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Reviews of Luxor Plaza

4.5 out of 5
Luxor Plaza
Calle 24 8-35, Pereira, Risaralda

Reviews

8.0

Very good

Rating 10 - Excellent. 43 out of 111 reviews" "
Rating 8 - Good. 41 out of 111 reviews" "
Rating 6 - Okay. 15 out of 111 reviews" "
Rating 4 - Poor. 6 out of 111 reviews" "
Rating 2 - Terrible. 6 out of 111 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Bashimi, Seattle,washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the front desk week helpful and friendly. I don't speak Spanish at all and v they made phone calls for me to handle business and receive information I needed
Stayed 3 nights in Nov 2019

10/10 Excellent

CraigHsnson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people and staff were excellent. Made me feel they were there just for me .
Stayed 10 nights in Sep 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Property does not have elevator and had problems either shower. For a suite totally unacceptable. Will not stay again.
Stayed 1 night in Sep 2019

10/10 Excellent

Carlos Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAFF
The location is perfect if you are going for Business or to do something in Downtown Pereira , , The hotel Staff it's just excellent , great service from the bellman to the Front desk , and the Housekeepers
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2019

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
I had a great experience at this hotel. My room looked exactly like the picture, there was hot water, and staff was extremely friendly. They helped me to print out my plane ticket, called me a cab, and delivered all services very quickly. Breakfast was very enjoyable. I really enjoyed my stay and I would recommend this hotel to others.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Clean and good services. The employees are gentle, respectful and available. That was a very good experience. If posible or if i have to go back to Pereira, I would like to go back at luxor hotel. Also I recommand this hotel to everyone who wish to go to Pereira Colombia...
Stayed 5 nights in Dec 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This is NOT a 150 USD hotel ... exaggerating a 40 or 50 dollars per night... old building, just ok AC, ugly room, improvised cafeteria ... not recommended at all !!
Stayed 2 nights in Dec 2018

10/10 Excellent

Ladi, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but dated. Some street noise. Breakfast was nice as well.
Stayed 2 nights in Aug 2018

2/10 Terrible

Yamy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked two rooms, both of them had terrible problems.
Stayed 1 night in Jul 2018

6/10 Okay

Diego, Miramar, Florida

Liked: Cleanliness, staff & service
Disliked: Room comfort
Friendly staff. Clean facility. Downside: No elevator for a 5 stories building. Was not easy for one of family members, who is disable.
Stayed 1 night in Jul 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
pereira central area
very busy area. fun location
Stayed 3 nights in Mar 2018

2/10 Terrible

Bernard

Liked: Cleanliness
Disliked: Staff & service, room comfort
What a Disappointment!
This hotel has turned into a disaster! This was my third stay here, and by far the worst...starting with an unfriendly receptionist, a room door with no security lock, very small window. The next day the manager, Santiago, and his asst, Esteban, moved me to another room, this one on the street. Early the next morning, street vendors directly below my window starting shouting to sell their wares! (Wouldn't you think the hotel would ask them to move up or down the street a little?) The maids did not leave amenities until asked, and the hot water in the shower very slow in coming. The management paid lip service to wanting to make my stay comfortable, but at check-out the receptionist, not the same one as at check-in, was also not able to understand that some charges on the bill were fictitious...and so the entire stay ended with unhappiness...do not recommend this hotel, Hotels.com needs to check this one out personally, it has gone downhill.
Stayed 2 nights in Mar 2018
Response from Hoteles Luxor Pereira on 22 Mar,2018
Buenas tardes sr Anderson , quiero decirle que para nosotros hacer de la estadía de todos nuestros clientes la mejor experiencia es nuestra principal y única finalidad, lamento enormemente los inconvenientes que se le presentaron en su estadía, le ofrezco disculpas en nombre de Holeles Luxor , lo invito a que nos siga visitando y pueda darse cuenta de lo importante que es usted para nosotros. Cordialmente Santiago Muñoz Gerente Comercial

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely stay at Luxor Plaza Hotel. It’s close to everything and a very comfortable hotel with great staff.
Stayed 1 night in Feb 2018
Response from santiago on 24 Mar,2018
Muy buenas tardes, agradezco enormemente su comentario , ratificamos el compromiso con usted de hacer de su estadía la mejor . Esperamos contar con su visita muy pronto. Cordialmente Gerencia Hoteles Luxor

10/10 Excellent

Carlos, Dallas TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury rooms and friendly staff
Luxury room and friendly staff, central locations, super clean and update furniture
Stayed 1 night in Jan 2018
Response from Milton Cesar Pino on 24 Jan,2018
Dear Guest, We appreciate the time it took to rate our service, it is very satisfying ti know that we have complied with your expectactions, we hope to have you back for the Hotel, for us it will be a pleasure to serve you. Thank you. Cordialy, Milton Cesar Pino General Manager

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Pereira
Good staff. Very helpful. Very good breakfast. It has been the third time I stayed and found price very reasonable. Will stay there again
Stayed 5 nights in Dec 2017
Response from Milton Cesar Pino on 24 Jan,2018
Dear Frank, Thank you for shere with us your opinion and coments abouth the stay in the Hotel, is very importan for us, We hope to have you back for the Hotel. Thank you. Cordially, Milton Cesar Pino Gerente General

