Outdoor pool

Reviews of Hyatt Place Scottsdale/Old Town

3 out of 5
Hyatt Place Scottsdale/Old Town
7300 E 3rd Ave, Scottsdale, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 602 out of 1095 reviews" "
Rating 8 - Good. 279 out of 1095 reviews" "
Rating 6 - Okay. 110 out of 1095 reviews" "
Rating 4 - Poor. 67 out of 1095 reviews" "
Rating 2 - Terrible. 37 out of 1095 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Fred

Liked: Cleanliness, staff & service
The AC located very close to the bed and the cold air flow disturbing our face and sleeping!
Stayed 1 night in May 2024

10/10 Excellent

Frederick, Port Orchard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Joy, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only dislike is that it doesn't have a laundry room on site. I had to take my laundry across the street to the Hyatt House who has a laundry room.
Stayed 2 nights in Apr 2024
Response from Customer Service on 2 May,2024
Joy, thank you for sharing your experience. We understand the convenience of having an onsite laundry service and appreciate your adaptability in overcoming this situation. Rest assured, we are continuously looking into ways to enhance the overall experience of our guests at Hyatt Place Scottsdale/Old Town. We look forward to welcoming you back soon.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All we needed
Stayed 4 nights in Apr 2024
Response from Customer Service on 3 May,2024
Ryan, it's fantastic to hear that Hyatt Place Scottsdale/Old Town catered to all your needs. We strive to make every guest experience as seamless and enjoyable as possible. Your satisfying feedback means a lot to us. Thank you for sharing your review and we look forward to hosting you again soon.

2/10 Terrible

Henry

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They never cleaned the room or replaced towels or sheets. This is the second time a Hyatt has done this, never staying there again.
Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr,2024
Henry, we deeply regret to hear about the issues you encountered related to housekeeping during your stay. We strive to uphold the highest standards and it's disappointing to know these were not met in your experience. Your feedback is important to us and necessary measures will be taken to reassess our cleaning protocols to ensure guest satisfaction. We hope you will reconsider giving us another chance to prove our commitment to exceptional service.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 28 Apr,2024
Thank you for the perfect rating, Rebecca!We are very pleased to hear that you had a wonderful stay at Hyatt Place Scottsdale/Old Town . Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Jane

Stayed 3 nights in Apr 2024
Response from Customer Service on 27 Apr,2024
Jane, it's wonderful to have your endorsement with a top rating for Hyatt Place Scottsdale/Old Town! We're thrilled you enjoyed your stay, and look forward to welcoming you back in the future.

8/10 Good

Ann

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Customer Service on 26 Apr,2024
Thank you for taking the time to share your review with us, Ann!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hyatt Place Scottsdale/Old Town.

8/10 Good

Natali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and walkable
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr,2024
Natali, thank you for choosing Hyatt Place Scottsdale/Old Town. We're delighted that our convenient parking and prime location suited your needs. Looking forward to welcoming you back.

8/10 Good

Paul

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 24 Apr,2024
Paul, we're thrilled to see your positive rating for Hyatt Place Scottsdale/Old Town! It's wonderful to know that we met your expectations. We'd love to welcome you back anytime.

8/10 Good

Dana, Yuma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a decent place to stay and very close to dining options and small store shopping. Very walkable. The only negative was a night club next door but it was very hard to hear from our room. The pool wasn’t heated only negative for hotel. Cute little bar area.
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr,2024
Dana, it's great to hear you found the Hyatt Place Scottsdale/Old Town conveniently located and appreciated the bar area. We understand you had a few concerns and appreciate your comments on our pool temperature. Feedback like yours assists in making continuous improvements to enhance our guest's stay. We hope to welcome you back soon.

8/10 Good

Leann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and accommodating. Room was nice and clean. Pool area was nice. Liked that it was walking distance to Old Town.
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr,2024
Leann, it's delightful to hear you found our team members at the Hyatt Place Scottsdale/Old Town to be friendly and accommodating. Additionally, we love that you appreciated the cleanliness of your room and enjoyed our pool area. Proximity to Old Town certainly adds a special touch to your stay. Thank you for your review and we look forward to welcoming you back in the future.

