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Reviews of Centrana Hotel

3 out of 5
Centrana Hotel
#82 Street 154, Sangkat Phsar Thmey III, Khan Daun Penh, Phnom Penh

Reviews

8.0

Very good

Rating 10 - Excellent. 13 out of 36 reviews" "
Rating 8 - Good. 11 out of 36 reviews" "
Rating 6 - Okay. 11 out of 36 reviews" "
Rating 4 - Poor. 1 out of 36 reviews" "
Rating 2 - Terrible. 0 out of 36 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Enkhtamir, Stafford

Disliked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Friendly staff, good location and very clean room. Clean bathroom and hot water, room spacious and cleaned each day. TV has lots of English movie channels. Good location with shopping centre 3 minutes away. Only negatives WiFi didn't work well in my room and the white clothing from my washing came back stained.
Stayed 3 nights in Jun 2023
Response from Maudlin on 17 Aug,2023
Dear Ma'am Kimberley,Greetings from us here at Centrana! Thank you for the good review that you gave us. Our guests are our inspiration to strive more in giving our best service. We would also like to apologize about your clothes that git stained, we will make sure that we will discuss about this so we can avoid this from happening again. We hope that whenever you are in the city, you will come back and stay with us again. Stay safe always and best regards.

10/10 Excellent

Lynnette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place is a hidden gem in Phnom Penh. The location is very central and easy walking distance to the river, Royal Palace and local markets. I selected the Centrana Hotel based on other positive reviews. I was not disappointed, the room was as it appeared in website photos. The room was large and exceptionally clean. It is located on a reasonably busy street but the hotel is very quiet inside. I would stay there again and not hesitate to recommend this property to others.
Stayed 3 nights in May 2023
Response from Mary on 14 Jun,2023
Dearest Ms. Lynnette,Thank you for staying with us and we are so glad to hear that you found our place to be a "gem". We are truly grateful for your positive review and rest assure that we will strive more in giving an excellent service to everyone. We will look forward to having you again. From our team, our warmest regards to you.

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The rooms are nice. The place is clean and with a somewhat convenient location depending on what you are looking for. A broken door lock was repaired very quickly. The staff was distant and not engaged. The answer received for an inquiry about laundry was...we don't do it. Unacceptable. Very intermittent wifi. The hotel had a very institutional feel. Almost unfriendly. No food.

6/10 Okay

La Vern

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Cleaning staff was good.
Stayed 8 nights in Nov 2022

4/10 Poor

Verified traveller

Stayed 1 night in Mar 2020

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was surprisingly nice, quiet, and comfortable. Centrana Hotel, Phenom Penh, was excellent location to shopping, entertainment, very good restaurants, banks, and the River walk. Definitely recommend and will return. Also felt very safe in the area, as well as my belongings in the room while I was away. My stay was for 3 nights which went by pleasantly fast. I think it is good for solo travelers as well as families. I needed a late checkout, at 4:00pm and they accommodated me for an additional $3.00 total.
Green building with about 10 floors and a functional elevator.
Stayed 1 night in Feb 2020
Response from Mary on 27 Feb,2020
Dear Ronald. We appreciate your positive feedback about our hotel. We are happy to know that you found our place safe, accessible to shops, restaurants, tourist spots. We are glad that you had a comfortable stay with us. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
No free drinking water in the room, a little over priced, but overall ok
Stayed 2 nights in Dec 2019

6/10 Okay

Victor E

Liked: Cleanliness, staff & service, property conditions & facilities
Sleep Deprived
Hotel raiting of 8 plus is accurate. Problem is that old adage, location, location, location. This hotel is right beside the Golden Sorya entertainment area. It has be rebranded " PP pub street". That means the party and loud music go ALL night to 5 or 6 in the morning. If you like to party all night or can sleep through a rock concert then this hotel is fine. If, like me, you cannot, then this is not your place.
Stayed 3 nights in Nov 2019

10/10 Excellent

Conor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good as always
I have stayed at this hotel many times, I choose it for various reasons including, big rooms, good beds, clean rooms, excellent staff and safe. My only critcism is the shower holder on the wall is not adjustable and sprays at you and not on you.
Stayed 4 nights in Sep 2019
Response from Mary on 23 Oct,2019
Thank you so much for giving us a perfect rate. Our goal is 100% customer satisfaction and your feedback will surely help us on how to improve our services. We want every experience to be “five stars”! Thank you again and hope to see you next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Mary on 27 Aug,2019
Thanks for sharing your feedback through the rating that you gave us. We are happy to hear that you had a good experience with us at Centrana Hotel. We look forward to seeing you again soon!

6/10 Okay

Na

Liked: Cleanliness, amenities, property conditions & facilities
Staff not helpful. Didn't offer services offered by cheaper places.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Mary on 2 Aug,2019
On behalf of all of us at Centrana Hotel, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback amongst our team. We hope to see you again on your next visit in Phnom Penh!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Breakfast base of number of check in person, if lass of number of check in without buffer style type of breakfast..
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Breakfast is to see it is hotel full, if not full just a normal not like buffer type
Stayed 1 night in Mar 2019
Response from Mary on 1 Apr,2019
Dear Valued Guests, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We will try to improve on the point that you have mentioned. Best regards and hope to see you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Mary on 1 Apr,2019
We are happy to hear that you had a good experience with us at Centrana Hotel. We look forward to seeing you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Mary on 1 Apr,2019
We are happy to hear that you had a good experience with us at Centrana Hotel. We look forward to seeing you again soon!

