Seasonal outdoor pool, pool umbrellas, pool loungers

Reviews of Empire Motel

2 out of 5
Empire Motel
3495 Skaha Lake Road, Penticton, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 149 out of 310 reviews" "
Rating 8 - Good. 122 out of 310 reviews" "
Rating 6 - Okay. 26 out of 310 reviews" "
Rating 4 - Poor. 6 out of 310 reviews" "
Rating 2 - Terrible. 7 out of 310 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Loreen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms. Excellent service.
Stayed 1 night in Apr 2024
Response from Estelle on 21 Apr,2024
Thank you Loreen for your staying ! wish you have a great Spring and Summer !

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
We always stay at the Empire. Love it year round.
Stayed 1 night in Apr 2024
Response from Estelle on 8 Apr,2024
Thank you Sandra for your feedback and wish you have a wonderful Spring !

8/10 Good

Trevor

Liked: Staff & service, amenities, property conditions & facilities
Affordable
Stayed 1 night in Apr 2024
Response from Estelle on 8 Apr,2024
Thank you Trevor for your staying and hope you had a good time with your family ! wish you have a great Spring !

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service, clean rooms.
Stayed 1 night in Mar 2024
Response from Estelle on 19 Mar,2024
Thank you Barbara for your staying and your feedback and we appreciate ! hope you and your mom had a great time with relatives and a safe trip back home ! enjoy the beautiful Spring !

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot. Will book there again!
Stayed 4 nights in Mar 2024
Response from Estelle on 16 Mar,2024
Thank you very much James for your feedback and we appreciate ! hope you found a safe trip back home and see you next time ! have a great Spring !

10/10 Excellent

Rod

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every friendly staff, nice updated rooms and quiet
Stayed 1 night in Feb 2024
Response from Estelle on 27 Feb,2024
Thank you so much Rod for your staying with us and hope to see you next time ..

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at the Empire many times. We love the location. The rooms have always been clean and comfortable.
Stayed 2 nights in Dec 2023
Response from Estelle on 28 Dec,2023
Thank you Clark very much for your staying again ! We will continue to work harder to make our place better and better . Merry Christmas and Happy New Year to you and your family !

10/10 Excellent

Rod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times, through different ownership over the years, and still like going to this facility. We just finished spending the long weekend and as usual it was comfortable, friendly, good rates. Owners are great and the outdoor area is quiet and relaxing. We will continue to go to the Empire.
Stayed 2 nights in Oct 2023
Response from Estelle on 11 Oct,2023
Thank you Rod for your staying and your feedback , we appreciate ! We will continue working hard to make the place better.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% recommended
What a great place to stay. Its a little older, but is very well maintained. The service was excellent, and we recievec everything we requested without delay. The location is fantastic with convenience stores all around, and just a short walk to Skaha lake. I fully recommended staying here.
Stayed 3 nights in Oct 2023
Response from Estelle on 10 Oct,2023
Thank you Brett for your feedback and we appreciate it. I am glad you had a great time . Hope you had a safe trip back home and see you next time.

10/10 Excellent

Jeffrey

Stayed 1 night in Oct 2023
Response from Estelle on 6 Nov,2023
Thank you very much Jeffrey for your staying and review and we appreciate ! have a great winter and I will see you next time .

8/10 Good

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 2 nights in Sep 2023
Response from Estelle on 7 Oct,2023
Thank you Dana for your staying and wish you have a great autumn !

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cute motel with staff that will bend over backwards for you. They accommodated my last-minute stay and greeted me by name when I came by the office the next day. I'd love to stay here again.
Response from Estelle on 4 Oct,2023
Thank you Kristen for your staying and your feedback and we appreciate it. Hope you had a safe trip back home and enjoy the beautiful weather !

10/10 Excellent

Knud

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean with very comfortable and new beds. The front desk staff was very curteous and helpful and the location is convenient with many ammenities close by. Good choice for a motel in this price range and I would gladly stay there again.
Stayed 1 night in Sep 2023
Response from Estelle on 2 Oct,2023
Thank you Knud for your review and we appreciate it ! hope to see you again and have a wonderful autumn !

