Exterior

Reviews of Holiday Lodge Virginia

2.5 out of 5
Holiday Lodge Virginia
401 N Main St, Pearisburg, VA

Reviews

3.8
Rating 10 - Excellent. 1 out of 65 reviews" "
Rating 8 - Good. 5 out of 65 reviews" "
Rating 6 - Okay. 12 out of 65 reviews" "
Rating 4 - Poor. 13 out of 65 reviews" "
Rating 2 - Terrible. 34 out of 65 reviews" "

4.0/10

Cleanliness

5.6/10

Staff & service

3.6/10

Amenities

3.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Ramiro

Stayed 2 nights in Dec 2023
Response from Ammy on 4 May,2024
Hi, Ramiro! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

James

Stayed 3 nights in Nov 2023
Response from Ammy on 4 May,2024
Hi, James! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

Dakota

Disliked: Staff & service, amenities, property conditions & facilities
Didn’t have rooms that were booked. Clothes in the room wasn’t cleaned roaches to me is a big health issue
Stayed 1 night in Nov 2023
Response from Barbara on 9 Dec,2023
Hi, Dakota! Please accept our sincere apologies for the inconvenience caused. We agree that the lack of cleanliness is unacceptable, we request you to please take this as an off case since we are thoroughly working on cleanliness and it is one of our basic aspects to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this particular issue. Have a great day ahead! Regards, Barbara

2/10 Terrible

Nathaniel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Joey on 9 Dec,2023
Apologies for the inconvenience caused, Nathaniel! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Joey

4/10 Poor

Sarah

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They didn’t had the room I had booked, so they put me in a spare room that seemed to be remodeling, very unorganized, dirty, full of cockroaches.
Stayed 1 night in Nov 2023

2/10 Terrible

Natasha

Stayed 1 night in Oct 2023
Response from Joey on 9 Dec,2023
Hi, Natasha! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Joey

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches, shower handles broke off, tvs not working, shower not clean, no towels in the room when I went in. Literally looks like no one even touched the room after the last person.
Stayed 5 nights in Oct 2023
Response from Ammy on 6 May,2024
Hi, Mcgaeiouz! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 Terrible

Randalie

Stayed 1 night in Oct 2023

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Declined my reservation after I arrived and blamed Expedia for advertising rooms no longer available. Says he doesn't like Expedia but am guessing he's OK with them while they keep his hotel full. This review will continue to get harsher the more times it's rejected. Do you want the truth of just fluff? After a full day on the road with my crew I decided to go two hours out of my way so crew and I could sleep instead of driving all night. Paid for two rooms and on arrival was told they weren't available.
Stayed 1 night in Oct 2023
Response from Ammy on 6 May,2024
Hi, David! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim.

2/10 Terrible

donald

Travelled with partner
We arrived at 730-800pm. Clerk claimed they had our reservation but no rooms were available. We drove an additional 30 minutes before we found a place to stay
Stayed 2 nights in Sep 2023
Response from Ava on 17 Oct,2023
Hi, Donald! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Ava

2/10 Terrible

Anil

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad experience, twice
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct,2023
Hi, Anil! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Ava

4/10 Poor

Allen

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
disapointed
Not so good. My reservation had been cancelled when I tried to check in. They managed to get me a room, but jacked my rate up. The sheets on the beds had stains on them. Was not a pleasant experience at all
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct,2023
Sorry for the hassle you faced, Allen! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Ava

2/10 Terrible

Mcgaeiouz

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They overbooked and we had no choice but check into the smoking room. The place needs a lot of serious upkeep. The rotting wooden sliding door was not easy to slide. Bed was the cheapest mattress, only two bad pillows. The towels! Some guests were blasting music from their SUVs with open doors at 3 AM. But at least the guy at the desk was nice. And there are restaurants around.
Stayed 1 night in Sep 2023
Response from Ammy on 6 May,2024
Apologies for the problems you had faced, Mcgaeiouz! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

