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Reviews of Palace Hotel & Spa Termas de S. Tiago

4 out of 5
Palace Hotel & Spa Termas de S. Tiago
Quinta do Cafalado, Penamacor

Reviews

7.4

Good

Rating 10 - Excellent. 17 out of 76 reviews" "
Rating 8 - Good. 31 out of 76 reviews" "
Rating 6 - Okay. 15 out of 76 reviews" "
Rating 4 - Poor. 9 out of 76 reviews" "
Rating 2 - Terrible. 4 out of 76 reviews" "

8.2/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Stephen

Travelled with partner
Nice room nice location. Expensive facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palace Hotel & Spa Termas de S. Tiago is well worth a visit, the hotel is spacious, clean, comfortable and well run. The breakfast is self service with everything laid on for you and is of a high quality. The spa facilities are good, the pool has powerful jets that massage well and the staff are welcoming. The gym is small but user friendly. Situated just outside the lovely town of Penamacor in this sleepy area of Portugal, you get a real treat of a retreat here. I will come again and highly recommend.
Stayed 5 nights in Feb 2024

8/10 Good

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Super quite hotel with excellent staff
Stayed 1 night in Feb 2022
Response from Hotel Termas São Tiago, Penamcaor on 12 Feb,2022
Thank You

6/10 Okay

Leonard

Liked: Cleanliness
Stayed 1 night in Sep 2020
Response from A Recepção,Palace Hotel Termas São Tiago on 9 Nov,2020
Thank You

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location wasn't near any big site seeing attractions. Room very large and clean. Didn't like dark hallways which needed to be motion activated.
Stayed 1 night in Sep 2019

4/10 Poor

Steve, england.

Liked: Cleanliness, room comfort
Disliked: Staff & service
4 star jotel with 2 stad standard
Negatives. Staff at reception very poor from when we walked in untill we left. Fridge in room not working, reported it 3 times. Wifi in room was very poor. Breakfast below average. There was not enough staff, hence tables not getting cleared and items not being replenished quick enough. Horrible smell all the time in bathroom. We never used the swimming pool as i thought it was expensive. Positives. We had a nice big bright room with 3 balconies but minus chairs to sit out on.
Stayed 3 nights in Feb 2018

4/10 Poor

Paul

Disliked: Staff & service
Annoyed
Asked for a quiet room. Told that because I had booked through hotels.com and not paid the full rate that this was not possible. Put near reception next to a group of teenagers. For the same reason the gym and pool would cost €12 per hour EXTRA. Pool looked good but gym was basic with little equipment Breakfast was definitely not 4 star
Stayed 1 night in Dec 2017

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More attention to small details would be helpful.
Breakfast was appalling. On the last day I stayed there were more guests so they put out a different selection of food. When it was just minimal guests the choice was very poor. Disappointed at the €12 charge to use the pool / gym for an hour. Also was very uninviting and dark. The corridor lights were on a sensor - which I do understand for economy and environmental reasons - but there was a significant delay which meant most of the time I was fumbling in the dark which felt a little like I was in The Shining! Waiting on the twins popping out.... Staff - were amenable. Room was clean but lacked facilities such as an iron or tea and coffee making facilities. Was planning on returning with young family but no TV choices for children apparent which is always handy when trying to get ready in the morning.
Stayed 4 nights in Nov 2017

10/10 Excellent

Joe, London, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent well-priced and well located hotel
This hotel is situated a 10 minute walk from central Penamacor. The rooms are clean and a good size, the hotel has lovely grounds and a good spa with swimming pool and sauna/steam room. The staff are friendly and helpful but sometimes it took me a while to get served.
Hotel seen from the town above
Front entrance
Rear garden
Front yard and tower

10/10 Excellent

Julie, Dieppe, NB, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal to visit Monsanto and other castles around
very nice facility in the middle of nowhere. Quiet. Affordable. Good breakfast. We didn t like the meditation style music in the breakfast room but other than that it was great. Short stay for us but could be a place to stop and relax.

10/10 Excellent

antonio, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Penamacor!
Great layover stop as part of a long drive to northern Portugal. Thank you to the wonderful staff.

10/10 Excellent

Grace, Boussais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palace Hotel & Spa
We had problems finding the hotel as the name was not on the sign. However, we enjoyed our stay there.

10/10 Excellent

Edgar da

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Andre

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Demasiadas estrelas para este "hotel"
Os quartos tinham óptimas condições e limpeza. Termas com tempo controlado, sauna não funcionava e preços de acesso a outros serviços proibitivos. Pequeno almoço, do que pior que vi nos últimos anos: falta de quantidade e qualidade dos produtos, sumos de pacote, serviço de mesa (tolhas, talheres...) inexistente devido ao pouco pessoal e à desorganização evidente. A culpa não será só de quem lá está mas muitos de quem "gere" à antiga.
Stayed 2 nights in Oct 2023

2/10 Terrible

Christian

Stayed 1 night in Sep 2023

8/10 Good

Leticia

Stayed 1 night in Sep 2022

4/10 Poor

Bernard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Hotel Termas São Tiago, Penamcaor on 6 Sept,2022
Thank You

8/10 Good

olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Stayed 1 night in May 2022
Response from Hotel Termas São Tiago, Penamcaor on 6 Sept,2022
Thank You