8/10 Good

RICHARD

Travelled with family
Liked: Amenities
Good deal…good hot & cold breakfast options. Bed was comfortable.
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr,2024
Richard, it's wonderful to hear that you found the value at Hyatt Place Scottsdale/Old Town to be noteworthy. We're thrilled you appreciated our breakfast variety and slept comfortably in our beds. We appreciate your feedback and look forward to seeing you again on your next visit.

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Lovely breakfast in the morning. Nice spacious rooms. Very noisy on Thursday, Friday and Saturday nights as next to a nightclub. Still will give it a good rating
Stayed 5 nights in Apr 2024
Response from Customer Service on 20 Apr,2024
Ana, it's terrific to hear about your enjoyable stay at Hyatt Place Scottsdale/Old Town. We pride ourselves on our prime location, delicious morning meals, and roomy accommodations. We understand that there may be some extra sounds over the weekend and appreciate your understanding. We're looking forward to welcoming you back for another pleasant experience.

6/10 Okay

Jerome

Liked: Cleanliness, staff & service
Disliked: Amenities
The facility was dated and in need of some renovations. The parking lots were shared with area businesses and there's a night club next door. The facility wasn't up to my standards and i wouldn't stay there again. But the staff was incredible and made me stay more bearable. The continental breakfast was good..
Stayed 3 nights in Apr 2024
Response from Customer Service on 20 Apr,2024
Jerome, it's disappointing to hear your recent stay did not meet your expectations with regards to the hotel's ambience and parking arrangements. We acknowledge the need for improvements and are always looking to make the necessary changes to enhance guest experiences. That said, it's heartening to know our team members made a positive impact and you found the breakfast enjoyable. Your feedback is invaluable and will guide future improvements. We hope you'll reconsider and give us another chance to provide a better stay.

8/10 Good

Lisa

The room has everything you could need refrigerator that you can store items a hot water/coffee maker for tea, hot water, coffee. A sitting room or you can view the television and a divided sleeping area where you can also watch the big screen television, as well as look out the window at the sunset, the city lights and the mountains. It’s a 10 minute walk or less to cute little shops at old town, Scottsdale and the Fashion Square, Mall, lots of dining and shopping, etc..
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr,2024
Lisa, thank you for your detailed overview of Hyatt Place Scottsdale/Old Town and its amenities. We're pleased to hear you appreciated the convenience of our in-room facilities, and that our strategic location suited your shopping and dining needs. The scenic views you described beautifully capture the experience we strive to offer our guests. We look forward to welcoming you back for another enjoyable stay.

4/10 Poor

Simona

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean but there was no soap by the kitchen sink, and no bottled water. Seemed like whoever cleaned the room was in a rush to get it done (we checked in at 10pm, so the rush was not because of us). But the biggest issue is that the hotel is right by a nightclub and they share a parking lot. I was not aware of this when I booked, I only found out when Hyatt sent me a text with parking info. I wasn’t too happy about it, traveling with a child in a rental car. I was worried that the car will get scratched or something. When we checked in we found ear plugs on the nightstand. I didn’t really think much of it, I just noted that it was odd. Then at 1:30 I got woken up by a woman screaming in the parking lot, clearly intoxicated. This went on for a while, until she eventually drove away with her friends. We only stayed one night so I didn’t say anything, but if I am ever in Scottsdale again I will not stay at this hotel again. Too bad, because the property itself is nice, clean and the breakfast is great! I am sure they are not too happy about the nightclub either. For some guests it may even be a plus, being so close to the hotel. But those years are behind me.
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr,2024
Simona, we appreciate your feedback and apologize for any problems you encountered during your stay. We understand your concerns about the amenities in our rooms and potential disturbances from the nearby nightlife. It's unfortunate that these issues inconvenienced your stay yet we're pleased you found the cleanliness and breakfast to your liking. Your comfort and satisfaction are our highest priority, so your comments will be taken into consideration as we continually strive to enhance our guests' experience. We hope you will give us another chance to deliver a more peaceful and satisfying stay in the future.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from Customer Service on 17 Apr,2024
Thank you for the great rating, Jose!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Place Scottsdale/Old Town! We hope you plan on staying with us again soon!We're looking forward to your next visit!

