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Reviews of Lily Hall

2 out of 5
Lily Hall
415 N Alcaniz St, Pensacola, FL

Reviews

9.6

Exceptional

Rating 10 - Excellent. 62 out of 71 reviews" "
Rating 8 - Good. 4 out of 71 reviews" "
Rating 6 - Okay. 3 out of 71 reviews" "
Rating 4 - Poor. 1 out of 71 reviews" "
Rating 2 - Terrible. 1 out of 71 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Trace on 17 May,2024
Thank you William for staying with us at Lily Hall and taking the time to leave a great review for us! We hope you are able to be our guests again in the near future!

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Trace on 17 May,2024
Thank you Robert for taking the time to leave a great review on us as you enjoyed your stay with us at Lily Hall. It is our pleasure to have you as our guests as we hope we hope to see you once again in the near future!

10/10 Excellent

Rosa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel. Very comfortable bedding!!!
Stayed 2 nights in Apr 2024
Response from Trace on 16 May,2024
Thank you for taking the time to leave this review and staying with us, Rosa. We glad that this was a enjoyable experience as we hope host you again in the future.

10/10 Excellent

Aaron

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Trace on 17 May,2024
Hello Aaron! Thank you for booking your stay with us at Lily Hall and taking the time to leave a review for us. We taking pride in making sure our guest have the best experience possible with us. Thank you again and we hope to have you as our guest again in the near future!

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, very clean and I would definitely come back!
Stayed 3 nights in Apr 2024
Response from Trace on 16 May,2024
Thank you very much for staying with us and leaving a review as well. We appreciate the nice compliments about Lily Hall as we take pride in having the best experience possible for our guests. Thank you again and we hope to see you again in the near future!

10/10 Excellent

Aune

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute hotel in a quiet neighborhood within walking distance of old downtown. Brother Fox and Sister Hen are a must see as well. Loved the food and atmosphere. Would highly recommend staying at Lily Hall. Will definitely stay here again if I ever come back to Pensacola. Also great walking distance to local restaurants that had some killer southern food that I highly recommend.
Stayed 4 nights in Apr 2024
Response from Trace on 16 May,2024
Thank you so much Aune for staying with us at Lily Hall and taking the time to leave this amazing review! It really brings us joy to see our guests have a great experience. Thank you again and we look forward to hopefully seeing you again in the near future!

8/10 Good

brittany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cheaper option if you don’t want to stay right on the beach. Trendy style super comfortable bed.
Stayed 2 nights in Mar 2024
Response from Kari on 8 Apr,2024
Thank you for choosing Lily Hall, Brittany. It was a pleasure hosting you both and we hope to welcome you again soon.

6/10 Okay

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property but room provided no sleep until midnight since bar music below room was loud !
Stayed 2 nights in Mar 2024
Response from Kari on 8 Apr,2024
Thank you Beverly for taking the time to speak with me after your stay. I am so sorry for the disturbances and truly hope your next visit with us is as peaceful as we intend for all of our guests.

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like that they had no cable, no breakfast, and only instant coffee.
Stayed 3 nights in Mar 2024
Response from Kari on 8 Apr,2024
Thank you for choosing Lily Hall. We chose to partner with Swift Coffee- a pioneer in the coffee industry and rated very highly with coffee enthusiasts. The award winning restaurant Brother Fox is open just for dinner and brunch- we hope you were able to enjoy it during your visit! All rooms are equipped with a smart tv providing access to your favorite streaming platforms along with LiveTV which has over 400 channels. Although we have worked hard to ensure our listings provide the most accurate information, we are truly sorry for any confusion. Thank you again for choosing Lily Hall and we wish you the best on your future travels

10/10 Excellent

Madylin

Stayed 1 night in Mar 2024
Response from Kari on 8 Apr,2024
Thank you for choosing Lily Hall

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
The records with record player was a nice touch
Stayed 3 nights in Mar 2024
Response from Kari on 8 Apr,2024
Thank you! It was a pleasure and we look forward to your next visit!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kari on 8 Apr,2024
Thank you for choosing Lily Hall

8/10 Good

Gary, Bend

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, contemporary new boutique hotel. Neighborhood is in transition. Very noisy mechanical “hum” emanating from a mechanical chase in our room. Sleeping was disrupted.
Stayed 1 night in Feb 2024
Response from Kari on 26 Feb,2024
Thank you for choosing to be our guests recently. I do greatly appreciate your conversation and insight the morning after. I am truly sorry this happened during your stay and glad you accepted our token of appreciation. See you on your next family visit!

10/10 Excellent

Kisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kari on 26 Feb,2024
Thank you for choosing Lily Hall

10/10 Excellent

Tanya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool little spot! Very stylishly decorated, clean and peaceful locale. The parking was fine but beware if you have on heels- the pavers are filled with gravel and I had difficulty navigating!
Stayed 1 night in Feb 2024
Response from Kari on 26 Feb,2024
Thank you for choosing to be our guests!