8/10 Good

Carmelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Razoável
Ponto forte a piscina, maravilhosa também o pequeno almoço muito bom... Pontos a melhorar, os detalhes, as toalhas melhor dobradas no quarto de banho. O jantar as entradas não estarem na mesa antes de chegarmos e o prato estar mais quente
Stayed 1 night in Sep 2021
Response from A Recepção,Palace Hotel Termas São Tiago on 11 Oct,2021
Obrigado

6/10 Okay

Acácio

Normal
Stayed 1 night in Sep 2021
Response from A Recepção,Palace Hotel Termas São Tiago on 20 Sept,2021
Obrigado

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

4/10 Poor

manuela maria ferreira ma

Stayed 2 nights in May 2021
Response from A Recepção,Palace Hotel Termas São Tiago on 17 Jul,2021
Obrigada

8/10 Good

Ana Rita Henriques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from A Recepção Hotel Termas São Tiago on 25 Oct,2020
Agradecemos a sua avaliação

8/10 Good

MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from A Recepção Hotel Termas São Tiago on 16 Aug,2020
Obrigado

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Dommage qu’il n’y ait pas de piscine extérieure et que l’interieure soit payante.. sinon grande chambre mais pas de charme pour le lieu! Propreté et accueil agreable
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Hotel Termas São Tiago Penamacor on 5 Jun,2019
Thank You for your Review.

8/10 Good

JAVI

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Las chicas de recepción amables y simpáticas todo perfecto la chica des spa mui antipática no nos explico nada no hablaba nada de español nos hizo firmar un papel todo en portugués y no sabíamos ni lo que ponía , el camarero del desayuno no nos dio ni los buenos días el desayuno buffet poca variedad y escaso por lo demás las instalaciones y alojamiento bien buena limpieza y habitaciones correctas
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Julia

Liked: Cleanliness, staff & service, room comfort
Buen hotel. Fuera del casco urbano Penamacor. Excelente: localización, disposición del personal, limpieza. Instalaciones buenas, pero le faltan prestaciones para llegar a ****.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

6/10 Okay

Raúl, Salamanca

Disliked: Cleanliness, room comfort
Muy poco personal, aunque agradable, las habitaciones estaban descuidadas y sucias, el edredón sucio, la climatización de la habitación perfecta. El desayuno buffet cumple con el objetivo.
Stayed 1 night in Aug 2018

4/10 Poor

Joao

Disliked: Property conditions & facilities, room comfort
4 estrelas muito pobre
O hotel em causa tem a classificação de 4 estrelas, mas não entendo porquê, pois a nível de conforto, pequeno almoço, qualidade de materiais e toalhas muito abaixo do padrão de um verdadeiro 4 estrelas. A recepção estava praticamente às escuras bem como A sala de estar e de jogos. O snooker apesar de ser pago não tinha praticamente luz. Não recomendo.

8/10 Good

Elisabete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gostei de tdo desde do atendimento,higiene mas as refeições(almoco/jantar) deixam mt a desejar.
Stayed 2 nights in Feb 2018

8/10 Good

António

Liked: Cleanliness, staff & service, property conditions & facilities
Escapadinha de fim de semana.
Fim de semana com amigos, hotal espaçoso, limpo e muito bem localizado. Piscina ampla e aquecida. Muito agradável. No inverno a temperatura nas zona públicas podia ser um pouco melhor. Serra da Malcata, Penamacor, Idanha-a-Velha, Penha Garcia ou Monsanto, tudo muito próximo.
Stayed 2 nights in Dec 2017

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escapadinha ao interior de Portugal
Agradável experiência nos dois dias de estadia. Sem duvida um local de descanso e renovador de energias.
Stayed 2 nights in Oct 2017

10/10 Excellent

João António

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel com muita qualidade e muito bem enquadrado
Um bom hotel, embora o pouco "carote"

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Erg rustig hotel.
Diner viel tegen. Er was slechts 1 dagmenu beschikbaar, want iets van de kaart bestellen had teveel bereidingstijd nodig!!

8/10 Good

carlos alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi uma estadia muito agradavel, pena que a piscina nāo está incluida no preço da estadia.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy guapo en un pueblo muy tranquilo
Todo muy bien, el único pero es que la piscina tienes que pagar para utilizarla, pero en líneas generales nos quedamos muy agusto,lo recomiendo.

4/10 Poor

Simone, Sintra

Disliked: Staff & service, property conditions & facilities
Pessoal com muita pouca formação na área do turismo. Hotel sem qualificação para 4 estrelas. Obrigada. Simone

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
If you are looking for a real 4 stars hotel, don't go there : it looks cheap, the food isn't good and the design bad and very cold as all the lights. This place is not elegant.

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Court séjour pour visiter les belles villages du Portugal. A refaire

2/10 Terrible

Paulo

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Estadia péssima
Não recomendo este hotel a ninguém. A estadia foi péssima. No verão, sem ar condicionado, quarto com 27º. Funcionários indiferentes e sem vontade de resolver os problemas. Muito mau.

8/10 Good

Boanerges

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel spa Portugal
Super rapport qualité prix Difficile à trouver car pas le nom sur l hôtel et très mauvaise nourriture le soir. Super buffet petit déjeuner 11 euros le spa

8/10 Good

Verified traveller

Liked: Property conditions & facilities