2/10 Terrible

Geetu

Disliked: Staff & service, property conditions & facilities
Didn’t like the place
Response from Estelle on 2 Oct,2023
Hi Geetu, I do not know why you do not like our place. If you could tell us, we can solve for you. Maybe the check in took a bit long, but that was because you insisted you already paid the room fee, even though I showed your reservation from Expedia which shows "Hotel Collect Payment from Guest", you still do not believe it , then you contacted Expedia and Expedia agent explained it again, you still do not believe it ; then I asked you to check your bank account , you said the traction does not show the charge. Finally you agreed to pay . This is the check in story. I feel sorry for the confusion caused by Expedia which caused your unhappy experience in our place. It is beyond our control and hope you find a motel you like to stay next time.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was new and very comfortable, and room was super clean! Basic motel room, nothing fancy, but there was a good sized fridge, a table and chairs, everything needed. Outdoor pool area looked nice, and saw they have a ping pong table outside as well. Would be great for kids.
Stayed 1 night in Sep 2023
Response from Estelle on 1 Oct,2023
Thank you so much Valerie for your input and that is what we are .Wish you have a wonderful autumn and see you in the future again !

10/10 Excellent

Dallas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean place, very kind staff. Cutest motel in the area.
Stayed 2 nights in Sep 2023
Response from Estelle on 1 Oct,2023
Thank you Dallas for your review and hope you had a great time for the weekend !

10/10 Excellent

Antonino

Liked: Staff & service, property conditions & facilities
Very clean and wonderful staff
Stayed 1 night in Sep 2023
Response from Estelle on 1 Oct,2023
Thank you Antonino for your staying and hope to see you again !

10/10 Excellent

Kyle

Liked: Staff & service
Front desk staff was excellent
Stayed 1 night in Sep 2023
Response from Estelle on 19 Sept,2023
Thank you Kyle ! hope you had a great time with the hockey game ! see you next time !

10/10 Excellent

Alicia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Super cute, clean motel! Would definitely stay there again.
Stayed 2 nights in Sep 2023
Response from Estelle on 19 Sept,2023
Thank you Alicia and wish you enjoy the beautiful autumn !

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and very clean
Stayed 1 night in Sep 2023
Response from Estelle on 19 Sept,2023
Thank you Michael for your staying ! hope you had a great time for the weekend !

10/10 Excellent

Bernice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff, clean and economical rooms. We will stay there again!
Stayed 2 nights in Sep 2023
Response from Estelle on 14 Sept,2023
Thank you Bernice for your team's stay ! see you all next year.

10/10 Excellent

Samantha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great quaint motel. Was super clean friendly staff. Pool nice picnic yard. Beds are super comfy. Would highly recommend to everyone !
Stayed 1 night in Sep 2023
Response from Estelle on 14 Sept,2023
Thank you Samantha and your feedback ! hope to see you next time !

10/10 Excellent

Monique, Calgary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, perfect for price and location. Would definitely stay again with no hesitation. Estelle is an awesome property manager!
Stayed 2 nights in Sep 2023
Response from Estelle on 14 Sept,2023
Thank you Monique for your feedback and wish you and your friend had a great time in Penticton and safe way home !

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great no-frills motel
Great no-frills motel close to the beach. Clean, although a little outdated.
Stayed 1 night in Sep 2023
Response from Estelle on 14 Sept,2023
Thank you Brian for your staying and hope your family had a good time around this area.

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit bare but comfortable
Our stay was very pleasant. The staff was friendly and the room very clean. I would have appreciated however a bit more space to put toiletries in the bathroom as well as a night stand. But overall very happy.
Stayed 1 night in Sep 2023
Response from Estelle on 7 Sept,2023
Thank you Alexandra for your feedback and we appreciate it. Yes, the renovation will be continuing with those shelves and hooks which will be installed in bathrooms ,bedrooms and livings, and other projects during this fall and winter. Thanks again for your suggestions.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Estelle on 7 Sept,2023
Thank you so much Glenn for staying with us and it was nice meeting you two. wish you two enjoy the wonderful autumn and see you next time.

10/10 Excellent

Jaimee

Stayed 1 night in Sep 2023
Response from Estelle on 1 Oct,2023
Thank you Jaimee for your review and wish you have a wonderful autumn !

10/10 Excellent

Vic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly owners
Stayed 13 nights in Aug 2023
Response from Estelle on 30 Aug,2023
Thank you Vic for your staying ! hope your trip back home was safe .We will miss you all , especially the little boy ! wish you and your family enjoy the beautiful autumn !

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Estelle on 29 Aug,2023
Thank you Nick ! wish your family enjoy the beautiful weather !

10/10 Excellent

Ian

Stayed 1 night in Aug 2023
Response from Estelle on 26 Aug,2023
Thank you Ian for your staying and it was so nice talking to you ! wish you enjoy the beautiful Autumn ! see you next time .

