Private beach, free beach shuttle, sun-loungers, beach umbrellas
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Reviews of Radisson Blu Resort Phu Quoc

5 out of 5
Radisson Blu Resort Phu Quoc
Bai Dai Area, Ganh Dau Commune, Phu Quoc, Kien Giang

Reviews

8.8

Excellent

Rating 10 - Excellent. 122 out of 194 reviews" "
Rating 8 - Good. 41 out of 194 reviews" "
Rating 6 - Okay. 15 out of 194 reviews" "
Rating 4 - Poor. 9 out of 194 reviews" "
Rating 2 - Terrible. 7 out of 194 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Butcher

Travelled with family and small children
Generally the pool and beach was great. The service, was pretty good but hard to communicate due to lack of English. It was also quite slow and sometimes we received the wrong items. All In all, it was a pleasant stay and very relaxing, but I suggest employing people that have grasp of English as this was the commonly spoken language for the majority of residents. Thanks 🙏
Stayed 7 nights in Feb 2024
Response from Julia Shakhova on 20 Feb,2024
Dear Butcher,On behalf of the entire team of Radisson Blu Resort Phu Quoc, thank you very much for taking the time to review your experience. We appreciate your mentions of all the positive aspects of your stay as well as the things that can be improved. We hope to have an opportunity to welcome you again, whenever you return to our beautiful island.Kind regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Chisato

Liked: Cleanliness, staff & service, property conditions & facilities
It was excellent hotel.I would like to come back again!
Stayed 5 nights in Jan 2024
Response from Julia Shakhova on 30 Jan,2024
Dear Chisato,Many thanks for your generous rating and positive comment! We look forward to welcoming you back to Radisson Blu Resort Phu Quoc.Kind regards,Julia ShakhovaGuest Experience Manager

2/10 Terrible

Valentin

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi,any staff not speak any English. For everything you must to waite minimum 1h Had only few sunbed for 1000 and more people . I had sweet reptil in my room . My children ware an different floor and elevetors have not acsses .They will want you 200/300usd for room deposit,and if you will pay with cart (they told me we will return it next 2 month )
Stayed 5 nights in Dec 2023
Response from Julia Shakhova on 5 Jan,2024
Dear Valentin,Thank you for choosing Radisson Blu Resort Phu Quoc for your recent stay.We sincerely appreciate that you took the time to share your feedback. We are deeply sorry to hear about the issues you have raised and we are looking into improving, when it comes to the waiting time, and overall service. We apologize for the shortfalls.Our team certainly looks forward to the opportunity to re-establish your trust in our standards of quality and have many more opportunities to serve you.Warm Regards,Julia ShakhovaGuest Experience Manager

8/10 Good

Tamriko

Travelled with family
Liked: Staff & service, amenities
Excellent location close to the VinWonders, Safari and Grand World. Great transport services and swimming pools. Looks like the hotel has plumming issues, the room smelled of sewage. Breakfast was ok but not great.
Stayed 2 nights in Dec 2023
Response from Julia Shakhova on 30 Jan,2024
Dear Tamriko,Thank you for taking out time to review your experience with us. We are delighted to see from your comments that you had an overall enjoyable time at Radisson Blu Resort Phu Quoc. We apologize for the issues you experienced in the room, and we are sorry to hear that you were not impressed with our Super Breakfast.We hope to have another chance to welcome you, and to serve you better next time.Kind regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Chia-Chang

Stayed 4 nights in Dec 2023
Response from Julia Shakhova on 30 Jan,2024
Dear Chia-Chang,Many thanks for your generous rating. We are delighted to see that you enjoyed your stay, and we hope to welcome you again.Best regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Anne

Stayed 3 nights in Dec 2023
Response from Julia Shakhova on 30 Jan,2024
Dear Anne,Many thanks for your generous rating. We are delighted to see that you enjoyed your stay, and we hope to welcome you again.Best regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Binh

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
this is a very nice hotel
Stayed 3 nights in Nov 2023
Response from Julia Shakhova on 25 Dec,2023
Dear Binh,Thank you very much for your generous rating. We are delighted to know that you enjoyed your stay at Radisson Blu Resort Phu Quoc, and we hope to welcome you again.Kind regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

