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Reviews of Novotel Paris Les Halles

4 out of 5
Novotel Paris Les Halles
8 Place Marguerite De Navarre, Paris, Paris

Reviews

9.0

Wonderful

Rating 10 - Excellent. 672 out of 1002 reviews" "
Rating 8 - Good. 221 out of 1002 reviews" "
Rating 6 - Okay. 65 out of 1002 reviews" "
Rating 4 - Poor. 21 out of 1002 reviews" "
Rating 2 - Terrible. 23 out of 1002 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

silvia

Liked: Cleanliness, staff & service
I found this hotel last minute to our family trip to Paris/London and we weren't disappointed. The location was perfect, close to the train station and pretty much a walk to major attractions and restaurants. It's a good hotel for the price, the room was good and clean, the staff was friendly and very helpful. We liked their breakfast with lots of options from cheeses to fruits and breads, yum. Only giving 4 stars b/c the area around the hotel is a bit dirt and very noisy. Also, one morning during breakfast we were giving a horrible table by the back door of the restaurant in a corner very noise and dirty with tons of box and old chairs pilled on top of each other(ugly).
Stayed 4 nights in Apr 2024
Response from Fabrice Benier, Guest Relation Manager on 1 May,2024
Dear Silvia,Thank you for taking the time to share your recent experience at the Novotel Paris les Halles.We regret that your stay wasn’t as perfect as we would have liked. Please rest assured that we have duly noted your comments which will help us improve our quality of service.Kind regards,Fabrice BenierGuest Relation Manager

10/10 Excellent

ISSAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Gabryelle Paiva-Guest Relation on 28 Apr,2024
Dear Issam,Thank you for taking the time to complete our questionnaire, we were happy to read that you enjoyed your stay with us.We look forward to having the pleasure of seeing you again shortly.Best Regards,Gabryelle PaivaGuest Relation

10/10 Excellent

ISSAM

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk “Lada “ checked us in and was professional . Kabiera was very welcoming and made sure we got all the answers for our questions . Our flight changed and when I asked to be in the same room . She was helpful . Anna the concierge was very informative . Elena checked us out and gave us a fond farewell . If I decided to come back , I would love to stay again in Novotel Paris Les Halles.
Stayed 1 night in Apr 2024
Response from Gabryelle Paiva-Guest Relation on 28 Apr,2024
Dear Mr Issam,We are delighted to hear that your stay at Novotel Paris Les Halles was so enjoyable thanks to our team. We would love to welcome you back again on your next visit to Paris.Best Regards,Gabryelle Paiva- Guest Relation

10/10 Excellent

LAURA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. The only issue was they did not clean the toilet but it was ok
Stayed 4 nights in Apr 2024
Response from Fabrice Benier, Guest relation manager on 23 Apr,2024
Dear Laura,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.Please rest assured that we have duly noted your comments which will help us improve our quality of service.We look forward to hopefully seeing you again soon!Best wishes,

10/10 Excellent

Kelly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for our first trip to Paris and we have no complaints! The staff was friendly and helpful and allowed us to check in early which was greatly appreciated! We had three people in one room and we had just the right amount of space. The room was nicely furnished and cleaned while we were out. The hotel was also in a great location to access public transportation or walk to a lot of the major attractions most tourists want to see on their first trip to Paris. The hotel also had a luggage room that was accessible 24/7 and we were allowed to leave our bags there after we checked out. Check out was at 12:00, but we were staying in Paris for a few more hours. Being allowed to store our luggage gave us the freedom to view a few more things before we caught our train out of the city! I would recommend this hotel to any first time visitor or anyone who wants to be in a convenient location.
Stayed 2 nights in Apr 2024
Response from Fabrice Benier, Guest Relation Manager on 22 Apr,2024
Dear Kelly,Thank you for your feedback on your recent stay with us.It was a pleasure to read your comments and to know that you enjoyed your stay.We look forward to seeing you again and in the meanwhile wish you a very lovely day.Best wishes,Fabrice BenierGuest Relation Manager