Jerry

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One night and we left.
Stayed 3 nights in Sep 2023

2/10 Terrible

Coltan, West kelowna

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Joey on 12 Sept,2023
Sorry for the trouble caused, Coltan! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Joey

6/10 Okay

Vicki

Disliked: Cleanliness, property conditions & facilities
No trash can in room. No batteries in tv remote. No extra outlets
Stayed 1 night in Jul 2023
Response from Ava on 13 Sept,2023
Thank you for your valuable feedback, Vicki! As per the feedback, it seems that you are not satisfied with our services. Be assured, we will strive to make your stay pleasant whenever you revisit us next time in the future. Have a great day! Regards, Ava

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Listing wrong. Dirty motel.
We booked the 3 bedroom apartment, based on the price and even though it was a little out of our way. Upon arrival i was told the apartment wasn't available and only reserved for weekly rates. I was also told it was under renovation and the kitchen sink didn't work. I was accommodated with 2 separate rooms (king bed and two queens) instead of the apartment. One of the initial rooms, they air conditioning didn't work so we asked for another. The rooms were not next to each other which was a little concerning, as we were traveling with an 18-year old and two minor children. The rooms were horribly outdated, run down, and filthy. Holes in the wall, dead bugs on the floor, sheets that didn't appear clean, towels that were ragged, piles of cigarette butts outside.
Stayed 1 night in Jul 2023
Response from Eva on 10 Jul,2023
We are sorry the stay turned out to be an average one, Guest! We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Eva

2/10 Terrible

Rose

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Hasnt been updated or repaired in years. Linens dirty. No receptacle for electrical devices. When you ask for extra towels don’t expect them.
Stayed 2 nights in Jun 2023
Response from Ava on 21 Jun,2023
Hi, Rose! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Ava

2/10 Terrible

Honorata

Stayed 2 nights in May 2023
Response from Ava on 21 Jun,2023
Hi, Honorata! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Ava

2/10 Terrible

Thai

Disliked: Cleanliness, staff & service
Stayed 2 nights in May 2023
Response from Ava on 21 Jun,2023
Hi, Thai! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Ava

2/10 Terrible

Krys

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was dirty, neighbor were loud and obnoxious. Inside of the hotel was a mess. Couldn’t sleep bc there wasn’t bed sheets. Wasn’t happy waste my money on something that could had been a great place, place was disgusting
Stayed 1 night in Feb 2023

4/10 Poor

Virginia

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were living, crawling, roaches in the room i was assigned! I killed a couple, seen a few crawling on the floor and up the walls.
Response from Micky on 3 Dec,2022
Thank you for your review. We apologize for the experience you had.We get regular pest control done from Dodson pest control every month. Our maintenance staff fumigate rooms on a regular bases when we find any issues. But sometimes we still get these issues.We will definitely look into this and fix it.Again, thank you for your review,it helps us make our property better for our guests.Respectfully, Holiday lodge Owner and Staff.

4/10 Poor

Ross

Disliked: Cleanliness, amenities, property conditions & facilities
Just go in with low expectations and you will be fine.
Stayed 1 night in Sep 2022

8/10 Good

Melisha

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
It was everything we needed for our short trip. The gentleman who checked us in was friendly and welcoming. The only thing that upset me is they advertise a pool. Beautiful pictures of a pool. Pool has been closed for sometime as it has been bricked over
Stayed 1 night in Sep 2022
Response from Mary on 26 Sept,2022
Thank you so much for taking the time to leave us a review of your stay. We apologize for not having the pool, it was made into a picnic area recently. Thank you for bringing it to our attention of it still showing in some search engines. We have corrected amenities to reflect the changes. Thank you again for letting us know.