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kari on 26 Feb,2024
Thank you for choosing to be our guest!

10/10 Excellent

Erin, Freeport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location! Loved the interior and guest rooms. We had dinner in restaurant below and it was so good!! The speak easy was totally a chill vibe. Will definitely stay again
Stayed 1 night in Dec 2023
Response from Kari on 26 Feb,2024
Oh wonderful! We hope to see you another time!

10/10 Excellent

lazarus

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kari on 26 Feb,2024
Thank you, Iazarus!

10/10 Excellent

Oren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kari on 26 Feb,2024
Thank you, Oren!

10/10 Excellent

Alisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lily Hall is absolutely beautiful. From the moment we walked through the doors I knew we made the right decision. The lounge area is inviting and a great place for good conversation and enjoying a cocktail from the bar. The room was perfect and the bed was so comfortable. All the little details made our night absolutely perfect. We will definitely be back!
Stayed 1 night in Dec 2023
Response from Kari on 26 Feb,2024
Thank you for being our guest! We hope to see you another time!

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lily Hall is the Bees Knees
I loved my stay at Lily Hall! I already referred 8 people to Lily Hall for future stays. Kari is an excellent executive host and truly caters to your needs! I do wish that phone calls were answered instead of just texts. This is NOT A COMPLAINT, just preference. Everything was answered expeditiously. I feel Lily Hall is a hidden gem that needs to be seen by all!
Stayed 2 nights in Dec 2023
Response from Kari on 2 Jan,2024
Andrew- it was truly a pleasure to host you! I must apologize for missing your calls as I was assisting another guest however, was able to reply to your follow up texts. I am available by phone as well! I appreciate you choosing to join us and glad you had such a great experience! Please reach out when you are ready to join us again! Until then safe travels and Happy New Year!

10/10 Excellent

Dat

Stayed 1 night in Dec 2023
Response from Kari on 26 Feb,2024
Thank you for choosing to be our guest!

10/10 Excellent

Cailey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very easy self checkin & nice rooms!
Very easy self checkin & nice rooms!
Stayed 2 nights in Dec 2023
Response from Kari on 2 Jan,2024
Wonderful! I'm thrilled you had such a great experience and hope to welcome you again soon!

6/10 Okay

Alison

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There is no one on site. They have a remote hostess. If you have any issue.....??? Unaffiliated restaurant mgr had to help me- he should probably get paid for 2 jobs.
Response from Kari on 26 Feb,2024
Thank you for choosing Lily Hall, Alison! Correct! I am not onsite 24/7 but always available for our guests at the number provided to you and for any issues, I'm local and of course available to assist with any thing that may arise. I do appreciate the assistance of our restaurant team with letting me know that you needed my assistance and happy I was able to assist. We understand every traveler has different needs for their stay and appreciate you choosing Lily Hall. We hope to see you again soon!

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff is amazing!!! I can't wait to come back!
Stayed 1 night in Dec 2023
Response from Kari on 2 Jan,2024
Thank you for those kind words, Cassandra! It was a pleasure to meet you and we hope to welcome you again soon!

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kari on 2 Jan,2024
Thank you for choosing Lily Hall!

10/10 Excellent

June

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Kari on 2 Jan,2024
Thank you for choosing Lily Hall!

10/10 Excellent

Patrick, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kari on 2 Jan,2024
We are so glad you had a great experience! Thank you!

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and beautiful place. Thank you for such wonderful stay.
Stayed 1 night in Nov 2023
Response from Kari on 2 Jan,2024
It was truly our pleasure! We hope to see you again soon!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must Stay Here
This was the second time we stayed here and it was a great getaway. Steak was excellent at Brother Fox and drinks were great at Sister Hen! Don't miss this hidden gem!!!
Stayed 3 nights in Nov 2023
Response from Kari on 2 Jan,2024
Thank you, Denise! We appreciate you choosing Lily Hall and for the wonderful recommendation. We hope to see you again soon!

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kari on 2 Jan,2024
Thank you for choosing Lily Hall!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kari on 2 Jan,2024
Amazing! Thank you for choosing Lily Hall!

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved this unique and cute hotel! Great service, clean and in a great location. Highly recommend.
Stayed 2 nights in Nov 2023
Response from Kari on 2 Jan,2024
Thank you, Ivy! It was a pleasure and we hope to welcome you again soon!

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, room comfort
We loved Lily Hall
Lily Hall was cute and quaint and we loved our stay there. You have to try Brother Fox and the speakeasy bar. We will return!
Stayed 2 nights in Nov 2023
Response from Kari on 2 Jan,2024
I agree! Brother Fox is a must! Thank you for choosing Lily Hall and we would LOVE to welcome you again soon!

