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Reviews of The Brunswick Hotel Complex

3.5 out of 5
The Brunswick Hotel Complex
72 James Street, Parry Sound, ON

Reviews

4.2
Rating 10 - Excellent. 10 out of 298 reviews" "
Rating 8 - Good. 33 out of 298 reviews" "
Rating 6 - Okay. 50 out of 298 reviews" "
Rating 4 - Poor. 77 out of 298 reviews" "
Rating 2 - Terrible. 128 out of 298 reviews" "

4.4/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

3.8/10

Property conditions & facilities

3.2/10

Eco-friendliness

Reviews

10/10 Excellent

JEAN-PIERRE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Quiet especially during winter time.

2/10 Terrible

Keith

Travelled with partner
Disliked: Cleanliness, staff & service
This hotel needs a total renovation to be a clean, safe place to stay. Right now it should be closed and renovated before allowing any more guests. There isn't even a front desk, parking is poor at best with no clear entrance to the rooms. A dark, damp stairwell leads to a darker, damper hallway will paint peeling off the ceiling and walls. Those were definite red flags, then our room had not yet been cleaned was the final straw. Very, very poor.
Stayed 1 night in Sep 2022

2/10 Terrible

Peggy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most disgusting establishment that I’ve ever set foot in. It is completely run down; the mini fridge was growing mold (and who knows what else!) inside - when my friend opened it, she gagged from the stench; there was garbage under the beds - pop cans, wrappers, dirty socks, etc; the bathtub was black on the bottom and there was black mold on either side of the tub. The hotel is attached to a bar/restaurant (apparently the same owner) - those are the only people there to talk to - we asked for a vacuum - which my friend used to try to get rid of some of the dirt on the carpet (we thought someone would vacuum for us but they just left it outside our room beside the fridge that we had to put in the hall because the smell was so bad). In my opinion, Expedia should not advertise for, or have anything to do with this hotel. I’m not sure where or when the pictures that are online were taken but the room we had was not even close to looking like that one. And don’t even get me started on the claim of “enhanced cleanliness measures”. We spent the next 5 nights sleeping in a tent in the bush which was better accommodations than this hotel provided.
Stayed 1 night in Aug 2022

2/10 Terrible

Jamie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a month ahead, even called after check-in time to make sure everything was set. We showed up that evening and were told “the housekeeper didn’t show up today, there’s no room for you.” And were sent away with no sympathy or help.
Stayed 1 night in Aug 2022

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Raymond

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet looks like it had not been vacuumed in a month. Debris was left under the beds. The bathrooms had mold that had been there for a long time. Fleas were jumping in the bathroom.
Stayed 1 night in Aug 2022

2/10 Terrible

Margaret

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Unbelievably disgusting
This hotel was nothing like pictures on hotels.com Should not even be advertised to be rented. There was no check in desk or any formal hotel stuff. The office fir check in was a tiny little closet space in the attached sports bar The hallways were stinky and dirty. First room we were given had no bathroom door. Tv didn’t work. Upon complaining the second room we were given was a little bit better but the fridge was full of mold. The room had not been vacuumed there was garbage and stuff under the beds. Water stains on the ceiling from leakage above. It was too late for me and my friend to demand a refund and try and find another hotel as we were from out of town So we stayed there. But it was so bad we were worried we might wake up in the tub full of ice missing our organs. I couldn’t even get an official receipt upon check out to use for the new staycation tax credit And the charge for that was still $137 for a dump.. I would never recommend anyone stay there and it should be removed from all the rental sites The only good thing was the staff at the attached sports bar.
Stayed 1 night in Jul 2022

2/10 Terrible

Ed

Stayed 1 night in Jul 2022

4/10 Poor

michele

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room hadn't been vacuumed. The screen door had a hole in it and there was no barrier so you could easily have plunged through it down one story onto the parking lot. The wall had plaster damage. The A/c unit was up against the ceiling and you had to climb on the furniture to turn it on. On a positive note the bed was clean and comfortable .
Stayed 1 night in Jun 2022

4/10 Poor

Connie

Travelled with family
Disliked: Property conditions & facilities
Don't
Old, run down and sheets on one bed were dirty. Mold in bathroom. Durty fridge. No outside locks on building.
Stayed 1 night in Jun 2022

2/10 Terrible

Dr. David J

Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled, unsafe parking/ access, should not be advertised as being suitable for families
Stayed 1 night in Jun 2022

2/10 Terrible

Garry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is under renovation but nothing like the photos. No room service to make the beds or new towels. The toilet was disgusting. I was Very sad that such a place is on Expedia.
Stayed 2 nights in May 2022

2/10 Terrible

laroux

Disliked: Staff & service, amenities
You guys need to fix that garbage WiFi..tired of using my data
Stayed 1 night in Mar 2022

2/10 Terrible

Gabriel

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
BED BUGS. I was in room 104, and have 6 bites from bedbugs. Had to keep all of my bags outside when I got home to not being them into my house. There was hair all over the shower, stains on the sheets. It's a cheap hotel and I wasn't expecting luxury, but bedbugs are not ok.
Stayed 1 night in Jan 2022