KUO HAW

Stayed 2 nights in Nov 2023
Response from Julia Shakhova on 25 Dec,2023
Dear KUO HAW,Thank you very much for your generous rating. We are delighted to know that you had a great time at Radisson Blu Resort Phu Quoc, and we hope to welcome you again.Kind regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Rick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility and large rooms
Response from Julia Shakhova on 17 Dec,2023
Dear Rick,Thank you very much for taking the time to review your experience. We are pleased to read your positive feedback and we look forward to welcoming you again at our resort.Brest regards,Julia ShakhovaGuest Experience Manager

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional except being awoken at midnight by 30 plus people playing drums and party in room oposite us staff did not know how to hande the issue
Stayed 7 nights in Nov 2023
Response from Julia Shakhova on 17 Dec,2023
Dear Brian,Thank you for taking the time to review your stay at Radisson Blu Resort Phu Quoc. We are delighted to read that you enjoyed your stay. Please accept our apologies for the lack of appropriate response in the situation you described, and for the inconvenience caused. We hope to have another chance to welcome and impress you, whenever you visit our beautiful island next time.Kind regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Daniel

Stayed 11 nights in Nov 2023
Response from Julia Shakhova on 17 Dec,2023
Dear Daniel,Thank you very much for your generous rating. We are delighted to see that you enjoyed your stay, and we hope to welcome you back soon.Kind regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Angela

Stayed 3 nights in Nov 2023
Response from Julia Shakhova on 25 Dec,2023
Dear Angela,Thank you very much for your generous rating. We are delighted to know that you had a great time at Radisson Blu Resort Phu Quoc, and we hope to welcome you again.Kind regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

hien gia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Convenient around for all.
Stayed 3 nights in Nov 2023
Response from Julia Shakhova on 18 Nov,2023
Dear Hien Gia,Thank you very much for your review. We are delighted to see from your comments that you thoroughly enjoyed you stay at Radisson Blu Resort Phu Quoc, and we hope to welcome you again.Kind regards,Julia ShakhovaGuest Experience Manager

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this property for the size of the pool and proximity to the beach. My room was very large with a nice bathtub but unfortunately, there were no bath amenities such as salts to further enjoy. It was a considerable walk to the beach as you have to pass by all of the villas I did enjoy the breakfast buffet. That was one of the best buffets I have had since traveling in the past two months. I was disappointed that they did not have a spa on site and I would have to go offsite and wasn’t even provided a menu with services online or by paper when requested over the phone 2x. I was pleasantly surprised that grand world was so close and enjoyed going there for an evening for dinner. in room, dining food was average it is best to order Asian food from the menu versus western food. I would recommend this hotel for very large groups.
Stayed 4 nights in Oct 2023
Response from Julia Shakhova on 29 Oct,2023
Dear Amy,Thank you for taking the time to review your stay in detail. We appreciate your kind mentions of all the things you enjoyed at Radisson Blu Resort Phu Quoc, such as large and comfortable rooms, great breakfast buffet, the proximity to a variety of attractions, and we are delighted to read from your comments that you had an overall positive and memorable experience with us. Allow me to mention that we do provide additional bath amenities, including aromatic salt, in our suites. We are sorry to hear that your a la carte dining and spa experiences fell short of your expectations, and we greatly appreciate your feedback in this regard, as we are committed to continuous improvement of all facilities and services for our guests.We hope to have an opportunity to welcome you again, so we could wow you with an even better stay next time.Kind regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Son

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel ! Staff is really helpful and professional
Stayed 2 nights in Sep 2023
Response from Vy Nguyen (Ms.) on 14 Sept,2023
Dear Mr. Son Huynh,We are extremely honored to have been your travel companions on your recent journey. If there is anything you would like to provide feedback on, please do not hesitate to let us know, so that we can serve you even better on your next visit. Thanks and best regards,Reservation DepartmentRADISSON BLU RESORT PHU QUOC

10/10 Excellent

Ha Nu

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast buffet was great the room is comfortable we wanted to come back here to stay this hotel.
Stayed 3 nights in Aug 2023
Response from Julia Shakhova on 15 Aug,2023
Dear Ha Nu,Thank you very much for your positive review. We are delighted to read that you thoroughly enjoyed your stay at Radisson Blu Resort Phu Quoc, and we cannot wait to welcome you back, for another great holiday soon!Best regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Chia Cheng