2/10 Terrible

Chelsea

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BUYER BEWARE. DO NOT BOOK HERE.
We had to leave our home in West Kelowna due to an evacuation order. 🔥😥 It’s a really stressful and unsettling time for so many people in our community & our hearts go out to everyone experiencing this challenging time. ❤️ We drove towards Penticton to find accommodations & booked the only place with a room that we found on hotels.com on our way. We booked two nights accommodation at the cost of almost $700 plus a $300 damage deposit. Not affordable by any means. Well, this situation only got worse for us. After one nights stay, the owners of Empire Motel Penticton informed us that they have a no pet policy. We missed this information in booking quickly under the circumstances. They then told us that we have to leave, with no refund for the second paid night and likely no return of the deposit regardless of the place being as perfect as we arrived. We informed them that we are evacuees, that we have no where to go & we need our funds returned… They had absolutely NO COMPASSION, proceeded with their unethical behaviour & poor business practices that has left our family further stressed & caused us further mental & emotional harm during these unprecedented times. This motel with hearts everywhere truly has NO HEART. Our message for everyone is to be cautious, there are businesses that are purely in it for profit like this one, are taking advantage of people in bad situations & truly DO NOT CARE about the circumstances our province or it’s residence are in. 💔
Stayed 2 nights in Aug 2023
Response from Estelle on 8 Sept,2023
Hi Chelsea, we would like to clarify the facts (1) you did not inform the front desk that you had a dog when you checked in (2) your husband told us you are from Peachland, not West Kelowna as you claimed (3) our rate was medium level (4) considering the evacuation situation, we waived the dog penalty 300, paid a room in another motel for your free staying, released the pre-authorization 300 for damage deposit after you checked out next day. Even though you spread the incomplete story in Facebook and Expedia, we still wish your family all the best.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the lake
Stayed 2 nights in Aug 2023
Response from Estelle on 24 Aug,2023
Thank you Shawn for your staying and we wish you two enjoy the wonderful Autumn .

10/10 Excellent

Lavaine, MISSION

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Girls get away. Very quaint and clean.
Stayed 2 nights in Aug 2023
Response from Estelle on 19 Aug,2023
Thank you Lavaine for staying with us and your feed back , we appreciate it ! we continue to try our best to make this place better . wWsh you and your friend have a great summer !

10/10 Excellent

Andriette

Liked: Cleanliness, staff & service, property conditions & facilities
The owners take obvious care of this property and were attentive and kind. Very clean and comfortable. Nothing fancy, but suited our needs perfectly.
Stayed 2 nights in Aug 2023
Response from Estelle on 17 Aug,2023
Thank you Andriette for staying with us and congratulation to your husband for his first place of the ultra swim in Skaha Lake ! look forward to seeing you two back again !

10/10 Excellent

Natasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Empire Motel is the perfect place to enjoy your Penticton getaway! I was recommended to stay at the motel by family, and I’m so glad; the place is loved by the staff and owners as it’s very clean and well kept. The place is steps away to 1 of the 2 lakes and everything else is within a easy 10 minute or less drive. Across the way are 2 tasty spots for food - Japanese food and ice cream! Special thanks to the owner of the motel who greeted us so warmly! I look forward to visiting Penticton again and staying at the Empire Motel!
Stayed 3 nights in Jul 2023
Response from Estelle on 8 Aug,2023
Thank you so much Natasha for your detail feedback and we really appreciate. We will try our best to make this place better and better ! wish you , your friends and family have a wonderful summer !

8/10 Good

Edie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean. Helpful staff. Met others who come there every year. They really enjoy it. We would have preferred not having to move to another room, (not our choice), as it was awkward.
Stayed 2 nights in Aug 2023
Response from Estelle on 7 Aug,2023
Thank you for staying with us ! Sorry for the moving and the inconvenience ! wish you have a great summer !

10/10 Excellent

Cole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a gem ! The relaxed atmosphere and friendly service , along with our very clean , and comfortable room made for a great stay . Some of the decor is outdated but there has been lots of thoughtful upgrades as well. We were pleasantly surprised , our room was nice . The saltwater pool was great and we enjoyed that there was lots of outdoor seating. The location to the beach was perfect. We would definitely stay here again in the future .
Stayed 2 nights in Jul 2023
Response from Estelle on 31 Jul,2023
Thank you Cole for your feedback and what you mentioned is exactly what our motel is now and we will make it better every year and hope our guests can have a great staying with us ! Thank you again ! wish you and your family have a wonderful summer !