8/10 Good

Stacey

Travelled with partner
Liked: Staff & service, property conditions & facilities
A very nice location
Stayed 4 nights in Apr 2024
Response from Fabrice Benier, Guest Relation Manager on 22 Apr,2024
Dear Stacey,Thank you for your feedback on your recent stay with us.It was a pleasure to read your comments and to know that you enjoyed your stay.We look forward to seeing you again and in the meanwhile wish you a very lovely day.Best wishes,Fabrice BenierGuest Relation Manager

10/10 Excellent

Inna

Travelled with family
Liked: Amenities
Great stuff, excellent location! Would stay again.
Stayed 4 nights in Apr 2024
Response from Fabrice Benier, Guest Relation Manager on 22 Apr,2024
Dear Inna,Thank you for your feedback on your recent stay with us.It was a pleasure to read your comments and to know that you enjoyed your stay.We look forward to seeing you again and in the meanwhile wish you a very lovely day.Best wishes,Fabrice BenierGuest Relation Manager

6/10 Okay

eran

Not as safe. They wouldn’t put the heat high enough on three consecutive nights, whenever I asked about it I got a different story
Stayed 3 nights in Apr 2024
Response from Fabrice Benier, Guest Relation Manager on 22 Apr,2024
Dear Eran,Thank you for your feedback following your recent experience. Comfort and satisfaction of our guests are our main priorities and be assured that your feedback has been dully noted to avoid any similar issue in the future.Kind regards,

10/10 Excellent

Ravi Teja

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice property to stay. Their breakfast is very good.
Stayed 2 nights in Apr 2024
Response from Fabrice Benier, Guest Relation Manager on 22 Apr,2024
Dear Ravi Teja,Thank you for your feedback on your recent stay with us.It was a pleasure to read your comments and to know that you enjoyed your stay.We look forward to seeing you again and in the meanwhile wish you a very lovely day.Best wishes,Fabrice BenierGuest Relation Manager

10/10 Excellent

christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best in everything and will definitely be back!
Stayed 7 nights in Mar 2024
Response from Fabrice Benier, Guest Relation Manager on 22 Apr,2024
Dear Christine,Thank you for your feedback on your recent stay with us.It was a pleasure to read your comments and to know that you enjoyed your stay.We look forward to seeing you again and in the meanwhile wish you a very lovely day.Best wishes,Fabrice BenierGuest Relation Manager

10/10 Excellent

Vishal

Liked: Property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Fabrice Benier, Guest Relation Manager on 22 Apr,2024
Dear Vishal,Thank you for your feedback on your recent stay with us.It was a pleasure to read your comments and to know that you enjoyed your stay.We look forward to seeing you again and in the meanwhile wish you a very lovely day.Best wishes,Fabrice BenierGuest Relation Manager

10/10 Excellent

Tabassum

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and service.
Stayed 2 nights in Apr 2024
Response from Fabrice Benier, Guest Relation Manager on 16 Apr,2024
Dear Tabassum,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

2/10 Terrible

Sergey

Travelled with family
My recent stay at Novotel Paris Les Halles was incredibly frustrating and deeply disappointing. The heater in our room was non-functional for the first two nights, leaving us in the cold and ultimately causing my daughter to fall ill. Despite multiple reports to the staff, it took them three days to address the issue, wasting hours of our vacation time waiting for maintenance that repeatedly never showed up. Furthermore, our privacy was blatantly violated. Despite explicit instructions to the front desk and a "Do Not Disturb" sign on our door, hotel staff entered our room without our permission. To make matters worse, upon checkout, I was assured that no charges would be applied to my credit card until the issues had been resolved and compensation had been discussed. Contrary to this assurance, my card was charged without any prior discussion or resolution. The response from the hotel and the lack of accountability have been appalling. This was not just an uncomfortable stay; it was a complete disregard for guest satisfaction and basic hotel standards. I cannot recommend this hotel to anyone based on our experience.
Stayed 6 nights in Mar 2024
Response from Fabrice Benier, Guest Relation Manager on 17 Apr,2024
Dear Sergey,Thank you for taking the time to comment your recent stay in our hotel. Feedbacks from our guests are really important and we are glad to discuss about your experience directly.Kind regards,

