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Hotel Villa Mercedes Palenque

3.5 star property
Mediterranean hotel with 2 outdoor pools and full-service spa

Choose dates to view prices

Hotel Villa Mercedes Palenque is in a vibrant entertainment district but offers relaxation too. Enjoy swim-up and poolside bars, massages at Villa Mercedes Spa/Maya, and garden-view dining at La Foresta. Family-friendly with free WiFi, two outdoor pools, and sun loungers.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Breakfast available
  • Parking available
  • Bar
  • Pool
  • Gym
The current price is S$95
includes taxes & fees
22 Nov - 23 Nov

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Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Room Executive with View

1 bedroom, premium bedding, in-room safe, individually furnished

Room Executive with View

  • 27 sq m
  • Sleeps 2

View all photos for Room Deluxe with Garden View

1 bedroom, premium bedding, in-room safe, individually furnished

Room Deluxe with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Suite with Garden View

1 bedroom, premium bedding, in-room safe, individually furnished

Suite with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Double Room Executive with View

1 bedroom, premium bedding, in-room safe, individually furnished

Double Room Executive with View

  • 27 sq m
  • Sleeps 3

View all photos for Double Room Deluxe with Garden View

1 bedroom, premium bedding, in-room safe, individually furnished

Double Room Deluxe with Garden View

  • 27 sq m
  • Sleeps 3

View all photos for Double Room Standard with Garden View

1 bedroom, premium bedding, in-room safe, individually furnished

Double Room Standard with Garden View

  • 27 sq m
  • Sleeps 2

View all photos for Deluxe Double Room

1 bedroom, premium bedding, in-room safe, individually furnished

Deluxe Double Room

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Dining table
Flat-screen TV
Renovated in 2025
Blackout curtains
Ceiling fan
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room

1 bedroom, premium bedding, in-room safe, individually furnished

Executive Room

Highlights

Balcony or patio
Individually furnished
Air conditioning
Connecting rooms available
Dining table
Flat-screen TV
Renovated in 2025
Blackout curtains
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

1 bedroom, premium bedding, in-room safe, individually furnished

Standard Twin Room

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Dining table
Flat-screen TV
Renovated in 2025
Blackout curtains
Ceiling fan
  • 27 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, in-room safe, individually furnished

Deluxe Room

9.8 out of 10
Exceptional
(16 reviews)

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Dining table
Flat-screen TV
Renovated in 2025
Blackout curtains
Ceiling fan
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double Room

1 bedroom, premium bedding, in-room safe, individually furnished

Executive Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Individually furnished
Air conditioning
Connecting rooms available
Dining table
Flat-screen TV
Renovated in 2025
Blackout curtains
  • 27 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite

1 bedroom, premium bedding, in-room safe, individually furnished

Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Renovated in 2025
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
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About the area

Map
Km 2.9 Carretera Palenque-Ruinas, Palenque, CHIS, 29960

What's nearby

  • Aluxes Eco Park - 3 min walk - 0.3 km
  • Palenque National Park - 2 min drive - 1.8 km
  • El Panchán - 5 min drive - 4.0 km
  • Palenque Archaeological Zone - 7 min drive - 5.4 km
  • Cascadas de Roberto Barrios - 39 min drive - 38.4 km

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 15 min drive

Restaurants

  • ‪Bajlum Cocina Prehispánica fusión - ‬1 min walk
  • ‪Café Fuga - ‬3 min drive
  • ‪Old Tiger - ‬5 min drive
  • ‪La foresta - ‬5 min walk
  • ‪pizzas exprés - ‬4 min drive

About this property

Hotel Villa Mercedes Palenque

Family-friendly hotel in the entertainment district, remodelled in 2025
A swim-up bar, a poolside bar and a free daily manager's reception are just a few of the amenities provided at Hotel Villa Mercedes Palenque. Treat yourself to a massage, a facial or a body wrap at Natura Spa, the on-site spa. The on-site Mexican cuisine restaurant, La Foresta, offers breakfast, lunch, dinner and al fresco dining. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a terrace and a coffee shop/cafe.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools along with sunloungers, pool umbrellas and a swim-up bar
  • English breakfast (surcharge), self-parking (surcharge) and a round-trip airport shuttle (surcharge)
  • Babysitting (surcharge), smoke-free property and a porter/bellboy
  • A banquet hall, a reception hall and massage treatment rooms
Room features
All 92 individually furnished rooms offer perks such as premium bedding and air conditioning, as well as amenities such as free Internet and safes.
More amenities include:
  • Bathrooms with rainfall showers and baths or showers
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, coffee/tea makers and ceiling fans

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includes taxes & fees
23 Nov - 24 Nov
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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Secured, uncovered parking on site (surcharge)
  • Secured, uncovered extended parking on site (MXN 500 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7 AM to noon for a fee: MXN 250 for adults and MXN 150 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Free daily manager's reception

Restaurants on site

  • La Foresta

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Playground
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Dining table
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (23,143 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • In a national park
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Mud bath
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • 10 steps to reach entrance
  • Accessible airport shuttle
  • Cobblestone flooring in public areas
  • Front entrance ramp
  • No lift (single-level property)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 floor
  • Banquet hall
  • Built in 2008
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • Reception hall
  • Renovated entire property - November 2025
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Limited room service
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 11:00 PM to 5:30 AM

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 600 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 13 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for English breakfast: from approximately MXN 250 for adults and from MXN 150 for children
  • Airport shuttle fee: MXN 3600 per person (return)
  • Airport shuttle fee per child: MXN 3600 (return), (up to 11 years old)
  • Uncovered extended parking fee: MXN 500 per day
  • Pet fee: MXN 600 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mercedes Palenque
Hotel Villa Mercedes Palenque
Villa Mercedes Palenque
Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel
Hotel Villa Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel Palenque

Frequently asked questions

Does Hotel Villa Mercedes Palenque have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 8:00 AM to 9:00 PM.

