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Reviews of Homewood Suites by Hilton Palo Alto

3 out of 5
Homewood Suites by Hilton Palo Alto
4329 El Camino Real, Palo Alto, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 359 out of 537 reviews" "
Rating 8 - Good. 134 out of 537 reviews" "
Rating 6 - Okay. 20 out of 537 reviews" "
Rating 4 - Poor. 10 out of 537 reviews" "
Rating 2 - Terrible. 14 out of 537 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Silveria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite is big , Beautiful and very clean nice people
Stayed 1 night in Apr 2024

10/10 Excellent

Ana

Stayed 3 nights in Mar 2024

10/10 Excellent

Jose, San German

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property in excellent condition, good size of the suite with plenty of space more than we needed. Inexpected. Nice breakfast with many options of hots and colds.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jeri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has Tesla chargers. I was so nice to arrive with a low battery and plug in. Also love the breakfast including melons, guacamole, waffles, oatmeal and much more. The hours for breakfast accommodate early risers and late sleepers, 6AM-11AM! It would be nice if they had cots because our 2 teen boys do not want to share a bed, so the king bed sofa bed option wasn’t quite enough. Great exercise room! They provide all free water bottles you want. Lots of nice extras at this place.
Stayed 2 nights in Jan 2024

10/10 Excellent

WATARU

Stayed 2 nights in Jan 2024

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Summer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent find!
Good value and price, very clean, great breakfast and fun billarda room. Will absolutely stay here again and highly recommend it!
Stayed 2 nights in Dec 2023

10/10 Excellent

Narasimhan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Deborah, CARLSBAD

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
I was there recovering from surgery at Stanford. The check in was terrific, she updated our room to be closer to the elevator without being asked. The room and staff were great, especially the breakfast staff who were incredibly helpful to my wife. I would absolutely recommend this hotel to anyone, and will stay there again whenever I am in town.
Stayed 6 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute best Homewood Suites in the nation! Breakfast was super gourmet and the place is absolutely beautiful. Super clean and upscale. Very friendly staff. Will be back
Stayed 2 nights in Nov 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really comfortable place to stay when you have a family group and would like a living room type area to hang out. Breakfast was great and loved the extended hours on weekends.
Stayed 2 nights in Nov 2023

10/10 Excellent

frederick

It is a home away from home so fully equipped whether you stay 1 night or a month or more.
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! I felt like it was in a safe location when I was standing outside. Nice room, full size fridge. I would stay again
Stayed 1 night in Oct 2023

10/10 Excellent

Gao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great One Night Stay
We were here for a one night stay for a family emergency. When we checked in, we were greeted. Our room was on the first floor and there was no cellular internet service on our phone. The room was big, clean and very nice. We asked to be moved to another room which they were very nice to accommodate that. So we ended up on the fourth floor with better cellular internet service. Customer service was great. Breakfast was excellent. They even have a pool table to play. Restaurant/stores near by. I really enjoyed my stay there and will definitely come back again.
Stayed 1 night in Oct 2023

10/10 Excellent

Patricia, Riverview

Liked: Cleanliness, staff & service, property conditions & facilities
Done
Stayed 2 nights in Oct 2023

10/10 Excellent

Demeng, Lilburn

Liked: Cleanliness, staff & service, property conditions & facilities
All over it’s very good
Stayed 3 nights in Oct 2023

2/10 Terrible

Claudia

Travelled with partner
Liked: Amenities
As we arrived,I made the desk person aware that we're there for treatment at Stanford hospital. She assigned us a room all the way at the other side of the building. I was baffled. On top of that, the internet in the bedroom did not work, nor did the phone. We had to go in the hallway to call the front desk. They fixed the internet and not the phone. The bed only has one night stand... very odd for the price per night. The bathroom door has not been cleaned. I had to wipe it out. The biggest issue was the noise from the street. My husband which is a cancer patient, couldn't sleep all night. Nor did I. Very disappointed. One good thing was that you had breakfast served starting at 6 am which was nice since we had to be at the cancer center at 7 am.
Stayed 1 night in Oct 2023
Response from Matt on 13 Oct,2023
Hi Claudia,Thank you for sharing your experience. We value all guest feedback. We strive to exceed our guest expectations and unfortunately you were disappointed in your stay. Our goal is to make our guests comfortable, and we will make it right for you.