6/10 Okay

abby

Liked: Cleanliness, property conditions & facilities, room comfort
Clean with large rooms, but noisy
Good, central location. Room was large and clean. Good for the price. Major fault is the place is like an echo chamber- it seemed like someone was dragging the bed across the floor at most times of the day and night. I had to call for housekeeping 2/3 days and the 3rd day, they tried to come in around 8am. There is no do not disturb sign for the door. The “spa” and convenience store never appeared to be open.
Stayed 4 nights in Dec 2018

6/10 Okay

Robin

Liked: Cleanliness
Simple, adequate hotel that is good value for money
Stayed 3 nights in Dec 2018
Response from Mary on 24 Jan,2019
Hi Robin, Thank you for choosing to stay with us and liking our service. It was a pleasure to have you as our guest and we truly look forward to your next visit. Kind regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Noisy till midnight
Very noisy from a neighbor shopping mall.
Stayed 1 night in Dec 2018

10/10 Excellent

Conor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Value with Great Staff.
This is a quality hotel, very new with really great staff who always strive to make your stay good. This is my 3rd stay at Centrana and I will be back to stay soon again. The location 2 minutes walk to the Central Market is great. Very good value, you have nice spacious and clean rooms. The beds and bedlinen are excellent quality. As I said earlier all the staff here from the security man outside the housekeeping, reciption are great ambassadors fot this hotel.
Stayed 2 nights in Nov 2018
Response from mary on 24 Jan,2019
Thank you so much for your kind words, Connor. We really appreciate you taking the time out to share your experience with us and we are happy that you felt comfortable staying in our spacious and clean room! All the staff here is happy to serve. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Choice
Stayed 1 night in Nov 2018
Response from Rith on 24 Jan,2019
Hello Sir We would like to thank you for choosing to stay with us and for liking our service. It was a pleasure to have you as our guest and we truly look forward to your next visit. Kind regards,

8/10 Good

Jon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and location.. practical but lacks character
Stayed 1 night in Nov 2018

10/10 Excellent

Conor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice clean hotel with spacious rooms
I enjoyed my stay at Centrana. The rooms are very spacious. Really clean. The bed is comfortable and the bed linen is crispy clean and if a high quality as are the towels. The lobby is spacious and constantly being mopped. The staff are very friendly and helpful. Tbe building is fairly new and is being ķept looking like new which many other places do not do. The only quibble is a charge of $3 per hour for early checkin. I have never come across a chare like this before. Other thsn that charge I have nothing to complain about. This is a really nice clean hotel at a fair price.
Stayed 2 nights in Nov 2018

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel
Nice hotel downtown, convenient to everything. Comfortable beds, nice shower, provided plenty of towels. Little pricier, but quality reflects. Would recommend if you have room in your budget and want some extra comfort.
Stayed 1 night in Nov 2018

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Mary on 26 Oct,2018
Hi Elizabeth, Thank you for the positive feedback, we hope to have you stay again in the future. All the best,

10/10 Excellent

sunil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Superb hotel nice staff nice rooms big n spacious newly opened in 2017, bathroom is clean and good and no mosquitos and bed bugs which I really liked it, overall fantastic hotel been there for 4 days and was worth the every penny. May the gm and all staff were cooperative
Response from Mae on 14 May,2018
Dear Sir Sunil Lakhiani, Greetings from all of us here at Centrana! It was a pleasure to meet you and thank you so much for your wonderful words. It was delightful to welcome someone as jolly as you and we are so glad you found your stay with us comfortable and enjoyable. Please do connect with us in the future whenever you are in Phnom Penh. Kindest regards

10/10 Excellent

GUMY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel neuf, bon rapport qualité prix, personel accueillant.
Stayed 2 nights in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Mary on 16 Aug,2019
Thank you so much for taking the time to rate us. Our goal is 100% customer satisfaction and your feedback will surely help us in assessing how far we have gone and far we have to go in terms of customer satisfaction. We want every experience to be “five stars”! Thank you again and hope to see you next time. Regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 21 nights in Jan 2019
Response from Mary on 1 Apr,2019
We are happy to hear that you had a good experience with us at Centrana Hotel. We look forward to seeing you again soon!

10/10 Excellent

YEN TSUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
金邊一日遊
服務人員很好，可以協助很多背包客的需求，附近是中央市場跟mall,地點很方便，旁邊還有夜店街
Stayed 1 night in Dec 2018
Response from Mary on 24 Jan,2019
Dear Yen Tsun, We would like to thank you for choosing to stay with us and for liking our service. It was a pleasure to have you as our guest and we truly look forward to your next visit. Kind regards,

8/10 Good

Shinji

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
extra money
We asked if we can Drop our luggage to storage, they have us room straight away. After checking out they requested more money for early check-in. They didnt mention about this
Stayed 1 night in Dec 2018

8/10 Good

ZE

Liked: Cleanliness, staff & service
ok
距离市区中心市场比较近，设施一般，可接受
Stayed 1 night in Oct 2018
Response from Mary on 26 Oct,2018
Hi ZE, Thank you for the positive feedback, we hope to have you stay again in the future. All the best,

8/10 Good

Stanislaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Mary | GM on 14 May,2018
thank you :) Dear Sir Stanislaw, Thank you for your recent stay with us. We know that you have many options when choosing where to stay at Phnom Penh but the fact that you chose Centrana Hotel is an honor to us. We sincerely hope you enjoyed your stay and will come back again! Looking forward to welcome you again soon.

8/10 Good

Rainer

Liked: Cleanliness, staff & service, property conditions & facilities
Neues Htl. in zentraler Lage, freundliches Personal, wenig Professionell.
Stayed 4 nights in Feb 2018