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Reviews of Beach Club Resort Residence and Spa

4.5 out of 5
Beach Club Resort Residence and Spa
18 Via De Luna, Pensacola Beach, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 53 out of 106 reviews" "
Rating 8 - Good. 19 out of 106 reviews" "
Rating 6 - Okay. 21 out of 106 reviews" "
Rating 4 - Poor. 5 out of 106 reviews" "
Rating 2 - Terrible. 8 out of 106 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

Jo

Liked: Property conditions & facilities
I didn’t get to choose the condo through this site, therefore I was put on the first floor in front of the dunes. I couldn’t even see the beach. The chairs on the balcony should be counter height at best. I was really not that impressed. However, I have dated at the Beach Club on higher levels and enjoyed my stay.
Stayed 4 nights in Mar 2024
Response from Carrie on 18 Mar,2024
Jo,Thank you for your feedback regarding your recent stay with us. We would have been happy to note the request for a higher floor if would have been available. I do hope you give us another chance when you are ready to return to Pensacola Beach!

10/10 Excellent

Rodney, franklin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the spa on site!!
Stayed 3 nights in Feb 2024
Response from Carrie on 20 Feb,2024
Thank you Rodney! It was a pleasure to host your stay at Beach Club!

8/10 Good

Drew

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Carrie on 13 Nov,2023
Thank you Drew! It was a pleasure to host your stay at Beach Club!

10/10 Excellent

Brandy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Carrie on 26 Sept,2023
Thank you Brandy! It was a pleasure to host your stay at Beach Club!

10/10 Excellent

Carole

Liked: Cleanliness, room comfort
Great destination!
This is a beautiful beach hotel in a thriving little district of shops and restaurants.
Stayed 7 nights in Aug 2023
Response from Carrie on 29 Aug,2023
Thank you Carole! It was a pleasure to have you stay with us at Beach Club!

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Home away from home
Stayed 3 nights in Apr 2023
Response from Carrie on 29 Apr,2023
Thank you Wayne!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Mar 2023
Response from Carrie on 8 Mar,2023
Thank you!

8/10 Good

Gerald W.

Liked: Cleanliness
Excellent Location and awesome Room…Bad Bed.
The Beach Club property was very clean and well maintained. Our room was also spotless. The views were amazing. My wife and I enjoyed the full size kitchen and the balcony. We appreciated the way our balcony and living area gave the feeling of complete privacy. We did not like the full size bed that was hard as a board. Our room was adjacent to the swimming pool in the A building. So the wailing kids in the pool made it difficult to to take naps. We would definitely come back with our own pillows and ear protection. So…request a room AWAY from the pool.
Room decor. I just really liked it. Lol
Balcony photo. Excellent view of the water and very private.
Stayed 3 nights in Nov 2022
Response from Carrie on 30 Nov,2022
Thank you for your feedback, we will address the issues with this mattress right away!

10/10 Excellent

Erik

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The overall property was good? The room was not cleaned very well that showers had a lot of hair left in drain and dust built on furniture. Outside of that, it was great.
Stayed 2 nights in Aug 2022
Response from Carrie on 9 Aug,2022
Thank you for letting me know! I will share this with the team! I am happy that you were able to enjoy your stay with us!

10/10 Excellent

carolina, Houston

Stayed 3 nights in Dec 2021

4/10 Poor

Fadi

Travelled with family
Disliked: Amenities, property conditions & facilities
We booked 3 different units at this facility for 3 groups of the family. 2 of them were 2-room units and 1 was a 4-room unit. Based on the information on their website and the ones provided by their staff on the phone, you get the impression that the only difference between the 2-room units and the 4-room unit is the size and number of rooms. After we checked in we realized that these rooms are not on the same planet. All the 3-room and 4-room units are in the main tower and these are luxurious while the 2-room units are located in a nearby cabana building and are at a much lower quality. The cabana units are outdated, and poorly designed looking like a bus with a long narrow hallway leading to the main room. I’m shocked by the difference in quality between the tower and the cabana units and more shocked by the misleading marketing for this. On their website, they basically sell you the nice photos of tower but give you the ugly cabana rooms. One last note regarding booking through Expedia. I felt that this facility treated my booking differently because it was through Expedia as they refused to assign me the rooms when we booked weeks in advance. We were told that Expedia bookings are only assigned a day or 2 before check in which tells me they give you the rooms that no one wants. This is a recurrent trend of hotels but it was so blunt with this one. Even though Expedia has always been good I will not book a hotel through them again because of this.
Stayed 8 nights in Dec 2021

10/10 Excellent

Renae

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property was everything we wanted it to be we will definitely book it again
Stayed 4 nights in Dec 2021
Response from Carrie on 4 Jan,2022
Thank you!