6/10 Okay

Evelyne

Liked: Cleanliness
The Air Condition did not seem to to be adjusted to desired temperature wanted
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr,2024
Evelyne, thank you for sharing your experience. We regret to hear about your challenges with the room temperature control. We endeavor to provide a comfortable environment for our guests and your feedback allows us to enhance this aspect. We appreciate you choosing to stay with us and hope we have the opportunity to host you again for an improved experience.

6/10 Okay

birge

Liked: Staff & service
Ac
Stayed 4 nights in Apr 2024
Response from Customer Service on 16 Apr,2024
Birge, it seems that you may have experienced some issues during your stay. Regarding the AC, we're sorry to note you had some inconveniences. We strive to provide a comfortable atmosphere and will certainly look into addressing any concerns promptly for an enhanced experience. We appreciate your feedback and hope to see you again soon.

6/10 Okay

Donna

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr,2024
We appreciate the feedback, Donna.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr,2024
Julia, thank you for choosing Hyatt Place Scottsdale/Old Town. We hope your stay was pleasant and that we'll have the opportunity to welcome you back in the near future.

10/10 Excellent

Ron

Travelled with partner
Liked: Amenities
It was a very nice place to stay.
Stayed 6 nights in Mar 2024
Response from Customer Service on 9 Apr,2024
Ron, it's wonderful to hear that you enjoyed your experience at the Hyatt Place Scottsdale/Old Town. We pride ourselves in offering a comfortable and pleasant atmosphere for our guests. We appreciate your feedback and look forward to welcoming you back on your next visit.

2/10 Terrible

Elie

Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr,2024
Elie, it's disappointing to see that your stay didn't meet your expectations. We strive to provide a memorable experience, and we'll do our best to make your next stay more enjoyable.

10/10 Excellent

Kyra, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I enjoyed this hotel! The beds were very comfortable and the hotel itself was very convenient to restaurants and shopping. The staff we encountered were very friendly.
Stayed 2 nights in Feb 2024
Response from Customer Service on 3 Apr,2024
Kyra, it's heartening to learn that you and your husband enjoyed the Hyatt Place Scottsdale/Old Town. We're thrilled that our comfortable beds contributed positively to your experience and that you found our location ideal for exploring local dining and shopping options. It's also gratifying that our team members impressed you with their friendliness. We look forward to welcoming you again for another enjoyable visit.

8/10 Good

Eileen

Liked: Cleanliness, staff & service, amenities
Staff was very, very friendly. It was an older hotel but not bad at all. Our tub drain was clogged and they offered to fix righ away. Close to everything.
Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr,2024
Eileen, your recognition of the dedication of our team members at Hyatt Place Scottsdale/Old Town is genuinely appreciated. We're pleased you found the historic charm of our location appealing, and our proximity beneficial. We regret any inconveniences with your bathroom amenities and appreciate your understanding with our prompt offer to rectify it. We hope to have the opportunity to welcome you back in the near future.

6/10 Okay

Russell

Stayed 4 nights in Mar 2024
Response from Customer Service on 21 Apr,2024
Thank you for the feedback, Russell.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good breakfast, great central location
Stayed 3 nights in Mar 2024
Response from Customer Service on 26 Mar,2024
Joyce, we're delighted to hear your appreciation of Hyatt Place Scottsdale/Old Town's cleanliness, breakfast offerings, and prime location. It's our pleasure to ensure our guests have a wonderful experience. We look forward to welcoming you back during your next visit to Scottsdale. Thank you for making us your top choice.

