Property grounds

Reviews of Motel 6 Tempe, AZ - Scottsdale South

2 out of 5
Motel 6 Tempe, AZ - Scottsdale South
1612 N Scottsdale Rd, Tempe, AZ

Reviews

6.8
Rating 10 - Excellent. 279 out of 836 reviews" "
Rating 8 - Good. 169 out of 836 reviews" "
Rating 6 - Okay. 134 out of 836 reviews" "
Rating 4 - Poor. 93 out of 836 reviews" "
Rating 2 - Terrible. 161 out of 836 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Carlo, Phoenix

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Needs a remodel 20 years ago
Stayed 1 night in May 2024
Response from Guest Relations Management on 22 May,2024
Hi Carlo! We appreciate your honest feedback and 3-star rating. You're right, it's clear some areas of the hotel could benefit from modernization. We are actively looking into renovations and upgrades to create a more contemporary and comfortable environment for our guests. Your comments are valuable in helping us prioritize these improvements.

10/10 Excellent

Edgar

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Cheap price but you get what you pay for. Staff was nice and place was clean, no issues with hotel, just surrounding areas!
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 21 May,2024
Hi Edgar! Absolutely fantastic! A perfect 5-star rating is always a treat to see. We appreciate your honest comments about the hotel itself. It sounds like you found it clean, comfortable, and well-maintained, especially considering the attractive price. We take pride in providing a clean and welcoming environment for our guests.While we can't control the surrounding areas, we appreciate you acknowledging the friendly and helpful staff at our hotel. We'll strive to continue providing a positive experience within our walls.Thank you for choosing our hotel, and we hope to see you again soon for another clean and comfortable stay!

8/10 Good

Jerry

Stayed 3 nights in May 2024
Response from Guest Relations Management on 18 May,2024
Hi Jerry! A 4 out of 5 rating lets us know you had a very positive stay! We appreciate you acknowledging the good aspects of your experience. While we're happy you enjoyed your time with us, we're always looking for ways to make every stay perfect. Is there anything we could have done differently to earn a perfect 5 next time?

10/10 Excellent

Jerry

Travelled with family, Travelled with pets
Liked: Property conditions & facilities
Super, super Pet friendly Motel. Large grass area right out your door to take pet to the bathroom or for a walk. Maids were extremely friendly, and always made sure we had clean towels, sheets, and soap packets if needed. Check in staff had the personality of a rock and could take some lessons from the maids on how to smile and be friendly.
Stayed 1 night in May 2024
Response from Guest Relations Management on 17 May,2024
Hi Jerry! We're thrilled with your perfect 5-star rating! It sounds like both you and your pet had a fantastic stay. We appreciate you mentioning the large grassy area for pet walks and the extremely friendly housekeeping staff who ensured your room had everything you needed.While the check-in process itself went smoothly, we understand your feedback about the impersonal interaction. We take guest experience seriously, and friendliness is a key part of that. To address this, we'll be providing additional training to ensure all our staff create a warm and welcoming environment, just like the exceptional maids you encountered. Thank you for choosing our pet-friendly motel, and we hope to see you and your furry companion again soon!

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really thank Young lady for all of her help she helped me every morning around 5:30am thanks again for everything
Stayed 1 night in May 2024
Response from Guest Relations Management on 16 May,2024
Hi Bradley! Absolutely fantastic! We're delighted to hear you had a perfect 5-star experience. It sounds like the young lady's willingness to assist you every morning at 5:30 am truly went the extra mile. We'll be sure to recognize her for her exceptional service and dedication to guest satisfaction. Thank you for choosing us, and we hope to see you again soon!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relations Management on 16 May,2024
Hi Amanda! High fives for a perfect 5 out of 5! We appreciate you recognizing the effort our team puts into creating a comfortable and memorable experience for our guests. Thank you for making our day, and we look forward to welcoming you back soon!

4/10 Poor

Matthew

Disliked: Cleanliness, amenities, property conditions & facilities
room looked run down, wall was falling in next to bath tube looks like was attempt to repair, and people were screaming at each other all night in room next door. Just not a nice place to stay. As a 6'2 and 250 man I honestly didn't feel safe there. So could only image a woman traveling on her own would be worse
Stayed 1 night in May 2024
Response from Guest Relations Management on 11 May,2024
Hi Matthew! We appreciate you taking the time to share your feedback with us. We're disappointed to hear that your experience did not meet your expectations.We apologize for any discomfort caused by the condition of your room and the disturbance from neighboring guests. Ensuring that our guests feel safe and comfortable during their stay is of utmost importance to us, and we take your concerns seriously. We will address these issues internally to prevent similar occurrences in the future.Your feedback is valuable to us as we continuously strive to improve our services and facilities. If there's anything else we can do to address your concerns or if you have any further comments, please don't hesitate to reach out to us directly.We appreciate your review and hope to have the opportunity to regain your trust and welcome you back for a more pleasant experience in the future.