8/10 Good

John

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Great location for the Blue Angels
Broken furniture on the balcony and smelled like weed in the master closet! Nice view of the beach to see the Blue Angels performance. Cable WAS HORRIBLE. The 2 king size beds in the condo were some of the hardest mattresses that I have even slept on. Front desk said they were aware of it but didn’t offer any kind of discount for the above stated issues. Not sure if I will return to this property and if I do it will be only because of the location to see the Blue Angels!
Stayed 3 nights in Nov 2021
Response from Carrie on 2 Jan,2022
Thank you for your feedback, it is appreciated!

6/10 Okay

Tatyana

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 8 nights in Oct 2021

4/10 Poor

Stephen

Stayed 5 nights in Oct 2021

8/10 Good

julie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Oct 2021

6/10 Okay

Regina

Travelled with partner
had a condo which was pretty nice,but not a good view hidden by sand dunes. Felt unwelcomed at check in when they couldn't find my reservation and it felt like they scrambled to get my room. Kind of odd considering the property called me prior that same week to verify(they also had wrong date) I think they were hoping we didn't show. Had no other interaction with anyone on this property after check in.
Stayed 3 nights in Oct 2021

2/10 Terrible

David A

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I have nothing to say! Disappointed!
Stayed 6 nights in Sep 2021

6/10 Okay

Blanca

Stayed 5 nights in Sep 2021

6/10 Okay

Sarah J

Stayed 4 nights in Sep 2021

6/10 Okay

Pamela

Stayed 5 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Location is great and convenient. The unit was gross, beyond old and unkempt from door with duct tape on it to 80’s old and dingy furniture. The linens were absolutely gross to the point I went to a nearby home store and purchased bedsheets, blankets and pillows as it was the only way I’d stay there. Will NOT be staying there again. EVER.
Stayed 4 nights in Aug 2021
Response from Carrie on 10 Aug,2021
Thank you for your feedback! We will address this with our team immediately.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The only complaint would be how sparse the kitchen was. Not enough cookware
Stayed 4 nights in Jun 2021
Response from Carrie on 14 Jun,2021
Thank you!

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The condo have a nice view but it need a lots of maintenance, bed is terrible, shower curtain is moldy, we have to pay $ 200 extra at the check in for protection insurance ( non refundable) we stay there for 6 nights and when I asked for clean towels and toilet paper they told me I have to buy my own after the 1 roll was there and to wash the old towels 😏
Stayed 6 nights in May 2021
Response from Carrie on 14 Jun,2021
Thank you for your feedback it is appreciated!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Stayed in the cabanas, which were fine. WiFi didn’t work which I needed on day 1 to be able to work; made countless calls for help and was ignored until the evening before we checked out- too little, too late! Terrible customer service and I wi never stay here again.
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great being so close to the beach. Indoor pool and hot tub were great also
Stayed 6 nights in Feb 2021
Response from Carrie on 27 Mar,2021
Thank you!

8/10 Good

Sarah

Liked: Cleanliness, room comfort
Resort refused to refund b/c booked thru expedia
The resort was nice, however... there was a massive snow storm the day we were to fly to Pensacola and american airlines cancelled our flights. We tried Delta and United and all airlines were down due to weather. We were NOT able to arrive on the first night of our reservation. The resort refused to refund us for that one night. We did come a day later and stayed 2 of the 3 nights we had reserved but I was shocked they would only provide a "credit" for the night we missed. I have no plans to return here so this was a waste. They said it was because we booked through expedia. Had we booked direct, they would have refunded us. Very disappointing and makes me think we should not use Expedia or Hotels.com again ... ever.
Stayed 3 nights in Feb 2021

8/10 Good

Patricia

Business traveller
Liked: Cleanliness, room comfort
Everyone was very nice. Had to stay extra day...was good
Stayed 4 nights in Jan 2021
Response from Carrie on 10 Jan,2021
Thank you! We look forward to your next stay!

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Wonderful view and close to many restaurants. The living room furniture needs a deep clean and there is some damage found when we walked in. Some fixtures didn’t work.
Stayed 2 nights in Dec 2020
Response from Carrie on 14 Dec,2020
Thank you for letting us know! We will follow up on this right away!

10/10 Excellent

Adrian

Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2020
Response from Carrie on 10 Jan,2021
Thank you! We look forward to your next stay!