Stayed 1 night in Jul 2023
Response from Julia Shakhova on 15 Aug,2023
Dear Chia Cheng,Thank you very much for taking the time to rate your experience We are delighted to see you thoroughly enjoyed your stay with us, and we hope to welcome you again.Best regards,Julia ShakhovaGuest Experience Manager

8/10 Good

tracey

Stayed 3 nights in Jul 2023
Response from Julia Shakhova on 15 Jul,2023
Dear Tracey,Thank you for taking out time to rate your experience at Radisson Blu Resort Phu Quoc. We hope to welcome you again in the near future.Kind regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Andrew

Stayed 3 nights in Jul 2023
Response from Julia Shakhova on 15 Aug,2023
Dear Andrew,Many thanks for taking the time to rate your experience We are delighted to see you enjoyed your stay at Radisson Blu Resort Phu Quoc, and we hope to welcome you again.Kind regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Vy Thao

Stayed 4 nights in Jul 2023
Response from Julia Shakhova on 15 Jul,2023
Dear Vy Thao,Thank you very much for taking the time to rate your experience. We hope to have the pleasure of welcoming you again soon.Kind regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Tan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone in the hotel are very helpful.
Stayed 4 nights in Jun 2023
Response from Julia Shakhova on 9 Jul,2023
Dear Tan,Many thanks for your review. We are delighted to read that you enjoyed the service and hospitality of our wonderful team at Radisson Blu Resort Phu Quoc, and we hope to welcome you again soon.Kind regards,Julia ShakhovaGuest Experience Manager

2/10 Terrible

jakob

Stayed 7 nights in Jun 2023
Response from Julia Shakhova on 9 Jul,2023
Dear Jakob,Thank you for your rating. We are sorry you did not get to come here and experience our resort.We hope to have an opportunity to welcome and impress you in the future.Kind regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Kyeongtae

Stayed 2 nights in Apr 2023
Response from Julia Shakhova on 7 May,2023
Dear Kyeongtae,Many thanks for your generous rating. We are delighted to know that you had a great time at Radisson Blu Resort Phu Quoc, and we hope to welcome you again.Kind regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Tony

Liked: Staff & service, amenities, property conditions & facilities
I LIKE THE VIEW
Stayed 1 night in Apr 2023
Response from Julia Shakhova on 7 May,2023
Dear Tony,Thank you very much for taking the time to review your experience. We are delighted to read that you enjoyed the view at Radisson Blu Resort Phu Quoc. We hope to welcome you again.Kind regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Anastasiia

Stayed 1 night in Apr 2023
Response from Julia Shakhova on 10 May,2023
Уважаемая Anastasiia,Большое спасибо за вашу оценку. Мы надеемся снова приветствовать вас и вашу прекрасную семью в ближайшем будущем.С наилучшими пожеланиями,Юлия ШаховаМенеджер гостевого опыта

