2/10 Terrible
Stefanie
Travelled with family and small children
15 Apr,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has great pictures of their lobby, but the rooms we were put in were not clean. We had what appeared to be dried dog urine on our floors (dried up yellow liquid in the corners by the bed), dog hair on the bed, an empty soda bottle, socks, and food on the floor in our first assigned room. It’s very dog friendly as we could hear dogs next door and watched many people staying bring larger dogs out the back into an area to use the restroom. Dogs being allowed is not a problem, if you can keep your rooms clean after stays. We have had dogs and traveled with them in the past, but if you can’t clean properly then it’s an issue. The second room they sent us to had huge chunks of drywall missing with what looked like mold. I spoke with the front desk, after the first room and just asked for a refund and the manager refused and charged us the first night (we had to do everything through Expedia and they directly called the manager on our behalf). She never returned our message to call us, never came out despite the sign saying she was “on duty”. They sent up a sweet gentleman on the first room to see the condition of our room and he told them we needed a new room. Since we were not refunded, we stayed and left after the first night and went to a different hotel. We had an awful experience!
Stefanie
Stayed 4 nights in Mar 2024