2/10 Terrible

Cleo, Richardson tx

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
HORRIBLE DONT WASTE YOUR MONEY HERE PLEASE it was nasty the mattress had mold and the sheets were old and bloody. We couldn’t change units bc we arrived late. So it’s nobody there to help you other than just after hours call. The next morning the manager told us that we were lying and that the only thing she could do was to change the sheets. After I made it clear that it was mold and no way we were going to stay there. We finally change unit and again no sheets were clean but this time was no mold on the mattress. Very old furniture the smell was horrible sofá was dirty from both units and furniture very old the freezer from both units makes this loud noise that you can barely sleep. DO NOT RECOMMEND THIS PLACE AT ALL.
Stayed 3 nights in Nov 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Bad experience overall - deceptive advertising
Really mixed visit. 1. Condo’s balcony was amazing it made our stay. 2. The online reservation was VERY deceptive and posed like we were reserving a specific unit like vrbo but acted like a hotel and randomly gave us an inferior unit view when we got there. 3. After hours manager was curt and quoted from the Expedia/hotels rule book of terrible service quotes until I insisted on better service and more transparent behavior. She eventually changed our room. And gave us a room that had been cleaned but not inspected. 4. The photos on the website are WRONG showed wrong rooms and the umbrellas on beach show the portofino umbrellas miles up the beach - bad bad bad. 5. Overall we felt deceived and with the after 4 pm check in and 10 am !!!! Check out it was a bad experience. 6. The owners of the units deserve better. 7. It’s a nice building WHY the deceptive terrible service?
Stayed 2 nights in Nov 2020

10/10 Excellent

Kelley

Travelled with family
Liked: Cleanliness, room comfort
Amazing location on the beach with awesome gym, spacious living area and great kitchen! We can’t wait to come back!
Stayed 5 nights in Oct 2020

10/10 Excellent

Mansoor

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2020

6/10 Okay

Verified traveller

Stayed 7 nights in Jul 2020

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, room comfort
Beautiful
Beautiful setting, close access to restaurants and shops, friendly staff.
Stayed 4 nights in Mar 2020

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect. Nice balcony facing the beach. Nice place to stay.
Stayed 6 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
Very Disappointed!
First I would say to find out where the condo is located that you are renting. If it’s not in the towers you may end up with An old beaten down condo like we did. The only part of the condo that was any good was that it was literally right on the beach. Other then that the stay was terrible. On arrival we had to sign all kinds of paper work then promptly walked into a dark and dated condo that smelled like pot. I called the front desk because I was pretty sure it was coming from next door but no one ever came to see what was going. This continued for the entire weekend along with a full scale party that went on until 4am on Sunday night. I called security about 3-4 times they came but nothing changed and the last time when it was 3am we were told that there was nothing they could do and to call the police. So I am still left wondering what all the paper work was for.... So while the location of the property was fantastic and we were in walking distance of everything sadly I am very hesitant to stay there again.
Stayed 2 nights in Feb 2020

10/10 Excellent

jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Carrie on 2 Mar,2020
Thank you!

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020
Response from Carrie on 2 Mar,2020
Thank you!

10/10 Excellent

Jackie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
16th floor
Great View of Beach. Very clean and spacious condo. Checkin was easy. Perfect location. 16th Floor rocks.
Stayed 2 nights in Feb 2020
Response from Carrie on 24 Feb,2020
Thank you! We look forward to return stay with us!

10/10 Excellent

Tick, OK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful! Lovely pool area, great condo and right on the beach!
Stayed 3 nights in Feb 2020
Response from Carrie on 24 Feb,2020
Thank you! We look forward to your return stay with us!

10/10 Excellent

Anonymous

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very clean. Pool hours for kids are only 12 to 6 which should be mentioned here but the indoor pool in our February stay is a must in this area and this one was excellent. Security is great because it is gated. There is no food on site but you have everything you need to cook and restaurants are within walking distance. We wouldn't stay anywhere else is we went back.
Stayed 3 nights in Jan 2020
Response from Carrie on 24 Feb,2020
Thank you for your feedback! This is how we become great!

6/10 Okay

Verified traveller

Travelled with family
Furniture could use some updating. Everything else seem to be fine
Stayed 7 nights in Dec 2019
Response from Carrie on 7 Jan,2020
Thank you for your feedback, this is how we become great! We look forward to your next stay with us!

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 4 nights in Dec 2019
Response from Carrie on 7 Jan,2020
Thank you for your recent stay with us! We look forward to return trip to Pensacola Beach!

8/10 Good

Sam, Tampa

Travelled with pets, Travelled with group
Liked: Cleanliness, amenities
This was a great find, right on the beach. Quiet rooms and easy to access. The gym was very nice and the pools were clean.
Stayed 6 nights in Dec 2019
Response from Carrie on 7 Jan,2020
Thank you for your recent stay with us! We look forward to your return stay!

4/10 Poor

Brett

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

2/10 Terrible

Nick, Seattle, WA

Disliked: Cleanliness, property conditions & facilities
Unaccpetable room, blood or poop stain on the shower curtain. Hair in the tub. Dust mites setting off my allergies on a 3am arrival. Plumbing fixtures on disrepair in replacement quarters. Their new tower will be in the sam condidtion as their old tower in no time lowballing maintenance work. And obviously the cleaners don't give a rip. Indicators of absurd incompetence. My 4th year usung this place. I come every year. I will not use a Premier Property ever.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Room, pool, beach, access to food, etc.
Stayed 3 nights in Oct 2019