6/10 Okay

Joshua and Jenny

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Krystal

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Perfect for me, my husband and our 4 kids. Parking is free which is nice, the pool was small but fun for the kids, the rooms are nice, clean, updated and the beds were really comfortable. The breakfast was delicious each morning and there was a good variety. Great location and great price. Will definitely stay there again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Pascual

Stayed 2 nights in Sep 2023

10/10 Excellent

Shu-Huan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best experience as I was leaving.
They knocked 3 times on the day of check out early in the morning to see if I had left yet well before i had checked out. The breakfast was not very good. The eggs were just powdered eggs and the sausage tasted like a brick of salt.
Stayed 1 night in Sep 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Caitlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would yay here again. Overall a good place at a good price
Stayed 1 night in Sep 2023

10/10 Excellent

jeannie

Stayed 1 night in Sep 2023

8/10 Good

Sharaeh

Stayed 2 nights in Aug 2023

10/10 Excellent

Rosalinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went for a funeral so I don’t really do much other than spend time with family. But the hotel was very nice. The breakfast was very nice. Staff was very nice and helpful. And the room was very clean and comfortable.
Stayed 2 nights in Aug 2023

4/10 Poor

Susan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
curtains smelled very dusty and there were bugs in the kitchen. Look like roaches but not sure
Stayed 3 nights in Aug 2023

8/10 Good

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

Debra

Liked: Cleanliness
Disliked: Property conditions & facilities
Trash can at the entrance was over flowing, Room was freezing and heater did not work, elevator keep closing on us as we tried to enter it, issues with shower nozzle, difficulty plugging in coffee maker, I had a $48 charge for my room that I caught day after check out, I called them and they said it was a mistake and will reverse it. They did offer to move us to a new room but we were already unpacked, they offered extra blankets but we would have to come to lobby to get them because no one could bring them to us. No restaurant in hotel. The staff was nice enough but it was frustrating because I was dealing with my elderly mom going to Stanford medical center so I will not be returning. None to bring us luggage cart.
Stayed 1 night in Jul 2023

10/10 Excellent

Karen

Stayed 2 nights in Jul 2023

10/10 Excellent

Marcela

Stayed 1 night in Jul 2023

10/10 Excellent

NADINE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023

8/10 Good

Angie

Liked: Cleanliness, staff & service
DirectTV not performing optimally - no signal at times; fridge did clunking sound which disturbed sleep in the middle of the night. Otherwise, clean property, satisfactory breakfast, good staff.
Stayed 2 nights in Jul 2023

10/10 Excellent

Chibing, Irvine

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this hotel many times in the past 5 years. We like it and the hotel has brought us good luck and happiness. Thanks!
Stayed 2 nights in Jun 2023

10/10 Excellent

Leonel

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk clerk Mae was very accommodating and friendly. We were able to check in early and our room was nice and clean.
Stayed 1 night in Jun 2023

10/10 Excellent

Teng

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. A member of the staff greeted my two kids and gave them each a rubber ducky. Our room was very clean and met our needs. Breakfast could have been better but you can’t expect too much from an included breakfast. I would stay here again if I needed a place to stay in the area.
Stayed 1 night in Jun 2023

6/10 Okay

WILBERT

Stayed 3 nights in May 2023

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were pleasantly surprised at how great this place was. The buffet had plenty of choices. Most staff were super friendly. I would have liked a hot tub but the pool was heated so we could enjoy it.
Stayed 2 nights in May 2023

10/10 Excellent

Kateri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very nice and helpful.
Stayed 3 nights in Apr 2023

10/10 Excellent

Alana Belle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here. The best parts were the free breakfast, helpful staff, and amazing housekeeping.
Stayed 4 nights in Apr 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Linda

Stayed 2 nights in Mar 2023

10/10 Excellent

Evgeny

Stayed 1 night in Feb 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
❤️Homewood Suites
We love everything about the stay except for the outside pool is a little inhibiting in the winter
Stayed 5 nights in Dec 2022

10/10 Excellent

Tina Michelle

Stayed 5 nights in Nov 2022