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay in this hotel, great location.
Stayed 3 nights in Apr 2024

8/10 Good

Bronson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is ideally positioned as it is 5-minutes (walk) to the Louvre and the Metro station is right outside the hotel. The hotel is clean, modern and well-equipped.
Stayed 2 nights in Apr 2024
Response from Gabryelle-Guest Relation on 12 Apr,2024
Dear Bronson,Thank you for sharing your experience! We're glad to hear that you found our hotel ideally positioned near the Louvre and with convenient access to the Metro. We take pride in our cleanliness, modern amenities, and well-equipped facilities. We hope to have the pleasure of welcoming you back to Novotel in the future!Best Regards,Gabryelle-Guest Relation

10/10 Excellent

Sasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room, and close to all major attractions!
Response from Fabrice Benier, Guest Relation Manager on 8 Apr,2024
Dear Sasha,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

10/10 Excellent

Mohith, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay and convenient to all major attractions!
Stayed 5 nights in Mar 2024
Response from Fabrice Benier, Guest Relation Manager on 8 Apr,2024
Dear Mohith,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

10/10 Excellent

Shweta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, the interior also very nice, restaurant / lobby good, kids play table was really fun for my kid. Loved how lively the neighborhood was and very walkable to many good eating spots, Pompidu museum, Louvre etc. Also right next to a major train stop so commute was easy. Highly recommend this place for families. Staff was really nice and helpful too.
Stayed 5 nights in Mar 2024
Response from Fabrice Benier, Guest Relation Manager on 2 Apr,2024
Dear Shweta,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

10/10 Excellent

Herlander, HIALEAH GARDENS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centric access to all major sites to visit. Access to to the train stations
Stayed 4 nights in Mar 2024
Response from Fabrice Benier, Guest Relation Manager on 2 Apr,2024
Dear Herlander,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

10/10 Excellent

Miltiadis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, polite and friendly staff
Stayed 6 nights in Mar 2024
Response from Fabrice Benier, Guest Relation Manager on 2 Apr,2024
Dear Miltiadis,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

4/10 Poor

Gina

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Fabrice Benier, Guest Relation Manager on 2 Apr,2024
Dear Gina,We regret that your stay wasn’t as perfect as we would have liked, please don't hesitate to give us more details about what caused your dissatisfaction.Kind regards,

10/10 Excellent

Arnaud Jean-Louis, Rockville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location (major landmarks, including the Louvre and Notre Dame, are within walkable distance). Clean & quiet rooms. Luxurious breakfast buffet. Amazing staff. Highly recommended.
Stayed 6 nights in Mar 2024
Response from Fabrice Benier, Guest relation manager on 31 Mar,2024
Dear Jean-Louis,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. We were in a family room and there was plenty of space for our family of 4. Very convenient to all areas of Paris. Gets a little sketchy at night, but that’s ok. We really enjoyed our time and wouldn’t hesitate to stay here again or recommend it to friends/family.
Stayed 6 nights in Mar 2024
Response from Fabrice Benier, Guest relation manager on 31 Mar,2024
Dear Ashley,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
And an excellent breakfast.
Stayed 1 night in Mar 2024
Response from Fabrice Benier, Guest relation manager on 31 Mar,2024
Dear Joe,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

10/10 Excellent

Ashutosh

Travelled with family
Liked: Staff & service, property conditions & facilities
We absolutely loved the location, within walking distance of the louvre. We also appreciated the many dining options. An added bonus was the breakfast buffet as it was a perfect way to start the day. We would recommend the Novotel. Only very slight criticism was the shower pressure could be slightly more powerful
Stayed 5 nights in Mar 2024
Response from Fabrice Benier, Guest relation manager on 31 Mar,2024
Dear Ashutosh,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

8/10 Good

James Woods

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Didnt get wake-up call like requested and limited dining
Stayed 6 nights in Mar 2024
Response from Fabrice Benier, Guest Relation Manager on 29 Mar,2024
Dear James Woods,Thank you for your feedback regarding your recent stay with us.Please rest assured that we have duly noted your comments which will help us improve our quality of service.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

