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Reviews of Hampton Inn Petaluma, CA

2.5 out of 5
Hampton Inn Petaluma, CA
450 Jefferson Street, Petaluma, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 434 out of 608 reviews" "
Rating 8 - Good. 121 out of 608 reviews" "
Rating 6 - Okay. 33 out of 608 reviews" "
Rating 4 - Poor. 9 out of 608 reviews" "
Rating 2 - Terrible. 11 out of 608 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Olga

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, modern and well kept property.
Stayed 1 night in Apr 2024
Response from Aiona on 29 Apr,2024
Thank you for your wonderful review! We welcome you back, anytime you would like to return to Hampton Inn Petaluma!

10/10 Excellent

Dana, Stillwater

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aiona on 29 Apr,2024
Thank you for your wonderful review! We welcome you back, anytime you would like to return to Hampton Inn Petaluma!

8/10 Good

Mona

Stayed 2 nights in Mar 2024
Response from Aiona on 29 Apr,2024
Thank you for responding to our Survey. We welcome you back, anytime you would like to return to Hampton Inn Petaluma! Give us a chance to to wow you into a 5 out of 5!

10/10 Excellent

Shad, Payson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The historic building that was renovated for this hotel was done very well. Very clean and modern without taking away the history of the area.
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr,2024
Dear Shad,Thanks for choosing Hampton Inn Petaluma! We hope you slept comfortably in our clean accommodations. Your review is appreciated, and we hope to see you again.

10/10 Excellent

Roberto

Stayed 1 night in Mar 2024
Response from Aiona on 29 Apr,2024
Thank you for your wonderful review! We welcome you back, anytime you would like to return to Hampton Inn Petaluma!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this Hampton Inn which was in a restored vintage factory. Lovely old brick contrasted with completely modern amenities. sparkling! Staff very friendly and helpful!! Loved it!
Stayed 3 nights in Mar 2024
Response from General Manager on 28 Mar,2024
Dear Kelly,Thank you so much for taking the time to leave feedback regarding your recent stay at Hampton Inn Petaluma. We're so happy to hear you enjoyed all that our lovely property has to offer and that our staff could assist you accordingly. It was a pleasure hosting you, and we hope you'll visit us again in the future!

2/10 Terrible

Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Killed three bed bugs and got more than 10 bites
Response from General Manager on 25 Mar,2024
Dear Michelle,Thank you for taking the time to share your constructive feedback. We apologize for all of the difficulties you experienced at our hotel. Our team encourages our guests to notify us of any issues they encounter so we can find a solution for them. We will immediately bring this to our pest control specialist as we receive regular services to ensure a pest-free environment. Thank you for notifying us, and please consider returning in the future for a better visit.

10/10 Excellent

Julie

Liked: Amenities
Always a very nice place to stay.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar,2024
Dear Julie,It was a pleasure hosting you at Hampton Inn Petaluma! We're glad you enjoyed your visit, and we look forward to seeing you again the next time you're in the area.

10/10 Excellent

Leila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and well equipped. Staff is friendly and knowledgeable. Extra treat was to discover the building used to be a silk spinning factory! We would stay here again
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar,2024
Dear Leila,It's wonderful to hear that your rooms' cleanliness and our team's friendliness and knowledge contributed positively to your experience. Discovering the building's unique history as a silk-spinning factory must have been an interesting surprise! We're glad you enjoyed your stay at Hampton Inn Petaluma and look forward to welcoming you back.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Aiona on 29 Apr,2024
Thank you for your wonderful review! We welcome you back, anytime your would like to return to Hampton Inn Petaluma!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Aiona on 29 Apr,2024
Thank you so much for the great review! Please come back again!

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from General Manager on 18 Feb,2024
Dear Paul,Thank you for being our guest and for sharing your lovely, five-star review. We are delighted you were impressed and look forward to welcoming you back to Hampton Inn Petaluma again someday.

10/10 Excellent

Brian

Liked: Property conditions & facilities
Nicely restored historic building. New, large nice rooms in mostly residential area.
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb,2024
Dear Brian,Thank you for choosing Hampton Inn Petaluma! We're glad our updated property impressed you, and we look forward to hosting you again the next time you're in the area.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
I literally drove in and went to sleep and woke up and left. But everyone was great and very accommodating.
Stayed 1 night in Jan 2024
Response from General Manager on 18 Feb,2024
Dear Audrey,Thank you for sharing your experience with us. We're glad you found our team to be welcoming and accommodating. Should you return, we hope to provide you with another seamless stay at Hampton Inn Petaluma.

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from Aiona on 29 Apr,2024
Thank you for your wonderful review! We welcome you back, anytime you would like to return to Hampton Inn Petaluma!

10/10 Excellent

Alena, Bodega Bay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to the exceptional staff!
Stayed 2 nights in Feb 2024
Response from General Manager on 11 Feb,2024
Dear Alena,Our amazing staff works hard to ensure all our guests feel welcome, and we're glad you appreciated their efforts. If your travels bring you back to the area, please come see us again at Hampton Inn Petaluma!

