Terrace/patio
Check availability

Reviews of Quality Inn Payson I-15

2.5 out of 5
Quality Inn Payson I-15
830 N Main St, Payson, UT

Reviews

8.2

Very good

Rating 10 - Excellent. 355 out of 817 reviews" "
Rating 8 - Good. 288 out of 817 reviews" "
Rating 6 - Okay. 104 out of 817 reviews" "
Rating 4 - Poor. 39 out of 817 reviews" "
Rating 2 - Terrible. 31 out of 817 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

Kristina, Rathdrum

Liked: Staff & service
Stayed 4 nights in May 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay…price was incredible! Loved the cleanliness and huge pool!
Stayed 1 night in May 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Had a very pleasant stay. Staff was wonderful. I’ll be back!
Stayed 6 nights in Apr 2024

8/10 Good

Lillian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Fixtures need upgrading. Driveway needs work.
Stayed 4 nights in Apr 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable, room was clean. Best welcome from staff. Will definitely be staying here again.
Stayed 1 night in May 2024

10/10 Excellent

Debra, Albany

Stayed 3 nights in Apr 2024

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated the 24⁰ coffee machine, pleasant staff, clean and welcoming place w pool/hot tub we didn't have time to use.
Stayed 3 nights in Apr 2024

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is well priced, clean and comfortable, and conveniently located for our needs.
Stayed 6 nights in Apr 2024

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to the set for filming The Chosen. It is a bit dated but clean and the staff was very helpfu.
Stayed 8 nights in Apr 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable and affordable. The staff were super friendly and helpful. Breakfast was good. Great place to stay!
Stayed 4 nights in Apr 2024
Response from Payson Quality Inn on 28 Apr,2024
Thank you for your feedback. We are so glad you enjoyed your stay and we hope you visit again soon.

10/10 Excellent

Matthew, St. Petersburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Stay. Thank You.
Stayed 7 nights in Apr 2024
Response from Payson Quality Inn on 28 Apr,2024
Thank you for your feedback. We hope you visit again soon.

6/10 Okay

James

Stayed 1 night in Mar 2024

4/10 Poor

John

Stayed 1 night in Apr 2024

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and adorable. Nice staff. Breakfast only had waffles for hot food
Stayed 1 night in Apr 2024
Response from Payson Quality Inn on 19 Apr,2024
We are so glad you enjoyed your stay and hope you visit again soon!

10/10 Excellent

Pat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice breakfast/ enjoyed hot tub
Stayed 1 night in Apr 2024
Response from Payson Quality Inn on 19 Apr,2024
We are so glad you enjoyed your stay and hope you visit again soon!

10/10 Excellent

Shalene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gal who checked us in, i believe kalene, was great! Very friendly. The property is old but clean. The pillows were comfy & beds were pretty good too. My kids loved the pool & hot tub. Would stay here again.
Stayed 1 night in Apr 2024
Response from Payson Quality Inn on 6 Apr,2024
Thank you so much for your feedback! We are so glad you enjoyed your stay and hope you visit again soon!

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was very quiet and check in staff was very friendly.
Stayed 1 night in Apr 2024
Response from Payson Quality Inn on 5 Apr,2024
Thank you so much for your review. We are glad you enjoyed your stay and hope you stay again soon.

10/10 Excellent

Holly G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk clerk was great!
Stayed 1 night in Apr 2024
Response from Payson Quality Inn on 5 Apr,2024
Thank you so much for your feedback. We love our desk clerks and are glad you did too!

8/10 Good

lori

Travelled with partner
Liked: Amenities
The hotel was adequate for our needs but quite close to the i15 which was so what affected by traffic noise.
Stayed 1 night in Mar 2024
Response from Payson Quality Inn on 28 Mar,2024
Thank you for taking the time to fill out a review about your experience at our hotel. We apologize for the traffic noise. There are pros and cons being so close to the freeway but we do appreciate your understanding and hope you visit again soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Gront desk was very nice...slept well... good breakfast
Stayed 1 night in Mar 2024
Response from Payson Quality Inn on 18 Mar,2024
Thank you so much for taking the time to leave a review. We are so glad you enjoyed your stay and hope you visit again soon.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Quality Inn Payson was positive; the premises were clean and conveniently located. The complimentary breakfast exceeded expectations, and the bed provided a comfortable night's sleep.
Stayed 1 night in Mar 2024
Response from Payson Quality Inn on 18 Mar,2024
Thank you so much for taking the time to leave a review. We are so glad you enjoyed your stay and hope you visit again soon.

6/10 Okay

Vivian

Liked: Cleanliness
There was an odour in our room that was not pleasant.
Stayed 1 night in Mar 2024
Response from Payson Quality Inn on 15 Mar,2024
Thank you for taking the time to fill out a review. We would like to sincerely apologize for the odor in your room. We try very hard to leave a clean fresh feel and smell in each room. If you ever have an issue in the future please notify our front desk clerks and we would be happy to do whatever we can to make your stay better.

10/10 Excellent

Crystal

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great they gave me treats for my 2 dogs and poop bags. She was very friendly.
Stayed 1 night in Mar 2024
Response from Payson Quality Inn on 15 Mar,2024
Thank you for taking the time to fill out a review. We are so glad you enjoyed your stay and hope to have you stay again soon.