10/10 Excellent

Aramy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in this Hotel was perfect, specially the services, room service, lobby, restaurant, Everything! But also the location. Just amazing!
Stayed 5 nights in Mar 2024
Response from Fabrice Benier, Guest Relation Manager on 28 Mar,2024
Dear Aramy,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

10/10 Excellent

MANUEL GONZALEZ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Fabrice Benier, Guest Relation Manager on 28 Mar,2024
Dear Manuel Gonzalez,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

8/10 Good

Titilola

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is right next to the metro (Red Line). It makes it really convenient to get around.
Stayed 1 night in Mar 2024
Response from Fabrice Benier, Guest Relation Manager on 26 Mar,2024
Dear Titilola,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

10/10 Excellent

Rajen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was exceptional especially Florian
Stayed 5 nights in Mar 2024
Response from Fabrice Benier, Guest Relation Manager on 26 Mar,2024
Dear Rajen,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

10/10 Excellent

Jyoti

Travelled with family, Travelled with partner
We liked everything and top of it, it’s Next to the train station!!
Stayed 4 nights in Mar 2024
Response from Fabrice Benier, Guest Relation Manager on 26 Mar,2024
Dear Jyoti,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

8/10 Good

Yang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Fabrice Benier, Guest Relation Manager on 22 Mar,2024
Dear Yang,Thank you for taking the time to complete our questionnaire, we were happy to read that you enjoyed your stay with us.We look forward to having the pleasure of seeing you again shortly.Sincerely,Fabrice BenierGuest Relation Manager

10/10 Excellent

Gitta M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in great location and its pretty neat and smells good
Stayed 3 nights in Mar 2024
Response from Fabrice Benier, Guest Relation Manager on 19 Mar,2024
Dear Gitta,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

6/10 Okay

Karam

Travelled with family
Property is average, but should be ok given the central location. The area is busy at night but doesn’t feel very safe. Hotel staff are friendly and helpful. Could improve on the cleanliness. But overall not bad.
Stayed 6 nights in Mar 2024
Response from Fabrice Benier, Guest Relation Manager on 18 Mar,2024
Dear Karam,Thank you for taking the time to share your recent experience at the Novotel Paris les Halles.We regret that your stay wasn’t as perfect as we would have liked. Please rest assured that we have duly noted your comments which will help us improve our quality of service.Kind regards,Fabrice BenierGuest Relation Manager

10/10 Excellent

Seonyeong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect stay for family trip with 2 kids. Great dining options in hotel and near by, professional staffs, and safety!
Stayed 3 nights in Mar 2024
Response from Fabrice Benier, Guest relation manager on 31 Mar,2024
Dear Seonyeong,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Fabrice Benier, Guest Relation Manager on 18 Mar,2024
Dear Roy,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Very good.. wiish they provide free water a the hotel !
Stayed 3 nights in Mar 2024
Response from Fabrice Benier, Guest Relation Manager on 14 Mar,2024
Dear Andre,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well. Be assured that your feedback regarding the water has been forward to the relevant service.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

10/10 Excellent

Elin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here! The staff was very friendly, rooms were cleaned, the are very convenient to walk to all tourist attractions. Staff very helpful on guiding us and giving us directions.
Stayed 3 nights in Mar 2024
Response from Fabrice Benier, Guest Relation Manager on 18 Mar,2024
Dear Elin,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Chambres bien insonorisées. Séjour agréable !
Stayed 2 nights in Mar 2024
Response from Fabrice Benier, Guest Relation Manager on 11 Mar,2024
Chère Carole,Merci beaucoup pour votre commentaire concernant votre récent séjour parmi nous.Quel plaisir de vous lire, votre satisfaction est notre priorité et la plus belle de nos récompenses.Nous espérons vous revoir très vite au Novotel Paris les Halles.Bien à vous,Fabrice BenierGuest Relation Manager

10/10 Excellent

Sahil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Fabrice Benier, Guest Relation Manager on 11 Mar,2024
Dear Sahil,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