10/10 Excellent

Stanford, Blacktown

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We (family of 4) had the pleasure of staying at the Radisson Hotel Phu Quoc for a 3-nights , and I must say that I was thoroughly impressed with my experience. From the moment I arrived, I was greeted with warm and friendly service by the hotel staff, who made me feel welcome. My room was spacious, modern, and impeccably clean, with a comfortable king-sized bed and high-quality linens. The room was also equipped with all of the modern amenities I needed, including a large flat-screen TV, a mini-fridge, and a coffee maker. I also appreciated the thoughtful touches, such as the complimentary bottled water and the luxurious toiletries provided. The hotel's amenities were equally impressive. The pool was a highlight of my stay, with stunning views of the ocean and plenty of loungers and umbrellas for relaxing in the sun. Perhaps what impressed me the most about the Radisson Hotel Phu Quoc was the level of service provided by the staff. From the housekeeping staff to the front desk, everyone was incredibly friendly, attentive, and professional. The staff went out of their way to make sure that my stay was enjoyable, and I felt well taken care of throughout my entire stay. The hotel's location was also perfect for exploring Phu Quoc. The breakfast was outstanding. Overall, I had a fantastic experience at the Radisson Hotel Phu Quoc and would highly recommend it to anyone looking for a luxurious and convenient place to stay.
Stayed 3 nights in Apr 2023
Response from Julia Shakhova on 23 Apr,2023
Dear Stanford,On behalf of everyone at Radisson Blu Resort Phu Quoc, thank you very much for taking out time to review your experience. We are so touched by your words and we greatly appreciate the kind mentions of all the things you and your lovely family were impressed with. We are absolutely delighted to know that you thoroughly enjoyed the luxury and convenience of your accommodation at Radisson Blu, as well as the stunning views, and, most of all, the "Yes, I Can!" service provided by our friendly and attentive employees.Once again, heartfelt thanks from our wonderful team. We sincerely hope to have the pleasure of welcoming you and your family back, whenever you visit our beautiful island next time.Best regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Kar Hoo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast choices and very nice ambiance hotel.
Stayed 3 nights in Apr 2023
Response from Julia Shakhova on 16 Apr,2023
Dear Kar Hoo,Thank you very much for taking out time to rate and review your stay at Radisson Blu Resort Phu Quoc. We are delighted to see from your comments that you enjoyed your time with us, and we hope to welcome you again in the near future.Kind regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Andjelka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasent stay in Radisson Blue
Staff very kind, but only few speak English. Excellent choices for breakfast. Clean beach. AC does not work properly in the restaurant during breakfast. I changed the seat, but did not help much. Some cutlery and plates were not properly washed. Probably problem with dishwasher. During breakfast, the tables are not cleaned completely. Only the pads are cleaned and the cutlary is changed. It remains sticky in the middle of the table.
Stayed 1 night in Apr 2023
Response from Julia Shakhova on 16 Apr,2023
Dear Andjelka,Thank you for taking out time to rate and review your experience. We are delighted to read that you had a pleasant stay at Radisson Blu Resort Phu Quoc and were satisfied with the service provided by our friendly and helpful employees. Please accept our apologies for your less than perfect experience with regards to our restaurant. Your feedback was shared with our Director of Food and Beverages, so that the necessary actions are taken in order to deliver consistently great service to all our guests.We hope to welcome you again.Best regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Linda

Stayed 5 nights in Mar 2023
Response from Julia Shakhova on 16 Apr,2023
Dear Linda,Thank you for your generous rating. We are delighted to see that you had a great time with us, and we hope to welcome you again.Best regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Stephanie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great resort. We really enjoyed our stay. The hotel offers a free buggy that takes you to grand world and some restaurants which was very convenient, a free airport shuttle and free shuttle to the night markets. It is close to vinwonder and vinsafari. Great for a family stay. They offer a private beach, towels are available and staff are very helpful. Highly recommend
Stayed 7 nights in Mar 2023
Response from Julia Shakhova on 8 Apr,2023
Dear Stephanie,On behalf of the entire team of Radisson Blu Resort Phu Quoc, thank you very much for taking the time to review your positive experience. We are delighted to read that you thoroughly enjoyed your stay with us and were happy with our varied facilities and services. We hope to welcome you and your family back, whenever you visit our beautiful island next time.Kind regards,Julia ShakhovaGuest Experience Manager

8/10 Good

pitekoo

Stayed 7 nights in Mar 2023
Response from Julia Shakhova on 8 Apr,2023
Dear Pitekoo,Thank you for your rating. We are glad you had a good time at Radisson Blu Resort Phu Quoc, and we hope to welcome you again.Best regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Son Thanh

Stayed 1 night in Mar 2023
Response from Julia Shakhova on 8 Apr,2023
Dear Son Thanh,Many thanks for your rating! We are glad you enjoyed your stay at Radisson Blu Resort Phu Quoc, and we hope to welcome you again soon.Kind regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

HELEN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and location are great, close to Grand World, the staffs very nice
Stayed 3 nights in Mar 2023
Response from Julia Shakhova on 16 Mar,2023
Dear HELEN,Many thanks for your review. We are delighted to read that you enjoyed your stay with us.We hope to welcome you again soon.Kind regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Tamara

Stayed 12 nights in Feb 2023
Response from Julia Shakhova on 8 Apr,2023
Dear Tamara,Thank you for your rating! We are glad you enjoyed your time at Radisson Blu Resort Phu Quoc, and we hope to welcome you again soon.Kind regards,Julia ShakhovaGuest Experience Manager

