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Reviews of Regenta Inn Palacio De Goa

2.5 out of 5
Regenta Inn Palacio De Goa
Dr. Gama Pinto Road, Panaji, Goa

Reviews

7.4

Good

Rating 10 - Excellent. 6 out of 37 reviews" "
Rating 8 - Good. 20 out of 37 reviews" "
Rating 6 - Okay. 7 out of 37 reviews" "
Rating 4 - Poor. 1 out of 37 reviews" "
Rating 2 - Terrible. 3 out of 37 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

7.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

manan

Business traveller
washroom should be ultimate clean,it lacks
washroom especially commode was out dated...flush flow was not at all good..must change with new one
Stayed 1 night in Apr 2023

10/10 Excellent

PRATIK, Raigad

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel is very good, neat and clean. Central location. Must visit.
Stayed 1 night in Dec 2020

2/10 Terrible

Asmita

Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The hotel was okay for a budget friendly family. The most disappointing aspect of it was how moldy and humid the bathroom was because the dehumidifier in the bathroom did not work. The tile all over the bathroom was growing mold. The staff was kind of slow in responding but something we were prepared for when traveling to this area. The lobby was always kept clean and they had a restaurant onsite which offered a wide variety of freshly cooked options.
Stayed 4 nights in Feb 2020
Response from General Manager on 6 Mar,2020
Dear Guest, Thank you for choosing Palacio De Goa for your stay and for taking time to provide your valuable feedback. Our goal is guest satisfaction and we have noted with great concern that the services provided during your stay were not up to your expectations. I assure you that necessary steps are being taken to provide a better stay experience to our guests in the future. I thank you once again for your feedback. Our team looks forward to welcoming you back soon. Thank you

2/10 Terrible

ANNIES

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst hotel I have ever stayed.. Not clean. Service was poor. Never trust the check in time given in website. Not recommended.
Stayed 2 nights in Dec 2019
Response from General Manager on 6 Mar,2020
Dear Guest, thank you so much for your kind words regarding your recent stay at Palacio De Goa. We sincerely appreciate your time to share your feedback. Perhaps we could not reach the level of excellence that you expected on this visit and we certainly understand your predicaments detailed in the given feedback. We aim to improve our levels of flexibility and favorably consider the odd exception to the rule. Our aim is to be the best in our field of hospitality and the guest feedback is a valuable part of the ongoing process of service evaluation and monitoring. We look forward to many more opportunities to serve you and trust that you would enjoy your next visit to our hotel to witness firsthand the improvements brought about, based on your feedback. Hope to have you with us soon again, whenever you are back to Goa. Thank You.

4/10 Poor

Tiago

Travelled with group
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from General Manager on 6 Mar,2020
Dear Guest, Thank you very much for taking the time to let us have your rating with regards to your recent stay at the Palacio De Goa. Review is an essential tool that we use in our business to ensure that the levels of guest satisfaction we provide maintain enhance the proud reputation of our brand.Perhaps we could not reach the level of excellence that you expected on this visit and we certainly understand your predicaments detailed in the given feedback. I look forward to welcoming you back to our hotel in near future. Thank You.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from General Manager on 6 Mar,2020
Dear Guest, We at Palacio De Goa thank you for having stayed with us. Thanks for giving us valuable rating. We look forward to welcoming you back again in the near future. Thank you

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Staff all very helpful and caring. Clean and tidy.
Stayed 3 nights in Oct 2019
Response from ... on 1 Nov,2019
Dear Claire, We would like to thank you for reviewing Palacio De Goa on Expedia. We appreciate your patronage and it is only because of guests like you that we are here today. I will surely share your feedback with my team members. We would be waiting eagerly to welcome you on your next visit to Goa Thank You, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities were fine. Food was not catered to western.
Stayed 2 nights in Dec 2018

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun stay!
The stay here was great! The included breakfast included a live counter which was a nice touch. The staff were very friendly and the service was prompt.
Stayed 3 nights in Dec 2018

8/10 Good

BIKRAMJIT

Liked: Staff & service, property conditions & facilities, room comfort
Good
Nice & peaceful place to stay with family

10/10 Excellent

RACHIT, DELHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE HOTEL AND ROOM
Awesome hotel. I will come next time in whole entire life so stay only this hotel thank you placio de goa
Stayed 3 nights in Dec 2017