6/10 Okay

Angelica

Stayed 4 nights in Jul 2023
Response from Estelle on 31 Jul,2023
Thank you Angelica for staying with us and wish you have a wonderful summer .

10/10 Excellent

wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was great!! Clean rooms - very friendly staff - relaxing family environment - definitely going back next year!
Stayed 5 nights in Jul 2023
Response from Estelle on 31 Jul,2023
Thank you very much for your feedback and we will continue to make the place better and better. Wish you and your family have a great summer !

10/10 Excellent

adriaan

Stayed 3 nights in Jul 2023
Response from Estelle on 31 Jul,2023
Thank you so much Adriaan for your staying with us and your review and we appreciate it. Definitely we will make the motel better every year. Hope to see you next year .Enjoy the summer !

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
We just spent four nights at this lovely little motel. Staff were friendly and helpful. Rooms were clean and well maintained. We had a 2bd suite with kitchen, and they provide grills and tables around the pool area. Perfect for a home cooked dinner. The saltwater pool was clean and refreshing. We loved everything about our stay. We will definitely be back!
Stayed 4 nights in Jul 2023
Response from Estelle on 29 Jul,2023
Thank you very much Nicole for your feedback ! hope you all had a great time in Penticton and safe trip back home , enjoy the great summer !

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super personable staff. As advertised and great for families.
Stayed 3 nights in Jul 2023
Response from Estelle on 24 Jul,2023
Thank you Albert and it was great meeting your family and hope you family had a great time in Penticton and enjoying the time with grand parents . see you next year .

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for a home away from home feel. Great staff and seconds away from the lake. Great location
Stayed 4 nights in Jul 2023
Response from Estelle on 24 Jul,2023
Thank you Adam for your input and hope your son enjoying the hockey camp and made new friends. Have a wonderful summer !

10/10 Excellent

V Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
A wonderful place to stay! Great location, clean and friendly staff. We’ll be back
Stayed 5 nights in Jul 2023
Response from Estelle on 24 Jul,2023
Thank you so much Jane for your kindness and hope you had a safe trip back home and enjoy the great summer ! See you all the ladies next time .

8/10 Good

Coral

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful desk staff
Stayed 2 nights in Jul 2023
Response from Estelle on 11 Jul,2023
Thank you Coral for staying with us and hope your family had a great time in Penticton. Wish you and your family have wonderful summer !

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were updated, clean and kitchenette had everything we needed plus access to BBQ. Unfortunately the pool was closed due to a needed repair for most of our stay but we were able to test it out before we left. And Skaha Lake is in easy walking distance. We enjoyed our stay and the owners are very welcoming.
Stayed 6 nights in Jun 2023
Response from Estelle on 7 Jul,2023
Thank you so much Suzanne for your input and kindness and patience and we really appreciate ! wish you two have a wonderful summer !

8/10 Good

Beulah

Liked: Cleanliness, staff & service, property conditions & facilities
This was an excellent family property, we enjoyed the pool and bbq area. A great Shushi restaurant accross the street and ice cream parlour down the block. We took advantage of the close beach proximity and enjoyed subset strolls along the boardwalk and building sandcastles
Stayed 3 nights in Jun 2023
Response from Estelle on 28 Jun,2023
Thank you Beulah for your input and I am happy you and your family had a good time in Penticton . Hope you found a safe trip back home and have a wonderful summer !

2/10 Terrible

James

Stayed 1 night in Jun 2023
Response from Estelle on 7 Jul,2023
HI James, it is pity you did not have a good stay. I feel if you could tell us what you concerned when you were here, we could solve it immediately, instead of just leaving a bad review , not explaining why. If you would like, you are welcome to contact us to explain.

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff , not fancy but everything you need , nice pool , bbq's, clean , great owners , would defiantly stay there again
Stayed 2 nights in Jun 2023
Response from Estelle on 21 Jun,2023
Thank you Ian for your input and that is what we are., not fancy but nice ! Wish you have a wonderful summer !

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the experience at this Motel - blast from the past vibe. Estelle was kind and very welcoming at check in and also departure. I would highly recommend this Motel for anyone staying in Penticton, especially with a kitchen unit. Very clean, quiet and close to Shaka Beach.
Stayed 3 nights in Jun 2023
Response from Estelle on 21 Jun,2023
Thank you Lori for staying with us and hope you had a great time in Penticton and a safe trip back home ! have a great summer !