8/10 Good

Tinh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some Security not respect customer and driver to airport not professional
Stayed 3 nights in Feb 2023
Response from Julia Shakhova on 6 Mar,2023
Dear Tinh,Thank you very much for your rating and feedback. Kindly reach out to us directly if you are willing to share more details of your experience, we would very much appreciate it.We hope to have another opportunity to impress you with impeccable service.Best regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beach, a view, and an amusement park for all!
Beautiful room, view, beach, pool. Very close to a Vietnamese “Disneyland style” establishment, so ideal for kids. The breakfast buffet is huge. Nevertheless, there should be more options for vegetarians. The hotel staff are extremely friendly and helpful: from bringing you to the amusement park and back for free to resolving issues, such as an issue I had with my Vietnamese SIM card in a most efficient manner.
Stayed 5 nights in Feb 2023
Response from Julia Shakhova on 6 Mar,2023
Dear Michael,On behalf of the entire team, thank you very much for taking the time to review your stay at Radisson Blu Resort Phu Quoc. We are delighted to read that you had a great time with us, and thoroughly enjoyed the facilities and services our resort has to offer, as well as the attractions of the area. Special thanks for your kind mention of our team's efficient service and friendliness. We appreciate your suggestion on the breakfast buffet variety improvements, we are working on accommodating all of our guests with different requirements and preferences.We hope to welcome you back, whenever you visit our beautiful island next time.Best regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

JEONGHWAN

Stayed 3 nights in Feb 2023
Response from Julia Shakhova on 6 Mar,2023
Dear JEONGHWAN,Thank you very much for your generous rating.We hope to welcome you again.Best regards,Julia ShakhovaGuest Experience Manager

6/10 Okay

Thanh

Liked: Amenities
My family of 5 stayed in the family suite. The space was amazing but the interior was deteriorating, dusty & dirty in the corners & under furniture. The cleaners did not clean well each day & the place was not vaccumed. Some staff were not so helpful with queries. Place does not allow children to dive or jump into the large pool & my cousin was asked to get out of the swimming pool because she didnt have actual swim wear on but she had a short & shorts on. On a positive note, this hote has a cart thats a free service to outside the hotel area where other cafes are, to Grand World & night market. The buffet has a fabulous selection as well.
Response from Julia Shakhova on 6 Mar,2023
Dear Thanh,Thank you for taking out time to review your experience at Radisson Blu Resort Phu Quoc. It is great knowing that you enjoyed our location and the breakfast buffet selection.We are sorry that your room fell short of expectations on this occasion, and that the cleaning was below standard. We aim to surprise our guests with unique designs and a cozy atmosphere, so we regularly review and update our accommodation to ensure these standards are met. I will ask our Facilities and Housekeeping teams to check this room as a priority.For safety and comfort of all of our guests we request everyone to wear proper swimming attire when entering the swimming pool, and adhere to safety regulations at all times.We hope we can welcome you and your family back and pleasingly surprise you next time.Best regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Kamolnut

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious room. I love the variety of breakfast line.
Stayed 3 nights in Feb 2023
Response from Julia Shakhova on 21 Feb,2023
Dear Kamolnut,Many thanks for taking the time to review your experience. We are delighted to read that you liked your room at Radisson Blu Resort Phu Quoc, and enjoyed our breakfast variety.We hope to welcome you again.Best regards,Julia ShakhovaGuest Experience Manager

4/10 Poor

Midori

Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was good. They have wide selection. It was just way too dirty. Hotel staff are all nice but most of the stuff need training. If you never stayed at a 5 star hotel, you might be comfortable staying at this hotel but this hotel should not have 5 star.
Response from Julia Shakhova on 5 Feb,2023
Dear Midori,Thank you for taking out time to review your experience. It is great knowing that you enjoyed our Super Breakfast selection. With regards to the rest, we are sorry the cleanliness was not up to our typical standards during your stay, and I apologize for the negative impression we gave you. We will use your comments as a training opportunity with our Housekeeping team.We hope for another chance to welcome and impress you in the near future.Kind regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023
Response from Julia Shakhova on 6 Mar,2023
Dear Kim,Many thanks for your generous rating!We hope to welcome you again.Best regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Vivian

Stayed 3 nights in Jan 2023
Response from Julia Shakhova on 5 Feb,2023
Dear Vivian,Many thanks for your generous rating. We are delighted to know you had a great time with us, and we hope to welcome you back one day soon.Best regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Julia Shakhova on 5 Feb,2023
Dear Anonymous,Thank you very much for your generous rating!We hope to welcome you again soon.Kind regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Julia Shakhova on 5 Feb,2023
Dear Anonymous,Thank you very much for your generous rating!We hope to welcome you again soon.Kind regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outlets were super hard to plug in. And a lot of bugs were on the rug.
Stayed 2 nights in Jan 2023
Response from Julia Shakhova on 5 Feb,2023
Dear Tyler,Thank you very much for taking out time to rate and review your stay. We will check the condition of your room with our Housekeeping and Engineering staff to make sure it is up to our brand standards.We hope to welcome you again, whenever you visit our beautiful island next time.Kind regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Viet Tam

Stayed 3 nights in Jan 2023
Response from Julia Shakhova on 16 Mar,2023
Dear Viet Tam,Thank you very much for your generous rating.We hope to welcome you back one day soon.Kind regards,Julia ShakhovaGuest Experience Manager

6/10 Okay

abdeloureb

Stayed 2 nights in Jan 2023
Response from Julia Shakhova on 5 Feb,2023
Dear abdeloureb,Thank you for your rating. We are sorry you were not wowed by your stay with us.We hope to welcome you again and pleasantly surprise you, whenever you visit our beautiful island next time.Kind regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Lowen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
5 star resort with 5 star staff
Response from Julia Shakhova on 5 Feb,2023
Dear Lowen,Many thanks for your generous rating and positive comments. We are delighted to read that you enjoyed your stay, and we hope to welcome you again in the near future.Kind regards,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superfint hotell med grym pool!
Fantastisk svit, mycket god frukost även för mig som är vegetarian! Vi är jättenöjda med poolen och närheten till stranden. Fin service men restaurangen har lite varierande i kvalitet, exempelvis fick vi vid ett tillfälle vänta på maten vid poolen 1.5h och delar var då kalla. Överlag är vi dock jättenöjda!
Stayed 5 nights in Jan 2023
Response from Julia Shakhova on 5 Feb,2023
Kära Anonymous,Tack så mycket för att du tog dig tid att recensera din upplevelse och betygsätta Radisson Blu Resort Phu Quoc. Vi är glada över att läsa att du hade en fantastisk tid hos oss och att du gillade våra faciliteter och tjänster. Vänligen acceptera våra ursäkter för den långa väntetiden du upplevde när du beställde mat i vår poolbar, och för den inkonsekventa servicen på restaurangen. Det är fantastiskt att veta att dessa ögonblick inte förstörde ditt helhetsintryck.Vi hoppas kunna välkomna dig igen och imponera på dig med en ännu bättre service nästa gång.Vänliga hälsningar,Julia ShakhovaGuest Experience Manager

10/10 Excellent

Viliam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Radisson Blu was really excellent. Clean and spacious room, excellent breakfast, clean beach, very kind staff. Hotel really offers very valued stay. Plus there is a Grand World 5 minutes of foot or they take you there with electric trolley. Also airport shuttle bus provided-super. Maybe a room for slightly improvement are beach-boys, who are nice but don't speak english too much and where not very helpful. Cleaning was very good, however my minibar was not filled during 3 days. At the end it is pity for the hotel. On the other hand I forgot my wallet during check-out and reception guys called taxi driver to return back- so big THANK YOU, 10/10
Stayed 3 nights in Jan 2023
Response from Julia Shakhova on 5 Feb,2023
Dear Viliam,Many thanks for your more than generous rating and positive comments. We appreciate your kind mentions of our varied breakfast, beautiful beach and friendly staff. It is great knowing that you enjoyed your time with us overall, and that those less than perfect moments did not affect your enjoyable experience. We will use your comments as a training opportunity with our Housekeeping and Recreation teams.We hope to welcome you back one day soon, whenever you are in the area again.Best regards,Julia ShakhovaGuest Experience Manager