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Reviews of Canopy by Hilton Paris Trocadero

4 out of 5
Canopy by Hilton Paris Trocadero
16 avenue d'Eylau, Paris

Reviews

9.2

Wonderful

Rating 10 - Excellent. 66 out of 90 reviews" "
Rating 8 - Good. 16 out of 90 reviews" "
Rating 6 - Okay. 2 out of 90 reviews" "
Rating 4 - Poor. 3 out of 90 reviews" "
Rating 2 - Terrible. 3 out of 90 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Isabel, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine
Stayed 1 night in Mar 2024

10/10 Excellent

Nadia Odessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Thomas, Reading

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

PEDRO

Stayed 5 nights in Dec 2023

10/10 Excellent

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location!
Amazing location! Very close to the Trocadero (and museums) where you can enjoy an amazing view of the Eiffel Tower. I was an overnight stay but I will pick up this hotel again for museums visit and shopping around.
View of the scintillant Eiffel Tower, right from the hotel's entry.
Street view
Entryway
Shower
Stayed 1 night in Dec 2023

10/10 Excellent

Lourdes

Stayed 2 nights in Dec 2023

2/10 Terrible

john

Disliked: Staff & service, amenities, property conditions & facilities
The manager had poor customer service skills and did meet my needs or concerns. I had to edit my full statement to meet the conditions set by Expedia to post this message.
Stayed 3 nights in Dec 2023

10/10 Excellent

Katrina Geneva Garcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Canopy was excellent. All staff was friendly, clean rooms, and walking distance to shops, resturants, and the infamous Eiffel Tower. I would definitely recommend and return!
Stayed 3 nights in Nov 2023
Response from Canopy Team on 12 Dec,2023
Thank you so much for your feedback!We look forward to welcoming you in the future.Positively Yours,

10/10 Excellent

RIKI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel dining; food and drinks VERY expensive!
Stayed 2 nights in Nov 2023
Response from Canopy Team on 12 Dec,2023
Thank you for your feedback.We look forward to welcoming you in the future.Positively Yours,

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Amenities
Our stay at the Canopy could Not have been better! The staff was over the top amazing and accommodating and made us feel right at home. The location is in a great little neighborhood and super close To the Eiffel tower. Amazing experience all around!
Stayed 5 nights in Nov 2023
Response from Canopy Team on 12 Dec,2023
Thank you so much for your feedback!We look forward to welcoming you in the future.Positively Yours,

8/10 Good

Pablo Emilio Meneses

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I like the location.
Stayed 5 nights in Oct 2023
Response from Canopy Team on 12 Dec,2023
Thank you so much for your feedback!We look forward to welcoming you in the future.Positively Yours,

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Boutique
This hotel was wonderfully located and was easily walkable to several places. It had an easy walk to the subway, Hop On / Hop Off, and a readily available taxi queue. Take my word about more expensive restaurants located around the Eiffel Tower just down the street from us. There are others in the opposite direction with very similar menus and much friendlier service. The room was clean with a comfortable bed. The breakfast was much like the complimentary kinds in the States. And lastly, how Europeans can go without ice is beyond belief as it took extra steps to get any for our room.
Stayed 1 night in Aug 2023
Response from Canopy Team on 12 Dec,2023
Thank you so much for your feedback!We look forward to welcoming you in the future.Positively Yours,

8/10 Good

Cheryl

Great staff
Stayed 3 nights in Sep 2023

10/10 Excellent

Tanya, Philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super friendly and helpful with recommendations for places to eat and how to find the grocery store. If ever anything was needed, service was prompt and courteous. With so many properties to choose from, I'm beyond happy we chose the Canopy for our first trip to Paris. We were celebrating our 10th wedding anniversary and the team was kind enough to leave us a sweet note and provided a few refreshments. The location is fantastic - walking distance to the Eiffel Tower and close to the metro. The starting point for many of our excursions were in this area so it was very convenient. The only opportunity I'll mention is the TV. English speaking channels are minimal and you can't cast to the TV from your device. We didn't spend a lot of time in our room but it would have been nice to have a better selection or be able to use some of our streaming products. Overall, we're very satisfied with our stay.
Stayed 7 nights in Aug 2023

10/10 Excellent

Ruth

Stayed 1 night in Aug 2023

6/10 Okay

Ron

Disliked: Room comfort
This day was okay didn't like the fact that I had to go all the way down to the first floor to get any water didn't like the fact that there there is no snack machines or anything to get throughout the night or any convenience store or anything The floors and the hotel room was dirty the bed was hard just okay
Stayed 3 nights in Aug 2023

10/10 Excellent

Theresa

Travelled with family, Travelled with group
Liked: Amenities
The street and rooftop bar have a great view of the Eiffel Tower. Staff is great. Rooms are spacious. Breakfast buffet was very good.
Stayed 3 nights in Aug 2023

8/10 Good

Margaret

Stayed 2 nights in Jun 2023

8/10 Good

Sudhakar

Liked: Cleanliness, staff & service, property conditions & facilities
Tennis friendly
Stayed 4 nights in Jun 2023

10/10 Excellent

Rabee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Brendan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My family of four from Australia loved this hotel. The location is great if you want to be near the Eiffel Tower and it is a 2 min walk, if that to the Metro. The rooms were clean and the Hotel Breakfast was delicious. Highly Recommend this hotel.
Stayed 3 nights in May 2023

10/10 Excellent

PEDRO

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location.
Stayed 4 nights in May 2023

10/10 Excellent

Christopher

Stayed 1 night in May 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heart of Paris
Awesome hotel in the heart of the main downtown Paris area. Great vibe, great food & drinks and the entire staff were top notch service levels!! Would definitely recommend!!
Stayed 3 nights in May 2023