10/10 Excellent

Alexei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well run, polite helpful staff, great location. As close to a 5 star hotel that a 4 star hotel can be. Only issue i had was the 'gym' had no facilities for weight training basically.
Stayed 3 nights in Mar 2024
Response from Fabrice Benier, Guest Relation Manager on 5 Mar,2024
Dear Alexei,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of The most comfortable and modern hotel I’ve stayed. The staff is very friendly and supportive!
Stayed 2 nights in Mar 2024
Response from Fabrice Benier, Guest Relation Manager on 5 Mar,2024
Dear Jose,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

10/10 Excellent

Adam

Stayed 2 nights in Feb 2024
Response from Fabrice Benier, Guest Relation Manager on 5 Mar,2024
Dear Adam,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be hard to imagine a more conveniently located hotel. This one was a straight shot on the Metro from CDG airport to Chatelet-Les Halles. You come up the escalator at the Marguerite de Navarre or Porte Berger exits, and there it is! We could walk to Notre Dame, shopping, the Hotel de Ville, etc. Delicious breakfast and quiet at night. Perfect. We would absolutely stay here again.
Stayed 4 nights in Feb 2024
Response from Fabrice Benier, Guest Relation Manager on 3 Mar,2024
Dear Christina,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

6/10 Okay

Cameron Graham, Skelmorlie

Travelled with family
Liked: Cleanliness
Location is very central & useful, though many dodgy-looking guys hanging around outside in the evenings. The hotel public areas are attractive and comfortable, but rooms on the spartan side. More like three star. Not great pillows, travelodge quality bedding. Really annoying (and so typical) is turning off the coffee machine at exactly 11am on sunday morning breakfast. No feeling of real welcome or service in this place. Really just a shiny Mercure or Ibis charging extra for nothing much.
Stayed 4 nights in Feb 2024
Response from Fabrice Benier, Guest Relation Manager on 3 Mar,2024
Dear Cameron,Thank you for taking the time to share your recent experience at the Novotel Paris les Halles.We regret that your stay wasn’t as perfect as we would have liked. Please rest assured that we have duly noted your comments which will help us improve our quality of service.Kind regards,Fabrice BenierGuest Relation Manager

10/10 Excellent

George

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, convenient location. Well managed hotel.
Stayed 2 nights in Feb 2024
Response from Fabrice Benier, Guest Relation Manager on 27 Feb,2024
Dear George,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

10/10 Excellent

Melissa, Hicksville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. You can walk to many attraction and the train stop from the airport is right in front of the hotel.
Stayed 3 nights in Feb 2024
Response from Fabrice Benier, Guest Relation Manager on 26 Feb,2024
Dear Melissa,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

10/10 Excellent

Maida Lynnette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in a touristy area. Walking distance to a lot of restaurants and attractions. Hotel rooms are clean and staff is friendly.
Stayed 5 nights in Feb 2024
Response from Fabrice Benier, Guest Relation Manager on 26 Feb,2024
Dear Maida,Thank you for your feedback regarding your recent stay with us.It was a pleasure to read your review and to know that all went well.We look forward to hopefully seeing you again soon!Best wishes,Fabrice BenierGuest Relation Manager

8/10 Good

Pedro Luis Braga

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Fabrice Benier, Guest Relation Manager on 23 Feb,2024
Dear Pedro,Thank you for taking the time to complete our questionnaire, we were happy that you enjoyed your stay with us.We look forward to having the pleasure of seeing you again shortly.Sincerely,Fabrice BenierGuest Relation Manager

8/10 Good

Gemma

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staff were all fabulous and the location was superb - it was so convenient. However, there was a mouse running around the dining area while my daughter and I were eating. I wasn’t satisfied with the response from the member of staff that the hotel has a garden and whilst the they take steps to deal with mice, it will never remove their presence completely.
Stayed 1 night in Feb 2024
Response from Fabrice Benier, Guest Relation Manager on 19 Feb,2024
Dear Gemma,Thank you for taking time to comment and rate your recent experience in our hotel. We are glad to read that you enjoyed most of your stay, which is really important for us. However we apologise for the inconvenient enconter you made in our bar. Be assured that we take really seriously this matter and we are currently dealing with it.We hope despite this element that we could soon have the opportunity to welcome you again.Kind regards,Fabrice Benier,Guest relation manager