2 bars/lounges, 2 poolside bars
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Reviews of Pavilion

4 out of 5
Pavilion
227, Street 19, Phnom Penh

Reviews

9.4

Exceptional

Rating 10 - Excellent. 357 out of 479 reviews" "
Rating 8 - Good. 101 out of 479 reviews" "
Rating 6 - Okay. 14 out of 479 reviews" "
Rating 4 - Poor. 5 out of 479 reviews" "
Rating 2 - Terrible. 2 out of 479 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

RADHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pavilion is a simple, clean, adult only property with friendly and accomodative staff. We checked in late at night. It was hot in Phnom Penh with over 100 F temps. The room on the top floor was hot due to the staff forgetting to switch on the a/c. When they turned it on, realized that it was broken. They immediately moved us to a larger room on the ground floor and also gave complimentary spa massage coupons. It is a relatively small facility. The breakfast is included. Food choice is limited and the taste is average. Bar is average. Massage is below average. The location is very convenient to many sight seeing spots. If you want a clean, quiet, green place in the middle of the city with friendly staff and no bells and whistles, choose this cute place.
Stayed 2 nights in Apr 2024
Response from Nassiba on 19 Apr,2024
Dear Radha, thank you for you your review. I am sorry about the air-conditioner. Indeed, Pavilion is located in the historical center of Phnom Penh, right behind Wat Botum, the Royal Pagoda. It is within walking distance of Cambodia Royal Palace, Phnom Penh National Museum, Riverside with its bustling nightlife and Street 240, a refined yet relaxed shopping area. Have a nice onward trip,

10/10 Excellent

Alicia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a tranquil hideaway within the city. There are two pools: one in the shade and one in the sun. The staff were prompt with cleaning the rooms, provided refills of bottled water daily. Reception were helpful with planning excursions of the city. Transportation was accessible as tuk tuks are parked in front of the hotel. There are also some restaurant's within a few minutes of the hotel. Will return here on my next visit. Highly recommend.
Stayed 3 nights in Mar 2024
Response from Nassiba on 5 Mar,2024
Dear Alicia, This is so nice! Thank you so much for unleashing that many compliments!

10/10 Excellent

Sophie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fabulous haven, an oasis off the busy streets. Old colonial building with a modern twist. Absolutely wonderful staff and fabulous friendly service, great breakfast and immaculately clean. Our favourite hotel in our two week trip round Vietnam & Cambodia. Thank you.
Stayed 2 nights in Feb 2024
Response from Nassiba on 23 Feb,2024
Dear Sophie, many thanks for the compliments! Looking forward to having you stay here again soon. Cheers!

10/10 Excellent

Darryl, Beaumont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are one of the best we have experienced throughout our world travels. The property is also so zen like and peaceful. It is within walking distance of many attractions. Would highly recommend.
Stayed 3 nights in Feb 2024
Response from Nassiba on 20 Feb,2024
Dear Darryl, Thank you for your review. We are happy that you enjoyed your stay with us. We look forward to welcome you soon again at Pavilion.

10/10 Excellent

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a welcome respite from the chaos of the streets of Phnom Penh! You literally step off the street into a lovely garden that is only steps away from the business of Phnom Penh but feels so relaxing. The rooms were lovely, spacious and very comfortable. The staff was so welcoming and helpful. Tired as we had just arrived we had dinner at the restaurant overlooking the pool, and it was a perfect way to begin our trip. We highly recommend this hotel!
Stayed 1 night in Jan 2024
Response from Nassiba on 3 Feb,2024
Dear Charlene, So kind of you! Thank you. We are looking forward to your next visit :) Enjoy the rest of your trip.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous place w beautiful furniture and decoration. Marvellous garden and I loved my private pool. Breakfast was tasty and served by the pool.
Stayed 1 night in Jan 2024
Response from Nassiba on 29 Jan,2024
Dear Claudia, Thank you. We are glad to read that you liked our little place! We are looking forward to your next visit :) Enjoy the rest of your trip!

10/10 Excellent

marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in a great location. Great food and massage too. Highly recommend.
Stayed 1 night in Dec 2023
Response from Nassiba on 26 Jan,2024
Dear Marisa, this is so kind of you! Happy to hear you enjoyed your stay with us and recommending us. We look forward to welcome you again. Have a nice onward trip!

