We had to leave our home in West Kelowna due to an evacuation order. 🔥😥 It’s a really stressful and unsettling time for so many people in our community & our hearts go out to everyone experiencing this challenging time. ❤️
We drove towards Penticton to find accommodations & booked the only place with a room that we found on hotels.com on our way. We booked two nights accommodation at the cost of almost $700 plus a $300 damage deposit. Not affordable by any means.
Well, this situation only got worse for us. After one nights stay, the owners of Empire Motel Penticton informed us that they have a no pet policy. We missed this information in booking quickly under the circumstances. They then told us that we have to leave, with no refund for the second paid night and likely no return of the deposit regardless of the place being as perfect as we arrived. We informed them that we are evacuees, that we have no where to go & we need our funds returned…
They had absolutely NO COMPASSION, proceeded with their unethical behaviour & poor business practices that has left our family further stressed & caused us further mental & emotional harm during these unprecedented times. This motel with hearts everywhere truly has NO HEART.
Our message for everyone is to be cautious, there are businesses that are purely in it for profit like this one, are taking advantage of people in bad situations & truly DO NOT CARE about the circumstances our province or it’s residence are in. 💔