10/10 Excellent

Mr.Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pereira Relaxing, perfect weather, great shops
Friendly staff. No problems. Clean. Nice breakfast.
Stayed 2 nights in Nov 2017

10/10 Excellent

Patrick, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect hotel
This hotel has everything you want. It is close to parks, food, night clubs, bars, everything. I love this hotel staff are amazing and so helpful. Staff will set you up with anything you need and tell you everything you want to know about the city. This will be my home every time i come to Pereira.
Stayed 5 nights in Sep 2017

2/10 Terrible

john, miami florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
about luxor hotel perreira colombia
no elevators....using stairs to go up 4th floor...no room cleaning at all...no toiletress....no provide glasses
Stayed 2 nights in Aug 2017

8/10 Good

Bernard

Liked: Staff & service, property conditions & facilities, room comfort
Very nice hotel, service good...did find a sliver of glass on the floor, perhaps from a broken goblet?
Stayed 4 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very helpful
Nice place close to a central park. Rooms a little stark but clean. Staff very helpful

6/10 Okay

William

Liked: Cleanliness, staff & service
Basic hotel
Nohting fancy. Clean. Room had no window. A/C just enough to keep room manageable. Neighborhood a bit dicey. Staff was very helpful. Didnt expect much given the price.

10/10 Excellent

Edwin, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Rooms are small but sufficient for solo or couples traveling. There's no elevator, but they will gladly help you with the bags. Not much of a view unless you go to the 4th floor terrace. Staff is very friendly. Location is at a busy Plaza, in Pereira's center, meaning it's loud from vehicles, crowded with people, but abundant restaurants and shopping.
From the front door to hotel

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every nice people d
Very clean place with very nice people. Who have a great heart and love what there doing there.

2/10 Terrible

gary w, w

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible place to stay. Old and uncomfortable.
Nothing like the pictures. A sleepless night. Terrible place to stay

6/10 Okay

Jason, Calgary Canada

colombia
location can be dangerous after dark other than that good stay good rate

6/10 Okay

Gerald, Miami

Liked: Staff & service, property conditions & facilities
Decent hotel in a rough neighborhood
This hotel is located in a neighborhood consisting of drunks in doorways and druggies roaming around. I didn't like the condom being offered along with the candy bars and soda in the hotel room, very low class. The hotel itself looks like it was renovated at some point and is actually quite nice and above the level of the neighborhood. My biggest complaint was the smell in the bathroom and also how tiny it is. Overall I would recommend this hotel, although unfortunatley the area of loaction leaves a lot to be desired. They didn't have my reservation from Hotels in their system when I arrived even though I made it online the day before, this was inconvenient and caused unecessary complications at the front desk upon check in. The staff who work there are very curtious though so i won't blame them.

10/10 Excellent

Frank, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Colombia
Excellent breakfast. Staff friendly and very helpful. Was priced well. Had a good 4 day stay. Would recommend to others

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs a pool
Well clean hotel we'll cook breakfast and we'll kept clean in the rooms. Need two sweats up stairs but no elavtor 😅😅😅

10/10 Excellent

Louis, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good service
Rooms need more lighting!

10/10 Excellent

Timothy, Navarre, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel
This hotel was very nice. The staff is exceptional. All of the amenities are as described. The wifi works well, and guests have control of the climate control in the rooms. This hotel was an exceptional value and I will stay here again.

6/10 Okay

Martin, Bogota

Liked: Cleanliness
Just for sleep
Noise rooms due to lot of night bars around the hotel

4/10 Poor

Darren, california

Disliked: Staff & service, property conditions & facilities, room comfort
Need improvement
Lack of a good air conditioner. Hot at the time of my stay 90 % degrees. Lack of a gym.

10/10 Excellent

Octavio, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, neighgorhood a little noisy but it is understandable since it is located in the business center

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the price
Very friendly and attentive staff. Immediately changed booking from room with 2 single beds to room with hugh double bed. Breakfast was fine for the price as was the location.

10/10 Excellent

Guillermo, Montréal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very well located
Staff was great, always tried to help and were very friendly. Only problem, there is no elevator and my room was at the 4th floor.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Comfy
The room was very quiet and the bed was so comfortable.

10/10 Excellent

Mauricio, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Hotel Staff was Impressive !!! I rate this hotel 1000 % !!!!!!

10/10 Excellent

IRENE, NEW YORK, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL WAS IN A GREAT LOCATION, AND AS A WOMAN TRAVELING ALONE I FELT VERY SAFE. THE STAFF WAS WONDERFUL AND EXTREMELY ACCOMODATING. I WOULD DEFINITELY STAY THERE AGAIN.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no elevator
there is no elevator in this hotel, so be prepared to go up and down the stairways and no handicap access.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central hotel and a good food
In the first time the staff gave us a room without windows; then they moved to another room but the drain of the bathroom was broken, and finally they assigned another room in good conditions.

8/10 Good

luis, medellin, colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The room was small but has everything I needed to have a pleasant stay. Internet service was not very good and sometimes I had to go to the lobby to get wifi. Breakfast was very good. Staff was very friendly and helpful.

8/10 Good

Dror, Nicaragua

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
The hotel is good, 4 levels high with no elevator. The room is to small.