10/10 Excellent

Khushali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff.
Stayed 3 nights in May 2024
Response from Guest Relations Management on 11 May,2024
Hi Khushali! Thank you for your positive feedback! We're pleased to hear that you had a good experience with our staff during your stay.Providing excellent service to our guests is a top priority for us, and we're glad that our staff met your expectations.We appreciate your review and hope to have the opportunity to welcome you back for another pleasant stay in the future!

10/10 Excellent

Chad

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Guest Relations Management on 11 May,2024
Hi Chad! Thank you for the glowing 5-star review! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're delighted that everything met your expectations. We look forward to welcoming you back for another excellent experience in the future!

10/10 Excellent

Mariusz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that I had a clean room and clean bed. The neighborhood is safe and the location is convenient.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 2 May,2024
Hi Mariusz! Thank you for sharing your positive feedback with us! We're delighted to hear that you had a great experience during your stay.We're glad that you appreciated the cleanliness of your room and bed. Providing a clean and comfortable environment for our guests is important to us, and we're pleased that we could meet your expectations in this regard.We're also glad to hear that you found the neighborhood to be safe and the location convenient. Ensuring the safety and convenience of our guests is a top priority for us, and we're happy that our location met your needs.We appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in the future!

8/10 Good

Phillip

Stayed 1 night in Apr 2024
Response from Guest Relations Management on 30 Apr,2024
Hi Philip! Thank you for taking the time to share your feedback with us. We're glad to see that you had an overall positive experience during your stay. However, we noticed there might have been some aspects that didn't fully meet your expectations, and we apologize for any inconvenience this may have caused. Your feedback is valuable to us as it helps us identify areas for improvement. We're committed to providing exceptional service, and we hope to have the opportunity to exceed your expectations on your next visit.

6/10 Okay

Lowell

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 27 Apr,2024
Hi Lowell,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very professional and polite!
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on 21 Apr,2024
Hi Monica,We're delighted to hear that you had a positive experience with our staff during your stay at our hotel. Providing professional and polite service is a top priority for us, and we're glad to see that reflected in your feedback. Our team works diligently to ensure every guest feels welcomed and well taken care of throughout their visit. Your kind words serve as great motivation for us to continue delivering exceptional service to all our guests.

2/10 Terrible

Trina

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Loud outside my room all night and if you are under investigation you don't want to go here
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 20 Apr,2024
Hi Trina,We're truly sorry to hear about your experience with noise disturbances outside your room. Our priority is ensuring a peaceful stay for all our guests, and we understand the inconvenience this may have caused you. Rest assured, we take such feedback seriously and will look into measures to minimize any potential disruptions in the future. Your comfort is paramount to us, and we appreciate your patience and understanding.

10/10 Excellent

Mr

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 21 Apr,2024
Hi Mr,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 19 Apr,2024
Hi Bradley! Thank you for the excellent rating and your kind words about our staff! We're thrilled to know that their efforts made a significant impact on your stay. Our team strives to provide friendly and helpful service to all our guests, and it's wonderful to hear when this dedication is noticed and appreciated.We look forward to welcoming you back soon for another great experience. Thank you for choosing to stay with us!

10/10 Excellent

Enedelia, Channelview

Liked: Cleanliness, amenities, property conditions & facilities
:
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 16 Apr,2024
Hi Enedelia! Thank you for the perfect score! We are delighted to hear that every aspect of your stay met your expectations. It is our highest priority to ensure that every guest experience is as enjoyable and comfortable as yours. Your feedback is greatly appreciated, and we can’t wait to host you again in the near future.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No nonsense motor lodge. Convenient to airport and Scottsdale downtown.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 13 Apr,2024
Hi Todd,We're delighted to hear that you found our hotel convenient for your travels, with its prime location near both the airport and Scottsdale downtown. Our focus on providing a straightforward and efficient experience is at the core of our services, ensuring that guests like yourself can enjoy a hassle-free stay. We strive to offer a comfortable environment without unnecessary frills, allowing you to rest and recharge during your time with us. Your feedback is greatly appreciated, and we look forward to welcoming you back on your future visits to the area.