10/10 Excellent

Tanisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

2/10 Terrible

Souheil

Travelled with partner
Disliked: Staff & service
Overpriced because of the Eiffel tower view
Stayed 2 nights in Apr 2023

10/10 Excellent

Linde

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in a great location and was very clean. The staff were extremely kind and helpful. I will definitely stay at this location again for my next visit to Paris.
Stayed 1 night in Apr 2023

10/10 Excellent

Chong, Pleasanton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staffs are very sincere and helpful, especially the receptionist. Breakfast is one of the best with fresh juices and varieties.
Stayed 3 nights in Apr 2023

10/10 Excellent

Gregory, Spokane

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Ester Barrios-Arshak-Lead Welcome Enthusiast on 19 Jan,2023
Dear Amir,Thank you so much for giving us perfect feedback!We look forward to welcoming you again in the future.Positively yours,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Ester Barrios-Arshak-Lead Welcome Enthusiast on 19 Jan,2023
Dear guest,Thank you so much for giving us perfect feedback!We look forward to welcoming you again in the future.Positively yours,

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would hands down stay at this hotel again. So close to the metro and the Eiffel Tower is within walking distance. Super clean. Quiet location. Top notch staff. The restaurants near it are extremely crowded due to location, which is the only down side I can think of. Need to go a little further out to avoid long lines if you’re going in tourist season.
Response from Ester Barrios-Arshak-Lead Welcome Enthusiast on 19 Jan,2023
Dear Susan,Thank you so much for your awesome feedback, we are glad you enjoyed your stay with us and your time in Paris.We look forward to welcoming you in the future!Positively yours,

10/10 Excellent

Mohamed, Cairo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located, super friendly staff, clean and modern design, decent room sizes, slightly over priced but the location and the over all experience make up for the price, would definitely go again when I’m in Paris
Stayed 2 nights in Dec 2022
Response from Canopy Team on 13 Dec,2022
Dear Mohamed,Thank you for your feedback!We look forward to welcoming you back in the future.

10/10 Excellent

Brandon

Stayed 1 night in Dec 2022
Response from Ester Barrios-Arshak-Lead Welcome Enthusiast on 5 Dec,2022
Dear Brandon,Thank you so much for your excellent feedback!We look forward to welcoming you again in the future.Positively yours,

10/10 Excellent

khalil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Spacious and clean rooms. Bit understaffed at reception though.
Response from Ester Barrios-Arshak-Lead Welcome Enthusiast on 5 Dec,2022
Dear Khalil,Thank you for your feedback.We look froward to welcoming you again in the future.Positively yours,

10/10 Excellent

Bhavin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and view but a bit pricey.
Response from Ester Barrios-Arshak-Lead Welcome Enthusiast on 29 Nov,2022
Dear Bhavin,Thank you for your feedback, we look forward to having you again in the future.Positively yours,

10/10 Excellent

Shin-haeng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will book this hotel again when i will visit paris again
Stayed 4 nights in Nov 2022

10/10 Excellent

Raynan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel overall
Stayed 4 nights in Nov 2022
Response from Ester Barrios-Arshak-Lead Welcome Enthusiast on 15 Nov,2022
Dear Raynan,Thank you so much for your feedback!

10/10 Excellent

Gary

Stayed 5 nights in Aug 2022

10/10 Excellent

Razeen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super generous, hotel was amazing experience worth the price and the location is outstanding. 10/10
Stayed 2 nights in Oct 2022
Response from Ester Barrios-Arshak-Lead Welcome Enthusiast on 10 Oct,2022
Dear Razeen,Thank you so much for your amazing feedback!We are glad you enjoyed your stay, and we look forward to having you again in the future.

8/10 Good

John

Stayed 2 nights in Sep 2022

8/10 Good

Sandeep

Stayed 2 nights in Sep 2022

6/10 Okay

Halldor E

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Sep 2022

10/10 Excellent

larry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Your people Your tv s are terrible
Stayed 7 nights in Aug 2022
Response from Team Canopy on 23 Sept,2022
Dear Larry,Thank you for your feedback.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So helpful, very close, and excellent staff
Stayed 2 nights in Aug 2022
Response from Ester Barrios-Arshak-Lead Welcome Enthusiast on 26 Aug,2022
Dear Jennifer,Thank you so much for your great feedback!We look forward to having you back in the future.Positively yours,

10/10 Excellent

Arjun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in an awesome area. It is very walkable to the Eiffel Tower. Our room had a view of the tower from the balcony. I would certainly stay here again. We had a junior suite which was very clean and big size for Paris.
Stayed 5 nights in Aug 2022
Response from Ester Barrios-Arshak-Lead Welcome Enthusiast on 22 Aug,2022
Dear Arjun,Thank you so much for your feedback, we really appreciate you taking the time to share it!We look forward to having you in the future.Positively yours

8/10 Good

Suni, Ashburn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great overall
Stayed 7 nights in Jul 2022
Response from Ester Barrios-Arshak-Lead Welcome Enthusiast on 7 Aug,2022
Dear Suni, Thank you for your review!

10/10 Excellent

DIPALI, Sumter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location of you are visiting Eiffel Tower and surrounding major attractions. Roof top bar was icing on the cake. We had amazing time staying at this location. I would highly recommend this hotel.
Stayed 3 nights in Aug 2022
Response from Ester Barrios-Arshak-Lead Welcome Enthusiast on 6 Aug,2022
Dear Dipali, Thank you so much for your great feedback, we are glad you enjoyed your stay with us! See you soon,