10/10 Excellent

Jean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Unlimited breakfast was excellent. Hotel grounds is covered by beautiful lush greens / tropical plants with several areas to lay down and relax
Stayed 3 nights in Jan 2024
Response from Nassiba on 24 Jan,2024
Dear Jean, Many thanks for taking the time to review us nicely. We will share this review with a team. We look forward to welcome you again at Pavilion. Have a nice trip!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel.
Charming hotel in a great location. Nice poolside restaurant and attentive friendly staff.
Stayed 2 nights in Jan 2024
Response from Nassiba on 22 Jan,2024
Dear Diane, this is so kind of you! We are looking forward to your next visit :) Enjoy the rest of your trip!

10/10 Excellent

Jeffrey, TORONTO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a magical, silent, refreshing jungle oasis in the centre of a busy, hot, dusty city. Would live there if I could.
Stayed 2 nights in Jan 2024
Response from Nassiba on 16 Jan,2024
Dear Jeffrey, Thank you so much for this kind support! Well, you can stay as long as you want! Do not leave! Cheers!

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous, so Zen and peaceful. Staff was very nice. Had a fabulous massage, highly recommend, cocktails and food were very good in the restaurant❤️.
Stayed 3 nights in Jan 2024
Response from Nassiba on 16 Jan,2024
Dear Robin, This is so kind of you! Hoping to having you back here with us soon! Have a nice trip!

8/10 Good

Shishpal

Travelled with family
Stayed 2 nights in Jan 2024
Response from Nassiba on 12 Jan,2024
Thank you. Come again!

10/10 Excellent

Ulrike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal stay
This little (big) oasis in the wild city of Phnom Penh is a jewel. The hotel has two very different swimming pool settings and both are special on their own. The staff is extremely attentive, friendly and helpful. Staying there ‚the whole day‘ is very tempting. I felt like a queen…. The main building was originally built for queen Kossamak
Stayed 2 nights in Dec 2023
Response from Hotel Management on 11 Dec,2023
Dear Ulrike! Thank you! I am delighted to hear how highly you valued your stay with us and that you enjoyed the service you received from the team. We look forward to welcome you soon again, at Pavilion.

10/10 Excellent

Nancy, La Jolla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Colonial era preserved with modern conveniences. We loved leaving the busy chaos of the city behind as we walked through the entrance gate into a peaceful, zen space centered by a pool surrounded by trees and other vegetation, feeling at least a few degrees cooler than on the street outside the walls.
Stayed 3 nights in Dec 2023
Response from Hotel Management on 14 Dec,2023
Dear Nancy, many thanks for the kind review and nice words for the hotel! Indeed, this is cooler in the garden than on the street. Few years ago we have decided to stop the chemical fumigation of the gardens. Now, the butterflies, dragonflies, squirrels, and all sorts of birds are back. We look forward to welcome you again at Pavilion.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely antique type property tucked behind a door in a wall off the main road that opens into an another world depicted as a jungle type oasis. Calm and quiet enchanting ambiance, thoroughly chilled. Has a colonial appearance from the foyer to the rooms. Short tuk tuk journey to the riverside and restaurants or a casual 15 min walk that you can take in the sights such as the grand palace, etc. an enjoyable three night stay and would visit again.
Stayed 3 nights in Nov 2023
Response from Nassiba on 29 Nov,2023
Dear Anthony, many thanks for taking the time to review us so warmly! We will pass on this review to the team. We are already looking forward to your next visit!

10/10 Excellent

Owen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 2 pools are beautiful. The property feels like an oasis in the heart of the city. You can walk to the Royal palace and Mekong river and many other attractions. Staff very friendly and property well maintained and clean. We've stayed here twice and would stay again.
Stayed 3 nights in Nov 2023
Response from Hotel Management on 28 Nov,2023
Dear Owen, many thanks for your kind support! I am glad you liked our little place :). Come again!

10/10 Excellent

Rajat, Apex

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 3 nights in Nov 2023
Response from Hotel Management on 28 Nov,2023
Cheers! Come again!

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable oasis …absolutely gorgeous , staff were perfect helping us with everything we needed, food, trips, taxis … I was so sad to leave !
Stayed 1 night in Nov 2023
Response from Hotel Management on 22 Nov,2023
Dear Michelle, Many thanks for taking the time to review us nicely. We will share this review with a team. We look forward to welcome you again at Pavilion. Have a nice trip!

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderfully attentive and universally friendly.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 30 Oct,2023
Dear George, many thank! I am glad you liked our little place and our service:). We look forward to welcome you soon again, at Pavilion.