4/10 Poor

Amy

Disliked: Amenities, property conditions & facilities
Without water for almost 3 hours. Did absolutely nothing to compensate for this issue. Very inconvenient. Will not recommend this place to anyone for any reason ever.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 12 Apr,2024
Hi Amy! Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced due to the lack of water during your stay. We understand how frustrating this must have been and regret that we did not provide a satisfactory solution at the time. We take your comments very seriously and are reviewing how we manage such situations to better serve our guests. We are committed to ensuring that all guests have a pleasant and comfortable experience, and clearly, we fell short in this instance. Although your recent experience did not meet your expectations or our standards, we hope you will give us another chance to demonstrate our commitment to your comfort and satisfaction.

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 13 Apr,2024
Hi Marvin! Thank you for the excellent rating of 5 out of 5! We're delighted that you had a wonderful experience and that everything met your expectations. Your satisfaction is our top priority, and it’s heartening to receive such positive feedback. We look forward to the opportunity to host you again, ensuring another exceptional stay.

2/10 Terrible

Monica

Disliked: Cleanliness, staff & service, property conditions & facilities
We show up and the manager sold our room! Expedia had to rebook us a room at 1 am thanks to this motel 6 was the worst experience! The owner is greedy
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 8 Apr,2024
Hi Monica! We deeply apologize for the unacceptable experience you had during your stay. Your comfort and satisfaction are our utmost priorities, and we regret that we failed to meet your expectations. We understand the frustration and inconvenience caused by the mismanagement of your reservation. Selling your room without notice is completely unacceptable, and we take full responsibility for this oversight. Rest assured, we will investigate this matter thoroughly and take appropriate action to prevent similar incidents from occurring in the future. We value your feedback and will use it to improve our services and ensure a more positive experience for our guests. Again, we apologize for the inconvenience and disappointment you experienced, and we hope to have the opportunity to regain your trust in the future. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to us directly. Thank you for bringing this issue to our attention.

8/10 Good

Dora

Travelled with partner
Liked: Cleanliness, staff & service
It was ok
Stayed 3 nights in Apr 2024
Response from Guest Relations Specialist on 7 Apr,2024
Hi Dora,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 Okay

Tracy

Travelled with pets
The room was ok. It smelled like housekeeping put carpet fresh somewhere in the room. . It was a strong smell.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 7 Apr,2024
Hi Tracy,We appreciate your feedback regarding your recent stay at our hotel. We strive to maintain a fresh and clean environment for all our guests, and our housekeeping team diligently follows protocols to ensure cleanliness. However, we apologize if the scent of the room was overpowering during your stay. We'll review our cleaning procedures to ensure a more balanced and pleasant experience for future guests. Thank you for bringing this to our attention.

10/10 Excellent

Kenneth

Travelled with group
Liked: Property conditions & facilities
Pretty good for a quick stay overnight. Clean room, friendly staff and decently priced. Would not hang out too much after dark, overall works
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on 6 Apr,2024
Hi Kenneth,We're thrilled to hear you had a pleasant overnight stay with us! Maintaining cleanliness and providing friendly service are top priorities, and we're glad to know we met your expectations in these areas. As for hanging out after dark, we understand that everyone has their comfort levels, and we always prioritize the safety and security of our guests. Your feedback is invaluable, and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Adrian

Liked: Staff & service, property conditions & facilities
It is everything you want in a room
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on 6 Apr,2024
Hi Adrian,We're thrilled to hear that you found our hotel room to be everything you desired. Providing a comfortable and satisfying experience for our guests is our top priority. We strive to maintain high standards of cleanliness and amenities to ensure that each stay exceeds expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable visit.

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My brothers & I stayed at the motel starting February 7th, & when we checked in after a days travel there was no hot water. I was told at different times when checking there would be hot water, but turned in for the night when it got too late without showering because of no hot water. I requested an inconvenience adjustment, but received none. The room was acceptable, & cleaned when requested, as well as clean towels & sheets. No homeless seen, & property maintained acceptably.
Stayed 8 nights in Feb 2024
Response from Guest Relations Specialist on 4 Apr,2024
Hi Jim,We sincerely apologize for any inconvenience caused during your stay at our motel. Our team strives to ensure all amenities are in optimal condition for our guests' comfort, and we regret that you encountered an issue with the hot water upon your arrival. We appreciate your patience and understanding as we work diligently to address such matters promptly. Rest assured, we take all feedback seriously and will continue to uphold our standards of cleanliness and maintenance to provide a pleasant experience for all our guests.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean room
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 31 Mar,2024
Hi Thomas,We're thrilled to hear that you found our staff friendly and your room clean during your stay with us! Providing exceptional service and maintaining high cleanliness standards are top priorities for us. Our team works diligently to ensure every guest has a comfortable and enjoyable experience. Your positive feedback motivates us to continue delivering outstanding service to all our guests. We look forward to welcoming you back for another great stay in the future!