2/10 Terrible

Donald, Belwood

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room was dirty, had no heat initially so we had to change rooms, stiil dirty ansd several safety hazards including in the morning no check out and door closest was key locked and that would be a fire hazard. Nothing to redeem it. Beds and tv ok.
Stayed 1 night in Nov 2021

2/10 Terrible

Bonnie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most DISGUSTING hotel I have ever stayed in!!! When we checked in we had to go into a bar, there is no front desk. It was difficult to find. When we went to our room, the hallways were dirty and room numbers were written with marker on the walls. Opening our door, we saw unmade beds, garbage, and towels all over. We had to go back and out and around building to get back to bar where we told them what we found. They said we could go somewhere else, but it was late and we had been driving all day, so they said they would get the room cleaned up and give us a free drink while we waited. We had the drink. There were some very rude and sketchy people in the bar/restaurant. When the room was ready, the girl came and told us she was done. She was nice enough. Going back into the room, we checked the sheets and towels and found them to be clean. The carpet was disgusting and felt like it. Under the bed were cigarette butts, empty bottles, and other garbage. We were so tired, we stayed. Oh, and their 'parking lot' was totally sketchy -- a little uneven area behind the building and opening to another street. There was an overflowing dumpster and bags of garbage all over as well as garbage blowing around. We were nervous to leave the car there. Would have liked a full refund for this visit.
Stayed 1 night in Aug 2021

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Good for off the highway motel no special features. A good place to lay your head down The staff at the counter or amazing very accommodating.
Stayed 1 night in Sep 2021

4/10 Poor

Rose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were nice, but even though the sheets smelled clean, there were blood stains on them. The towels were stained and tiny, the floor was disgustingly dirty, the exterior door lock was broken and the hallway was gross... let's just say, the picture is very deceiving.
Stayed 1 night in Aug 2021

2/10 Terrible

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disaster in Parry Sound
It was terrible. I suggest that Hotels.com never recommend this hotel.
Stayed 1 night in Aug 2021

2/10 Terrible

Gaetano

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
it really sucks
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Property misrepresented, pictures on website must be 25 years old. Very old and rundown
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness
There was a restaurant and bar onsite which was great. Overall the property is outdated, smells like cigarette smoke and in need of a renovation or at least new linens. The bed was comfortable and the price was low, but will be looking elsewhere for next stay in Parry sound
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room was comfortable but needs aupdating
Stayed 1 night in Jul 2021

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting! I am a farm girl so I’m not afraid of a little dirt but this place should be condemned! Expedia you should be ashamed of the misrepresentation of this place. Extremely difficult to find as there is no signage. After phoning, was told to go to the back parking lot and come in the back door. The name of the hotel was absolutely nowhere and the broken down fence and overflowing dumpsters everywhere were the first clue that this was a really seedy place. The “back door” had a broken lock hanging off it and provided absolutely no security. Nothing could have prepared me for the filth in the hallways. Not only old and worn but absolutely filthy. Dirt on the floor, in the stairwell, filthy musty carpets. After stumbling through dingy hallways I found the bar. When I asked where the check in was they said, oh just here. Was expecting the drunks and prostitutes to come knocking. Absolutely horrid experience.
Stayed 1 night in Jul 2021

4/10 Poor

Jayme

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021

2/10 Terrible

Rob

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The way they treated two ladies, my daughter and I, should account for a civil lawsuit. We came in a little bit before 8 PM for check-in and couldn’t find an entrance to the hotel front desk. We called and called for 10 minutes and no one picked up the phone.The Brunswick Sports Bar was locked. The reservation said “Brunswick Hotel” - which does not exist. We drove around the back to find a Knights Inn in the back with a dark and a dingy entrance in front of a dumpster, in the same complex and figured this was the hotel. The name and pictures on the reservation totally lied.Entered very scared to find no one in the hallway. It looked like a haunted space that reeked of alcohol and cigarettes. Finally saw a man who looked drunk. We asked him about the front desk and he said everything was locked because it was after 8 pm. (The reservation said checkin was before 11 pm)He said he was the cousin of the lady at the front desk and tried to call her. She refused to come and let us in. Then a man who worked in the kitchen showed up and said he had the master key and can let us in the room but can’t give us the key to it. Which meant we couldn’t go out - even to our car to get luggage and can’t leave the room to get dinner and stay locked in.There was not another soul in that dark dingy hallway and any of the rooms. No security, nobody manning the front desk - my 10 year old was shaking in fear. We ran back to our car before he locked us in one of the rooms which he offered.
Stayed 1 night in Apr 2021

2/10 Terrible

Janine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No one answered the phone tried every extension was unable to find the place
Stayed 1 night in Feb 2021

4/10 Poor

Caroline

Disliked: Cleanliness, property conditions & facilities
Not clean
Very run down hotel. The bathroom was moldy and the carpets here threadbare and dirty. The saving grace was a comfortable bed but I did find a hair in the bed.
Stayed 2 nights in Nov 2020