10/10 Excellent

Bradley, Sherwood Park

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful oasis
Stayed 1 night in Oct 2023
Response from Hotel Management on 25 Oct,2023
Dear Bradley, so kind of you to support us like this! I am really glad you liked our little place. Hope to see you again soon here with us :).

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Pavilion stay was exceptional. A little oasis in central Phnom Penh. We only wish our schedule had allowed us to extend our stay. Beautiful buildings with interesting history, wonderful staff, very comfortable rooms & a relaxing poolside dining area. Thank you for your hospitality
Stayed 1 night in Sep 2023
Response from Hotel Management on 19 Oct,2023
This is so kind of you! We are looking forward to your next visit :) Enjoy the rest of your trip!

10/10 Excellent

DONALD

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lost in Phomn pehn
Very good location. While being right in it it provide an oasis.
Stayed 8 nights in Oct 2023
Response from Hotel Management on 18 Oct,2023
Dear Donald, many thanks for your kind support! I am glad you liked our little place! We look forward to welcome you soon, again!

10/10 Excellent

Andrew

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Management on 17 Oct,2023
Cheers! Have a nice onward trip and come again!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Relaxing Experience.
Stayed 4 nights in Sep 2023
Response from Hotel Management on 14 Oct,2023
How kind of you! Thank you. Have a nice trip!

10/10 Excellent

Thanika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in great location. Staff were warm and welcoming. The poolside restaurant was great. Room was clean and spacious.
Stayed 3 nights in Sep 2023
Response from Hotel Management on 13 Oct,2023
This is a very kind review! Many thanks. Wishing you a great trip on!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and courteous. Made sure I felt welcomed and appreciated.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 29 Sept,2023
Dear Alexandra, Thank you so much for the kind words for our Team!

10/10 Excellent

Gordon, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with amazing staff. Close to all the big attractions. Rooms are great.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 9 Sept,2023
Cheers! Happy you liked both our hotel! Many thanks for the Team!

10/10 Excellent

Eilidh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, convenient - gem of relaxation
Luscious green space in the heart of the city. Quiet and peaceful. Staff are very friendly and helpful. Comfortable bedroom and spacious bathroom. Clean and well stocked with minibar, toiletries, towels, robes, speaker and extension cable. Our private pool was a good size for a couple. Though the loungers were a little cramped in the corner. Two sahred pools available for guests. Breakfast poolside had a good variety and unlimited ordering a la carte. Room service also available. Complimentary tea/coffee poolside in the afternoon. Spa by appointment but we didn’t utilise this. Great location for shopping, f&b, tourism and transportation (Tuk tuk outside hotel almost always). Will stay again.
Stayed 3 nights in Aug 2023
Response from Hotel Management on 28 Oct,2023
Dear Eilidth, So kind of you to support us like this! I am really glad you liked our little place. Hope to see you again soon here with us :)

10/10 Excellent

Gordon, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel from the courtyard, the pools, the restaurant, and the rooms. All are top notch. The staff are incredible as well. Hotel is close to most of the attractions, there are tuk-tuks right outside but if you want to walk most of the attractions and city are within walking distance. This is a definite must stay if you are in Phnom Penh.
Stayed 2 nights in Aug 2023
Response from Hotel Management on 1 Sept,2023
Dear Gordon, this is so kind of you! We are already looking forward to your next visit :) Enjoy the rest of your trip!

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic customer service from the moment we arrived.. could not do enough for us during our four night stay with them. Such a great location and lush hotel grounds. Thanks for an amazing stay!
Stayed 4 nights in Aug 2023
Response from Hotel Management on 19 Aug,2023
So kind of you to support us like this! I am really glad you liked our little place. Hope to see you again soon here with us :)

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Management on 14 Aug,2023
Cheers! Come again!

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The was a hiddem gem in Phnom Penh. We upgraded to the jacuzzi room and had a very private and spacious area. Highly recommend.
Stayed 3 nights in Aug 2023
Response from Hotel Management on 14 Aug,2023
Dear Sara, So kind of you to support us like this! I am really glad you liked our little place. Hope to see you again soon here with us :).

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, super friendly, clean, quiet, great pools & awesome architecture
Stayed 3 nights in Jul 2023
Response from Hotel Management on 31 Jul,2023
Dear Andrew, So kind of you! Many thanks for taking the time to review us so nicely! Come again.

8/10 Good

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Hotel Management on 15 Jul,2023
Thank you! Come again!

