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Reviews of Drury Inn & Suites Phoenix Airport

3 out of 5
Drury Inn & Suites Phoenix Airport
3333 E University Dr, Phoenix, AZ

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1325 out of 1725 reviews" "
Rating 8 - Good. 261 out of 1725 reviews" "
Rating 6 - Okay. 77 out of 1725 reviews" "
Rating 4 - Poor. 28 out of 1725 reviews" "
Rating 2 - Terrible. 34 out of 1725 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Heather, Orlando

Travelled with family
One staff member at night around 9 pm was super inconvenient when waiting to check in. There were several of us waiting on a Friday night. Lots of construction to and from- the hotel, which was challenging using GPS. Breakfast was average and room toiletries were awful.
Stayed 1 night in Apr 2024

6/10 Okay

Heather

Stayed 1 night in Feb 2024

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Apr 2024

8/10 Good

Rami, Minneapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay at, shampoo and soap are not the best at the facility and the shower is old but other than that it’s a good place to spend the night at
Stayed 1 night in Apr 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport, friendly staff
Stayed 1 night in Apr 2024

8/10 Good

Nakasha

Convenient and has a balcony.
Stayed 1 night in Apr 2024

2/10 Terrible

Maria

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't stay the person at the front said they did not have my room reservation.
Stayed 2 nights in Apr 2024

10/10 Excellent

Patricia, Clearwater

Travelled with partner
Liked: Amenities
The staff is wonderful and the evening meal brings everyone down to the lobby in a nice atmosphere. We even found something that met the restrictions of our vegan diet, which was so welcome after a day of travel. The facility itself is showing wear, I found long dark hair in the bathroom, and our window was dirty and smeared. Looked like the result of a quick cleaning with a dirty rag. Ruined the view we had paid for. We would probably stay here again but can’t give them 5 stars.
Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was professional and courteous. Beds were comfortable, and the room was quiet in spite of the fact we were near the airport! Easy check-in and check-out. Offered complimentary evening snacks and breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd stay at a Drury. Like everything about there set up.
Stayed 2 nights in Apr 2024

10/10 Excellent

Timothy, East Waterford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty and luxurious. Loved the free dinner and breakfast!
Stayed 1 night in Apr 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay before a flight. Pool area very nice
Stayed 2 nights in Apr 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk gal was so welcoming and found us a room on a higher floor which was much appreciated. We had a balcony with a view of the planes landing at the airport and the most beautiful sunset. We had the pool to ourselves for almost an hour and it was very clean and the water temp was perfect. Would stay here again!
Stayed 1 night in Apr 2024

10/10 Excellent

Suzannah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We got free dinner, drinks, and breakfast. Nice!
Stayed 1 night in Apr 2024

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to airport
Stayed 1 night in Apr 2024

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying here! Always efficient and lovely staff. The added happy hour is a wonderful bonus !
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Travelled with group
It was a pleasure to stay at this property. The staff there is very friendly, helpful and accommodating. Thanks to all of them.
Stayed 1 night in Apr 2024

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect hotel to stay at the night before flying out of Phoenix. Excellent location near the airport. This may have been my favorite hotel I stayed at during my 10 day Arizona trip, which includes 5 different hotels. They actually served a complimentary buffet dinner, as well as a drink. I have never seen that before and was extremely impressed. The bed was very comfortable, the room was clean, and the shower was great. Overall, I’d definitely stay here again
Stayed 1 night in Apr 2024

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

MEE FUNG

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and the staff was very nice! They even offer breakfast & dinner for free to their hotel guests!
Stayed 1 night in Apr 2024

10/10 Excellent

Robert, Prescott Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, great shuttle service to the airport and food was good
Stayed 1 night in Apr 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Quick overnight stay. Comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

Heath

Liked: Cleanliness, staff & service, property conditions & facilities
1l.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire staff friendly and helpful. Included breakfast and happy hour meals were excellent. Real value for the $$$. Highly recommend to others.
Stayed 4 nights in Apr 2024

8/10 Good

Daphne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Dee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the pricing was overpriced for the property. Maybe it is because there is a meal/drinks included with the reservation. I would rather a lower price and no dinner (there was not much I could eat at it). However, very nice staff, room and location.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing. We will be back!
Stayed 3 nights in Apr 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 2 nights in Apr 2024

10/10 Excellent

Vitaliy

Liked: Cleanliness, staff & service, property conditions & facilities
Quick check-in. No issues.
Stayed 1 night in Jan 2024

6/10 Okay

Jerome

Disliked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

atish

Liked: Cleanliness, staff & service, property conditions & facilities
The person at checkout was terrible.
Stayed 2 nights in Apr 2024

10/10 Excellent

Martina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was hard to get in due to all the walk way were blocked by car. Anyone with mobility issues would have a big issue
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Peter

Clean. Good shuttle service
Stayed 1 night in Apr 2024

10/10 Excellent

Cheri

Stayed 1 night in Apr 2024

10/10 Excellent

Lawrence

Liked: Property conditions & facilities
Hourly shuttle to airport, nice place
Stayed 1 night in Apr 2024

10/10 Excellent

terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 2 nights in Apr 2024

10/10 Excellent

Curt, Prescott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service
Good breakfast, lots of options The pool was nice but cold!
Stayed 3 nights in Mar 2024

4/10 Poor

Cherie

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The staff was friendly and the convenience of the airport transportation was appreciated but it was very noisy. You could hear the interstate and every car engine outside. the air conditioner, when on, sounded like it was going to break. The pool and hot tub were dirty so that was disappointing.
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice accommodations.
Stayed 1 night in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was easy and quick, staff were friendly and helpful, room was clean and amenities are excellent, would stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Richelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay near the airport
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite place to stay in Phoenix
Stayed 1 night in Mar 2024

10/10 Excellent

Pamila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice property with everything you need. Free dinner and drinks was a great surprise!
Stayed 1 night in Apr 2024

10/10 Excellent

Tami, Hastings

Travelled with partner
Clean rooms, friendly staff Includes breakfast and dinner Lots of nice extras. I’d stay here again This was my 1st experience with this hotel, but I would come back if I were here again, and highly recommended
Stayed 1 night in Apr 2024