2/10 Terrible

Mary

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We stayed one night, we got to the hotel late at night and left early in the morning. We only stayed here because we needed an inexpensive place to stay, only to sleep and shower in the morning. Saving a few extra dollars was not worth it. The room had a stench of smoke, bed sheets had stains, towels were yellow, nothing appeared clean. It is a very old motel that needs to be completely remodeled. Plus no elevator, if you end up on the second floor you need to carry your luggage up the stairs.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 26 Mar,2024
Hi Mary! We're truly sorry to learn about the unsatisfactory experience you had during your recent stay with us. Your feedback is deeply concerning, and we sincerely apologize for the inconvenience and discomfort you encountered. The conditions you described are unacceptable and do not meet our standards of cleanliness and comfort. Please rest assured that we take your comments seriously, and we will address these issues with our housekeeping and maintenance teams to ensure that necessary improvements are made promptly. Regarding the smoke odor and cleanliness issues, we understand the importance of providing a fresh and comfortable environment for our guests. We will take immediate action to thoroughly inspect and address these concerns to prevent any recurrence in the future. We apologize for any inconvenience caused by the lack of an elevator. We understand that this can be inconvenient for guests, especially when carrying luggage, and we appreciate your understanding. Your feedback is invaluable to us as we continuously strive to enhance our guest experience. We sincerely apologize for falling short of your expectations and for any inconvenience this may have caused you. If there's anything further that we can do to address your concerns or if you would like to discuss your experience in more detail, please don't hesitate to contact us directly. We hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.

2/10 Terrible

Armando

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was terrible the bathroom u could see where the water damage was painted over the bed wasn’t centered the lamps were set for two beds. Homeless taking half the rooms need a refund
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on 24 Mar,2024
Hi Armando,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team strives to maintain high standards of cleanliness and comfort, and we regret that your room did not meet your expectations. Rest assured, we take issues like water damage seriously and address them promptly to ensure the quality of our accommodations. Regarding the allocation of rooms, know that we continuously work to maintain a safe and welcoming environment for all guests. We value your input and will use it to improve our services in the future.

8/10 Good

lindsay

Stayed 1 night in Mar 2024
Response from Guest Relations Management on 13 Apr,2024
Hi Lindsay! Thank you for your rating of 4 out of 5. We're pleased to know that your stay was enjoyable and met many of your expectations. We are always looking for ways to enhance our guest experience and would appreciate any specific feedback you have on how we can achieve that perfect score. We hope to have the opportunity to welcome you back soon and provide an even better experience.

10/10 Excellent

Jana

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 24 Mar,2024
Hi Jana,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

4/10 Poor

Sharon

Disliked: Cleanliness, amenities, property conditions & facilities
There is a heavy police presence in the parking lot of this hotel. There is a police substation in the lot and several police cars
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 26 Mar,2024
Hi Sharon! We appreciate you taking the time to share your feedback with us. We want to assure you that the safety and security of our guests are our top priorities. We understand your concern regarding the police presence in the parking lot. We have a cooperative relationship with local law enforcement to ensure the safety and security of our guests and the surrounding area. The presence of a police substation in the lot is part of our efforts to maintain a secure environment for everyone staying at our hotel. Your feedback is valuable to us as we continuously strive to enhance the experience of our guests. If there are any specific concerns or areas where we can improve, please don't hesitate to reach out to our management team. We appreciate your patronage and hope to have the opportunity to welcome you back for a more positive experience in the future. Thank you for choosing to stay with us.