10/10 Excellent

Daniel, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Breakfast was good. Parking good. In the middle in Scottsdale downtown.
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar,2024
Daniel, it's delightful to hear you enjoyed your stay at Hyatt Place Scottsdale/Old Town. We're thrilled you appreciated our team members, along with the tasty breakfast and convenient parking. Being nestled in the heart of Scottsdale downtown certainly has its perks. Thank you for choosing us and we look forward to welcoming you back soon.

6/10 Okay

Gregory, Toddville

Travelled with partner
Liked: Cleanliness
It was clean but very overpriced. Older building. Not 5 star accommodation for the 5 star price. Close to shopping and food.
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar,2024
Gregory, we appreciate your feedback about the pricing and facilities of our establishment. We constantly strive to deliver exceptional value and services. It's pleasant to know you found our location convenient, being close to shopping and food outlets. We're continuously working on improving our offerings and your comments will be taken into consideration. We hope for another opportunity to give you a more satisfying experience.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 20 Mar,2024
Colleen, thank you for choosing to stay at the Hyatt Place Scottsdale/Old Town. We're delighted to understand from your rating that you had a positive experience. We hope you'll visit us again soon to create more memorable moments!

4/10 Poor

V

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The property is in need of plumbing repairs. Our ground floor room had such poor drainage in the shower that we were standing in two inches of water as the shower was being run.
Stayed 1 night in Mar 2024
Response from Customer Service on 14 Mar,2024
V, it's unfortunate to hear you encountered issues with the shower during your stay. It is important for us to maintain a comfortable and pleasant guest experience which should include stellar bathroom facilities. Your feedback will serve as a catalyst for us to review our current amenities. We hope you will grant us an opportunity to provide a better stay in the future.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 7 nights in Jan 2024
Response from Customer Service on 14 Mar,2024
Anna, thank you for your positive feedback. We are delighted to know you had a great experience at Hyatt Place Scottsdale/Old Town. It's our goal to provide a very nice experience to all our guests, and we appreciate your recognition. We look forward to welcoming you back in the future.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing spot
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar,2024
Matthew, thanks for the rave review! We are thrilled to learn you regard the Hyatt Place Scottsdale/Old Town as an amazing spot. We can't wait to welcome you back next time you're in town. Safe travels until then!

10/10 Excellent

Jennifer

Stayed 2 nights in Mar 2024
Response from Customer Service on 30 Mar,2024
Jennifer, thank you for your high-rating review on Expedia. Your feedback is much appreciated and serves as a great testament to the exceptional experience we strive to provide at Hyatt Place Scottsdale/Old Town. We can't wait for your next visit.

10/10 Excellent

Sheila

Stayed 7 nights in Feb 2024
Response from Customer Service on 11 Mar,2024
Thanks for the amazing rating, Sheila!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hyatt Place Scottsdale/Old Town!

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place
Stayed 3 nights in Feb 2024
Response from Customer Service on 5 Mar,2024
Shaun, it's great to hear you enjoyed your stay at Hyatt Place Scottsdale/Old Town and found it to your liking. We always strive to provide a clean and welcoming atmosphere for all our guests. Looking forward to welcoming you back for another pleasant experience!

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First time staying here and enjoyed it. The staff was amazing!
Stayed 3 nights in Feb 2024
Response from Customer Service on 3 Mar,2024
Patty, it's wonderful to hear that you thoroughly enjoyed your first visit to Hyatt Place Scottsdale/Old Town. It's uplifting to know that our team members were a standout feature of your stay. We eagerly await your next visit!

8/10 Good

Theresa L

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Decent, no frills, spacious room. Room was clean, a/c a bit loud, breakfast ok. We booked this hotel to visit the Scottsdale stadium for spring training. About a 10 minute walk to the stadium and also close walk to old town and downtown. It was very convenient and we felt safe walking around there at night.
Stayed 2 nights in Feb 2024
Response from Customer Service on 3 Mar,2024
Theresa, thank you for sharing your recent experience at Hyatt Place Scottsdale/Old Town. We're glad to hear you appreciated the ample space in your room and found our location to be advantageous for your visit to the Scottsdale stadium. We acknowledge your constructive note about the air conditioning sound levels and breakfast. We always strive to ensure comfort, and your feedback helps us continually improve. We hope you enjoyed the spring training and look forward to welcoming you back in the future.