10/10 Excellent

Angel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute little outdoor area! Cant wait to visit in the summer when its warmer. Staff was amazing! Really appreciated them letting us check in a little early and being so friendly. Pillows and bed were sublime! Super comfy and cozy.
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb,2024
Dear Angel,It was such a pleasure having you as our guest! We work hard to meet expectations like yours, and we’re happy to hear our hospitable team, comfortable accommodations, and lovely common areas hit the mark for you. Thank you for your kind review, and we look forward to your return!

10/10 Excellent

Carissa, Petaluma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and spacious. The breakfast the next morning was a great start to the day.
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan,2024
Dear Carissa,Thank you for allowing Hampton Inn Petaluma to host your recent stay. We're thrilled to hear you had a positive experience and that you appreciated our clean and spacious accommodations, as well as the opportunity to try our delicious breakfast selection. We're grateful for your kind comments, and we hope to have the pleasure of your company again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Petaluma stay
Love that this hotel used to be a silk factory . The old brick building with high ceilings and newly renovated rooms made this stay enjoyable . Also walking distance to downtown Petaluma is a plus. Cool town !
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan,2024
It was truly a pleasure to welcome you to Hampton Inn Petaluma during your recent overnight stay. We're thrilled to hear you had an enjoyable experience and that you appreciated the interesting history of our building and renovated accommodations, as well as our convenient location, which is ideal for exploring the town. Thank you so much for sharing your positive review, and we hope to have the opportunity to host your next visit to the area.

10/10 Excellent

Ilene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nicely appointed rooms, friendly staff, quiet area, easy parking and for a good price. Good amenities like on site bar and clean gym with a variety of options.
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan,2024
Dear Ilene,It was a pleasure hosting you at Hampton Inn Petaluma! We're glad our clean, quiet accommodations impressed you and that you felt welcome while you were here. Thank you for sharing how much you appreciated the gym and onsite bar. The next time you're looking for affordable, convenient accommodations in the area, please come see us again.

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and wonderful town.
Friendly staff and clean safe environment. A smile always greeted us.
Stayed 10 nights in Jan 2024
Response from General Manager on 28 Jan,2024
Dear Michael,Thank you for your kind words! We're delighted to hear that our friendly staff and clean, safe environment made your stay at Hampton Inn Petaluma enjoyable. Your satisfaction is our priority, and we can't wait to welcome you back with more smiles in the future.

8/10 Good

PAUL

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are always super friendly.
Stayed 1 night in Jan 2024
Response from General Manager on 28 Jan,2024
Dear Paul,We appreciate your kind words regarding the service of our hardworking team. Thanks for staying with us at Hampton Inn Petaluma!

10/10 Excellent

Dave

Travelled with partner
Liked: Amenities, property conditions & facilities
Room was very nice, nicely appointed, and clean
Stayed 1 night in Jan 2024
Response from General Manager on 23 Jan,2024
Dear Dave,We were happy to provide you with clean, comfortable accommodations, and we're glad you enjoyed your visit. The next time you're in the area, please come see us again at Hampton Inn Petaluma!

10/10 Excellent

Amanda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in for a family event in Petaluma and this was perfect.
Stayed 4 nights in Jan 2024
Response from General Manager on 18 Jan,2024
Dear Amanda,Thank you for choosing to stay at Hampton Inn Petaluma! We hope you enjoyed your family gathering, and it's great that our property was the ideal place to stay while you attended. Your outstanding review is much appreciated, and we hope you'll return!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Sleek and comfortable
This converted factory combines the best of its heritage with a sleek modern vibe. Love the "light saber" lighting in the hallways. Comfortable beds, quiet rooms. Great breakfast with an assortment of hot foods. Check out the display of relics from the building's textile-production days!
Stayed 1 night in Dec 2023
Response from General Manager on 10 Jan,2024
Dear Jane,Thank you so much for your wonderful feedback on your stay at Hampton Inn Petaluma! It was fantastic to hear that you found everything to be comfortable and quiet. It was amazing to hear that you also found the breakfast that our team cooked to be delicious as well! We are looking forward to your next trip to Petaluma and your next stay with us!

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
They did a really nice job switching to a hotel from the old silk factory, everyone was super nice and helpful, the bed was super comfy and the amenities are great, two thumbs up!
Stayed 4 nights in Dec 2023
Response from General Manager on 10 Jan,2024
Dear Ruby,Thank you for the outstanding review of your recent stay at Hampton Inn Petaluma. We're glad you had a wonderful time with us and enjoyed our lovely facility, which is the restored 1892 Petaluma Silk Mill. We are delighted you appreciated our amenities, comfortable beds, and helpful staff. It would be our pleasure to host you again in Petaluma, so come back soon.

6/10 Okay

Brett

Stayed 2 nights in Dec 2023

6/10 Okay

GARRY

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Daris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was wonderful--clean, comfortable convenient. Our family came for a mini-vacation and we were so happy with our choice to stay at this charming Hampton--all the usual amenities of the standard roadside chain put in a remodeled old silk factory with style. Our family enjoyed in the spacious dining area, comfy beds, great baths/showers, and overall decor and ambience.
Stayed 2 nights in Dec 2023

8/10 Good

Tammy

Liked: Cleanliness, staff & service
Nice place to stay
Very nice stay overall. The air/heat was difficult to figure out. Very noisy pipes from neighboring bathroom. Could use another chair for seating but overall pretty good stay. The staff was amazing and pretty decent breakfast. Definitely would stay there again.
Stayed 3 nights in Dec 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay in Petaluma
Very helpful staff. Coffee and hot chocolate was always available. Very comfortable room and big king sized bed.
Stayed 3 nights in Dec 2023

10/10 Excellent

Tana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ambience
We would definitely stay here again. It was such a cool building being that it was an old silk factory in 1892. We love the ambience. People were friendly that worked there, the breakfast was good in the morning, and the room was excellent.
Stayed 2 nights in Dec 2023
Response from Kristine- Front desk on 17 Dec,2023
Thank you for your awesome review. We are glad that you enjoyed your stay with us, and we hope to see you again!

10/10 Excellent

TROY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing history in this building as it's a 1800's remodeled factory now hotel. Incredible property
Stayed 1 night in Dec 2023
Response from Kristine- Front desk on 17 Dec,2023
We are glad that you enjoyed your stay with us, and we hope to see you again! Thank you for your review.

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kristine- Front desk on 17 Dec,2023
We are glad that you enjoyed your stay with us, and we hope to see you again! Thank you for your review.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks new, every thing is spotless. Great location
Stayed 1 night in Dec 2023
Response from Kristine- Front desk on 17 Dec,2023
We are glad you enjoyed your stay, and we look forward to seeing you again!

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very comfortable and staff was friendly. However, there was virtually no toilet paper in the bathroom. Also when I checked out, there was an unauthorized charge to my hotel room the was discovered at check out.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Meh, but won't do it again.
Loud water pipe sounds all night. No shower gel. Checking in....the girl behind the counter talked so fast I kept asking her to repeat herself. It was like she was in a hurry to get back to her phone. Complimentary breakfast (I paid for as part of my room charge, so not sure why they call it complimentary) wasn't good at all. Oatmeal had a strange metallic after taste.
Stayed 1 night in Nov 2023

8/10 Good

Bebe

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The décor of the entire facility is intriguing...love it. Everything was convenient and efficient. Our 2 little dogs really enjoyed it. Appreciate the free parking and Wifi. Comfortable bed. It took awhile to warm up - our problem with the temp mechanism.
Stayed 1 night in Nov 2023

8/10 Good

Alisi, Sacramento

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found out it was an old sugar mill transformed into a hotel. They had really tall sealings and the ambiance was great. The only thing I noticed was there was a musty smell, not sure if it was the blanket on the bed but other than that, it was wonderful.
Stayed 1 night in Nov 2023

8/10 Good

Andrea

Stayed 1 night in Nov 2023

10/10 Excellent

ARLEEN

Liked: Cleanliness, staff & service, property conditions & facilities
We had a bumpy start at this hotel. Check was at 3pm. We arrived early maybe around 2-2:30pm hoping we could check in early, but our room wasn't available. It wasn't until about 3:30pm where we began to worry what was going on not having any communication from the front desk while we were waiting in the dining area. After several check ins at the Front Desk, we finally were approached by the Manager on duty - Aiona Kaufusi. Apparently, there was something wrong with the room we were supposed to occupy so she offered us an upgrade which we decided to take since we were exhausted. I wanted to cancel earlier, but of course we booked/prepaid it thru Expedia and was too tired to deal with the hassle. It would have been better if they had communicated to us the situation sooner or even offered us the upgraded room sooner if it wasn't available at 3pm checkin time, because that's really what we are paying for/expecting. That would be our recommendation if you want to keep your customers happy/wanting to return. Just as you expect us to be out at 11am checkout and no later, we expect our room to be ready upon checkin at 3pm. We honestly feel that despite the circumstance, Aiona handled the situation well. She took care of us. She offered us snacks from the Bar and bottled water which are normally only for special Hilton members. She stepped in and performed as a Manager so for that, we are grateful.
Stayed 1 night in Nov 2023

8/10 Good

Vedang, Singapore

Stayed 2 nights in Aug 2023

10/10 Excellent

Renita

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kristine- Front desk on 6 Nov,2023
Thank you for taking the time to take the survey. We appreciate it. We hope to see you again!

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and unique. Breakfast was decent and the staff very helpful.
Stayed 1 night in Nov 2023
Response from Graca- Front Desk on 3 Nov,2023
We are glad that you enjoyed your stay and we hope to see you again!

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hampton always does a great job! Clean and comfortable. Reliable!
Stayed 1 night in Oct 2023
Response from Graca- Front Desk on 2 Nov,2023
We are glad that you enjoyed your stay and we hope to see you again!

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Graca- Front Desk on 31 Oct,2023
We are glad you enjoyed your stay and we hope to see you again!

10/10 Excellent

Mollie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Graca- Front Desk on 31 Oct,2023
We are glad you enjoyed your stay, and we hope to see you again!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Graca- Front Desk on 31 Oct,2023
We are glad you enjoyed your stay, and we hope to see you again!