6/10 Okay

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Feb 2024
Response from Guest Relations Management on 16 Mar,2024
HI Kenneth! Thank you for sharing your feedback and for rating your stay with us as 3 out of 5. We're glad to see that there were aspects of your experience that you enjoyed, but we also understand that there may have been areas where we could improve. Your comments are important to us as we strive to continuously enhance our services. If there are specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with a more satisfying experience.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk employee was fast efficient very friendly. I will be back because of her. It’s hard to find someone after a long day of traveling who is a breathe of fresh air.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 13 Mar,2024
Hi Brandon! It sounds like the front desk employee made a significant positive impact on your experience! It's always wonderful to encounter friendly and efficient service, especially after a tiring day of travel. If you ever need assistance with future bookings or have any other questions, feel free to reach out. Your satisfaction is important!

2/10 Terrible

Sharon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 13 Mar,2024
Hi Sharon! We're deeply sorry to learn that your experience fell short of expectations, as indicated by your rating of 1 out of 5. Please accept our sincere apologies for any shortcomings you encountered during your stay. Your feedback is invaluable in helping us improve, and we're dedicated to making the necessary changes to enhance the guest experience. We hope you'll consider giving us another chance to provide you with the exceptional service and comfort you deserve.

8/10 Good

Adrienne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The bathtub had a crack/hole in the floor, the curtain didnt block the light fromvthe window well. The parking lot was coverd in trash. The 2 towels we threadbare. When I pay 240 for 1 night...I am expecting a nice place to stay, not a trashy rundown place.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 13 Mar,2024
Hi Adrienne! It sounds like you encountered several issues during your stay, especially considering the price you paid. It's understandable to expect a higher standard for the amount you spent. Have you considered reaching out to the management to express your concerns and possibly request compensation or a refund for the inconveniences you experienced? Your feedback can help them improve the quality of their services and facilities for future guests. If you need assistance or advice on how to address these issues, feel free to ask!

4/10 Poor

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Low end place to sleep.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 10 Mar,2024
Hi James,We appreciate your feedback and regret that your experience fell short of expectations. Our aim is to provide comfortable accommodations at a reasonable price point, and we're sorry to hear that we didn't meet your needs on this occasion. We continuously strive to improve our services and facilities, and your comments will be taken into consideration as we work towards enhancing the overall guest experience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Eddie

Travelled with partner
Disliked: Amenities, property conditions & facilities
Old motel needs updating.
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on 9 Mar,2024
Hi Eddie,We appreciate your feedback and understand your concern regarding the need for updates in our motel. However, we would like to assure you that we continuously strive to maintain a comfortable and enjoyable experience for all our guests. While our property may have a historic charm, we assure you that we prioritize cleanliness, safety, and guest satisfaction above all else. Your input is invaluable to us as we work towards enhancing our facilities and services.

8/10 Good

George

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 8 Mar,2024
Hi George! Thank you for sharing your feedback and for rating your stay with us as 4 out of 5. We're glad to see that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

2/10 Terrible

Kevin

Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on 23 Mar,2024
Hi Kevin,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hardwood floors
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 5 Mar,2024
Hi Michael! Thank you for sharing your feedback with us. We're sorry to hear that you were disappointed with the hardwood floors in your room. We understand that preferences can vary, and we regret that this aspect of your stay did not meet your expectations. We appreciate your feedback, as it helps us to better understand the preferences and needs of our guests. If there's anything else we can do to improve your experience or if you have any further feedback to share, please don't hesitate to reach out to us directly. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel 6 was in a great location for us. Everything was in close vicinity.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 3 Mar,2024
Hi Christopher,We're thrilled to hear that you found our Motel 6's location to be convenient for your needs! Our team strives to provide guests with a comfortable stay in a prime location. Your satisfaction is our priority, and we're glad to know that you found everything you needed within close proximity. Should your travels bring you back to the area, we look forward to welcoming you again for another enjoyable stay.

2/10 Terrible

Melissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were friendly.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 1 Mar,2024
Hi Melissa! We appreciate your feedback, and we're glad to hear that our staff were friendly during your stay. We're sorry to see that your overall experience did not meet your expectations. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. We're always looking for ways to enhance our guests' experiences. Thank you for staying with us.

2/10 Terrible

Hossein

Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 22 Mar,2024
Hi Hossein! We're deeply disappointed to hear about your unsatisfactory experience, as reflected in your rating of 1 out of 5. Please accept our apologies for any shortcomings you encountered during your stay. Your feedback is important to us, and we're committed to addressing any issues you've raised to ensure that they don't recur in the future. If you're willing to provide more details about your experience, we would greatly appreciate the opportunity to make things right. We hope you'll consider giving us another chance to exceed your expectations on a future visit.