How much does it cost to stay at Hotel Villa Mercedes Palenque?

As of 16 Nov, 2025, prices found for a 1-night stay for 2 adults at Hotel Villa Mercedes Palenque on 22 Nov, 2025 start from S$94.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Villa Mercedes Palenque pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 13 kg per pet. There's a fee of MXN 600 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hotel Villa Mercedes Palenque?

Self-parking is available for a fee. Extended parking is available for MXN 500 per day.

What time is check-in at Hotel Villa Mercedes Palenque?

Check-in start time: 3 PM; check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Villa Mercedes Palenque?

Checkout is at noon.

Does Hotel Villa Mercedes Palenque provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 3600 per person applies.

Where is Hotel Villa Mercedes Palenque located?

This family-friendly Palenque hotel is located near the airport, within 3 mi (5 km) of Palenque National Park, Museo de Sitio Palenque and El Panchán. Palenque Archaeological Zone is 2.6 mi (4.2 km) away.

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Hotel Villa Mercedes Palenque Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 346 out of 623 reviews
Rating 8 - Good. 187 out of 623 reviews
Rating 6 - Okay. 54 out of 623 reviews
Rating 4 - Poor. 24 out of 623 reviews
Rating 2 - Terrible. 12 out of 623 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and close to the Ruins and Alexus EcoPark

Staff was friendly and helpful with making our stay in Palenque a pleasant one. Close location to ruins (10 mins away by car) Alexus EcoPark is just a 5 min walk away and is must see!!
Palenque
Villa Mercedes pool
Palenque sunset
Stayed 1 night in Nov 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything , It's amazing!
Stayed 2 nights in Oct 2023

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and friendly. The property is surrounded by the beautiful jungle. The area is very humid so you feel the humidity smell in the room as we arrived but it went away when we turned on the ac. We had a very pleasant stay in this hotel
Stayed 1 night in Jul 2024

6/10 Okay

Nemer

Liked: Cleanliness
Breakfast in a hotel like this should have been included in already high price of the hotel.
Stayed 1 night in Feb 2024

8/10 Good

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, beautiful jungle view, fine pool - the food was not very good and there are not many other options. The hotel seemed quite empty when we where there, so it felt a little abandonded

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 1 night in Mar 2024

10/10 Excellent

José Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
--
Stayed 2 nights in Apr 2025

8/10 Good

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
I reserved two rooms with Expedia. For some reason a staff member did the check-in in one of the rooms before we got there. The lady in the front desk didn't know what happened and it took her a while to find out. She didn't provide much information to us and wasn't particularly kind. She never apologized for the delay with the check-in. We were tired and didn't appreciate the wait. Other than that we had a good stay in the hote.
Stayed 1 night in Jul 2024

6/10 Okay

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cansado para personas mayores
Stayed 1 night in Sep 2025

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Aug 2025

10/10 Excellent

Jose Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy agradable hotel enmedio de la naturaleza

Muy agradable hotel rodeado y enmedio de la selva, perefectamente integrado a ella, las habitaciones grandes y en general todo el ambiente muy agradable
Stayed 1 night in Aug 2025

10/10 Excellent

ROGELIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fue una gran experiencia las instalaciones son increíbles llenas de flora y fauna el servicio es excelente en el restaurante los meseros Amalio, Gaspar, Giovanni e Idelfonso fueron excelentes siguiendo sus estándares de servicio el desayuno buffet bastante variado y de muy buena calidad y la cena fue espectacular nos llevamos muy bien sabor de boca también menciono a los chicos de recepción que de verdad nos ayudaron y nos resolvieron todas nuestras necesidades muchas gracias
Stayed 4 nights in Aug 2025

10/10 Excellent

ERIKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LAS INSTALACIONES Y LAS HABITACIONES CON MUCHAS AMENIDADES
Stayed 2 nights in Jul 2025

4/10 Poor

Kevin abraham

Liked: Cleanliness
Miren el hotel está bello, lo bueno fue que aceptaron a mi mascota con un precio considerable de 600mxn por noche, pero tuvimos detallitos porque la alberca principal y que estaba cerca de
Stayed 1 night in Jul 2025

10/10 Excellent

María

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comodo

Todo bien
Stayed 1 night in Apr 2025

10/10 Excellent

ROSAURA

Excelente servicio
Stayed 2 nights in Jul 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y tranquilo para pasar un fin de semana
Stayed 1 night in Jul 2025

10/10 Excellent

Adriana Donatilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siempre es un gusto hospedarse en este hotel. Recomendable al 100%
Stayed 1 night in Jul 2025

10/10 Excellent

Maria Isabel

El personal es muy amable.
Stayed 1 night in Jun 2025

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación perfecta
Stayed 3 nights in Jun 2025

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es la segunda vez q visitamos Palenque y las dos veces nos hemos hospedado en este hotel, nos encanta.
Stayed 1 night in Jun 2025

10/10 Excellent

AM

Liked: Cleanliness, amenities, property conditions & facilities
9 de 10
Stayed 2 nights in Jun 2025

10/10 Excellent

Edgar Daniel

Liked: Cleanliness, property conditions & facilities
muy buena, me encanto que recibí unas cortesias por parte de expedia
Stayed 1 night in May 2025

8/10 Good

JOSE ALVARO

Liked: Cleanliness, staff & service, property conditions & facilities
Bien en general
Stayed 1 night in May 2025

8/10 Good

victor murrieta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espacios suficientes y limpieza
Stayed 2 nights in May 2025