Paya Sarang Helang

The staff were amazing

Booked a 2-night stay in a 3-bedroom apartment. Check-in was simple. There was just 1 guy standing near the perpetually crowded lobby giving out the keycard and his command of English wasn’t great. Good enough to tell you that you would be held responsible for any violation of house rules. Additional keycards required a further deposit of RM200, so cough up if you’re travelling in a big group and need flexibility. 1 parking lot allocated per apartment. What was advertised as a 3-bedroom apartment was more like a 2-bedroom and one makeshift room. The third room was converted into a bedroom using a sliding door with tinted glass. Zero privacy, claustrophobic, no windows and poor ventilation (musky smell). Totally could not meet our needs and we had to quickly search for an additional room in a hotel nearby incurring additional costs. There were only 2 bathrooms and not 3 as advertised. Other than that, the apartment was clean and well-furnished. WiFi was not working initially but we were given a fresh password and that was solved. Lifts were slow and we never knew when it would arrive because there were no displays showing which floor the lifts were at. Swimming pool was crowded and not enough deck chairs. In summary, this is an apartment for rent in a good location. You get what you pay for, but we didn’t appreciate the 2-bedroom being marketed as a 3-bedroom with 3 bathrooms. Won’t be coming back.

We received very good service from Edmund at the front desk. Our requests were met with promptly. Will definitely stay there again!