2/10 Terrible

Dwayne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on 24 Feb,2024
Hi Dwayne,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

6/10 Okay

Carlo, Phoenix

Liked: Staff & service
Outdated
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 24 Feb,2024
Hi Carlo! We appreciate your feedback regarding your recent stay. We apologize if you found our property to be outdated. We are constantly striving to improve and modernize our facilities to provide the best possible experience for our guests. Your feedback is valuable to us, and we will take it into consideration as we continue to make enhancements to our property. If there's anything specific you feel we could improve upon or if you have any additional comments, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for a more satisfactory experience in the future.

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I’m a budget hotel person. So I was pretty fine with the room. Don’t get me wrong it’s not great, but again I’m a budget person. What disturbed he was just the depressing property, atmosphere and the noise. The traffic noise is brutal after 7 AM. So for what I paid relative to other properties, I would not stay there again. Would’ve been about 40 bucks more per night to stay at the next level up and probably worth it.
Stayed 3 nights in Feb 2024
Response from Guest Relations Management on 23 Feb,2024
Hi Robert! We appreciate your feedback and apologize for any inconvenience you experienced during your stay. While we strive to provide affordable accommodations, it's essential that our guests also feel comfortable and satisfied with their overall experience. We apologize for the noise disturbance and any inconvenience caused by the traffic noise. Your feedback is valuable, and we will address this issue to ensure a more peaceful environment for our guests in the future. We understand that value is important, and we regret if the overall atmosphere of the property did not meet your expectations. We will take your comments into consideration as we continue to improve our facilities and services. If there's anything else we can do to assist you or if you have any further comments, please feel free to reach out to us directly. We appreciate your feedback and hope to have the opportunity to welcome you back for a more satisfactory experience in the future.

8/10 Good

Denise

Travelled with group
Liked: Cleanliness, property conditions & facilities
I felt safe in the hotel room. I thought the location was convenient since we were close to places we wanted to visit. There was always parking. The room was clean. There were problems with the showers. The water would constantly turn on and off but I have no other complaints besides that. I would definitely stay there again.
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 21 Feb,2024
Hi Denise! Thank you for your feedback and for choosing to stay with us! We're glad to hear that you felt safe in your hotel room and that you found the location convenient for your visit. We apologize for the inconvenience you experienced with the showers, and we appreciate you bringing this to our attention. Our team will investigate the issue further to ensure that it is addressed promptly and that all amenities are in proper working order for our guests. We're pleased to hear that overall, you had a positive experience and that you would consider staying with us again. We look forward to welcoming you back and providing you with another enjoyable stay in the future. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out to us directly. Thank you for your feedback, and we hope to see you again soon!

4/10 Poor

Shaily

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was clearly smoked in but we were told it was a non smoking room. The beds were made with a bottom sheet (fitted on mattress) then a blanket. There were no top sheets between the bed and the blanket. Sheets looked worn and stained. Bathroom was disgusting. There was no way that we would have showered in the bathtub. It was very uncomfortable to stay there. I expect clean accomodations, despite the price.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 21 Feb,2024
Hi Shaily! We sincerely apologize for the unsatisfactory experience you had during your stay with us. Your feedback is deeply concerning, and we apologize for any inconvenience and discomfort caused by the cleanliness and condition of your room. It is unacceptable that your room had a smoke odor despite being designated as non-smoking. We will investigate this matter further to ensure that proper measures are taken to address any smoking violations and to maintain the integrity of our non-smoking policy. Additionally, we apologize for the condition of the beds and the lack of top sheets. Providing clean and comfortable accommodations for our guests is a top priority, and we regret that we fell short of meeting your expectations in this regard. We will address these issues with our housekeeping team to ensure that our rooms are properly maintained and stocked with fresh linens for our guests' comfort. We also apologize for the condition of the bathroom and any discomfort it caused. Our team will investigate this matter further to ensure that appropriate measures are taken to address any cleanliness issues promptly. We understand your expectations for clean accommodations, regardless of the price, and we apologize for not meeting these expectations during your stay. Your feedback is valuable to us, and we will use it to improve our services and facilities for our guests. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Expensive squeaky bed and plumbing issues
Exp
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 21 Feb,2024
Dear valued guest, we apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we take it seriously. We're sorry to hear about the issues with the bed and plumbing in your room. Providing comfortable accommodations and functional amenities is important to us, and we regret that we fell short in this regard. Our team will address these issues promptly to ensure that our guests have a comfortable and enjoyable stay. If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future.