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Reviews of Jie Jie Beach by Jetwing

5 out of 5
Jie Jie Beach by Jetwing
Uyankele Cross Road, Panadura

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 38 reviews" "
Rating 8 - Good. 5 out of 38 reviews" "
Rating 6 - Okay. 8 out of 38 reviews" "
Rating 4 - Poor. 7 out of 38 reviews" "
Rating 2 - Terrible. 2 out of 38 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice tidy hotel, friendly staff
Fantastic food every day, with a wide choice and variety every day. Clean tidy hotel, staff go out of the way for their guests.
Stayed 6 nights in Dec 2023

10/10 Excellent

Russell, Old Isleworth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an excellent place to chill out. Beautiful relaxing room tastefully decorated. I had the amazing view of the Seaview from my room.
Stayed 2 nights in Oct 2023

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in May 2023

6/10 Okay

Moosa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Swimming pool NOT Cleaning
Stayed 2 nights in Jan 2023

6/10 Okay

Arjun

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Awful customer service. Very unfriendly staff. There was NO WIFI in the room.

4/10 Poor

TARANI M

Stayed 1 night in Dec 2022

10/10 Excellent

SAM

Stayed 1 night in Aug 2022

10/10 Excellent

CHRISTIAN

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Super friendly staff, Awesome sun set
Stayed 3 nights in Mar 2022

6/10 Okay

Ashwin

Liked: Staff & service
Stayed 2 nights in Dec 2021

6/10 Okay

Stephen

Travelled with family
Disliked: Staff & service
Beds were very hard and we waited over an hour once we ordered food. Checking out we were told not to leave the hotel until the room had been checked. We spent over a month travelling in sri Lanka in many different hotels and never had this before!
Stayed 1 night in Jan 2020

8/10 Good

T R N

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2020

4/10 Poor

Sachini

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in and nobo
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Spacious rooms and friendly and helpful staff. Sandy/dusty room floors. Bathroom floods when during shower.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

Sasitha

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ask for check out time every time
Receptionist annoying by asking the check out time. I got three calls within half and hour and asked the time we check out. Other services are fine.
Stayed 1 night in Oct 2019

4/10 Poor

luvai

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not as good as they show in the photo. Please do not take a room that does not have a sea view as it is totally not worth it.
Stayed 1 night in Sep 2019
Response from Kasu on 23 Sept,2019
Ayubowan! Would like to thank for taking time to share your experience and we are sorry that your stay was not up to your expectation. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Kas on 23 Sept,2019
Thanks a lot for the feedback. Looking forward in welcoming you again at Jie Jie Beach b Jetwing Panadura. Regards Team Jetwing

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly and helpful staff, super sea view, comfortable rooms, tasty food in the restaurant. Air-conditioning issues in the rooms. Had to call in maintenance several times.
Stayed 1 night in Sep 2019
Response from Kasun on 7 Sept,2019
Dear guest, Thanks a lot for taking time to write to us about the experience you had. We will definitely work on the areas mentioned to be improved and share your positive feedback with the staff as well. Looking forward in welcoming you again at Jie Jie Beach by Jetwing!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks the hotel was a great but you need to add stuff in the breakfast. Thanks again
Stayed 4 nights in Mar 2019

4/10 Poor

Amy

Liked: Cleanliness, staff & service
Go further south
This hotel has an unfortunate location, one side train tracks, one side beach teaming with wild fighting dogs. There's no reason to be in Panadura, even for the great Jetwing service. We won't go back.
Stayed 1 night in Dec 2018
Response from Kasun on 26 Feb,2019
Ayubowan! Greetings from Jie Jie Beach by Jetwing! First of all, I would like to thank for taking time to review about your recent experience with us. We are sorry that the hotel did not meet your expectation but thanks for appreciating the Jetwing Hospitality which we will continue to maintain. Best Regards

10/10 Excellent

ANTON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homely !
Enjoyed every minute of my stay . The staff members were very friendly and welcoming. Pool attendants were always alert and were ready to go the extra mile to help
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was my refuge while in Sri Lanka. Staff is awesome. The political situation in the country deteriorated Oct 26th 2018 I arrived Oct 30th. You could feel the tension outside the hotel but while there with the beautiful view I felt comfortable. Not so much in the rest of the country. Beautiful country but with major issues currently.
Stayed 6 nights in Oct 2018

