for a bottle of water, I was told that the restaurant was closed and they didn't have any, i needed to take my medicine and had to pay a taxi to go get water, also wifi was not working and people were not friendly
Stayed 1 night in Apr 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

9 out of 10 no coffee available in room or lobby o

Hotel is very clean staff are very professional and restaurant food was delicious
Stayed 2 nights in Jan 2024

10/10 Excellent

ALEJANDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They allowed early check-in at no additional cost
Stayed 1 night in Nov 2023

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is very good. One suggestion is that breakfast should have more options. Moyetes every morning was no good.
Stayed 4 nights in Jan 2024

10/10 Excellent

ANTONIO LEON

Liked: Cleanliness, staff & service, property conditions & facilities
Hola
Stayed 1 night in Mar 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice but the area was a bit away from the central. 8 peso colectivo ride solved that.
Stayed 2 nights in May 2023

6/10 Okay

Clara, sylmar

Liked: Cleanliness
Disliked: Staff & service
You can hear everything from the rooms near you. The staff is unfriendly and unhelpful. The only restaurant on site is nice, but the food is horrible, in my opinion.
Stayed 3 nights in Jul 2022

10/10 Excellent

ANDRES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Hotel Excelentes instalaciones
Stayed 1 night in May 2025

6/10 Okay

Mario

Stayed 1 night in May 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad excelente, con instalaciones muy bonitas y el servicio del personal muy bueno.
Stayed 2 nights in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buenas instalaciones y muy buen servicio
Stayed 1 night in May 2025

8/10 Good

André

Liked: Cleanliness, staff & service, amenities
Ruhige AtmosphÀre. Freundliches Personal. Zustand der Dusche brÀuchte Renovation.
Stayed 2 nights in Apr 2025

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso lugar pero no vayan al restaurante y cafeterĂ­a carĂ­simo y no estĂĄ rico podrĂĄn notarlo porque siempre estĂĄ vacĂ­o, aunque los meseros se esfuerzan por dar un excelente servicio, muy cerca hay muy buenas opciones mas ricas y mucho mas econĂłmicos, Don Muchos por ejemplo a 1 km de distancia
Stayed 1 night in Apr 2025