8/10 Good

Jeannine

Travelled with family
Property was very clean and comfortable. Enjoyed the pool and hot tub. Nice breakfast.
Stayed 1 night in Mar 2024
Response from Payson Quality Inn on 7 Mar,2024
Thank you for taking the time to fill out this review. I am glad you enjoyed your stay.

6/10 Okay

Orlinda

Travelled with family and small children, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
The other people. The person staying in the room next to us, had 2 pitbulls. They seemed aggressive, which he had no control over his dogs. Thought the pitbull was going to eat my 2 lb Yorkie. Next to us and across people were noisy all night. Paper thin walls. Area felt a little unsafe. Only stayed 1 night even though I paid for 2 nights.
Stayed 2 nights in Feb 2024
Response from Payson Quality Inn on 1 Mar,2024
Thank you for taking the time to leave a review. We would like to sincerely apologize for the experience you encountered while staying here.

10/10 Excellent

Glenn

Stayed 1 night in Feb 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant memories!
Our stay was lovely, clean, spacious, accommodating, comfortable - it was the best hotel experience I have had. The staff was very attentive to us and our needs. We wanted to have a board game time with friends. The staff allowed us to pull a table out next to the fireplace and play there. It was all lovely! Thank you!
Stayed 1 night in Jan 2024
Response from Payson Quality Inn on 22 Feb,2024
Thank you for taking the time to respond to our guest survey. We are so glad you enjoyed your stay and hope to see you again soon.

8/10 Good

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, clean property, OK breakfast. The only thing that was negative was no elevator to our second floor room. My wife had torn her achilles tendon so made access somewhat difficult.
Stayed 1 night in Feb 2024
Response from Payson Quality Inn on 22 Feb,2024
Thank you for taking the time to respond to our guest survey. We are glad you enjoyed most of your stay. We are an older property and understand the difficulty of not having an elevator. In the future if you'd like to write/call us we can be sure to reserve you a room on the bottom floor.

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was very nice and friendly. Carpet needs cleaning.
Stayed 1 night in Feb 2024
Response from Payson Quality Inn on 22 Feb,2024
Thank you for taking the time to respond to our guest survey. We apologize about the carpets, we are planning to renovate soon. We hope to see you again in the future.

10/10 Excellent

Nathan

Stayed 7 nights in Feb 2024

10/10 Excellent

Coreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at the desk is the best!!!!!
Stayed 1 night in Feb 2024
Response from Payson Quality Inn on 17 Feb,2024
Thank you for taking the time to leave a review. It is always nice to hear about positive experiences from our guests especially when they relate to our staff. We are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Tom

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great value, friendly and helpful staff.
Stayed 1 night in Feb 2024
Response from Payson Quality Inn on 17 Feb,2024
Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope to see you again soon.

8/10 Good

Steven Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast, pool, spa and steam room were great. The beds were a little stuff.
Stayed 3 nights in Jan 2024
Response from Payson Quality Inn on 1 Mar,2024
Thank you for taking the time to respond to our guest survey. We are so glad you enjoyed most of your stay. We do apologize the beds were not to the softness of your liking.

10/10 Excellent

Florin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel
Stayed 1 night in Jan 2024
Response from Payson Quality Inn on 17 Feb,2024
Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope to see you again soon.

6/10 Okay

Fred

Stayed 1 night in Jan 2024

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Gerry

Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unplanned stop due to snow stor.
Hotels listed three room options. Under stress, I thought I picked the correct one with two beds for our family. The hotel staff said hotels.com reserved a room with one bed and they could not change or swap despite that it was 9PM and the hotel nearly empty. It was irritating that yhe were unwilling to adjust. They offered a roll away for an extra $20. I finally requested Hotels.com cancel the reservation. The Hotwl then offered the two bed room for $30 more. The advertised prices were the same for all rooms. I found them very unhospitable.
Stayed 1 night in Jan 2024
Response from Payson Quality Inn on 17 Feb,2024
We appreciate your review and would like to sincerely apologize for the experience you encountered. Unfortunately when rooms are booked through 3rd party sites our staff can not make changes to them without going through the same 3rd party site to get the changes approved. We understand how frustrating that can be especially during a stressful night. We would love to help you book direct next time to hopefully prevent this type of situation in the future.

10/10 Excellent

Erin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

michael

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Thanks quality inn. Always helped when it mattered.
Stayed 1 night in Dec 2023
Response from Payson Quality Inn on 17 Feb,2024
Thank you for taking the time to leave a review. We are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Kathy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Dr. Sanaz

Stayed 1 night in Jan 2024

2/10 Terrible

Mychal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Plumbing was horrible, shower didn’t drain, toilet would back up, front desk people were zombies with no eye contact and horrible body order. Hotel very outdated, sauna didn’t work.
Stayed 1 night in Dec 2023

10/10 Excellent

Bryan

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inexpensive luxury feel with great amenities and breakfast pool and spa/ hot tub are awsome
Stayed 3 nights in Dec 2023

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Peggy, Dillon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023