4/10 Poor

Randall

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary Stay!
Overall, place was great! Good location, great ambience, super clean and confortable. The "Brother Fox" restaurant located downstairs is super convenient and has great food. We did not go to the bar "Sister Hen", but I'm sure it a great too. Place was very charming.
Stayed 1 night in Oct 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Katherine

Travelled with family
Liked: Amenities
So cute and clean. The restaurant downstairs was fabulous!
Stayed 1 night in Oct 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice stay, beautiful place well maintained clean, and bed very comfortable. When we come back we will be asking for top floor. When on the first and you get people above you that is noisy well into the night apparently there is no insulation between floors. So it a lot of sleep. Otherwise it was a great stay.
Stayed 1 night in Oct 2023

8/10 Good

George

Liked: Cleanliness, property conditions & facilities, room comfort
Unusual
This was our first, and unexpected, experience with a facility with no front desk. I did not realize it at first and went to check in as I usually do. I was confused after checking each floor I went to the restaurant where someone explained all the information, code to get into building and code for our room was in the e-mail. Follow the instructions and it is fine, I just was not expecting it. The room is small with just enough room to walk around the bed but the bathroom was very nice. Located in a residential neighborhood it was quiet and only several blocks from downtown. Great restaurant.
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Boutique
Had the best experience at this adorably cute and quirky little gem!! From the gorgeous design, amazing aroma throughout, wonderful bathroom amenities (even had a steamer en-suite) and cozy beds. Gorgeous aesthetics with laid back lounge meets library feels!! Can’t wait to go back!
Stayed 1 night in Sep 2023

10/10 Excellent

Jeremy

Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, clean, unique!! Lily Hall is a must! My husband and I stayed overnight and had such a joyous stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet place with a very updated look. A very nice restaurant and outdoor area.
Stayed 1 night in Sep 2023
Response from Kari on 14 Sept,2023
Thank you for choosing to stay at Lily Hall. I'm delighted you enjoyed your self and hope your next visit to Pensacola brings you back to Lily Hall.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed mindset
Beautiful hotel, very, very clean upon entering the room. Even accommodated my request for a surprise for my lady. The whole hotel is super clean and it was quiet which we enjoyed. Also not having to keep up with room keys was a bonus. Icing on the cake is that it has a restaurant and speak easy on the property so it was extremely convenient.
Stayed 1 night in Sep 2023
Response from Kari on 14 Sept,2023
Ryan, it was truly a pleasure to host you and help you with your special celebration. Thank you kindly for the perfect rating. I am thrilled you enjoyed yourself so much. I hope you visit again soon, next time- try the cabbage!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Lily Hall was an AMAZING place to stay for a quick weekend getaway. The experience was fun, unique and enjoyable. We were so impressed by the cleanliness of everything. Smells from the restaurant, clean linens and even a relaxing smell in the hallway (sure wish I knew what was in that plug-in - lol) made the experience so much more enjoyable. Checking in was super easy and the record player immediately set the mood upon our arrival. The burger was delicious and our visit to Sister Hen, a hidden speakeasy at Lily Hall was intimate and relaxing. The Bee’s Knees was an awesome drink choice by the way. All of this and located within minutes of everything. Such a romantic, fun filled experience. Highly recommended - A+++++ 😊
Stayed 2 nights in Sep 2023

10/10 Excellent

Nathan, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the decor and public spaces. Staff at the bar were friendly. The toilet in 101 does not flush well, but that's the only thing we would change.
Stayed 1 night in Sep 2023
Response from Kari on 14 Sept,2023
I sincerely apologize for the inconvenience and appreciate you letting us know. Overall, I am pleased you had a great experience and hope to welcome you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FANTASTIC!
This place is fantastic! ONLY two things that were a little annoying was the limited parking and there was no iron/ironing board in the room. Other than that, 10 out of 10. We came into town for a 40th birthday celebration and wanted something more intimate for a romantic couples weekend. This was it! Check in was 100% digital, so we walked straight to the room. The room was spacious, they offered streaming service so we could watch OUR shows (THANK YOU!) and the bathroom very spacious with complimentary robes. The restaurant downstairs was delicious and the service was outstanding. We will definitely be back.
Room
Room
Hotel hallway
Restaurant entry
Stayed 1 night in Sep 2023
Response from Kari on 14 Sept,2023
Absolutely perfect- it was a pleasure to host you and I look forward to welcoming you again soon.

10/10 Excellent

Burke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute decor. Top of the line fixtures. Restaurant was great food and service. Speakeasy was awesome and staff was very friendly and knowledgeable. Very quaint place. Access to staff was via text and very prompt. Loved the water station! Bite sized ice is awesome!!!
Stayed 1 night in Aug 2023
Response from Kari on 14 Sept,2023
Thank you, Burke! It was a pleasure to host you and we look forward to your visit again soon!

10/10 Excellent

Rudi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the quite and the cleanliness of the building. Very new and modern.
Stayed 1 night in Aug 2023
Response from Kari on 14 Sept,2023
Thank you for choosing Lily Hall!