2/10 Terrible

Campbell

Liked: Staff & service
Disliked: Amenities
They didn’t have my reservation so I had to get another room. I’m never happy when I have to spend twice as much for another room.
Stayed 1 night in Sep 2022

2/10 Terrible

Cherise

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

Savannah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend this hotel, the bathroom was awful and the room wasn’t much better, didn’t even stay full stay and took photos to show the room and Expedia nor the hotel would refund me!
Stayed 2 nights in Sep 2022

4/10 Poor

Jeffrey

Stayed 1 night in Sep 2022

2/10 Terrible

Alicia

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The room we were given looked like it had a fight go on. The bathrooom door was ripped up the painting was off the wall covering a huge hole on the floor; it advertises a pool but there is not a pool it is bricked over
Stayed 1 night in Aug 2022

2/10 Terrible

Jason

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

2/10 Terrible

Bilkis

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2022

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2022
Response from Mary on 17 May,2022
Thank you for taking the time to leave a comment on your stay with us. We apologize for the issue’s you had during your stay. Based on your feedback we are making numerous improvements to the property to make it more comfortable and have a more relaxing place to rest. We have changed our housekeeping staff and implemented new procedures to make sure the issue’s you had do not happen in the future. Thank you so much for your feedback we enjoy hearing from all our guests as their feedback greatly helps us to make improvements where needed to make our guests more comfortable during their stay. we will be issuing you a full refund. Thank you for helping us to improve our property and customer relations.

2/10 Terrible

Randy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We did not expect much for $69 but this place didn’t even come close to the low expectations. The most disgustingly dirty place we have ever stayed too bad because Pearisburg is a charming little town.
Stayed 1 night in Apr 2022
Response from Mary on 17 May,2022
Thank you for taking the time to leave a comment on your stay with us. We apologize for the issue’s you had during your stay. Based on your feedback we are making numerous improvements to the property to make it more comfortable and have a more relaxing place rest. We have changed our housekeeping staff and implemented new procedures to make sure the issue’s you had do not happen in the future. Thank you so much for your feedback we enjoy hearing from all our guests as their feedback greatly helps us to make improvements where needed to make our guests more comfortable during their stay.

2/10 Terrible

Margaret

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So dirty husband wouldn’t take shower.
Had to wait 10 minutes for anyone to be in office for check in. No pillow cases on one of double beds. Given blood stained pillow case. Floor dirty needed vacuumed. Sheets Grey with discoloration. Moldy musty smell . Bathtub backed up. No refund policy. Worse room we have ever experienced!
Stayed 1 night in Nov 2021
Response from MARY on 7 Dec,2021
Thank you for your review and taking the time to leave a note about your stay with us. We are very sorry for your experience as we do not run our motel in such a manner and will be speaking with our staff to find a solution and correct these issues. Thank you however for bringing this to our attention it will help in training our staff as well as making needed changes to our rooms.

8/10 Good

Walter

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from MARY on 7 Dec,2021
Thank you for your review and for taking the time to review your stay with us.

8/10 Good

Charles

Liked: Staff & service, property conditions & facilities, room comfort
Nice for a short stay
It was adequate for a couple of days stay. It could have used some deep cleaning but was acceptable. The TV was somewhat difficult to get tuned into the satellite. The management was friendly and a nice Mexican restaurant was within walking distance. If I was passing through Pearisburg again I would not hesitate to stay there again. There was no coffee in the room...the coffee pot was in the office, available only when the office was opened.
Stayed 2 nights in Nov 2021
Response from MARY on 7 Dec,2021
Thank you so much for the kind words as well as taking the time to leave a comment on your stay with us. We are so happy to hear from our guests as we never stop trying to improve the motel. Thank you so much for your comments. The staff was very happy they could make your stay more enjoyable. We greatly value all our guests and love making people smile. Thank you for choosing Holiday Lodge, it was our privilege and honor to serve you.

6/10 Okay

David

Travelled with family
Liked: Staff & service, amenities
This is a good property for the money, but certainly not modern or highly polished.
Stayed 1 night in Nov 2021
Response from MARY on 7 Dec,2021
Thank you for taking the time to leave a comment on your stay with us. We greatly value all our guests and our guest reviews help us to improve our property and our guests experience. Thank you for choosing Holiday Lodge it was our privilege and honor to serve you.