4/10 Poor

Trevor, Chico

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Feb 2024
Response from Customer Service on 7 Mar,2024
Trevor, it seems your experience didn't meet your expectations and we apologize for any disappointment. We invite you to share specific details so we can address your concerns more effectively. Our guest's satisfaction is paramount to us and we appreciate constructive feedback. Thank you.

2/10 Terrible

Ian, Rossendale

Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t who is submitting good reviews for this place; I guess they must be Hyatt employees. It is dated, dingy and dirty. It is in desperate need of complete renovation. Only plus point is location adjacent to Old Town, but this can also be a negative if you don’t like noise.
Stayed 1 night in Feb 2024
Response from Customer Service on 29 Feb,2024
Ian, we understand that you experienced some concerns regarding the condition of the facilities. Our objective is to provide a clean, modern environment and it's regrettable that this did not reflect your experience. The hotel's location is indeed intended to provide proximity to the excitement of Old Town, though we understand that noise levels can vary based on individuals' preferences. We'll pass your insights onto the appropriate teams for their reference. Thank you for your candid feedback.

8/10 Good

Cheryl Lyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for walking Old Town Scottsdale.
Stayed 3 nights in Feb 2024
Response from Customer Service on 28 Feb,2024
Cheryl, thank you for the wonderful review. We're delighted that you enjoyed your visit to the Hyatt Place Scottsdale/Old Town and appreciated our convenient location for strolling around Old Town Scottsdale. We look forward to hosting you again on your next trip.

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent with the exception of the noise from the nightclub next door to our room. Horrible all 3 nights sadly.
Stayed 3 nights in Feb 2024
Response from Customer Service on 27 Feb,2024
Donna, it's wonderful to hear that you found your stay at Hyatt Place Scottsdale/Old Town to be excellent. We're sorry to hear about the external noise issue that you encountered during your visit. Your comfort is our priority and we understand the importance of a peaceful environment. We would be more than happy to find a quieter room location for your future stays. We hope to have a chance to serve you again soon and provide an even better experience.

2/10 Terrible

Teresa

Stayed 3 nights in Feb 2024
Response from Customer Service on 21 Mar,2024
Teresa, it's disheartening to learn of your rating. Feedback is important, and it would be greatly appreciated if you could share more specifics about your experience. It always leaves room for improvement and allows us to serve you better in the future. Thank you.

10/10 Excellent

Joseph, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, room was clean. They have a "Night-Club" next door now, on weekends. Ask for a room away from it.
Stayed 2 nights in Feb 2024
Response from Customer Service on 23 Feb,2024
Joseph, thank you for your kind words about Hyatt Place Scottsdale/Old Town. We're delighted to hear that our team members made a positive impression and your room was spotless. Regarding your note about the outside weekend activity, we appreciate your remarks and will gladly make the necessary adjustments for guests who prefer a quieter side of the building. We hope to see you again soon.

10/10 Excellent

Kevin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel. Walking distance to Old Town Scottsdale, Scottsdale Stadium (where the Giants Spring Training occurs) and the Fashion Square Mall. It was excellent. We really liked the breakfast choices, the big screen TV and the amenities. Great stay! Thank you
Response from Customer Service on 23 Feb,2024
Kevin, it's phenomenal to hear that your stay at Hyatt Place Scottsdale/Old Town was an enjoyable one. We're thrilled you appreciated the convenient locations and took full advantage of our delicious breakfast selections, large television, and other amenities. It's wonderful to know that you had an excellent experience. Thank you! We eagerly look forward to your return visit.

