Paya Holidays

The room was big, but dirty. They do not clean under the beds. The pillows had stains. The shower took 6-7 minutes just to get a bit of hot water. Bathroom was really small for a family quadruple room. You had to step in the shower to open the door to get out of the bathroom. The parking is set up in a way that is confusing. You scan your pay card to get in, and it was just one level, but says "more parking" this way, but there was not. Security was not helpful in the parking structure. They should help or say the lot is full before entering. The staff was nice, but did not really give instructions. The location was convenient, but that is really it. There was nothing nice about the property, There are no amenities for the guests to use. The WiFi constantly dropped off and was unreliable. I think if they fixed a few things, it would be a nicer property for the cost.

Dont expect help from hotel staff as they have nothing to do with guests that book through this site. Had to communicate with room owner direct. No towels or access to the gym. When asked for them we received torn dirty towels. Very disappointing 😞

The property is located in a brand-new skyscraper that is yet to be completed and launched. It is very, very quiet (felt like I was the only person in the entire building). Facilities work fine and are brand new. Reception staff also good. Biggest drawback: Jewel Oxley is not yet in any ride or delivery app, so couriers and drivers deliver to building next door or wait for you somewhere completely different. Overall good stay.

We stayed in a type c property with two separate self- contained bedrooms which was connected with a dual lockable door. The facilities were good although some maintenance was required on the cupboard doors. The pools were nice although the tiles were coming off and required maintenance as well.