"What started off as a continuation of a great trip to Louisville quickly devolved when we checked into The Galt. Immediately, there was no where to pull in and check-in, so we had to park and come upstairs to the lobby. When we got checked in they put us in the tower across the street, but would only give us parking for the east tower. Every time we had to go to our car, we had to go up one floor, change elevators to go up to 3, go across the atrium to our building and into another elevator that went to our floor. When you're lugging around bourbon and luggage, this becomes a huge problem.
Upon checking in, we loved our room and view, until I made the decision to shower. The shower was broken and there wasn't enough water pressure to rinse your hair out. It took 4 ignored maintenance requests for them to finally send somebody out... at 10pm. We had to leave our room at 10pm for an hour to get the part fixed, when our first communication started at 9am that morning. There was no apology until I texted again the final day when they asked about our stay and they comped my parking. While parking was awful too, my issue was with the basic amenity of a shower, not the price of parking. I came to scout out hotels for a long term business solution, and I definitely left with an answer of which one I won't return to, and not because there was an issue, but because of the response during and after."