4/10 Poor

kaleigh

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We stayed 2 nights and specifically chose to book this hotel bc of the positive reviews we read. Our experience was entirely different than what we expected. We areived to find the underside of the toilet lid with a hige splatter of vomit drilling down it. Each night of our stay, we woken up precisely at 2:38am by cars streetracing and doing smokeshows in the adjacent parking lot. For a solid thirty minutes, we were subjected to noisy, drunk club goers walking past. I would strongly recommend booking elsewhere if you are traveling with children.
Stayed 2 nights in Feb 2024
Response from Customer Service on 22 Feb,2024
Kaleigh, we regret to hear that your stay did not match your expectations, particularly in regards to the cleanliness of your bathroom and the level of noise during the night. Our goal is to ensure a comfortable and enjoyable stay for all of our guests, and it's disheartening to know that wasn't the case for you. Measures to improve noise control will be considered, and your points about cleanliness have been shared with our housekeeping team. We urge you to consider us again so we can deliver the quality of service you originally sought.

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
Close to nightlife
Response from Customer Service on 22 Feb,2024
Tyrone, thank you for your succinct review. At Hyatt Place Scottsdale/Old Town, our location is indeed ideal for those who wish to enjoy the vibrant nightlife scene near us. We trust you had a memorable experience with us and we're excited for you to return on your next visit.

4/10 Poor

Daniel

Travelled with partner
Disliked: Staff & service
We booked a king and got two double beds which is fine if it's just a quick trip but my husband and I were doing a relaxing staycation where we had to sleep apart. It completely ruined the vibe. The front desk said they would fix it for our second night but they never called and we didn't want the hassle after already unpacking and were just annoyed with this place overall. If you're looking for a quick stay this hotel does the job but if you think you're going to be relaxing and enjoying the room look elsewhere. There is a nightclub that shares the parking lot which got loud at times. It made sense why they were ear plugs provided in our room when we arrived. Cleanliness was pretty good. We had to absolutely slam the bathroom door if we wanted it to shut. Overall outdated. Highly recommend they upgrade to smart TVs
Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Feb,2024
Daniel, it's regrettable to hear about the confusion regarding the room and the impact it had on the overall experience of your stay. Rest assured, we are committed to providing excellent guest service and take all feedback constructively to enhance the quality of our service. We apologize for any disturbance caused by external noise and acknowledge your thoughts on the room's amenities. Continuous upgrading of our facilities, including accommodations, remains one of our primary focuses. Your feedback about the cleanliness indicates we are moving in the right direction and we will continue to put great effort into this area. We appreciate your suggestions and hope we will have the opportunity to better serve you in the future.

4/10 Poor

Sean

Travelled with partner
Disliked: Property conditions & facilities
The area of Old Town Scottsdale is really nice, but the hotel is very outdated and in dire need of renovations. The mattresses were hard, the carpets stained, fixtures and TVs older than necessary for the location and price. The breakfast was fine . Probably the biggest disappointment was the level of noise that we experienced during the entire stay. The first room we were assigned had ear plugs and a sound machine on the night stand. We figured it was a nice touch for those that had trouble sleeping or liked to hear soothing sounds at night. After excessive noise and people yelling outside the hotel our first two nights, we asked for a room change. We later found out that the first room (518) was a "club" room. Sounds nice, right? Wrong! Club rooms are located within earshot of the night club across the street. This the need for ear plugs and sound machines. This should have been revealed upon check in, so that we could decide if we wanted to stay, get reassigned, or move to a different hotel. Turns out that even the second room that we stayed in (611) also allowed for the club sounds, but this room did not include a sound machine or ear plugs. We understand that there's always a chance that there may be outside sounds that can be heard, but when it's all night, it is an issue and again, should probably be a part of the check in review, especially when they are prepping rooms for it. With renovations, perhaps it would be acceptable, but until then, not worth it.
Stayed 4 nights in Feb 2024
Response from Customer Service on 20 Feb,2024
Sean, thank you for taking the time to share your feedback. It's regrettable to hear about certain aspects of your stay. We understand your concerns regarding room decor and comforts and appreciate your feedback on this matter. We also recognize the issue you had with unwanted noise during your stay. Please know, we're committed to doing our best to inform guests about unique aspects of certain rooms so they can make an informed decision. We value your feedback and it will be utilized to make necessary changes to enhance our guests' experience. Thank you.