4/10 Poor

Bernadine

Disliked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in Oct 2021
Response from MARY on 4 Nov,2021
Thank you for taking the time to write us. We hope to see you again.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dump
Stayed 2 nights in Oct 2021
Response from MARY on 20 Oct,2021
We would like to apologize to you for your any issues you may have had during your stay with us. We are working to make sure this does not occur in the future and appreciate you letting us know, please provide us with more details about your stay so we may correct the issues. Thank you for providing feedback as it allows us to provide better service in the future. Thank you, Respectfully, Mary CCGM

2/10 Terrible

Verified traveller

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an outdated locally owned and uncared for property. I arrived and there was no one in the office and no one answered the phone. When I finally got a room I had to carry all my bags with my dog up a narrow staircase that was for some bizarre reason had a layer of wire fencing that was sharp and caught the bags as I was trying to go up the stairs that were by the way painted all one color and hard to see. My room had been used for lunch and a nap by somebody and they didn't clean up after themselves. I brought the dirty pillow down to the office to ask for replacement and for cleaning solutions so I could clean my room. They offered me another room where the neighbors had the door open and were smoking. My new bathroom had boot footprints in the tub and a dirty plunger. The place was a disgusting nightmare. The only reason I was staying there was because Virginia tech was moving in that weekend and everything else was booked. If you don't have to stay in Pearisburg, don't. If you don't have to stay here why would you? The people who own the property clearly don't care don't clean and have hazards everywhere. I don't understand how it's even safe for this place to be open.
Stayed 1 night in Aug 2021
Response from MARY on 18 Aug,2021
Thank you for taking the time to leave a comment on your stay with us. It is always nice to hear from our guests on issues they have had during their stay as it helps us know what the guests would like to have during their stay with us. We have worked very hard to remodel and up-date our property. It is with sadness that we read your review as we personally allowed you to view and pick the room you chose to stay in since we were nearly full. We also made everything more accommodating per all your specific requests. We are not a 5-star motel, but we do our best to accommodate every guests needs, and you did tell us everything was acceptable and chose to stay when we asked if you were comfortable in the room you told our clerk everything was good. We aren’t sure why you changed the impression you gave us from what you said to what you wrote in the review of the room, but we would like to apologize that we could not meet your high expectations while you were here. Our property description is very on point and it even states that we are not a fancy motel. Thank you so much for your feedback we enjoy hearing from all our guests and thank you for the suggestions you have made, it truly helps us make our guests more comfortable. Below is our property description on all our sites, we have never tried to hide anything, we are very open with our guests. We are an independent, EXTENDED stay, economy, contractor, and hiker motel. People LIVE and stay here long term when performing contracted work in our community; hikers stay on their way through the trail and people live here in between transitioning and moving. This is an economy lodge; we are not a luxury motel. We are a low income, hiker and workers motel please plan accordingly when making your reservations.

8/10 Good

Roger

Liked: Cleanliness, staff & service, room comfort
Play it again Sam.
Not bad at all, clean, comfortable bed and plenty of hot water.
Stayed 2 nights in Jul 2021
Response from Micky on 26 Jul,2021
Thank you for your feedback. Hope to see you soon again.

6/10 Okay

Verified traveller

Business traveller
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
the police came while i was there they busted a couple of guys for selling drugs
Stayed 1 night in Jul 2021
Response from Micky on 15 Jul,2021
No Sir, that’s misleading information . We have hard working construction workers staying here right now. We have cctv security system in entire property. It never happened.