4/10 Poor

Trevor

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Not as shown in pictures on line.
The bed is very comfortable and clean. Everything else is run down and desperate need of remodeling and repair. I am a builder/renovator. A little TLC would go a long way. I would not go back. Pictures on line are not what we expected at all.
Stayed 1 night in Nov 2020

2/10 Terrible

WilliamCyle, Ontario

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was disgustingly dirty. The photos shown on Expedia must be from the day the “renovation” was completed and th n photo shopped. Our room was NOTHING like in the photo. There was exposed electrical in our ceiling as well left me uneasy.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2020

6/10 Okay

Nadine

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2020

2/10 Terrible

Vanessa, Toronto

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place has a great potential to be nicely renovated. Restaurant next to it is nice.
Stayed 3 nights in Sep 2020

2/10 Terrible

Tracie

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Cost us $100 to not stay (not fit for humans)
We didn’t stay here. There is no way they are cleaning these rooms. We looked at three rooms and each were not acceptable. The picture on hotel.com are not accurate and reviews are obviously fake. The beds are somewhat new although all rooms had either phone book or Bible holding one leg even. Too much filth to write about. Bleach marks on carpet (blood cleanup?), water bottle and debris under beds, outlets with no cover behind bed, bedside lamps no bulbs or lamp shades, so much pigeon poop on balcony, and beer cans and cigarette butts on balcony... and on and on. Covid is least of your worries.
No bulbs or lamp shades
No cover on electrical socket and lots of debris.
Bleach marks? Phone book holding bed level.
So much pigeon poo. Which means if you use balcony you drag it into room.
Stayed 1 night in Sep 2020

8/10 Good

Ailyn E.

Liked: Cleanliness
Good place for the family
So good and safety
Stayed 1 night in Aug 2020

2/10 Terrible

Carson

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel ever
It was the worst place I have ever been in one look at the room we left we did not stay there it was gross looking and I think we still have to pay
Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My worst hotel experience in Canada
That was my worst hotel experience in Canada. Paying almost $100/night, bringing my family to that ...hotel, we found complete anti-sanitary condition at the room! The bathtub was dirty, dirt at the bathroom corners, somebody's hair in the bathtub, the bed sheets had not been changed since previous guest(!) Later we found bad leaking from bathroom sink p-trap, water was all-over... When I tried to complain to administrator, she explained it as "newly hired girl has not experience in cleaning the room"(!) and "if we are not satisfied, we can look for another hotel, and apply for refund from the online service sold us current accommodation rent!"... We came to Perry Sound specifically for "30 000 islands" trip, and had no enough time to look another hotel. That is why we had to stay in that "dirty hole", otherwise no even a second would spend there!
Stayed 1 night in Sep 2020

8/10 Good

Neil

Liked: Staff & service, room comfort
Central location.
Central location. Wifi works well. Rooms need refurbshment etc but bed was clean. Staff very good and friendly.
Stayed 1 night in Sep 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2020

2/10 Terrible

Carol, Parry Sound Ontario Canada

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I was shocked at how the bathroom was in disrepair, The fan was not working and the box just was just hanging there. Lots of cracking and peeling paint on the ceiling. The bath tub was in horrible shape - lots of chips missing from the tub - more than a dozen! The bathroom flooring had a big patch missing . The beds were very comfortable. Even though $85.00 is inexpensive, the bathroom was a nightmare. It requires extensive renovation . While waiting for my husband to park the car, I met a girl on the sidewalk who was almost in tears because her room was so awful. I think I should get some money back from the Brunswick Hotel.
Stayed 1 night in Sep 2020

4/10 Poor

Verified traveller

Stayed 4 nights in Aug 2020

4/10 Poor

shawn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated dump
Dark unsafe parking. Unsecure back door enterançe ( left propped open alnight.) Unkept room very dated. Over charged for room. Picutes on site are either a lye or dated from last reno. Will not stay here EVER again.
Stayed 1 night in Sep 2020

6/10 Okay

CD

Disliked: Property conditions & facilities
Entry to rooms was through a back door, held open by a chair! The door remained open the entire night, we did it feel secure at all. This place has great potential happy to see it’s being taken over by a franchise, in need of major renovations.
Stayed 1 night in Sep 2020

2/10 Terrible

Jane, Hamilton

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived later than expected, listed number for hotel was not in service, after hours number posted on door went to voicemail repeatedly so we're unable to access the hotel and had to try to find an alternative place to stay for the night.
Stayed 1 night in Aug 2020

2/10 Terrible

Don, Midland ontario

Disliked: Cleanliness
Never stay there again Run down No security lock on door Room number marked with a sharpie Circuit breaker for tv and lights popping
Stayed 1 night in Aug 2020

8/10 Good

George

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property has a old and crumbling look. Not very clean exteriors. If you can spend a little more stay elsewhere.
Stayed 1 night in Aug 2020