Piano Holiday Rentals

"Everything about this property was wonderful. The fact that it had parking made things very convenient. The welcome reception was lovely and the room was small which was expected, had an absolutely gorgeous view of the lake. The breakfast buffet was complete at the atmosphere at the bar and breakfast area. Also had a fantastic vibe and view of the lake. Strongly recommend this property"

"Great hotel, friendly staff, location is 15 minute’s walk front he city centre and station. The restaurant has a fantastic view but the food is average at best for the high prices. "

"We are extremely disappointed with this stay, especially as returning guests who previously had much better experiences. Unfortunately, the hotel has clearly gone downhill and no longer reflects a 5-star standard.The room was poorly cleaned with dust throughout, a dirty bathroom, cigarette butts on the balcony, and a strong smell of smoke despite requesting a non-smoking room. This is completely unacceptable. Room service was also poor, with missing items and cold, low-quality food. Breakfast was disorganised and frustrating — staff were unhelpful, coffee repeatedly had to be requested as it was not available at the buffet, and service in general was extremely slow. We also asked several times for tea and coffee, but it took far too long to arrive. Although I specifically asked for gluten-free bread, none ever arrived, and when we asked if there was any fresh gluten-free bread or pastries available, none were provided. We travel frequently, and this is the first time we have stayed in a 5-star hotel where there were no fresh gluten-free products available at all, apart from a few sealed processed items. This is far below expected standards. The hotel also states it is pet friendly, however dogs are not allowed in the restaurants, which was disappointing. As a result, we had to find nearby dog-friendly restaurants instead. Public areas were overcrowded and noisy, particularly the pool, with little control from staff. Front desk service on arrival was indifferent and unwelcomin"

"Front desk was very helpful for our check-in including a room change request fullfilled, our checkout by proving a carry out breakfast boxes."

"Nice hotel Very good deal"

"Fantastic stay here for 3 nights. Great location in como, amazing breakfast with prosecco even included. Staff very helpful. Free room upgrade too which was a nice bonus. Highly recommend a stay at the Palace hotel. "

"Lovely staff, great amenities, great location"

"Breakfest was great and the location is wonderfull.Staff was very friendly and helpfull with everything"

"Loved watching the sunrise over the mountains from the lakeside room. Terrace area is lovely and staff were helpful and friendly. Location slightly off the beaten path was perfect for us. Great stay! "