10/10 Excellent

A Reignier, Marion

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Jul 2023
Response from Hotel Management on 12 Jul,2023
Thank you! Come again!

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is central to all tourist attractions. Very safe. Staff are excellent and rooms are big and air conditioned. Food is great. Definitely worth the value and would stay here again. 2 swimming pools
Stayed 3 nights in Jun 2023
Response from Nassiba on 28 Jun,2023
Dear Jennifer, Many thanks for the kind words for our Team! And for supporting us! Come again.

6/10 Okay

Sahe M

Stayed 2 nights in Jun 2023
Response from Nassiba on 22 Jun,2023
Thank you!

10/10 Excellent

Nicole

Stayed 5 nights in Jun 2023
Response from Nassiba on 7 Jul,2023
Cheers! Come again!

10/10 Excellent

Scott and kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Nassiba on 5 Jun,2023
Cheers! Come again!

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was the Pavilion perfect? Yes!!! My fiancé and I stayed in a room with a private pool and it was one of the top hotel rooms I’ve ever stayed in. The hotel was beautiful, the two pools were gorgeous, and the private pool for our room was better than any website pictures make it appear. Our stay was literally perfect in every way. We will absolutely be back. Thank you!
Stayed 2 nights in May 2023
Response from Nassiba on 3 Jun,2023
Dear Andy, Many thanks for these kind words and support! Hoping to seeing you soon again with us :)!

10/10 Excellent

Suman, Cottonwood Heights

Stayed 2 nights in May 2023
Response from Nassiba on 12 Jun,2023
Thank you. We look forward to welcome you again!

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Loved this hotel from the 2 lush pools to the relaxing atmosphere and welcoming staff. It’s like an oasis in a bustling city
Stayed 2 nights in May 2023
Response from Nassiba on 16 May,2023
Dear Mary, This is very kind of you, many thanks! We look forward to welcome you soon again.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is one of my favorite hotel stays ever. It manages to be both centrally located and feel like a peaceful oasis. I booked a room with a private pool and it was absolutely incredible to be able to go back to that after a day of sightseeing.
Stayed 2 nights in Apr 2023
Response from Nassiba on 18 Apr,2023
Dear Erin, Thank you so much for taking the time to review us so kindly! Looking forward to having you stay with us again :).

8/10 Good

Jason

Liked: Room comfort
Stayed 1 night in Apr 2023
Response from Nassiba on 12 Apr,2023
Thank you. We look forward to welcome you again!.

10/10 Excellent

Astrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in the Heart of Phnom Penh
Loved everything about this Hotel. As soon as you enter the entrance gate you are in such a different world. Wish I could have stayed longer!
Stayed 2 nights in Apr 2023
Response from Nassiba on 7 Apr,2023
Cheers! Many thanks for your kind support! I am glad you liked our little place :)

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phnom Penh is a busy city and this place is a little paradise tucked away from the hustle and bustle of the town. I would definitely stay here again if I visited. The staff are exceptionally helpful, the rooms and furniture beautiful.
Stayed 1 night in Mar 2023
Response from Nassiba on 13 Mar,2023
Dear Kathryn, This is very kind of you, many thanks! We look forward to welcome you soon again.

10/10 Excellent

Jothi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very courteous and respectful.
Stayed 1 night in Mar 2023
Response from Nassiba on 10 Mar,2023
This is very kind of you, many thanks!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique hotel that’s was everything we needed during our stay in Phnom Penh. Room was abit small for our liking but good enough for 3 day stay. Pool was perfect & drink/food options delicious.
Stayed 3 nights in Mar 2023
Response from Nassiba on 7 Mar,2023
Cool, many thanks! We are looking forward to your next visit! Cheers!

8/10 Good

Diana S

Stayed 3 nights in Feb 2023
Response from Nassiba on 6 Mar,2023
Thank you. We look forward to welcome you again!.

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay at this property, which is a lovely and tranquil oasis in the middle of lots of attractions and famous traffic congestion. Getting here during rush hour takes time and fortitude. There is no off-street parking, but if arriving by hired transport, walking through the small entryway quickly transports you away from chaos and into the lush pool area and memorable accommodations. Professional staff, with a very good kitchen and menu if you want to cocoon and enjoy the peace.
Stayed 2 nights in Feb 2023
Response from Nassiba on 27 Feb,2023
Dear Robin, many thanks! We are looking forward to your next visit!