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good mid-range city hotel in Panjim. Plenty of good restaurants available within a 10 to 15 min walk. Breakfast OK, but could be improved with better coffee, and from being served inside, rather than in the rather cramped rear yard on wobbly plastic furniture. Helpful, friendly staff.
Stayed 4 nights in Dec 2017

8/10 Good

Sanjay, Pune Maharashtra - India

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel is Nice but washroom is very short
Last three days we enjoy the hotel staying it is Nice and all staff is given service very Nice

8/10 Good

JIGNESH

Liked: Cleanliness, property conditions & facilities

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Very good location. Close to city centre
Very convenient for going around many places at walking distance.

8/10 Good

adithya

Liked: Cleanliness, staff & service, room comfort
Hotel stay was brief, as we were out most part of the day. Ambience is good, staff is courteous. We had booked 2 standard double bed rooms, one of which was upgraded to a suite. Complimentary breakfast was included, which was delicious. Only thing is location is bit away from happening places at Panjim, but taxis and bikes are readily available for rent from the hotel. Staff is very strict with check out time, not flexible at all.

8/10 Good

KETAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Break fast!

8/10 Good

ASEEM, BILASPUR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cool
the room was spacious and very comfortable.we enjoyed the trip.

10/10 Excellent

sachin kumar, Ahmedabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay with family & friends
We enjoyed every bit of our stay in this hotel....location was perfect....morning breakfast delicious.....hotel staff very courteous....although the scooters hired at the hotel do need a little repair work...brakes & alignment issues.

6/10 Okay

Kunal

Disliked: Cleanliness
Nice Hotel but needs little improvements
Well hotel is nice but hygiene is not upto the mark. Firstly I don't get the room I booked via hotel.com which I don't liked at all, because when I have got a room booked at least a month earlier and same has been confirmed by the hotel one day before my arrival. Secondly the toilet don't have exhaust fan and window glass of toilet was broken. But food is very tasty full marks for the same. Staff is co operative. Location of hotel is very good.

10/10 Excellent

Subhash, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very Good Budget Hotel
This was very good stay

8/10 Good

sam, A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our time here. Would book again. Fair stay for a fair price.

6/10 Okay

Rahul, Bangalore

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Loved the stay with few glitches
Hotel service was good. Parking was a issue. Besides the security helped us to park our car in the night. No floor mat. The bath sink & wash basin was not working well. Did not inform this to hotel staff as we were staying only for a day. The hotel location is good. Loved the ambiance.

8/10 Good

RAVISHANKAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Anina, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.. good amenities. . Courteous staff .. Great for families... business trip ..

8/10 Good

Sylvie, Quebec

Liked: Staff & service, property conditions & facilities
Average but OK
Only thing to improve : bad toilet and shower installations

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and is the best at this price.
Overall the stay and the hotel service was good but the cab driver(FIDA) which the hotel people suggested wasnt cooperative and missed out showing places which brought in dissatisfaction as you expect to see the places once you have invested money to watch a particular place.

6/10 Okay

SUBHADIP, Kolkata

Liked: Cleanliness, room comfort
Good
Comfortable and friendly

8/10 Good

Sandeep, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was worth
It was fantastic... very close to Church and market area

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, room comfort
En klassiker
En gammal klassiker som håller stilen till ett rimligt pris,,Sängarna bra,,Wi-Fi Fungerar hela tiden,,Frukosten strålande om du gillar Hindu Vegetarisk,,Det finns även en Brödrost som fungerar,,,Som vanligt är Kaffet odugligt för en Svensk,,Det funkar om du använder mjölk
Stayed 2 nights in Jan 2020
Response from General Manager on 6 Mar,2020
Dear Michael, We would like to take this opportunity to thank you for taking the time to write a review on Expedia on your experience at the Palacio De Goa. We are very happy and delighted that we were able to create the pleasant experience. Your appreciation has been shared with my team and we are motivated to strive for excellence. We greatly value your patronage and look forward to welcoming you back to Palacio De Goa soon. Thank you

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Naftalina
Uso abbondante della naftalina come disinfettante, pulizia approsdimativa, ci avevano proposto un solo lenzuolo e una coperta di lana polverosa, solo su richiesta è srrivato il secondo lenzuolo

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort