Hotels near Phantasea Tropical Botanical Garden

"There was a nice view from both the hotel shared areas and the room. The kitchenette with mini fridge and the washer and dryer were helpful. The room was clean but smelled of bleach and the floors were a little sticky from the recent cleaning, so we wanted to leave the slider door open to air it out but there was no screen door to stop bugs from entering with it open. Our TV had no signal so we were unable to use it. The restaurant service was okay. The location is very convenient to the airport and to downtown. Would be happy to stay again for a travel day, as we did, but not throughout one's vacation. "

"Our stay at Emerald Beach Resort was incredibly frustrating and disappointing. The room itself was mediocre at best, but the beds and pillows were absolutely awful—easily some of the most uncomfortable we’ve ever experienced. The bigger issue was the complete lack of basic functionality and service. The phone in our room didn’t work at all (no dial tone), and the TV wouldn’t load Netflix. We reported both issues on day one and followed up every single day of our 7-day stay. Not once were these problems resolved. We spend our days out exploring and expect to come back and relax in the evenings. Instead, we were met with ongoing issues and zero follow-through. Being told repeatedly that something will be taken care of—and then having nothing done for an entire week—is unacceptable. This was a complete failure in both maintenance and customer service. I would not stay here again."

"The space itself is beautiful and the view is amazing however- thereis a washer and dryer on the photos but no washer and dryer in the actual room or on the property, there is a television in the room however upon my children turning it on, it was completely broken-displaying a white screen with a huge black splotch and lines and there were stains on our bedsheets, in both bedrooms and on a pillowcase. Communication with the property owners was fast and reliable. We notified them of the stains and they offered to get new sheets to us the next day, as they weren’t on the island, however about two hours before when we notified them of the tv not working, it was stated that one could be dropped off in a few minutes. We declined because it wasn’t a huge deal however- if these things are listed as being part of the property, there should be communication ahead of time of it not working. Also, we missed the text the next morning letting us know that someone could bring sheets. There is wifi however the advice is very splotchy to message or call. "

"The bathroom was filthy and some of the tiles in the main room were broken. We checked in and checked out about 15 minutes later. "

"Good room everything worked. Very clean.Great staff, fast breakfast, great location by downtown. Facilities are a little worn. Staying there again next week."

"The room was very clean and comfortable."

"The property view is absolutely beautiful. The staff is awesome, and the food was first class! Rooms were sufficient, slightly outdated, but a/c functionable and comfortable."

"Cute & cozy hotel that really makes you feel like you're in the heart of St. Thomas."

"Very unique property in an ancient building. The rook was very good and clean with comfortable bed. Ac worked great. Great location in town and close to airport. Not on the beach, but we’re spending the next week on the water"