6/10 Okay

Penny

Disliked: Cleanliness, property conditions & facilities
Although we appreciate the extra time to rest because we were late checking in, I hope this place is under renovations. The carpets were filthy, the ceiling looked like it was going to fall in, there were precarious electrical wires and cobwebs everywhere. Photos attached...
Stayed 1 night in Dec 2018
Response from Mary on 18 Jan,2019
We would like to apologize to you Ms. Penny for your issues during your stay with us. We are working to make sure this does not occur in the future and appreciate you letting us know. We are currently preparing the motel for renovations and some remodeling and you are welcome to come when the renovations are complete to see the changes and up-grades. Thank you for providing feedback as it allows us to provide better service in the future. Thank you, Respectfully, Mary CCGM

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Smelly, but not the worst
The hotel was in surprisingly good condition on the outside, and the room we stayed in was remarkably clean considering THE SMELL. We expected a dive when we went in, and it was a dive (don’t get me wrong) but a pretty clean one in endearingly bad condition. Literally had to kick the door in to get in the room, the overhead lights didn’t work, a curtain hook broke when we tried to close the curtains... BUT, the big issue was the atrocious smell of a non-smoking room. Like someone had shampooed the carpet with stagnant water from an ashtray. It was also the first week of the first cold weather in VA, so the heat hasn’t been used in months and when we turned it on we literally had to fan the smell out with the door for five minutes... I’m willing to believe that we just got the most smelly room in the building by accident and that it just hadnt been used in a hot minute, though. The service was a rough start (no access to the computer for late night staff so they had no way to verify I had booked online an hour before!), but it was resolved quickly.
Stayed 1 night in Oct 2018
Response from Respectfully, Micky Chavla Owner/President on 22 Oct,2018
Good afternoon, we are very sorry you had a bad experience with us and would like to apologize for any and all issues as this is not how we like to maintain our motel - we'll work hard to fix the issue you experienced and hope you will visit us again as we are currently under renovations and would like for you to see the work we have been doing since your visit. We are replacing the carpeting as well as freshening all the rooms with steam to fix any odor issues. Thank you so much for letting us know that we indeed still have work to do.

2/10 Terrible

Arthur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT RENT
Do not stay at this hotel!! I requested a non-smoking room with 2 beds. I was given a smoking room with a twin size bed. The blanket had several cigarette burn holes. There was no soap or shampoo in the room and there were no bath towels. The shower did not work and the shower wall was covered in mold. The hotel must also "rent" rooms as apartments and the tenants were horrible. One was playing music very loudly all night. Another was vomiting at 3 a.m. The front desk lady did not offer any compensation for the misery and I have left messages for the manager. I have yet to hear back. I repeat DO NOT RENT A ROOM IN THIS HOTEL. Hotels.com should remove this hotel from its listing. It does not meet the quality standards of other hotels I have booked on that website.
Stayed 1 night in Oct 2018
Response from Micky Chavla, Owner on 26 Oct,2018
Thank you, Mr. Gonzales and in response to your review posted October 11, 2018, I certainly agree that the inconvenience you experienced at our hotel does not represent the level of service we strive to provide. We value your patronage and certainly want to know if you are dissatisfied in any way. It is always beneficial to hear from our guests and receive their valuable feedback about our hotel. As you know it was after 1:00 a.m. when you checked in and our clerk was half asleep, and we do apologize for the mistaken clerical error made on your reservation. Thank you for taking the time to tell us about your experience. I am sorry you were disappointed on this occasion, and I apologize for any inconvenience that you may have experienced. We have issued a full refund as well a complete revamp to the room, more training for our staff and new pre-check procedures. I would also like to note that should you have come back to the office we would have given you another room. We are currently in the process of updating our rooms and property and would like to invite you to come back and visit when the renovations are completed. Again, thank you for letting us know that we still have work to do, it was greatly helpful to us and our staff.

4/10 Poor

Michael Weed

Disliked: Cleanliness, property conditions & facilities
Not Recommended At All
This "motel" is part pit-stop for noisy stoked hikers along the Appalachian Trail, and part full-time home for some very sketchy characters. I would fully recommend that one avoid this motel at all cost. It is in severe disrepair, unclean, and subject to Laissez-faire management.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A cheap motel in a nice area.
The motel was cheap and needs to be smartened up. Staff were friendly and helpful.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities