Sonesta Hotel, Pasadena hotels

"Very accommodating; although they were shorthanded w/staff."

"There were chicken bones under the bed. I complained to front desk and they did not address the issue. I paid for breakfast and none was supplied. I was told to contact Expedia which I did (took a good half hour) and they could only negotiate 1 breakfast refund out of a 3 night stay. There was no hairdryer in the room. No privacy sign so cleaners walked in on us. Unfriendly staff (some were friendly). I cannot reach customer service over the phone because I booked 3rd party. "

"Very friendly Room very clean and well appointed "

"It's a horrible hotel full of mice."

"DO NOT BUY THE CONTINENTAL BREAKFAST.WE PAID 28.00 FOR 2 PEOPLE AND WS OFFERED A MUFFIN AND JUICE.WHAT A JOKE. NEVER EVER HAVE I HAD TO PAY EXTRA AND THEY SAID IT WAS COMPLEMENTARY AND THEY Would give us a MUFFIN and JUICE. We said really for 30.00 it was supposed to be a cot"

"Check in was terrible "

"Clean room and comfortable beds. Continental breakfast was hot and fresh. We have been repeat customers for many years. "

"An amazing stay from start to finish! Our room was not ready upon check in and to our surprise we were upgraded to the presidential suite. The unexpected room upgrade truly added to our engagement celebration and made our stay unforgettable. All the staff were very friendly, attentive and made us feel exceptionally welcomed. Definitely would recommend and would stay here again! "

"This place was fabulous. The women who checked us in were great. They had to wait for the reservation to come through and worked very hard to do so. The room was spacious and extremely clean. The bar staff was terrific, also. We will stay here again when we’re in the area."