Pearson-Arastradero Preserve

The hotel lobby and bar area were beautiful, staff were gracious even though they were having trouble with the computer system that went down. We had to make reservations through Expedia because the Riu website was not working. However when we got there the woman at the front desk said that she did not see any reservations for us, and suggested we sit down and wait another half an hour. That did not make me happy. I told her we received the confirmation from Expedia and a minute later I got a text from the hotel saying welcome, as well. I stood back in line to talk to her to check on the reservation and she still had trouble finding it, but eventually was able to locate it. When we got to our room we noticed the floor was shaking as if there was an engineering room down below and was very distracting. We worried we would have to move rooms and not be able to sleep it was pretty bad. Bets were very comfortable sheets were great. Breakfast was wonderful with lots of variety, and the staff was very efficient. We were very disappointed to find that there were no extra toiletries such as toothbrush and toothpaste and lotion downstairs. We were told that we would have to buy them. We were just passing through town and had to unexpectedly stay at your hotel, and as much as we paid for the room you would think that they would have the simple items. We ended up paying almost $4 for mouthwash. Most likely won't stay here again.

My favorite hotel in the city

Good stay- no upgrades