2/10 Terrible

Nich, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
3* at best
I don’t think I can fully explain the awfulness of this hotel. For a hotel to be this run down and dirty 18 months after opening speaks volumes. The beds are hard and I was given a fold out bed which was like sleeping on a piece of wood. The balcony doors didn’t lock and there is no furniture to even sit out there. You get the choice of a room that overlooks a railway line or a dirty beach complete with stray dogs that bark allllll night. The food was disgusting. We paid £50 for 2 adult buffets and 1 child for dinner with 1 drink each. The hotel is catered towards the Chinese guests so be aware of that. We found a hair in the breakfast and was given 10% off the price (£3.40) even though none of us ate it after the hair. On our final night we took the train to Colombo and went to the Hilton for their buffet dinner which cost less than this one and was the best meal of the entire trip - and we also went to the most amazing hotel in the Maldives. At the weekends they have team building things and parties that go on past midnight. The people giving this hotel high reviews are the Sri Lankan’s that come here at the weekend. Oh and we witnessed the hotel staff picking up rubbish on the beach and then burying the black sacks in the sand. Save your money - go somewhere else.
Stayed 4 nights in Aug 2018

10/10 Excellent

Zeno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

4/10 Poor

sanath, Toronto

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
not worth for money
advertised as 5 star but this place is 3 star. there is no activities at all except a large pool
Stayed 2 nights in Jun 2018

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, well-maintained
This hotel was in excellent condition. Facilities like the pool, gym and beach are all high quality and well-maintained. Service was excellent and the hotel's environmental efforts were also appreciated. The location itself is not great, but if you think of it as a resort stay, where the surrounding area is of no concern then it is a great place at an affordable price.
Stayed 3 nights in Jun 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Needs an upgrade in terms of customer service
The hotel has a nice beach and that was the only good thing about our stay. Rooms with beach view are better. Food was average, service was below average. The elevator wanst working for about 24 hours. Spent hours in getting the in-room ac, fridge working. Multiple follow-ups for extra bed had to be done. Front staff was rude and unhelpful in getting things working. So instead of relaxing, we spent time getting things working so that we could catch some sleep after long travel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Staff & service
Expected better JW
First time at this hotel. The staff was very friendly and helpful. But we had issues in the two rooms we booked. Ours had constant wifi issues, where we had received 2 routers and none worked. Maintenance did come but no solution. Our room phone didn't work. The safe was unusable and we had power outs in the hotel, the AC cooling was very weak!!! The food was not great tasted bland and the breakfast was pretty much a one serving session as the trays were out of food and didn't see any refills. We stayed two nights and wouldn't really want to go again.

8/10 Good

Nilka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food and service and close to Colombo
A nice clean new hotel very functional good food and service and great value for money

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in beautiful surroundings
A new hotel, has been open for 3 months but amazing service, facilities, pool. beach ect. WiFi did not work in our room but we thing it was just our room and not others. Great food and service. Maybe a bit annoying in the end when the 6th waiter came and asked if you are ok or needed something. All in all an amazing hotel

6/10 Okay

Bjarte

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

2/10 Terrible

Lajla

Stayed 1 night in Sep 2023

8/10 Good

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra sted
Flott plassering, rett ved stranden. Basseng og god mat. Rent og pent. Hyggelig personal. Mest turister fra Sri Lanka da vi var der.
Stayed 1 night in Dec 2018
Response from Kas on 18 Dec,2018
Ayubowan! (May you live long) We truly appreciate your feedback. Looking forward to welcoming you again

10/10 Excellent

Sui Man Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location with beatiful Beach !
Very good location with beatiful Beach !
Stayed 4 nights in Dec 2018

10/10 Excellent

Chandani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God mat ,god service överallt .
Stayed 2 nights in Dec 2017

6/10 Okay

Karin

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Bodde en av våra sista nätter där. Trevligt hotell, nybyggt och fräscht. Men däremot minus på att de inte hade något alkoholtillstånd så middagen blev lite platt. Men mysiga rum, en OK pool och närhet till havet och stranden.